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Hi community,Yesterday we hosted at PagerDuty Portugal offices the 1️⃣st SREday Lisbon with incredible speakers and an engaged crowd!🌟 Check out event’s post cards and a watch a quick recap video to get a vibe of it! 🌟   Speaking Sessions: Keynote: The Rise of AI-driven SRE, João Freitas, General Manager and Engineering Lead for AI at PagerDuty Management is a Hard Job. That’s Why You Should Do It Like an Engineer, William Mendes, Engineering Leader at Coralogix When Incidents Fix Themselves: AI SRE in action, Birol Yildiz, Co-founder and CEO of ilert Increase observability, not costs: controlling telemetry data ingestion at scale, André Bento, Platform Engineer at Mollie & Diogo Cebola, Platform Engineer at Mollie Beyond 'Done': Strategies for Improving OpenTelemetry Instrumentation Quality, Co-Founder OlyyGarden FinOps at Scale: Lessons from Scaling Kubernetes Workloads, Ricardo Magalhães, Senior DevOps Engineer at xgeeks When Infrastructure as Code Becomes a Produc

You’ve probably heard of MTTR. That alone is a big reason why it comes up in discussions about improving incident response. But is MTTR the correct metric? Is it enough? There’s plenty to debate about MTTR. Rich joins Mandi to talk through some of what PagerDuty engineers are thinking about MTTR.LISTEN HERE ⬇️ 🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pocket Casts 🎧Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Developer Relations Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it. 

Retail’s make-or-break season is here. Downtime isn’t an option. Watch our webinar Building Resilient On-Call Operations for the Holiday Season, and see how top teams stay calm, fast, and reliable when traffic spikes. Sr. Developer Advocate Mandi Walls (@mwalls) talks with Madhuri Jakkaraju, Sr. Manager, Software Engineering, and Stevenson Jean-Pierre, Sr. Manager, Software Engineering, about how to forecast coverage and design fair on-call rotations (without burnout), run realistic failure drills before peak days, and more.Plus watch Brian Miller, Principal Product Manager, demo new incident management enhancements. 👀 Watch a sneak peak  📚 Resources: Knowledge Base: Edit/Delete Incident Notes, Required Fields on Resolve, Reopen Incidents Watch a Short Demo: Core Incident Management Enhancements Read on the Blog: Holiday Readiness Guide for On-Call with Shift Agent Take the Shift Agent Product Tour Learn More: Shift Agent​​​​​​ Watch on Youtube all the H2 Launch Demos Sign Up for Ea

An unforgettable night of basketball!  Experience the excitement of Golden State Warriors basketball with us this season. We’re pleased to extend an exclusive invitation to our valued clients to join us for select Warriors home games at the Chase Center. Enjoy an evening of world-class basketball and premium hospitality during this opportunity to connect with our team and fellow guests in a relaxed, engaging atmosphere while cheering on one of the NBA’s most dynamic teams.A limited number of tickets are available for select games throughout the season. Please indicate your preferred dates in the form, and our team will follow up to confirm your attendance.Game Schedule:Sunday 11/9 Indiana PacersFriday 11/21 Portland Trail BlazersWednesday 11/26 Houston RocketsTuesday 12/2 Oklahoma City ThunderMonday 12/22 Orlando MagicSaturday 1/3 Utah JazzSunday 1/11 Atlanta HawksTuesday 1/13 Portland Trail BlazersSaturday 1/17 Charlotte HornetsTuesday 1/20 Toronto RaptorsFriday 1/30 Detroit PistonsTh

Join PagerDuty University as we explore how PagerDuty's AI agents enhance team efficiency by tackling routine tasks and known issues, while providing key insights that complement human expertise for accelerated resolution and improved operational reliability.Shift Agent Intelligent on-call conflict resolution in real-time through chat, ensuring seamless coverage while reducing team burnout. Scribe Agent Automatically transcribes Zoom meetings in real-time and delivers smart summaries with action items to Slack, capturing critical information without distracting your team from resolution. Insights Agent Unlocks the power of your operational data directly from Slack. Delivers proactive recommendations and on-demand conversational insights based on your Incidents, Services, and Teams analytics to help you build more resilient operations. SRE Agent Learns from related incidents, automatically surfacing necessary context and providing recommendations for diagnostics and resolution.Wednesday

We’re lining up speakers for community meetups (both in-person and virtual) and we’d love to feature what you’ve been doing with PagerDuty!Got a quick win, a deep dive, or a hands-on session? This is your moment to share what’s worked (or what you learned). ⚡ Choose the Format:Lightning Talk: 5–10 minutes Short Talk: 15–20 minutes Standard Talk: 30–45 minutes Workshop: 60–90 minutesChoose your preferred time zone for delivering your session, and we’ll do our best to match you with the right meetup.🎤 First-time speaker?We’ve got you! We offer mentorship and feedback on your proposal, plus optional rehearsal support.⚙️ Suggested TopicsBack to Basics: Incident response best practices and lessons learned Building resilient systems and teams Automation and AI in operations SRE, DevOps, and platform engineering Reducing toil and improving on-call Customer experience and digital transformation Integrations and extending PagerDuty Or, pitch your own idea—we’re open!How to propose a sessionSha

This holiday season, we want to hear from you! Tell us how PagerDuty helps you and your team during the busiest time of year, whether it’s keeping things running on Black Friday or giving you peace of mind as you take time off.How to ParticipateShare your story in a LinkedIn post from your personal account, tag @PagerDuty, and use the hashtag #PoweredByPagerDuty. Once your post is live, submit the link through our Google Form until December 18th, and as a thank you, we’ll send you a $50 Amazon Gift Card! Need inspiration? Check out these prompts:For leaders in the retail space: How does PagerDuty help you during Black Friday or the holiday rush?   For leaders in the travel industry: How does PagerDuty help keep booking systems and customer service running smoothly during busy holiday travel periods?   For leaders in the security industry: How does PagerDuty help you stay vigilant against increased cybersecurity threats during the holiday season?   For leaders in healthcare: How does PD

👋 Hi community,What an amazing evening yesterday at the Lisbon AI Week: PagerDuty + Cloudflare Meetup!In case you couldn’t be there or want to revisit the insights shared, we’ve got you covered:🎤 PagerDuty MCP Server:José Corte-Real (Staff Software Engineer, PagerDuty) & Hélder Duarte (Senior Software Engineer, PagerDuty)⭐ Talk Highlights:Start from user journeys and competency questions; design the minimal, ergonomic tool set rather than auto-converting OpenAPI to MCP. Keep tool count low and avoid semantically overlapping tools; too many/similar tools degrade LLM selection and increase confusion. Design tools for agents: use categorical params (e.g., scope = mine|teams|all) and include helpful metadata (e.g., “records_count”) to reduce LLM errors. Evals focus on tool trajectories, not final answers: verify the right tools, order, and parameters across models; mock tool outputs for reproducibility. Avoid tiny/empty tool responses—they invite hallucinations. Ensure responses are