Recently active topics

I have a Pager Duty incident alert rule which is:A valid Service Offering (in ServiceNow) A valid Assignment Group  (in ServiceNow) A P1 or P2 incidentI have had two incidents in the past few weeks where the integration failed with the error:  Error: "triggerIncident response status:400, error:Incident could not be assigned error: undefined". Some incidents in between have created the alert from Service Now to Pager Duty and the Incident Rule ran fine, this morning I had another one.  I would like to understand why this is an intermittant issue before it becomes widespread.Pager Duty has been configured out of the box, no customisations, the same for Service Now and imported the Services, Assignment Groups and users the recommend way (from Service Now via the API/integration).

HiI tried to use the PD MCP in VSCODE for auto create Schedule Overides but I’m always getting the error: “Sorry, no response was returned.” My MCP config is below:"io.github.PagerDuty/pagerduty-mcp": {"type": "stdio","command": "uvx","args": ["pagerduty-mcp==0.2.1","--enable-write-tools"], “Get” operations are working fine. My request is: schedule_id: "P76S19G"override_request: {  "start": "2026-02-08T18:00:00+02:00",  "end": "2026-02-09T08:00:00+02:00",  "user": {    "id": "PNBBMSL",    "type": "user_reference"  },  "time_zone": "Asia/Jerusalem"} will appreciate any help here

My organization just recently got a subscription for PagerDuty at the Pro plan level. This has been an uphill battle for me for almost 7 years now to get this as my current leadership believes all alerts and notifications should be via email and should always hit everyone all at once.I came from an organization that used XMatters, so my experience with targeted alerting and triage is there, but it’s not far different in philosophy than PagerDuty. My argument is that we should only be alerting on critical items, and it should be using a workflow and start at the lowest level for triage then escalate as needed after triage. Instead of everyone getting an email all the time, proper incident management should be done where a ticket is also generated in our ITSM tool, then appropriate communications from the ticket go out at regular intervals to stakeholders. One of the arguments I often get is “We’re a small company”, which I disagree with, we solidly fall into the mid-size enterprise, but

I have a Pager duty system in which i can add up to 3 phone numbers to get notify about an alert.Now my question, is there any possibility to add n number of phone numbers..?

Hi everyone 👋We use PagerDuty daily at our company, and it’s become a core part of how we run on-call and incident response. One thing we felt was missing, though, was an easy way to visualize key PagerDuty information on a large, always-on screen — for example in a hallway, NOC, or team area.So I ended up building exactly that.I’ve added a PagerDuty integration to my open-source tool RepoSquirrel, which can display things like: Number of open incidents High-level PagerDuty status Other at-a-glance information suitable for kiosk / wallboard use Project repo:https://github.com/reposquirrel/reposquirrelI’ve also written a short page describing the PagerDuty integration and the intended use case:https://github.com/reposquirrel/reposquirrel/blob/main/docs/pagerduty_integration.mdI wanted to share this here in case it’s useful to others, and I’d love any feedback or ideas for improvements. Happy to share screenshots, demos, or implementation details if anyone’s interested.Thanks — and

Hi All! Just had LCR added to my account and set up a number. Upon testing, I’m a bit disappointed so far for the following reasons: The voicemail does not come through on the initial call to the person on call. It would be preferable for the user’s voice message to play directly when acknowedging an incident. The voicemail isn’t super obvious on the incident. It’s a little hyperlink at the bottom and opens in a separate window just to click the little play button. The smartphone app seems completely useless for this feature. It shows the same hyperlink, but will not work unless you are actively logged into PagerDuty via your phone’s web browser. Is this just how it is for LCR right now? Please tell me I’m missing something, because I’m extremely disappointed given the price that LCR costs.

Apart from alerts, all notifications I received from Pageduty is showing redirect urls as it is not like embedded in the anchor word. Simple words it is not HTML card, just plain text.Does anyone faced this?

Using the out of the box Service Now configuration for incident status types, I’d like to know if we can update Pager Duty to have the additional status types (e.g.):On Hold Cancelled

We have one of our Private External StatusPages no longer sending notification emails.  All other pages are sending the notifications without issue.  The email address that sends the notifications is the same for all pages and is not blocked by our domain server.I have reduced the number of subscribers from 259 down to 3, in increments, checking each time if emails were being sent.  No emails have been sent out.  The confirmation of subscription emails when you add a subscriber are going out for the page though. It was working ok up to 1st December.  Has anyone else had this issue?

We are using the connections configuration for the slack integration  so that incidents get a separate thread in a given channel for a given service.Using the pagerduty api and the slack integration,  I am trying to determine which slack thread a given incident is being tracked in.   I looked at notification channels, but when I query the API get no data back for an incident that should have a thread.   I also looked at dedicated channels, but we are not using dedicated channels in the configuration, so I figured that was not the right place either.If you have done this before or can point me in the right direction. your help would be appreciated

I have set up my phone and sms, verified them, and sent myself test messages. However, the Onboarding banner still wants me to do this. I have set it up, verified, sent tests, sent tests, and sent tests. But, it doesn’t help.Then, I deleted them, re-added them (phone and sms), verified them, tested them. The tests come through, but the onboarding wizard still says I need to “receive a test notification”. It is the only item left in the onboarding list. Help! How do I get the onboarding wizard to go away?