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pstermerNew Member

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I am interested in a report or list of all of my incident resolution notes

I am interested in a report or list of all of my incident resolution notes, this will be used to train a new hire on the types of afterhours calls I get and how I resolved them so she can start taking call. Is there anything available with the actual resolution notes on a list that I can pull (not ONE at a time, but like a report spreadsheet). Any ideas or suggestions welcome.

Dayakar DeviNew Member

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Image Preview in an Alert

Hello, I am testing a project of mine and I am suing events api v2 to send alerts and wondering if its possible to added images with preview to the alert through the api, Is this possible? if so, can I get some documentation on how to do it?

abhaybhagatNew Member

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Can I send an email with teams conference link in incident workflows

Can I send an email with teams conference link in incident workflows

KlomlkNew Member

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Upgrade from JiraServer V3 to Jira Server V4

Hi everyone,I have a quick question that I couldn’t find in the community.In our company we used the Jira Server V3 extension, and now are planning to switch to the Jira Server V4 extension.Will we lose our current Jira configuration during the process ? How do we clean the old Jira version on Pager and Jira ? Currently we installed the two versions but only the old interface is accessible.

mrajaNew Member

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Event orchestration rule - slack notification

Hi,We got a scenario where a PagerDuty incident shouldn’t be triggered but a slack notification for the event should be sent. In the service orchestration rule we have a option to pause notifications , suppress alert but nothing matches our scenario. Any thoughts or help on this will be much appreciated.Thanks.,

MadMaxNew Member

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Webhook to PagerDuty from SQL Server

Goal: Replacement of SMTP messaging (DBMAIL) with webhooksIs it possible to send an alert from SQL Server to PagerDuty without using CLR?

bschiffNew Member

Ask a product question

Enforce Custom Field on Resolution

Is there a way to enforce that a custom field is populated when resolving an incident? Our current use case is to create a custom field for Categorization of the resolution. However we don’t see anyway of enforcing that it gets updated. Without enforcement then we are just running audit reports and chasing people down. Not the best use of time. If there was a way to enforce that the field gets updated, that would remove this concern.

foragerrNew Member

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Week on, Week off schedule

I would like to create a rotation schedule that is only active on alternate weeks.Week 1 : Person 1Week 2 : InactiveWeek 3 : Person 2Week 4 : InactiveI can easily create gaps inside of a week using restrictions, so this would be easy to do:1st Half of Week 1 : Person 12nd Half of Week 1: Inactive1st Half of Week 2: Person 22nd Half of Week 2: InactiveBut I cant figure out Week On, Week Off. Is there a way other than restrictions I’m missing?(I realize I could add a dummy account to fill in for the inactive weeks, I would prefer not to do that)

fakemailred888New Member

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Do I have any control at all over how email notifications sent by the events API display details?

I’m not talking about the email integration, I’m using the Events API with a global orchestration and I’m not using AI Ops.The email notifications sent are a problem. In the app the “details” json is nicely displayed, but in emails the entire details field is crammed together in one text string.Can I fix this? PD is sending html emails, why can’t it format the details field nice like in the app?I have users that want to use email as their notification channel without using the app. The details section in the emails is practically unreadable.I can’t find any settings or docs about making the details section in emails look better.

3dmundbartonNew Member

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Implementing complete PD configuration via Terraform

In the configuration as code space, I’m building infra structure as code and configuration that will manage and control our config in PD (as much as possible). The main driver is to manage the configuration of this critical piece of operations more securely and without the human-in-the-loop ClickOps via the PD portal.I’m running into trouble using the PagerDuty Terraform provider when you use it to create multiple PD resources (users, services, schedules,etc) in bulk (i.e. using for-each in the terraform resource)We get failures back from the PD provider along the lines of:│ Error: Provider produced inconsistent result after apply││ When applying changes to│ pagerduty_user.service_users["<redacted>@<email>"], provider│ "provider[\"registry.terraform.io/pagerduty/pagerduty\"]" produced an│ unexpected new value: Root object was present, but now absent.││ This is a bug in the provider, which should be reported in the provider's│ own issue tracker.Question is - has anyone exp

pstermerNew Member

Ask a product question

I am interested in a report or list of all of my incident resolution notes

I am interested in a report or list of all of my incident resolution notes, this will be used to train a new hire on the types of afterhours calls I get and how I resolved them so she can start taking call. Is there anything available with the actual resolution notes on a list that I can pull (not ONE at a time, but like a report spreadsheet). Any ideas or suggestions welcome.

Dayakar DeviNew Member

Ask a product question

Image Preview in an Alert

Hello, I am testing a project of mine and I am suing events api v2 to send alerts and wondering if its possible to added images with preview to the alert through the api, Is this possible? if so, can I get some documentation on how to do it?

abhaybhagatNew Member

Ask a product question

Can I send an email with teams conference link in incident workflows

Can I send an email with teams conference link in incident workflows

KlomlkNew Member

Ask a product question

Upgrade from JiraServer V3 to Jira Server V4

Hi everyone,I have a quick question that I couldn’t find in the community.In our company we used the Jira Server V3 extension, and now are planning to switch to the Jira Server V4 extension.Will we lose our current Jira configuration during the process ? How do we clean the old Jira version on Pager and Jira ? Currently we installed the two versions but only the old interface is accessible.

mrajaNew Member

Ask a product question

Event orchestration rule - slack notification

Hi,We got a scenario where a PagerDuty incident shouldn’t be triggered but a slack notification for the event should be sent. In the service orchestration rule we have a option to pause notifications , suppress alert but nothing matches our scenario. Any thoughts or help on this will be much appreciated.Thanks.,

MadMaxNew Member

Ask a product question

Webhook to PagerDuty from SQL Server

Goal: Replacement of SMTP messaging (DBMAIL) with webhooksIs it possible to send an alert from SQL Server to PagerDuty without using CLR?

bschiffNew Member

Ask a product question

Enforce Custom Field on Resolution

Is there a way to enforce that a custom field is populated when resolving an incident? Our current use case is to create a custom field for Categorization of the resolution. However we don’t see anyway of enforcing that it gets updated. Without enforcement then we are just running audit reports and chasing people down. Not the best use of time. If there was a way to enforce that the field gets updated, that would remove this concern.

foragerrNew Member

Ask a product question

Week on, Week off schedule

I would like to create a rotation schedule that is only active on alternate weeks.Week 1 : Person 1Week 2 : InactiveWeek 3 : Person 2Week 4 : InactiveI can easily create gaps inside of a week using restrictions, so this would be easy to do:1st Half of Week 1 : Person 12nd Half of Week 1: Inactive1st Half of Week 2: Person 22nd Half of Week 2: InactiveBut I cant figure out Week On, Week Off. Is there a way other than restrictions I’m missing?(I realize I could add a dummy account to fill in for the inactive weeks, I would prefer not to do that)

fakemailred888New Member

Ask a product question

Do I have any control at all over how email notifications sent by the events API display details?

I’m not talking about the email integration, I’m using the Events API with a global orchestration and I’m not using AI Ops.The email notifications sent are a problem. In the app the “details” json is nicely displayed, but in emails the entire details field is crammed together in one text string.Can I fix this? PD is sending html emails, why can’t it format the details field nice like in the app?I have users that want to use email as their notification channel without using the app. The details section in the emails is practically unreadable.I can’t find any settings or docs about making the details section in emails look better.

3dmundbartonNew Member

Ask a product question

Implementing complete PD configuration via Terraform

In the configuration as code space, I’m building infra structure as code and configuration that will manage and control our config in PD (as much as possible). The main driver is to manage the configuration of this critical piece of operations more securely and without the human-in-the-loop ClickOps via the PD portal.I’m running into trouble using the PagerDuty Terraform provider when you use it to create multiple PD resources (users, services, schedules,etc) in bulk (i.e. using for-each in the terraform resource)We get failures back from the PD provider along the lines of:│ Error: Provider produced inconsistent result after apply││ When applying changes to│ pagerduty_user.service_users["<redacted>@<email>"], provider│ "provider[\"registry.terraform.io/pagerduty/pagerduty\"]" produced an│ unexpected new value: Root object was present, but now absent.││ This is a bug in the provider, which should be reported in the provider's│ own issue tracker.Question is - has anyone exp

PagerDuty Operations Cloud

Ask product questions, access official documentation, give feedback and suggest new features

Ask a product question

Ask a product question

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Introduce yourself to the community, keep up with all things community and PagerDuty, share tech-related jokes and celebrate outstanding community members

Introductions

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82 topics

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Community Spotlight

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8 topics

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Onboarding materials and best practices for new PagerDuty users, admins and managers

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