Skip to main content

Ask a product question

Get answers and share your knowledge about PagerDuty products

  • 385 Topics
  • 707 Replies
385 Topics
G
GokulNew Member
asked in Ask a product question
PagerDuty Mobile App on MS Intune

Hi Team,Does anyone configured/onboarded PagerDuty Mobile App in MicroSoft Intune (MDM) Platform and have the company policy enforced to the app ?Thanks

1383
mwalls
T
tchakougerNew Member
asked in Ask a product question
Pagerduty Audit log required fields

Hi! Is the 'details' field in the PagerDuty audit log a mandatory requirement?

343
mwalls
D
dboppanaNew Member
asked in Ask a product question
Username displayed in rundeck profile when update profile is selected

As part of security scan done in the project, there was vulnerability identified saying username is displayed in plain text. Is there a way to disable or hide from username getting displayed.

332
D
J
jim4rNew Member
asked in Ask a product question
Unable to set Incident Priority via Slack Workflow Builder

Hi! I have followed the instructions here to allow employees to trigger new incidents from Slack. The title and details fields work, but I cannot get the Priority field to work, and it is essential. This is how I have it configured: The Slack Form in Step 4 has 3 fields:Title: Short AnswerDetails: Short AnswerPriority: Select List with 5 options:P1P2P3P4P5 And in Step 6.v I map the PD Priority field to the Variable provided by my Form for its Priority field.However, upon submitting, I receive this error back from PagerDuty:{"error":{"message":"Invalid Input Provided","code":2001,"errors":["Priority id must be a valid ID."]}}I am unable to see the specific HTTP payload to examine the data. I have also reached out to Slack support but would love to know the requirements of the PD API in this scenario, and how it is expected to work with the Slack Workflow Builder. Thank you!! 

1217
J
Y
Yakuza18New Member
asked in Ask a product question
Slack integration with Pagerduty

Hi all, this is my first question here because I found a related topic but the information was not enough to resolve the issue.I made a workflow in Slack to trigger alerts in Pagerduty if the user needs it.The problem is, that when the user tries to trigger the alert in Slack by clickin on the workflow button, Slack is taking the user to the Pagerduty sign in website.Now, 80% of the company doesn't have any Pagerduty license or account. This means, what I need to do is to make the workflow work, but for users who doesn't hold any Pagerduty license.Is there any way to achieve this?Thank you.

912
M
C
Christian VanderZielNew Member
asked in Ask a product question
PagerDuty ServiceNow integration V8, extension not visible in dropdown for service

We are currently using the PagerDuty extension called ServiceNow (v7) to integrate with ServiceNow. We are upgrading our ServiceNow integration to version 8. The webhook does not work the same and appears to lack the same functionality as the extension, so we’d like to use the v8 extension.  However, it appears that the V8 extension is not available in the dropdown: Is the V8 ServiceNow integration compatible with the v7 extension? Or is there some other way for me to get the V8 ServiceNow extension? Or something else that I am missing? 

1034
M
A
ademersonNew Member
asked in Ask a product question
How can I integrate OpenNMS with Pagerduty using the events2 API

Hello, I would like to integrate OPenNMS with PagerDuty for new snmp traps received.  So if a snmp trap is received it would send a create event to Pagerduty for the corresponding service?  

703
M
M
Mr. MoiseNew Member
asked in Ask a product question
Global Incidents to all services

I created a alert policy in GCP to capture service heath which sends an incident to PagerDuty.  Is there a way to have this incident sent to all services within PagerDuty?  I tried using incident workflow and actions for responders and able to select one by one all escalation policy but this is not ideal. 

446
M
V
VitoNew Member
asked in Ask a product question
Global Event Rules

Back in 2021 I created new services with Global Event rules to replace the services with email integrations. Now with the new Event Orchestration coming I need to convert them. But for the life of me I cannot find my Global Event rules. It’s been that long since I had to change anything in PD so I am rusty. Want to get them converted before Jan.Any help would be greatly appreciated.Thank you, Vito. 

929
M
J
jreisNew Member
asked in Ask a product question
Can't log in in iOS App - keyboard does not show for text input

Hello,I’m unable to log in into the iOS PagerDuty app - app is latest version, iOS fully updated to 18.2 When I start the app, I get the prompt to sign in. Taping shows me the sign in form from https:app.pagerduty.com:  However, the keyboard never shows up when taping the email input field. I’m thus unable to fill in my sign in credentials.I’ve even tried connecting an external keyboard - no luck.

501
J
A
Antoine ValetteNew Member
asked in Ask a product question
Ensure users only appear one time across multiple layers

Hello team,I the following setupSchedule 1 Layer 1 - Primary Layer 2 - Business Hours Primary and Business Hours have the same users but Primary changes weekly while Business Hours changes daily.How can I make sure that, if a user is set for Primary, it will be skipped for Business Hours?

372
A
S
simonfxNew Member
asked in Ask a product question
Log entries and email type missing details

I’m attempting to retrieve incident & alert details, specifically the “To”, “From”, and “Body” from an incident that’s triggered via email. From a log_entries call, I’m able to fetch the channel type and summary but not the other fields I mentioned as well as “Subject”. The call i’m using:curl -s -H "Authorization: Token token=<token>" -H "Accept: application/json" 'https://api.pagerduty.com/incidents/<incident_id>/log_entries Example of a response:{      "id": "abc123",      "type": "trigger_log_entry",      "summary": "Triggered through email.",      "self": "https://api.pagerduty.com/log_entries/abc123",      "html_url": "https://finxact.pagerduty.com/incidents/def456/log_entries/abc123",      "created_at": "2024-11-28T14:17:49Z",      "agent": {        "id": "PODSID1",        "type": "generic_email_inbound_integration_reference",        "summary": "Email",        "self": "https://api.pagerduty.com/services/P5TB6FT/integrations/PODSID1",        "html_url": "https://f

491
Demitri Morgan
C
clara.kNew Member
asked in Ask a product question
Override entire week in a follow-the-sun schedule (2 layers)

I have a schedule defined with two layers, each a week in length. Each of the layers defines a 12 hour shift, one for US based people and the other for India based people. For the US based layer I want to create an override for the entire week that just replaces the US based person and not the India one. In other words, a different person will take the US shift for the entire week, but the India person will remain unchanged. How do I do this without having to schedule an override for each 12 hour shift of the US person?

841
Demitri Morgan
S
silvRNew Member
asked in Ask a product question
How to delete service routes automatically

Hi, I want to delete service routes that are inside an Event Orchestration automatically via Python, but I don’t see any documentation about any endpoint from the API to do it. Can someone give me more feedback about this? Thanks :)

221
mwalls
P
pessoaNew Member
asked in Ask a product question
Discord Integration

Or how to send incidents for PagerDuty to Discord.Any ideas on what’s the best way?

1814
mwalls
T
Travis McGeeNew Member
asked in Ask a product question
Incident notifications vs add responder notification behavior

Users on my company instance have noticed that PagerDuty is behaving differently when an incident is initially assigned to a team/service vs when a responder uses the “add responder” feature. Normally when an incident is ack-ed or resolved, further notifications are suspended or terminated. However, our major incident has begun engaging other teams by adding responders to existing incidents recently and it seems to work differently.Users are reporting that they are getting notifications even after the incident has been resolved. Additionally, when there is more than one responder on a given escalation policy rule/level when one user acks the alert, that does not prevent other users from continuing to get notifications. Another difference is that the notification times and methods for each user contacted are not logged in the incident. This last bit was especially confusing for the users when we were first investigating this issue.Is there a reason for this difference? It’s not intuitiv

842
xamici
昊
昊典 李
posted in Ask a product question
I cannot find Critical Alerts for High-Urgency in my PagerDuty app

Critical Alerts for iOS allow push notifications to bypass an iPhone’s Do Not Disturb and silent mode settings, But I can’t find this setting in my app, the system is ios 17.0.1

2036
P
O
ORBroncoFanNew Member
asked in Ask a product question
Referencing Service Email Integration Custom Field in Subsequent Service Orchestration Event Rule

Hi All!  I’m using Email Integration with my Service.  I configured a Trigger Rule with a Custom Field - severity that I derived from the email body.  I want to reference that Custom Field in a subsequent Service Event Orchestration Rule, which would be called  event.custom_details.severity and be referenced within the Rule Condition as If event.custom_details.severity matches info.  This condition isn’t firing, and yet when I see the Incident info (via Fallback Behavior), I can see my custom field severity with a value of info under the heading DETAILS. Should I be able to reference this custom field, and if so, how can I do that?  Thx!  :-)

1125
O
R
raheelriazNew Member
asked in Ask a product question
Service Integration Timeouts

Hi Experts, I have a Terraform setup which runs github actions and everytime, either the Terraform Plan or Apply runs, during the refresh of the integrations it keeps giving timeoutError: timeout while waiting for state to become 'success' (timeout: 2m0s)Error: Terraform exited with code 1.Error: Process completed with exit code 1.Any help would be appreciatedRegardsRaheel

722
R
A
aycippoNew Member
asked in Ask a product question
ninjaOne Integration

Hello there, Has anybody had success with setting up the integration between ninjaOne and PagerDuty? ninjaOne has an option, but PagerDuty does not have any option for ninja. Thank you!

1573
mwalls
T
T.ShyjuNew Member
asked in Ask a product question
Rundeck Project Creation Issue

I have deployed rundeck 5.7.0 war in a UBI8 container. I am getting the below error while creating the project.  

413
M
A
Abhishek Raturi
posted in Ask a product question
PagerDuty oncall schedule scenario

We have 7 team members, I want to create oncall schedule in Pager duty with below scenario 9 AM - 4 PM (Monday - Friday) single person rotation everyday 4 PM - 2 AM (Monday - Sunday) single person rotation (weekly basis) so one person will be doing monday - friday But the person oncall fr the week from 4 - 2 AM cannot be part of 9 - 4 PM How can I set this oncall schedule. tried with two layer but it overlaps for few ocassion

573
S
Andrew Percher
Andrew PercherNew Member
asked in Ask a product question
Runbook Automation for Google Big Query

I’m trying to use Runbook Automation to run SQL against Google BQ tables on different projects to determine what the next action should be for resolution. To query as a specific service account, I need to pass a file from the keystore, but I’m having difficulty accessing it from either a Bash script or an Option. Is there a paved path for plan for having a standard workflow step for running SQL against GCP BQ?

897
M
S
subhodas09New Member
asked in Ask a product question
Okta with Rundeck Community

How can I setup okta with rundeck community

721
M
C
confusedNew Member
asked in Ask a product question
3 day with no weekends schedule / rotation

Hi, I want my team to be on call 3 days at a time, with no weekends. This doesn’t seem to be possible, when I add the restriction of Monday to Friday, the scheduling of the 3 days for each person still runs into the weekend.I even tried to add another layer with just one person on it at weekends to try and block these days out, but it still doesn’t work.You can see in the image for example 6th December, Jake comes on the rota for only half a day, because the schedule is still running him through the weekend, even though weekends are excluded.It should be (from the start)David - Monday Tuesday WednesdayJake - Thursday Friday MondayMark - Tuesday Wednesday ThursdayGerald - Friday Monday Tuesdayetc. Surely this is a relatively common requirement - there must be a way I can do it? What restrictions do I need to set? Any help would be appreciated!Thanks,Davidcurrent restriction config 

1632
C

Badge winners

Show all badges
Terms & ConditionsCookie settings