PagerDuty x Backstage Meetup: Developer Experience, Automated

🗓️ When: Thursday, September 25th - 18:00 - 20:30 GMT

📍 Where: London, UK

🎯 Focus: Automation, IDP, Incident Response

👥 Who: Developers, DevOps Engineers, Platform Engineers

Join PagerDuty and Backstage by Spotify for an evening of knowledge sharing, exploring how modern engineering teams can achieve peak performance through seamless integration of developer productivity and incident response.

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Configurable iOS High-urgency/Critical Alerts volume

Hi! I was just added to my organization’s PagerDuty rotation, and after setting up the iOS app on my phone and testing out the notifications, I discovered that I cannot adjust the volume of the high-urgency notifications, which are sent as native Critical Alerts. A quick Google for “ios critical alerts volume” shows that controlling the volume of these alerts is not possible as an iPhone user, but it is possible as an app developer; this blog post shows something called “PushOver” allowing users to configure Critical Alert volume on a scale of “loud” to “deafening”. “Deafening” is how I would describe the current volume level of the high-urgency notifications, and this is just not acceptable in my situation: I’m not the only person in my building, and I can hear these notifications outside on the street, two-stories down 😅. I understand their importance, but the whole apartment building doesn’t, and I’m sure to run into problems with the neighbors if I turn these on. Can you pl

soumyajyotiiiNew Member

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Need Help Displaying Custom Details from Grafana Alerts in Slack

Hi PagerDuty team! 👋I'm trying to get custom details from Grafana alerts to display in our Slack notifications, but only seeing basic information.Current Setup:✅ Grafana → PagerDuty integration working (using Events API V2) ✅ PagerDuty → Slack integration connected (service: my-service-prod → channel: #team-alerts) ✅ Alerts are flowing through successfullyThe Issue: Our Grafana alerts send rich custom details to PagerDuty (verified in PagerDuty incident view):severity: "critical" namespace: "production" pod: "api-service-7d9c5-xyz" cluster: "us-west-2-prod" component: "api-service" description: "Pod is in CrashLoopBackOff state..." runbook_url: "https://wiki.internal/runbooks/..."However, in Slack we only see:🔴 Pod CrashLoopBackOff AlertService: my-service-prodUrgency: Low[Acknowledge] [Resolve]What We Need: Display the custom_details fields in Slack notifications so our on-call engineers can see critical context without clicking through to PagerDuty.What I've Tried:Configured PagerD

Mohan MallapuNew Member

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Skip Worknote Updates for Specific Service on incident.annotated Webhook

Hi team,I'm integrating PagerDuty with ServiceNow using the V3 webhook for incident events. While handling the incident.annotated event, I noticed that the webhook payload does not include key fields like status, service_id, or escalation_policy.id.My current requirement is to prevent worknote updates in ServiceNow when a PagerDuty incident note is added — but only for one specific service.Could you please advise: Is there a way to enrich the incident.annotated payload to include service_id or escalation_policy.id? Alternatively, is there a recommended approach to identify the service from the webhook and conditionally skip worknote updates in ServiceNow? Any guidance or best practices would be greatly appreciated.

JsnowDutonian

PagerDuty University

Unlock the Power of PagerDuty Analytics with Our New Guided Tours!

We’re excited to introduce a brand-new series of interactive product tours designed to help you get the most out of PagerDuty Analytics. Whether you’re looking to turn incident data into actionable insights or streamline your team’s operations, these tours make it easy to explore dashboards and reports that matter most. What you’ll discover:How to use advanced filtering and custom fields to zero in on the data you need Tips for running effective operational reviews and leveraging event analytics Ways to track and improve operational maturity with insightful reports Best practices for on-call readiness and user onboarding How to get personalized service recommendations to drive continuous improvement These tours are your shortcut to mastering PagerDuty Analytics—empowering you to make smarter decisions, boost performance, and deliver even better outcomes for your team and customers. Ready to get started?Check out the new tours today and see how PagerDuty Analytics can help you interpret

xamiciCommunity Manager

August 28 Kafka Outages – What Happened and How We’re Improving

August 28 Kafka Outages – What Happened and How We’re Improving

Hey PagerDuty community! 👋We experienced service disruptions on August 28 that affected some customers in our US Service Regions, and we owe you complete transparency about what happened.The overview: A Kafka system failure at 3:53 UTC triggered cascading issues that disrupted event processing for several hours. While no data was lost, some customers experienced 502 errors, delayed notifications, and degraded platform functions.Here's a sneak peek of what you'll find in our full incident report:Detailed technical breakdown of the Kafka failure and cascading effects Complete timeline from initial incident through full resolution How a second, smaller incident actually helped us identify the root cause Why our external communication was delayed (and how we're fixing that) Specific improvements we're implementing to prevent recurrence Lessons learned from our response and recovery processWe know reliable alerting is mission-critical for your operations, and we're committed to earning bac

xamiciCommunity Manager

🎧 New Episode: Monitoring to Observability With Satbir Singh

🎧 New Episode: Monitoring to Observability With Satbir Singh

The transition from traditional monitoring technologies to modern observability tools can leave teams confused. Satbir Singh joins us to talk about the new goals of observability tooling and how it will help teams conquer challenges in complex systems.LISTEN HERE ⬇️ 🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pocket Casts 🎧 Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Developer Relations Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it.

alexcsmNew Member

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Incident Workflow - Custom Webhook POST Signing

I was looking into adding custom workflow or custom incident actions to our service. - https://support.pagerduty.com/main/docs/incident-workflows- https://support.pagerduty.com/main/docs/custom-incident-actionsWhat’s the best way to authenticate the URL request? Looks like Pagerduty V3 webhooks are automatically sent with a signature (e.g. X-PagerDuty-Signature). Then in our lambda, I’m able to use this handy webhookv3 client library to verify the signature. - https://developer.pagerduty.com/docs/webhooks-overview- https://github.com/PagerDuty/go-pagerduty/blob/main/webhookv3/webhookv3.goHowever, it doesn’t appear this header is attached to either the custom workflow nor incident action POST

MylesNew Member

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PagerDuty on iOS cannot use other built-in ringtones from the app.

Hi,My iOS (18.6.2) iPhone 14 Pro is unable to use other built-in ringtones from the PagerDuty app (e.g., "PagerDuty Alert") when receiving High-Urgency push notifications. It always plays the default "ding ding ding"-type sound, even though I have already enabled Critical Alerts for High-Urgency notifications.

xamiciCommunity Manager

📢 What's New: Platform Release Notes, August 2025 📕

🚀 Check what’s new in PagerDuty and come back to let us know!

illia.kaliuzhnyiNew Member

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PagerDuty Scheduling: Fair Rotation of Weekdays Without Manual Lists

Dear PagerDuty Community,We’ve been struggling to configure our PagerDuty schedule for a team of exactly 10 developers, with two on-call shifts per workday (10 shift slots per week). This challenge was raised in the forum several years ago for 7 slots and 7 engineers, but it seems it hasn’t received enough attention from the PagerDuty team.Here’s a simplified example to illustrate the problem:Suppose, we have a team of 5 engineers - A, B, C, D, and E - and one on-call slot per workday. If we simply configure a schedule with these five engineers filling the five weekday slots, each engineer ends up with a fixed day every week (e.g., A always on Mondays, B always on Tuesdays, etc.). This is not desirable — we want the days to rotate so that A is on Monday in week one, Tuesday in week two, Wednesday in week three, and so on.The only workable solution we’ve found so far is to manually create a long, repetitive list of people, such as:ABCDE_BCDEA_CDEAB_DEABC_EABCDThis does achieve fair dist

Mohan MallapuNew Member

Ask a product question

Skip Worknote Updates for Specific Service on incident.annotated Webhook

Hi team,I'm integrating PagerDuty with ServiceNow using the V3 webhook for incident events. While handling the incident.annotated event, I noticed that the webhook payload does not include key fields like status, service_id, or escalation_policy.id.My current requirement is to prevent worknote updates in ServiceNow when a PagerDuty incident note is added — but only for one specific service.Could you please advise: Is there a way to enrich the incident.annotated payload to include service_id or escalation_policy.id? Alternatively, is there a recommended approach to identify the service from the webhook and conditionally skip worknote updates in ServiceNow? Any guidance or best practices would be greatly appreciated.

Demitri MorganDutonian

New python-pagerduty release: 2.0.0

Our open-source API client for Python has now been refactored from a monolithic one-file module into a multi-file module. This change is being made to fulfill a need for long-term maintainability and improved readability. This new release does not add new features, but aims to make contribution of new features far easier going forward, most notably enabling us to add a py.typed file to enable using typehints in projects (issue #26). More about this release:https://github.com/PagerDuty/python-pagerduty/releases/tag/v2.0.0https://pagerduty.github.io/python-pagerduty/changelog.html

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