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EtherealShroudXNew Member
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Best Practices: Integrating PagerDuty with IT Automation Tools like Ansible or Rundeck

Hi everyone,I’m part of a IT team working to unify our incident response with infrastructure automation, and we’re exploring better ways to integrate tools like Ansible, Rundeck, or Attune with PagerDuty for real-time operations.Here’s what we’re trying to achieve: Automatically trigger predefined scripts or runbooks (via Rundeck or Ansible Playbooks) when certain PagerDuty alerts are fired Create custom PagerDuty services for various infrastructure tiers (e.g., DB layer, web servers, networking) with tailored responses Ensure clean logging, rollback, and audit trails for all automated responses triggered by PagerDuty incidents Tie notifications to team roles or escalation policies based on specific server groups or alert types Has anyone here successfully set up something similar?We’d love to hear: What integration method worked best for you (webhooks, APIs, plugins)? Any challenges around permissions or security controls when executing remote tasks post-incident? Advice on

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lupimiguel
lupimiguelCommunity Manager
 Announcements
💥 Outage Survival 101: For Every Developer on Call Today 💥

Today’s GCP outage is hitting hard. We see you. We’ve been there. If you're on-call, in the incident room, or just trying to keep your systems afloat, this one's for you. Here are 6 tips to help you survive days like today.👇 1. Breathe.Before you dive in, pause. Stay grounded. Clarity matters more than speed when everything’s on fire. 2. Triage, Don’t Troubleshoot Everything.Find the impact surface first. What’s customer-facing? What’s internal? Prioritize based on real business impact. 3. Use the Buddy System.Nobody should suffer alone. Assign a comms lead, a responder, and a runner. Rotate. Burnout is real. 4. Use Runbooks & Checklists.Now’s not the time to rely on memory. If you’ve got docs, use them. If not, write down what you learn, future you will thank you. 5. Communicate Early and Often.Don’t go dark. Internal teams and customers want updates, even if it’s “We’re still investigating.” Silence creates chaos. 6. Debrief After, Kindly.Postmortems aren’t blame sessions. They’

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lupimiguel
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LP25New Member
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Pager Duty Escalation Policy Adjustment

Hello, everyone! How to stop PagerDuty from paging onshore L2 (via phone) team after offshore L1 acknowleges the page (via email)? Thank you!

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lupimiguel
xamici
xamiciCommunity Manager
 Announcements
🎧 New Episode: All Your Tools in One Toy Basket: Backstage’s Past, Present, and Future With Avantika Iyer

After a small chat at PagerDuty on Tour London, Avantika Iyer joins us to chat about IDPs, give us a story lesson on Backstage, and give us a glimpse into its future.Avantika Iyer is a Engineering Manager at Spotify and leads the delivery of Backstage’s open source and commercial products. Listen Now:  🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pandora | Pocket Casts 🎧Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Community Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it. 

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xamici
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John ChenNew Member
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Dashboard by Business Services

We’d like to see the metrics on the Dashboard (under the Over Time section) filtered by Business Services.Some of our business services have more than fifty technical services so it is impossible for the management teams to use it.On the Dashboard it should also provide a link to the Insights/(Business Impact), just like all the other sections do.

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lupimiguel
xamici
xamiciCommunity Manager
 Ops.lol
With a Little Help from Your AI Friends

Walking into a tech conference hall can be overwhelming. Tons of exhibitors trying to catch your attention with the latest industry trends, and you only have 30 minutes between one talk and the next, or that important networking meeting you’ve scheduled.Why not ask for a little help from your AI friends to use your time wisely and go straight to the booth that will show you what is really important for your operations?That's exactly what this PagerDuty customer did during AWS Hamburg this week. 👀 Look what they got:  

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xamici
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ilias10New Member
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Trigger alerts via email or phone call

Hello folks,I would like to clarify whether I can trigger alerts by sending an email to PagerDuty or by calling support line. Does anybody know how can I do it? I am on a free plan.Thank you in Advance for your answers,

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xamici
xamiciCommunity Manager
 Announcements
📢 What's New: Platform Release Notes, May 2025 📙

🚀 Check what’s new in PagerDuty and come back to let us know…

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xamici
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soupafly81New Member
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Reassigning incidents via escalation policy

Our existing incident mgmt process includes an escalation policy which always initiates our product engineering team. The process rings through to several team members until someone joins the incident from that team. They would like to be the first initial single point of response to all incidents. However, sometimes they would like to reassign the incident to our cloud team. Is it possible to create an additional escalation policy which rings through to a set of individuals from our cloud team based on reassignment of the incident in Pager Duty? If so, are there any best practices on how to accomplish this?

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lupimiguel
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AbhiNew Member
 Ask a product question
Unable to set sound for alerts

Has anyone faced similar issue while updating sound over ios app 

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lupimiguel
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MegaDrive68kCommunity Manager
 Announcements
Rundeck / Runbook Automation 5.12 has landed!

Version 5.12.0 is here! This version includes a smarter and improved HTTP response validation plugin, giving you greater flexibility to define what a successful response looks like in your automation workflows. Read the release notes for more information. Join our livestream to learn more about this release from our team, on Thursday May 29TH via Twitch, LinkedIn or Youtube.Plus, are you going to AnsibleFest / RedHat Summit in Boston? Come to our Tex-Mex fiesta 5/20. Sign up here.

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xamici
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pmansfieldNew Member
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Android app have to press ACK twice when viewing an incident details before getting SNOOZE

We use okta login, I have a Pixel 6 running latest android and latest pagerduty app. The app has developed an annoying bug.When I open an incident to view the details, at the bottom is the function buttons, with Ack on the left. If I tap it, nothing happens. I can wait a long time. I have to tap Ack again, and then I get the banner appear briefly saying the incident was ack’d. And the the button changes to Snooze.I have asked colleagues who have iphones if this is the same for them, and it isn’t. Anybody else got this problem. I tried searching, but the search function uses boolean OR for multiple keywords and is thus relatively useless!I would have added the tag “android” but it’s not possible. hmmph.

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xamici
xamiciCommunity Manager
 Announcements
New Webinars! Discover How AI is Revolutionizing System Resilience & On-Call Practices

We're excited to invite you to two webinars that explore how AI is revolutionizing system reliability and on-call practices.🔧 AI-Powered Developer Productivity: Building Self-Healing SystemsFriday, June 27 -  8am PDT | 11am EDT | 4pm BSTIs vibe resilience a thing? Not yet, but we’ve got to give it to AI – it’s changing the game. From AI-assisted triage to agents running automation, there’s a whole world of opportunities to rethink how our systems can be improved.We’re hosting a panel of PagerDuty thought leaders who will share how we’re thinking about AI transformation at PagerDuty, boots on the ground.Panelists:Moderator Mandi Walls, Senior Developer Advocate Rich Lafferty, Principal Site Reliability Engineer Scott Bastek, Applied Scientist Marlin Scott, Director, Software Engineering  🤖 Demo Roundups! On-Call Culture in the Age of AIThursday, July 24 -  8am PDT | 11am EDT | 4pm BSTHear from practitioners how AI is revolutionizing traditional on-call practices and incident managemen

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xamici
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danish.din runa.ioNew Member
 Ask a product question
How to Get Notified When Someone Comes On/Off the On-Call Schedule?

Hi all 👋We’d like to set up a way to automatically get notified (ideally in Slack) whenever someone comes on or goes off an on-call schedule.Basically, every time there's a change in who's currently on-call — whether due to a rotation or a manual override — we want that info sent to a Slack channel in a nice, readable format.From what I can tell, PagerDuty doesn’t support webhooks for schedule changes directly — only incidents/escalations. Is there a recommended way to do this? Maybe through the API or another workaround?Appreciate any help or suggestions!

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lupimiguel
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spikeNew Member
 Ask a product question
ServiceNow Priority sometimes missing

We’ve recently upgraded to the newest version of the PagerDuty integration in ServiceNow.Now what we are finding is that sometime, the priority is not added to the ServiceNow incident that is raised. Most of the time things work fine. But sometimes, an incident is created with no priority.Most days we get one or two. Some days we get 50+.I can see no pattern to what’s going on. Times are random. Counts appear random, and most of the time it works fine.I’ve enabled debugging on PagerDuty, even added a few logs in myself, but I’m not able to see any actually issues.Has anyone come across this? Does anyone have an ideas on how I might move things forward?

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lupimiguel
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RavenXeroNew Member
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Is there a way, when incidents are created, to view when extensions are triggered?

HI there,We have  PagerDuty/ServiceNow integration set up with the ServiceNow (v5.0) extension. Over the last week, the extension has stopped working for a particular Service (all the other Services work as expected).I’ve checked and can not find any logging where we can see the extension triggering when in Incident is created (i.e. creating a Ticket in S/N).I’ve checked the UI, and looked though the logging API (`/incidents/{id}/log_entries`), and can’t see if the incident logs the usage of the extension when it triggers?Any thoughts, or help on this?Regards,Dave.

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lupimiguel
xamici
xamiciCommunity Manager
 Announcements
How AI Agents Will Transform DevOps Workflows for Engineers

João Freitas, General Manager & Engineering Lead for AI at PagerDuty, published an article on The New Stack about how AI is revolutionizing DevOps workflows.Key Takeaways:✨ While LLMs are great at handling boilerplate code, unit tests, and documentation, they're just scratching the surface of what's possible.🚀 The real game-changer? AI agents that can: Tackle complex DevOps tasks Enhance development workflows Free up engineers' time for innovation Reduce operational costs Minimize recurring issues 💡 Instead of just generating code, these AI agents are becoming true assistants in our development journey, helping us move away from constantly "fighting the same fires." Dive into João Freitas's analysis and discover How AI Agents Will Transform DevOps Workflows for Engineers What are your thoughts on this? Are you already using AI agents in your workflows?👇

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xamici
xamici
xamiciCommunity Manager
 Get Involved
🎤 Call for Speakers: Share Your Rundeck by PagerDuty Story!

We're looking for Rundeck by PagerDuty open-source users to share their automation stories, implementation experiences, and innovative solutions using Rundeck by PagerDuty at upcoming community meetups (in-person & virtual).You can deliver a 10-minute lightning talk, a 30-45 minute presentation, or even a 60-minute workshop—whatever suits your presentation style! We’ll be hosting virtual sessions in time zones across Asia-Pacific, EMEA and North-America. All speakers will receive exclusive PagerDuty swag and sessions will be recorded and uploaded to PagerDuty’s YouTube channel. Why Speak at a Rundeck by PagerDuty Meetup?Share your real-world Rundeck wins to help others see what's possible with automation Connect with peers who understand your challenges and can share battle-tested solutions Enhance your public speaking portfolio and get dedicated mentoring from our automation experts and Developer AdvocatesSubmit your talk proposal hereNeed inspiration? Check out previous editions

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xamici
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sschroederNew Member
 Ask a product question
How to edit schedule end time for a specific date?

Hi,We have a schedule that runs every day from 9am to 5pm.Now, we would like to adjust the end time for a specific date, e.g. this Friday but not every Friday!Is there a way to achieve this?Cheers

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Daniel Brady
 Ask a product question
Configurable iOS High-urgency/Critical Alerts volume

Hi! I was just added to my organization’s PagerDuty rotation, and after setting up the iOS app on my phone and testing out the notifications, I discovered that I cannot adjust the volume of the high-urgency notifications, which are sent as native Critical Alerts. A quick Google for “ios critical alerts volume” shows that controlling the volume of these alerts is not possible as an iPhone user, but it is possible as an app developer; this blog post shows something called “PushOver” allowing users to configure Critical Alert volume on a scale of “loud” to “deafening”. “Deafening” is how I would describe the current volume level of the high-urgency notifications, and this is just not acceptable in my situation: I’m not the only person in my building, and I can hear these notifications outside on the street, two-stories down 😅. I understand their importance, but the whole apartment building doesn’t, and I’m sure to run into problems with the neighbors if I turn these on. Can you pl

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MarinhioNew Member
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Git Clone stops working until 5.10

Hi,Rundeck is a great productunfortunately we (and several ppl at guthub, pls see issues) have massiv problems mit jsch until the update to 5.10. Plugins binded with jsch are not working anymore.It would be great to look into this bug, a lot of administrators would be happy again :)Best regardsMarinhioservice.log[2025-04-10T09:06:50,868] ERROR api.workflowstatus - Step 1 failed: git-clone-step[2025-04-10T09:06:51,369] ERROR services.ExecutionUtilService - Execution failed: 7240 in project ABC: [Workflow result: , step failures: {1=PluginFailed: com/jcraft/jsch/JSchException}, status: failed]rundeck.log[2025-04-10T09:06:50,868] ERROR api.workflowstatus [pool-16-thread-1] - Step 1 failed: git-clone-step[2025-04-10T09:06:51,369] ERROR services.ExecutionUtilService [quartzScheduler_Worker-1] - Execution failed: 7240 in project ABC: [Workflow result: , step failures: {1=PluginFailed: com/jcraft/jsch/JSchException}, status: failed]

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vmata01New Member
 Ask a product question
PagerDuty Status Page maintenance update

Does the PagerDuty Status Page automatically show the wrench next to the Services that is scheduled for maintenance based on the time that it is scheduled or do you have to manually push it to in progress? 

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lupimiguel
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Scott RNew Member
 Ask a product question
API Field in List users on call

Looking to use the API to determine who is on-call and the mandatory field is simply ‘id’. The description of the field is incredibly vague. id (string)                  requiredThe ID of the resource.Where do I find this ‘id’ field? I have tried the URL ID from the service, policy & escalation policy id’s but nothing is working. 

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lupimiguel
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konradNew Member
 Ask a product question
Status page automated updates

I’ve set up an external status page and checked the box to automatically post incidents to the status page. However, no incidents are showing up. How do I solve this issue?

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xamici
xamiciCommunity Manager
 Introductions
Tech-Mex Automation Fiesta! PagerDuty, CloudBees, & Coralogix Happy Hour in Boston

Happy to see you at our Tech-Mex Automation Fiesta! PagerDuty, CloudBees & Coralogix Happy Hour in Boston.As you get ready to chat with your peers about the latest in AI and automation for digital operations over delicious tacos and drinks 🌮🥂, say hello and write a brief intro about yourself! ⬇️Who are you? What do you do? What are you looking the most forward to in this event?Looking forward to meeting all of you! ➡️ Event Details

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xamici

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