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A
arijitnahaNew Member
Ā Ask a product question
Pagerduty Incident Auto Resolve with Solarwinds Alert

Hi,I am testing Pagerduty with SolarWinds. Now, I have used Global orchestration via Email key to send all alerts to pagerduty. Now, when any device went down and came back up those events I can see in PagerdutyĀ  and for down it is creating the incident. But how to auto resolve that incident when Pagerduty receives the node up alert. I see pagerduty receives the node up alert but it is not auto resolving the incident. Kindly help.Ā Ā Thanks!Ā 

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lupimiguel
M
MegaDrive68kCommunity Manager
Ā Announcements
Rundeck / Runbook Automation 5.13 is here!

Version 5.13.0 is here! This release introduces two powerful new plugins: the ROI Summary Plugin to quantify the financial impact of your automation initiatives, and the Job Metrics Plugin to visualize execution patterns and performance trends across your Rundeck environment. This version also includes important security patches and bug fixes. Read the fullĀ release notesĀ for more information.Ā Watch ourĀ recent livestream recordingĀ to hear directly from our product managers about this release.Ā Make sure to register for our upcoming webinar "Unleashing Enterprise-Wide Automation with AnsibleĀ® + Rundeck."

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M
M
MegaDrive68kCommunity Manager
Ā Announcements
šŸ˜Ž Summer Edition: Rundeck by PagerDuty Virtual Meetups!

Join us to learn more about automation at one of the upcoming Rundeck by PagerDuty Meetups, informal 1-hour virtual events where folks who work and build with Rundeck by PagerDuty open-source software get together to share automation stories and use cases.Ā Upcoming sessions:Ā [North-America] šŸ—“ļø Wednesday, July 30th, 2025: 9 AM PDT | 12 PM EDT[Asia-Pacific] šŸ—“ļø Thursday, July 31, 2025: 2:30 PM AEST[EMEA] šŸ—“ļø Wednesday, August 6th, 2025: 1 PM GMTWhy attend?āž”ļø Connect with fellow Rundeck by PagerDuty enthusiasts and power users in an informal, collaborative setting.āž”ļø Learn practical automation tips, best practices, and get to know new features directly from the Rundeck by PagerDuty team.āž”ļø Get your questions answered by the Rundeck by PagerDuty team and the community while discovering creative ways toĀ use the OSS Runbook Automation platform.Pick your chapter and register today!Ā Ā 

220
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xamici
xamiciCommunity Manager
Ā Announcements
šŸŽ§ New Episode: Alert Fatigue With Boaz Barzel

Alert fatigue can happen to anyone working in environments with a lot of signals from different sources. In security, teams are dealing with potential threats reported by tools running across the organization. Dealing with all the alerts, whether they are positive, negative, false positives, false negatives, is a lot of mental stress and requires cognitive capacity that can be depleated. In this episode, we speak with Boaz Barzel, Field CTO at OX Security, about his research on the subject.Boaz Barzel is the Field CTO at OX Security, specializing in bridging the gap between security, technology, and business. By making tech makes sense, Boaz is aligning product innovation with the real-world needs of customers and is known for transforming complex security challenges into strategic business advantages. With extensive expertise in application security and product innovation, he ensures security solutions are not just reactive but proactively address emerging threats.Boaz is helping orga

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xamici
xamici
xamiciCommunity Manager
Ā Announcements
Watch On-Demand: Demo Roundups! Meet the PagerDuty AI Agents

Welcome to the future of operations, where people and agents manage critical work together, driving productivity and efficiency. Learn how PagerDutyā€™s AI agents can supercharge teams, by autonomously handling repetitive tasks and resolving well-known issues, while surfacing data and insights that augment human expertise for faster resolution and higher operational resilience.šŸŽ¤ Host:Ā Mandi Walls, Senior Developer Advocate at PagerDutyšŸŽ¤Ā  Guests: PagerDutyā€™sĀ Brita SeltzerĀ (Director, Product Management),Ā DĆ©bora CambĆ©Ā (Product Marketing Manager),Ā Jacky LeybmanĀ (Principal Product Manager),Ā Julia NasserĀ (Principal Product Manager),Ā Mya KingĀ (Senior Product Manager)Ā šŸ‘‰ WATCH ON-DEMAND:Ā Demo Roundups! Meet the PagerDuty AI AgentsCheck out some resources shared during the session:Ā Sign up for Early Access to see the AI agents in action Continue learning about our AI Agents See how AI at PagerDuty scales up operational resilienceĀ Ā COMMENT BELOWĀ ā¬‡ļøĀ What topics/demos you wanna see in the next Dem

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xamici
xamici
xamiciCommunity Manager
Ā Announcements
šŸ“¢ What's New: Platform Release Notes, June 2025 šŸ“˜

šŸš€ Check whatā€™s new inĀ PagerDutyĀ and come back to let us know!

80
xamici
S
sharmaji0007New Member
Ā Ask a product question
Slack Notifications for Grouped Alerts in PagerDuty

Hi everyone,Iā€™m using PagerDuty's Intelligent Alert Grouping / Unified Alert Grouping feature to reduce noise in alert notifications. Iā€™ve configured alerts to be sent to Slack.I understand that when the first alert in a group is triggered, it sends a Slack notification as expected.But I have a question:What happens when additional alerts are grouped into the same incident shortly after? Will Slack send another notification when a second alert is grouped under the same incident? if no thenĀ  How i will be notified on slack for other alerts from the same group?

321
lupimiguel
K
kabilanrajasekar_cNew Member
Ā Ask a product question
Fetch more than 10000 incidents from Pagerduty API for Python Automation

HI Everyone,Ā We are currently working on enhancing our incident management automation where we can fetch more than 10000 recordsĀ into our email reports via Python.Kindly suggest any option or any method for fetching more than 10000 recordsĀ ThanksĀ Kabilan

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Demitri Morgan
xamici
xamiciCommunity Manager
Ā Announcements
šŸŽ§ New Episode: Autonomy in Action: Agentic AI

AI used to wait for instructions. Now, it doesnā€™t always ask. In this opening episode, we explore the rise of agentic AI systems that donā€™t just respond to input, but take initiative, set goals, and act on their own. We break down what agentic really means, why itā€™s different from traditional automation, and what kinds of design and trust challenges this shift introduces. Along the way, we look at how this plays out in tools that summarize, schedule, and trigger real-world workflows ā€” and why autonomy sounds good in theory but gets messy fast. Whether youā€™re building LLM-powered copilots, evaluating autonomous workflows, or just trying to keep your incident response human-aware, this is the groundwork youā€™ll need for whatā€™s coming next.Sid Verma is a Developer Advocate at PagerDuty, where he helps developers optimize their workflows and implement scalable solutions. With a deep background in observability, DevOps, and enterprise open source technologies, Sid is passionate about empower

110
xamici
J
JagadishNew Member
Ā Ask a product question
Open Incidents beyond 30 days

Hello,Ā We are currently working on enhancing our incident management automation where we are trying to fetch all the open incidents available in the service however, I could see that the api is returning only the last 30 days of open incidents. We are using the apiĀ https://api.pagerduty.com/incidents.Ā Any suggestions how we can retrieve open incidents beyond 30 days.Ā Thanks in advance.Ā Regards,Jagadish

271
lupimiguel
I
ilias10New Member
Ā Ask a product question
Receive notification when alert is resolved/recovered

Hello folks,Is there a way to set up PagerDuty to send notifications when an alert gets resolved or auto-recovers?Ā Thanks for any tips or guidance!Regards,Ilias

342
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yashdeepNew Member
Ā Ask a product question
Pagerduty Escalation Policy not triggering in

I have an escalation policy -Now , I got an incident -Ā Why did it not escalate even after 10 mins ?Ā  if defined in escalation

141
lupimiguel
xamici
xamiciCommunity Manager
Ā PagerDuty University
New Product Tour: Better Together PagerDuty + ServiceNow

While ServiceNow excels at tracking tickets and maintaining compliance, PagerDutyā€™s event-driven, automation-first platform delivers real-time action, and AI-powered insights to resolve incidentsā€”fast.And throughout the whole process, PagerDuty imports all that crucial data back into ServiceNow.Ā Check out our newĀ Better Together Product Tour!Ā Ā 

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xamici
xamici
xamiciCommunity Manager
Ā Introductions
šŸ‘‹ Welcome to the PagerDuty hosted AWS User Group Lisbon!

As you get ready to learn howĀ PagerDuty is deploying AI agents at scale with AWS BedrockĀ and how to Trace Apache Kafka with OpenTelemetry, drop a comment inĀ the thread and let's get to know each other better!Tell us your name and what you do What are you looking forward to the most in todayā€™s agenda?Looking forward to meeting all of you!Ā āž”ļøĀ Event Details

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mwalls
mwallsCommunity Manager
Ā Ops.lol
Do you have an incident ritual?

Hi Folks!Iā€™m on call for Incident Command here at PagerDuty part of this week, and I was wondering if you have a ritual or process for what you do when those alarmsĀ goĀ off.Ā I confess, after having been on call for various types of production systems over the years, that my first stop after ackā€™ing an alert is to stop in the bathroom - if you need to or not, just like Mom used to tell you on road trips. Then I make sure I have a beverage. The call might be long and require a bit of talking, so I want to have something to drink.Ā Then Iā€™m ready to go after that incident for however long it takes. Fortunately our incidents at PagerDuty arenā€™t nearly as bad as some Iā€™ve been in for past jobs, where calls would run so long the battery would run out on my phone. But it pays to be prepared!What do you need to get you through an incident? Iā€™d love to hear what keeps you going.Ā Ā --mandiĀ 

110
mwalls
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kkpatrickNew Member
Ā Ask a product question
PagerDuty no longer trigger push notification, call, or text message

Hi team,I noticed that PagerDuty no longer send mobile appĀ push notification, phone call or text message when an alert is triggered. Is there any change during the last a few months on PagerDuty end?Ā Thanks

371
lupimiguel
A
alfonsoalcala_New Member
Ā Ask a product question
Pagerduty Alerts

Hello,Is there a possibility or has anyone tried to extract PD data of Alerts instead of Incidents for data collection?Ā I saw some incidents that was merged automatically due to intelligent merging and I wanna know if I can extract alerts triggered instead of incidents

141
lupimiguel
E
EtherealShroudXNew Member
Ā Get Involved
Best Practices: Integrating PagerDuty with IT Automation Tools like Ansible or Rundeck

Hi everyone,Iā€™m part of a IT team working to unify our incident response with infrastructure automation, and weā€™re exploring better ways to integrate tools like Ansible, Rundeck, or Attune with PagerDuty for real-time operations.Hereā€™s what weā€™re trying to achieve: Automatically trigger predefined scripts or runbooks (via Rundeck or Ansible Playbooks) when certain PagerDuty alerts are fired Create custom PagerDuty services for various infrastructure tiers (e.g., DB layer, web servers, networking) with tailored responses Ensure clean logging, rollback, and audit trails for all automated responses triggered by PagerDuty incidents Tie notifications to team roles or escalation policies based on specific server groups or alert types Has anyone here successfully set up something similar?Weā€™d love to hear: What integration method worked best for you (webhooks, APIs, plugins)? Any challenges around permissions or security controls when executing remote tasks post-incident? Advice on

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lupimiguel
lupimiguelCommunity Manager
Ā Announcements
šŸ’„ Outage Survival 101: For Every Developer on Call Today šŸ’„

Todayā€™s GCP outage is hitting hard. We see you. Weā€™ve been there.Ā If you're on-call, in the incident room, or just trying to keep your systems afloat, this one's for you.Ā Here are 6 tips to help you survive days like today.šŸ‘‡Ā 1. Breathe.Before you dive in, pause. Stay grounded. Clarity matters more than speed when everythingā€™s on fire.Ā 2. Triage, Donā€™t Troubleshoot Everything.Find the impact surface first. Whatā€™s customer-facing? Whatā€™s internal? Prioritize based on real business impact.Ā 3. Use the Buddy System.Nobody should suffer alone. Assign a comms lead, a responder, and a runner. Rotate. Burnout is real.Ā 4. Use Runbooks & Checklists.Nowā€™s not the time to rely on memory. If youā€™ve got docs, use them. If not, write down what you learn, future you will thank you.Ā 5. Communicate Early and Often.Donā€™t go dark. Internal teams and customers want updates, even if itā€™s ā€œWeā€™re still investigating.ā€ Silence creates chaos.Ā 6. Debrief After, Kindly.Postmortems arenā€™t blame sessions. Theyā€™

310
lupimiguel
L
LP25New Member
Ā Ask a product question
Pager Duty Escalation Policy Adjustment

Hello, everyone! How to stop PagerDuty from paging onshore L2 (via phone) team after offshore L1 acknowleges the page (via email)? Thank you!

574
lupimiguel
xamici
xamiciCommunity Manager
Ā Announcements
šŸŽ§ New Episode: All Your Tools in One Toy Basket: Backstageā€™s Past, Present, and Future With Avantika Iyer

After a small chat at PagerDuty on Tour London, Avantika Iyer joins us to chat about IDPs, give us a story lesson on Backstage, and give us a glimpse into its future.Avantika IyerĀ is a Engineering Manager at Spotify and leads the delivery of Backstageā€™s open source and commercial products.Ā Listen Now:Ā Ā šŸŽ§ Listen onĀ Page it to the LimitĀ or in your favorite podcast app:Ā SpotifyĀ |Ā AppleĀ |Ā PandoraĀ |Ā Pocket CastsĀ šŸŽ§Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Community Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it.Ā 

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xamici
J
John ChenNew Member
Ā Ask a product question
Dashboard by Business Services

Weā€™d like to see the metrics on the Dashboard (under the Over Time section) filtered by Business Services.Some of our business services have more than fifty technical services so it is impossible for the management teams to use it.On the Dashboard it should also provide a link to theĀ Insights/(Business Impact), just like all the other sections do.

171
lupimiguel

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