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Hello,Am trying to setup rundeck :4.11(with customized docker image) with MySQL azure:8.0.42 as database.Am struck with the liquibase below error:Issue:“Caused by: liquibase.exception.MigrationFailedException: Migration failed for change set core/WorkflowWorkflowStepPrimaryKey.groovy::1653585641550-1::rundeckuser (generated):     Reason: liquibase.exception.DatabaseException: Incorrect table definition; there can be only one auto column and it must be defined as a key [Failed SQL: (1075) ALTER TABLE poc_rundeck.workflow_workflow_step ADD id BIGINT AUTO_INCREMENT NOT NULL PRIMARY KEY]        at liquibase.changelog.ChangeSet.execute(ChangeSet.java:696)”.  When I tried the same instance on flexible server database with MySQL:8.0.25, it is running without any error.I have done all the prerequisites mentioned in the official documentation regarding “sql_generate_invisible_primary_key > Change its value to OFF”, sql mode also off. But still getting the same error. (Using MySQL as a databa

For the past few weeks when I try to “acknowledge” an incident, it ends up snoozing it by default. I then get woken up 10 minutes later despite the acknowledgement. Very, very annoying. 

Hi PagerDuty team! 👋I'm trying to get custom details from Grafana alerts to display in our Slack notifications, but only seeing basic information.Current Setup:✅ Grafana → PagerDuty integration working (using Events API V2) ✅ PagerDuty → Slack integration connected (service: my-service-prod → channel: #team-alerts) ✅ Alerts are flowing through successfullyThe Issue: Our Grafana alerts send rich custom details to PagerDuty (verified in PagerDuty incident view):severity: "critical" namespace: "production" pod: "api-service-7d9c5-xyz" cluster: "us-west-2-prod" component: "api-service" description: "Pod is in CrashLoopBackOff state..." runbook_url: "https://wiki.internal/runbooks/..."However, in Slack we only see:🔴 Pod CrashLoopBackOff AlertService: my-service-prodUrgency: Low[Acknowledge] [Resolve]What We Need: Display the custom_details fields in Slack notifications so our on-call engineers can see critical context without clicking through to PagerDuty.What I've Tried:Configured PagerD

I am needing to create a DuPont schedule in PagerDuty and having a hard time.  Has anyone ever created a true DuPont schedule that can help?

Hi,Where I live, we use 24 hour clock, we start the week on Monday, and date format is dd.mm.yy. How do I select this in the web interface?I’m running on a EU instance, why is 12 hour format default?

I am configuring a new PD service where “Outside support hours” is set to “Dynamic notifications based on alert severity”. If severity is “high” the on-call engineer gets paged, otherwise it will be considered as low urgency. Up to this point all good. However, I want the alert to be raised to high urgency once we enter support hours. This is possible when “Outside of support hours” is set to “Low-urgency notifications, do not escalate” as there’s a check-box “Raise urgency of unacknowledged incidents to high” I can tick. Why is this checkbox not available when I select "“Dynamic notifications based on alert severity”? Let me know of an alternative approach. I wanting to avoid having to create 2 services for this.

Hi allPagerduty has been working fine for me for years, but today as I’m about to go on call, its started doing this, and then just quits.I tried reinstalling the app but it just quits with the same message even before I can loginI’ve got a stock Google Pixel 7a running Android 16Anyone know whats going on?CheersL 

I am trying to understand the best way to set this up.  I need all incoming alerts to be high priority I want any alert that comes in between 9-6 to not route to the on call tech.  anything outside of those hours will get routed with high priority so the onca tech is alerted and called. 

Hi! I was just added to my organization’s PagerDuty rotation, and after setting up the iOS app on my phone and testing out the notifications, I discovered that I cannot adjust the volume of the high-urgency notifications, which are sent as native Critical Alerts. A quick Google for “ios critical alerts volume” shows that controlling the volume of these alerts is not possible as an iPhone user, but it is possible as an app developer; this blog post shows something called “PushOver” allowing users to configure Critical Alert volume on a scale of “loud” to “deafening”. “Deafening” is how I would describe the current volume level of the high-urgency notifications, and this is just not acceptable in my situation: I’m not the only person in my building, and I can hear these notifications outside on the street, two-stories down 😅. I understand their importance, but the whole apartment building doesn’t, and I’m sure to run into problems with the neighbors if I turn these on. Can you pl

Hi team,I'm integrating PagerDuty with ServiceNow using the V3 webhook for incident events. While handling the incident.annotated event, I noticed that the webhook payload does not include key fields like status, service_id, or escalation_policy.id.My current requirement is to prevent worknote updates in ServiceNow when a PagerDuty incident note is added — but only for one specific service.Could you please advise: Is there a way to enrich the incident.annotated payload to include service_id or escalation_policy.id? Alternatively, is there a recommended approach to identify the service from the webhook and conditionally skip worknote updates in ServiceNow? Any guidance or best practices would be greatly appreciated.

We’re excited to introduce a brand-new series of interactive product tours designed to help you get the most out of PagerDuty Analytics. Whether you’re looking to turn incident data into actionable insights or streamline your team’s operations, these tours make it easy to explore dashboards and reports that matter most. What you’ll discover:How to use advanced filtering and custom fields to zero in on the data you need Tips for running effective operational reviews and leveraging event analytics Ways to track and improve operational maturity with insightful reports Best practices for on-call readiness and user onboarding How to get personalized service recommendations to drive continuous improvement These tours are your shortcut to mastering PagerDuty Analytics—empowering you to make smarter decisions, boost performance, and deliver even better outcomes for your team and customers. Ready to get started?Check out the new tours today and see how PagerDuty Analytics can help you interpret

I was looking into adding custom workflow or custom incident actions to our service. - https://support.pagerduty.com/main/docs/incident-workflows- https://support.pagerduty.com/main/docs/custom-incident-actions​​What’s the best way to authenticate the URL request? Looks like Pagerduty V3 webhooks are automatically sent with a signature (e.g. X-PagerDuty-Signature). Then in our lambda, I’m able to use this handy webhookv3 client library to verify the signature. ​- https://developer.pagerduty.com/docs/webhooks-overview- https://github.com/PagerDuty/go-pagerduty/blob/main/webhookv3/webhookv3.goHowever, it doesn’t appear this header is attached to either the custom workflow nor incident action POST

 Hi,My iOS (18.6.2) iPhone 14 Pro is unable to use other built-in ringtones from the PagerDuty app (e.g., "PagerDuty Alert") when receiving High-Urgency push notifications. It always plays the default "ding ding ding"-type sound, even though I have already enabled Critical Alerts for High-Urgency notifications.

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Dear PagerDuty Community,We’ve been struggling to configure our PagerDuty schedule for a team of exactly 10 developers, with two on-call shifts per workday (10 shift slots per week). This challenge was raised in the forum several years ago for 7 slots and 7 engineers, but it seems it hasn’t received enough attention from the PagerDuty team.Here’s a simplified example to illustrate the problem:Suppose, we have a team of 5 engineers - A, B, C, D, and E - and one on-call slot per workday. If we simply configure a schedule with these five engineers filling the five weekday slots, each engineer ends up with a fixed day every week (e.g., A always on Mondays, B always on Tuesdays, etc.). This is not desirable — we want the days to rotate so that A is on Monday in week one, Tuesday in week two, Wednesday in week three, and so on.The only workable solution we’ve found so far is to manually create a long, repetitive list of people, such as:ABCDE_BCDEA_CDEAB_DEABC_EABCDThis does achieve fair dist