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danieljcafonsoCommunity Manager

📝 New Blog Post: PagerDuty + Arize: Building End-to-End Observability for AI Agents in Production

PagerDuty + Arize: Building End-to-End Observability for AI Agents in ProductionPagerDuty teamed up with Arize to bring end-to-end observability to AI agents in production. From automated testing to real-time alerting, we’re building new ways to manage incidents in the age of AI.Read the full story to see how we’re doing it and what you can learn from our journey ⬇️ https://www.pagerduty.com/eng/pagerduty-arize-building-end-to-end-observability-for-ai-agents-in-production

mwallsCommunity Manager

How-tos & Best Practices

Resources for the talk "Tackling Alert Fatigue with SLOs, Automation, and Machine Learning"

Page it to the Limit: Alert Fatigue with Boaz Barzel https://www.pageittothelimit.com/alert-fatigue-with-boaz-barzel/ Understanding Alert Fatigue and How to Prevent It https://www.pagerduty.com/resources/learn/alert-fatigue/ What’s the Difference Between SLAs, SLOs, and SLIs? https://www.pagerduty.com/resources/learn/what-is-slo-sla-sli/ What is AIOps? https://www.pagerduty.com/resources/learn/what-is-aiops/ Automated Remediation https://autoremediation.pagerduty.com/ Google SRE Workbook https://sre.google/workbook/implementing-slos/ Nobl9 https://www.nobl9.com/

ABillingsleyNew Member

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PagerDuty+ServiceNow+Solarwinds - No incident sent to PagerDuty

Issue Summary:We're experiencing a problem where ServiceNow incidents triggered by Solarwinds alerts are not creating corresponding incidents in PagerDuty, even though they meet the priority criteria (P1–P3).Context: Solarwinds is our alerting tool, integrated with ServiceNow (Yokohama, PD Spoke 1.4.0, PD 8.2.0). ServiceNow is configured to forward P1–P3 incidents to PagerDuty. We're using assignment group services only in PagerDuty (no business/technical services). This issue began after integrating Solarwinds through ServiceNow Event Management. What we've observed: Some PagerDuty webhooks become disabled intermittently, though health checks often return normal. The issue is inconsistent—not all Solarwinds-triggered SNOW incidents fail to generate PD incidents. We suspect a possible problem with the PD Spoke workflow or webhook handling, but haven't confirmed. If anyone has run into a similar issue or has suggestions on what to check next, I’d greatly appreciate your insigh

soumyajyotiiiNew Member

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Need Help Displaying Custom Details from Grafana Alerts in Slack

Hi PagerDuty team! 👋I'm trying to get custom details from Grafana alerts to display in our Slack notifications, but only seeing basic information.Current Setup:✅ Grafana → PagerDuty integration working (using Events API V2) ✅ PagerDuty → Slack integration connected (service: my-service-prod → channel: #team-alerts) ✅ Alerts are flowing through successfullyThe Issue: Our Grafana alerts send rich custom details to PagerDuty (verified in PagerDuty incident view):severity: "critical" namespace: "production" pod: "api-service-7d9c5-xyz" cluster: "us-west-2-prod" component: "api-service" description: "Pod is in CrashLoopBackOff state..." runbook_url: "https://wiki.internal/runbooks/..."However, in Slack we only see:🔴 Pod CrashLoopBackOff AlertService: my-service-prodUrgency: Low[Acknowledge] [Resolve]What We Need: Display the custom_details fields in Slack notifications so our on-call engineers can see critical context without clicking through to PagerDuty.What I've Tried:Configured PagerD

tjhNew Member

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Feedback: Why is Pagerduty so hard to use?

I’m a peon. I am a sad end-user who has to go oncall every now and then.My god this thing is terrible to use!!I want to quickly put in a override because I’ll be doing some work and I’ll create alarms. So I need to take over that time.Here’s what I’m presented with when I login. I can go into each of those menus above, none of them are clear or related to the fact I’m oncall and want to do a thing relating to it.Finally after fiddling around I get to schedules. No, that’s useless. Can’t do an override in there (or can I...)Oh! Go to schedules and there’s a big blue “Create Override” button. Great! I click that, fill in all the details and get a message: Get REALLY annoyed by this stage. Fluff around, FINALLY realise I have to back to Schedules above, find the person who’ll be doing the shift I need to override, click on their name and then add it in there.I mean I got there in the end but why did I have to fight with this tool for 10 minutes to figure this out? Shouldn’t this be t

jlarrimoreNew Member

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GET incidents based on update_at timestamp

Hey all, I’m utilizing the /incidents API to fetch all incidents for an internal report. From what I can tell the since/until date parameter is filtering based on the created_at date. Does anyone know if there is a way to filter based on the updated_at field? I’d like to incrementally load a warehouse with the incidents from this API, but you can’t really do that if you can only filter by the created_at date.

Mohan MallapuNew Member

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How to Sync PagerDuty Incident Notes to ServiceNow Additional Comments Instead of Work Notes

Hi everyone,We’ve installed the PagerDuty Platform for Real-Time Operations in our ServiceNow sandbox (v8+), and the integration is working smoothly — incident notes from PagerDuty are currently updating in the Work Notes section of the linked ServiceNow incident.However, our new requirement is to have these notes update the Additional Comments field instead, so that they're visible to requesters and not just internal users.We've reviewed that the annotate webhook event triggers the sync, and it appears to append notes with a suffix like (PagerDuty: USERNAME on TIMESTAMP) into work notes.Can anyone guide us on: Where we can modify this field mapping — script include, transform map, or scripted REST API? Best practices for safely updating comments instead of work_notes without breaking audit trail or notifications? Any potential caveats or known issues when making this switch? Appreciate any guidance or examples you can share!Thanks, Mohan

xamiciCommunity Manager

🤖 All Agents in Early Access - Apply Now!

All new PagerDuty’s AI Agents are in Early Access: Shift Agent, SRE Agent, Insights Agent and Scribe Agent!Are you ready to bring AI-powered incident response to where your teams work? If you're selected for our Early Access program, you can get your hands on some of our latest and forthcoming innovations—and your feedback will help us deliver a better, more valuable product experience to all our users.Apply now for the chance to access and help us build the PagerDuty you want to use.Watch a sneak peek of our Product Managers showcasing how these AI agents can transform your incident management workflow by:🌟 Eliminating manual steps🌟 Providing data-driven recommendations based on past incidents🌟 Delivering proactive metrics🌟 Streamlining documentation processes Catch the full webinar on-demandShift Agent: Ask the agent about your on-call schedules and upcoming shifts, automatically detect conflicts with your PTO, and find available team members to cover for you Scribe Agent: Autom

xamiciCommunity Manager

📢 What's New: Platform Release Notes, July 2025 📗

🚀 Check what’s new in PagerDuty and come back to let us know!

MadMaxNew Member

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Webhook to PagerDuty from SQL Server

Goal: Replacement of SMTP messaging (DBMAIL) with webhooksIs it possible to send an alert from SQL Server to PagerDuty without using CLR?

ABillingsleyNew Member

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PagerDuty+ServiceNow+Solarwinds - No incident sent to PagerDuty

Issue Summary:We're experiencing a problem where ServiceNow incidents triggered by Solarwinds alerts are not creating corresponding incidents in PagerDuty, even though they meet the priority criteria (P1–P3).Context: Solarwinds is our alerting tool, integrated with ServiceNow (Yokohama, PD Spoke 1.4.0, PD 8.2.0). ServiceNow is configured to forward P1–P3 incidents to PagerDuty. We're using assignment group services only in PagerDuty (no business/technical services). This issue began after integrating Solarwinds through ServiceNow Event Management. What we've observed: Some PagerDuty webhooks become disabled intermittently, though health checks often return normal. The issue is inconsistent—not all Solarwinds-triggered SNOW incidents fail to generate PD incidents. We suspect a possible problem with the PD Spoke workflow or webhook handling, but haven't confirmed. If anyone has run into a similar issue or has suggestions on what to check next, I’d greatly appreciate your insigh

soumyajyotiiiNew Member

Ask a product question

Need Help Displaying Custom Details from Grafana Alerts in Slack

Hi PagerDuty team! 👋I'm trying to get custom details from Grafana alerts to display in our Slack notifications, but only seeing basic information.Current Setup:✅ Grafana → PagerDuty integration working (using Events API V2) ✅ PagerDuty → Slack integration connected (service: my-service-prod → channel: #team-alerts) ✅ Alerts are flowing through successfullyThe Issue: Our Grafana alerts send rich custom details to PagerDuty (verified in PagerDuty incident view):severity: "critical" namespace: "production" pod: "api-service-7d9c5-xyz" cluster: "us-west-2-prod" component: "api-service" description: "Pod is in CrashLoopBackOff state..." runbook_url: "https://wiki.internal/runbooks/..."However, in Slack we only see:🔴 Pod CrashLoopBackOff AlertService: my-service-prodUrgency: Low[Acknowledge] [Resolve]What We Need: Display the custom_details fields in Slack notifications so our on-call engineers can see critical context without clicking through to PagerDuty.What I've Tried:Configured PagerD

Mohan MallapuNew Member

Ask a product question

How to Sync PagerDuty Incident Notes to ServiceNow Additional Comments Instead of Work Notes

Hi everyone,We’ve installed the PagerDuty Platform for Real-Time Operations in our ServiceNow sandbox (v8+), and the integration is working smoothly — incident notes from PagerDuty are currently updating in the Work Notes section of the linked ServiceNow incident.However, our new requirement is to have these notes update the Additional Comments field instead, so that they're visible to requesters and not just internal users.We've reviewed that the annotate webhook event triggers the sync, and it appears to append notes with a suffix like (PagerDuty: USERNAME on TIMESTAMP) into work notes.Can anyone guide us on: Where we can modify this field mapping — script include, transform map, or scripted REST API? Best practices for safely updating comments instead of work_notes without breaking audit trail or notifications? Any potential caveats or known issues when making this switch? Appreciate any guidance or examples you can share!Thanks, Mohan

Demitri MorganDutonian

New python-pagerduty release: 2.0.0

Our open-source API client for Python has now been refactored from a monolithic one-file module into a multi-file module. This change is being made to fulfill a need for long-term maintainability and improved readability. This new release does not add new features, but aims to make contribution of new features far easier going forward, most notably enabling us to add a py.typed file to enable using typehints in projects (issue #26). More about this release:https://github.com/PagerDuty/python-pagerduty/releases/tag/v2.0.0https://pagerduty.github.io/python-pagerduty/changelog.html

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