Skip to main content

Ask a product question

Get answers and share your knowledge about PagerDuty products

  • 326 Topics
  • 559 Replies
326 Topics
S
Stefan Wuensch
posted in Ask a product question
Request: Add more types to Team view - including Business Services, Orchestrations, Rulesets

Hi all! Our CSM is going to submit this request also, but here’s my post on it… In a Team view along the top there are currently only: Users Schedules Escalation Polices Services Subscriptions It would be a huge help for us to also have available there: Business Services Event Orchestrations Event Rulesets …and any/all other types of “things” which are owned by a specific Team. We tell our users that the Team page is a great starting point for any work in PD other than responding to Incidents, so adding all those remaining Team-owned types would be a big help. Thanks!

00
S
10 months ago
P
PagerDuty UserDutonian
posted in Ask a product question
Triggered by field on slack notification

In slack notification created due to incidents from things like Cloudwatch and Prometheus Alert Manager there is a Triggered by field which links through to the source, how do I set this on notifications generated by the Events API? I have set a link in links but that doesn’t show and I can’t find any additional information on this

27
P
10 months ago
L
Lauren Pully
posted in Ask a product question
Page two schedules in parallel

I am trying to page two schedules (a leadership and eng rotation in parallel). I can have my escalation policy page both, however, once one awk the page the other stops being paged (e.g., if the leadership member answers after 1 minute the eng will never be paged on their secondary device). Any ideas about how to make this behavior happen? Thanks!

241
P
10 months ago
P
PagerDuty UserDutonian
posted in Ask a product question
Incident Workflows to use custom responder groups

Have Incident Workflows to use custom groups/teams for specific workflow. To simplify assigning assigning large groups automatically to workflows instead of individual responders. I have organization that has multiple response teams and individuals with specific roles and tasks. And with some team members that are junior analysts who should not be called during the night but during the day.

81
PagerDuty Community Team
10 months ago
P
PagerDuty UserDutonian
posted in Ask a product question
PagerDuty App for Splunk, Custom Fields Not Populating

Hi, I am new to PagerDuty so hoping the following question makes sense. I have a Splunk alert triggering an incident in PagerDuty using the PagerDuty App for Splunk. PagerDuty correctly sends notifications by email, SMS, and phone call upon recieving those messages from Splunk. Additionally, I am sending a custom JSON payload using the Custom Details section in the Splunk App. These Custom Details are recieved correctly in the incident message but the Custom Details are not used by PagerDuty to populate the corresponding Custom Fields. Following is the Custom Details portion of the incident message received from Splunk "custom_details": { "display_text": "Sample display text.", "severity": "CRITICAL", "source": "Sample source", "summary": "Sample summary." } There also exists custom text fields defined in PagerDuty that correspond to each of these fields, named: display_text, severity, source, and summary. However, the Custom Fields section of each inci

200
P
10 months ago
P
PagerDuty UserDutonian
posted in Ask a product question
Rundeck - winrm - job ok on local server but ko when launched via rundeck

Hi, I have a python script that opens Excel files to update them with the Xlsx.Workbooks.Open command. When I run the script locally on the server with the “rundeck” account, the script works correctly. When I run it via rundeck and pywinrm using the same user “rundeck” the Xlsx.Workbooks.Open command is in error : error \\data\\excel\\Suivi_sav.xlsx\\xa0". Several reasons are possible\\xa0:\\n\\n• The file name or path does not exist. \\n• This file is currently used by another program.\\n• The workbook you are trying to save has the same name as a currently open workbook.", ‘xlmain11.chm’, 0, -2146827284), None). I have the impression that when I launch via rundeck - pywinrm the user “rundeck” does not have the same rights as when I launch locally while being connected with the user “rundeck” Do you have any idea about this problem? THANKS. Pat

102
P
10 months ago
P
poorvaja poorvaja
posted in Ask a product question
Set priority for incidents created using events API v2

Hello, Looks like we don’t have support to assign priorities for incidents created using events API v2. Since the events API is asynchronous, the method of updating priority using update incident API soon after calling events API doesn’t work! (Since the incident wouldn’t have been created by then!) On the other hand, Create incident API supports priority assignment, but doesn’t support JSON objects in the custom details section. However we need both priority and JSON object support. Is there any workaround for this? If not, can we please consider this as a feature request?

251
P
11 months ago
A
Aparna Valsala
posted in Ask a product question
POST https://api.pagerduty.com /extensions returns 404

Hi there, I am trying to create a new extension using the rest api v2 using POST https://api.pagerduty.com/extensions. It returns a 404 { “error”: { “message”: “Not Found”, “code”: 2100 } } Has anyone faced anything similar? Thanks Aparna

195
PagerDuty Community Team
11 months ago
M
Mikel Ward
posted in Ask a product question
Push notifications on multiple devices

I registered two phones. I’m only getting push notifications on the one I registered last. On my profile page, Notification Rules tab, it doesn’t let me add my other phone. I need to be able to receive pages on multiple devices.

111
P
11 months ago
P
PagerDuty UserDutonian
posted in Ask a product question
Webhook missing "client" but shows in PagerDuty

I have a webhook callback from Pagerduty { "event": { "id": "01EJ46VYY9Z7PCO3IUYCVNYV96", "event_type": "incident.triggered", "resource_type": "incident", "occurred_at": "2024-02-20T10:21:34.996Z", "agent": null, "client": null, "data": { "id": "Q085KKL1MNDZV2", "type": "incident", "self": "https://api.eu.pagerduty.com/incidents/Q085KKL1MNDZV2", "html_url": "https://lendinvest.eu.pagerduty.com/incidents/Q085KKL1MNDZV2", "number": 5992, "status": "triggered", "incident_key": null, "created_at": "2024-02-20T10:21:34Z", "title": "ALARM: \\"AWSBackupBackupFailureAlarm (sandbox)\\" in EU (Ireland)", "service": { "html_url": "https://lendinvest.eu.pagerduty.com/services/PTCNU63", "id": "PTCNU63", "self": "https://api.eu.pagerduty.com/services/PTCNU63",

30
P
11 months ago
J
Jonathan Barber
posted in Ask a product question
Unable to create incidents manually - PagerDuty support not responding

When I try to create a manual incident via the PagerDuty UI I’m getting the message: “”" The coordinated_responding account ability is required to access conference bridge details “”" Despite the fact that setting a conference bridge is marked as optional (in fact setting a conference bridge doesn’t help here). This means I can’t page people. This seems pretty core to PagerDuty’s purpose? More worryingly I opened a support ticket on Friday, and have received no response yet. What are people’s experience of PagerDuty’s (lack?) of support?

120
J
11 months ago
P
PagerDuty UserDutonian
posted in Ask a product question
Where does the rise of AI put incident responders?

PagerDuty’s CIO Eric Johnson published an article in TechRadar on the impact AI has on incident responders. 📖 Read on TechRadar: Where does the rise of AI put incident responders?

00
P
11 months ago
W
Wickam, Kristy
posted in Ask a product question
Finding what teams do not have an escalation policy

Hi there! How can I find out what teams do not have an escalation policy easily, other than having to go through one by one and check? We have 1 person who should be creating an escalation policy for every team, however there are others who have access to create Teams and we want to ensure they are setup correctly. Thanks! -Kristy Wickam

71
P
11 months ago
A
Abdullah Farooq
posted in Ask a product question
Find out User's base role from Pagerduty API

Hi, I am trying to get the user’s base role from PD API but so far didn’t find any API for this. All I can find is the role within a team but I need Base Role as well. Can you please add this feature or point me in the right direction if this is already available? Thanks

54
A
11 months ago
C
Casey Moore
posted in Ask a product question
Zendesk Ticket for Specific Groups

I’ve configure the PagerDuty/Zendesk integration and PD incidents are creating Zendesk tickets. My problem is I can’t figure out how to route these tickets to specific groups in Zendesk. Does anyone have any advice?

01
R
11 months ago
D
Daniel Brady
posted in Ask a product question
Configurable iOS High-urgency/Critical Alerts volume

Hi! I was just added to my organization’s PagerDuty rotation, and after setting up the iOS app on my phone and testing out the notifications, I discovered that I cannot adjust the volume of the high-urgency notifications, which are sent as native Critical Alerts. A quick Google for “ios critical alerts volume” shows that controlling the volume of these alerts is not possible as an iPhone user, but it is possible as an app developer; this blog post shows something called “PushOver” allowing users to configure Critical Alert volume on a scale of “loud” to “deafening”. “Deafening” is how I would describe the current volume level of the high-urgency notifications, and this is just not acceptable in my situation: I’m not the only person in my building, and I can hear these notifications outside on the street, two-stories down 😅. I understand their importance, but the whole apartment building doesn’t, and I’m sure to run into problems with the neighbors if I turn these on. Can you pl

32816
G
11 months ago
D
David JacobDutonian
posted in Ask a product question
Valid time zone values added to docs

The developer docs have been updated with a full list of all valid time zone values: https://developer.pagerduty.com/docs/1afe25e9c94cb-types#time-zone

90
D
11 months ago
V
Viswasri Ponakala
posted in Ask a product question
Creating duplicate incident in ServiceNow while triggering in PagerDuty

Hi Team, While raising incident from ServiceNow to PD it is creating duplicate one as you see below screenshot and that is linking with pagerduty. could someone please help me in resolving this?

91
P
11 months ago
D
Denis Haskin
posted in Ask a product question
Easiest way to allow other users in our company to create incidents?

(I’ve submitted this as a support request but I thought I’d drop it here as well for a wider audience…) We have licensed PD for all of our support/devops staff. However, we want to let other company staff create incidents. They don’t need to manage them or anything; they don’t need to be Pagerduty users at all. They just need to create them. We have Slack integration set up, and I had hoped non-PD-users could use /pd trigger to create incidents, but it appears that can only be used by registered PD users. It appears maybe email integration could be used by anybody, even a non-PD-user? I haven’t looked into it yet. But is there a better way to do this? /pd trigger would have been ideal, but if everyone in our company needs to have a PD account, that’s a non-starter for us. Thanks.

277
PagerDuty Community Team
11 months ago
F
Faizal Faizal
posted in Ask a product question
Daily rotation between 3 people

How to create a schedule for 3 people where person is on call for 8 hours a day. I’m able to create this schedule without any problem. What I want next though is to shift the schedule after a week. For eg- let’s say oncall schedule for the week 1 is as follows - user a - 12 am to 8am user b - 8am to 4pm user c - 4pm to 12am for the week 2, i want to offset the user’s schedule to 8 hours - user b - 12am to 8am user c - 8am to 4pm user a - 4pm to 12am how do i achieve this?

141
P
11 months ago
M
Mikkel Larsen
posted in Ask a product question
Cannot "press 1" on some phones

Hi We have an issue similar to this (https://community.pagerduty.com/forum/t/pager-duty-ignores-keypress-to-accept-calls/3767). We have one out of three iPhones on the same telco provider where it works, but for the two other phones, pressing 1 does not have an effect. Anyone able to assist us? Mikkel

10
M
11 months ago
M
Mikkel Larsen
posted in Ask a product question
Not able to "press 1"

Hi all Since yesterday, we have observed that some of the phones of our responders are not able to accept live calls by pressing 1 - pressing 1 simply does not have any effect. We have isolated three iPhones for which it works on only one of them. The phone company and Apple both say that the issue is not with them. My own phone is having this issue, but I had no issues getting through the phone menus of the phone company or Apple (had to press multiple numbers). Have anyone experienced anything similar? Mikkel

10
M
11 months ago
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
posted in Ask a product question
Here are 3 things you can do with the PagerDuty plugin for Backstage from Spotify

Curious about using the PagerDuty plugin for Backstage from Spotify? Our Senior Developer Advocate and plugin maintainer, @tiago barbosa breaks it down ⬇️ 📽️ Watch the short video tutorial: Here are 3 things you can do with the PagerDuty plugin for Backstage from Spotify 1️⃣ View all active incidents from your service, correlate them with recent change events, and reduce resolution time. 2️⃣ Quickly check who is on call. If there’s an issue with the service, you can contact this person or trigger an incident directly from Backstage. 3️⃣ Create a new service in Backstage in one step. This automatically configures the service in PagerDuty, sets up the integration, and enables a PagerDuty Card. You can easily select the escalation policy and noise reduction capability for your service as well. If you are interested in knowing more just check the project documentation here.

30
PagerDuty Community Team
11 months ago
A
Arthur Webb
posted in Ask a product question
Action on first alert, suppress all additional

My organization uses AROW as a system of record and for job orchestration. I am attempting to construct a ruleset that allows for the first notification from the application to create an alert and then want to suppress the following alerts from that “Parent_runid” until 11:59pm that day. Is that possible? If not, is there another avenue I can explore to achieve the same results?

10
A
11 months ago
A
Anonymous
posted in Ask a product question
How to get all the logentries of alerts of a particular team ex:MSSQL

Hi, I need help on getting all the log entries of the alerts triggers only from my team( SQL team ). Any information on this will be really helpful for me

01
P
11 months ago

Badge winners

Show all badges
Terms & ConditionsCookie settings