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iOS 18 Custom Notification Sound

Hey everyone, I was just wondering if there's a way to set a customized notification sound for an alert with iOS 18 in the Pagerduty app itself. The only options available are either the built-in notification sounds that Pagerduty offers, or choosing the “iOS Tones” folder - but this folder does not show the custom notification/ringtone sounds that I’ve setup in iOS itself. There is also no way to change the app’s notification sounds from the iOS Settings app, I can only toggle sounds on or off as a blanket option. Just wondering if this is possible or maybe on the roadmap for the future, as it seems like older versions of the app supported this (as does the Android app). In the first two screenshots, this is all we have to choose from - the stock Pagerduty sounds or the iOS tones folder. In my third screenshot, iOS Settings app doesn't offer any options except sounds on or off. In my last screenshot, I already have custom sounds working in iOS Settings, but they still aren't avai

Gustavo L. GarcíaDutonian

PagerDuty University

AIOps Product Tour: From Reactive to Preventative Ops

Step into a smarter way of working with PagerDuty's AI-powered platform.Experience how intelligent automation and predictive insights help teams evolve beyond incident response to deliver consistently superior customer experiences. https://pagerduty.navattic.com/aiops

xamiciCommunity Manager

🎧 New Episode: Scaling Runbook Automation Across Enterprise

Right before hoping on stage at PagerDuty on Tour London, Andy Slater joins us to chat about automation and how at Specsavers they scaled from 0 to over 1000 automated runbooks.Andy Slater: A Certified Scrum Alliance Product Owner & Scrum Master. His role is to bridge the gap between developers, different technical teams and the business to ensure they’re continuing to drive value from their Observability and AIOps tools. Across the course of a working week he tend to wear a number of different hats rotating through the role of IT Service Delivery Manager, Product Owner, Business Analyst and Consultant. He facilitates and leads learning sessions and drives community programmes as well as working closely with their 3rd party onshore and offshore teams and solution providers to define best practice, governance and working standards.As an IT grad and self confessed, a bit of a tech’ geek, Andy tries and keep his finger on the pulse and regularly attend industry and tech community even

PagerDuty Community TeamCommunity Manager

🔄 The Great Incident Management Migration: Life After Opsgenie

Hey community! Let's have a conversation about Atlassian's recent Opsgenie EOL announcement.🔍 Must Read: "From Opsgenie to PagerDuty: Four Upgrades Worth The Switch"Atlassian’s recent end-of-life announcement formalized what Opsgenie users have experienced for years: a platform with stagnant innovation. Now officially on maintenance mode – no new features, no innovation, no future – Opsgenie customers have an important choice to make: settle for basic ‘good enough’ capabilities baked into Atlassian’s JSM, or upgrade to a purpose-built platform that takes incident management seriously. The right choice can transform the way your teams work, helping them be more productive and efficient. Moving to PagerDuty means several advantages worth getting excited about. We’re no longer just an incident response service, but a platform that will accelerate your end-to-end incident lifecycle management. Let’s explore what you can look forward to if you pick PagerDuty to handle your critical operati

Gustavo L. GarcíaDutonian

PagerDuty University

New Product Tour: Stakeholder Communications

Experience how PagerDuty transforms incident communication through unified stakeholder management. From setting up Business Services to creating targeted Status Pages, learn to keep both internal teams and external customers informed with real-time, secure updates. Discover the art of delivering tailored communications to different audiences while maintaining a single source of truth for all incident updates.Click here!

danieljcafonsoCommunity Manager

CI/CD with DevOps Lisbon x Cloud Native Lisbon Introductions 🤩

Hey everyone, drop your intro in this conversation ⬇️Tell us:Who are you? What do you do? What are you looking the most forward to in this meetup?Looking forward to meeting all of you!

sgonzagNew Member

CTO from CloudZone learning from PagerDuty’s experience with Agentic AI for reducing MTTR

adarsh-rangeNew Member

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Classic User oAuth not working with "write" scope

Hi there! We have an integration with pagerduty that uses Classic User oAuth. We currently pass the “read” scope. When I try to pass the “write” scope it doesn’t take it. I can create an app with Classic User oAuth manually in the UI but somehow not through the workflow. We use the github.com/PagerDuty/go-pagerduty library for this.It currently calls the following URL: https://app.pagerduty.com/oauth/authorize?client_id=XYZ&response_type=code&redirect_uri=https://abc.com/callback&state=ABC&access_type=offline&prompt=consent&scope=read If I change it to the following URL it just shows User ID. I would expect it to show write scope in there.https://app.pagerduty.com/oauth/authorize?client_id=XYZ&response_type=code&redirect_uri=https://abc.com/callback&state=ABC&access_type=offline&prompt=consent&scope=writeI also tried using https://identity.pagerduty.com/oauth/authorize URL but no luck.

Demitri MorganDutonian

New python-pagerduty release: 2.0.0

Our open-source API client for Python has now been refactored from a monolithic one-file module into a multi-file module. This change is being made to fulfill a need for long-term maintainability and improved readability. This new release does not add new features, but aims to make contribution of new features far easier going forward, most notably enabling us to add a py.typed file to enable using typehints in projects (issue #26). More about this release:https://github.com/PagerDuty/python-pagerduty/releases/tag/v2.0.0https://pagerduty.github.io/python-pagerduty/changelog.html

Christian VanderZielNew Member

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Pagerduty integration for ServiceNow - "PagerDuty REST failed to trigger an incident: Service not found"

I'm encountering an issue with the PagerDuty integration in ServiceNow and could use some help understanding the error and its causes.Context: In some cases, when a ServiceNow incident is created and we expect a linked PagerDuty ticket to be opened, the PagerDuty integration gives an error that appears in the work activity of the ServiceNow incident: "PagerDuty REST failed to trigger an incident: Service not found".In ServiceNow, teams (Assignment Groups) have associated Business Services where the team is listed as the Technical Support Group. These associated Business Services do not appear to be linked directly to PagerDuty and do not have corresponding PagerDuty services.It may be a coincidence, but it appears that the error occurs when a ServiceNow incident is created with a Business Service for which the Assignment Group is not the Technical Support Group in ServiceNow.Question: Can anyone explain what might be causing this error and how the flow and connections between ServiceNo

Ask a product question

iOS 18 Custom Notification Sound

Hey everyone, I was just wondering if there's a way to set a customized notification sound for an alert with iOS 18 in the Pagerduty app itself. The only options available are either the built-in notification sounds that Pagerduty offers, or choosing the “iOS Tones” folder - but this folder does not show the custom notification/ringtone sounds that I’ve setup in iOS itself. There is also no way to change the app’s notification sounds from the iOS Settings app, I can only toggle sounds on or off as a blanket option. Just wondering if this is possible or maybe on the roadmap for the future, as it seems like older versions of the app supported this (as does the Android app). In the first two screenshots, this is all we have to choose from - the stock Pagerduty sounds or the iOS tones folder. In my third screenshot, iOS Settings app doesn't offer any options except sounds on or off. In my last screenshot, I already have custom sounds working in iOS Settings, but they still aren't avai

adarsh-rangeNew Member

Ask a product question

Classic User oAuth not working with "write" scope

Hi there! We have an integration with pagerduty that uses Classic User oAuth. We currently pass the “read” scope. When I try to pass the “write” scope it doesn’t take it. I can create an app with Classic User oAuth manually in the UI but somehow not through the workflow. We use the github.com/PagerDuty/go-pagerduty library for this.It currently calls the following URL: https://app.pagerduty.com/oauth/authorize?client_id=XYZ&response_type=code&redirect_uri=https://abc.com/callback&state=ABC&access_type=offline&prompt=consent&scope=read If I change it to the following URL it just shows User ID. I would expect it to show write scope in there.https://app.pagerduty.com/oauth/authorize?client_id=XYZ&response_type=code&redirect_uri=https://abc.com/callback&state=ABC&access_type=offline&prompt=consent&scope=writeI also tried using https://identity.pagerduty.com/oauth/authorize URL but no luck.

Demitri MorganDutonian

New python-pagerduty release: 2.0.0

Our open-source API client for Python has now been refactored from a monolithic one-file module into a multi-file module. This change is being made to fulfill a need for long-term maintainability and improved readability. This new release does not add new features, but aims to make contribution of new features far easier going forward, most notably enabling us to add a py.typed file to enable using typehints in projects (issue #26). More about this release:https://github.com/PagerDuty/python-pagerduty/releases/tag/v2.0.0https://pagerduty.github.io/python-pagerduty/changelog.html

Christian VanderZielNew Member

Ask a product question

Pagerduty integration for ServiceNow - "PagerDuty REST failed to trigger an incident: Service not found"

I'm encountering an issue with the PagerDuty integration in ServiceNow and could use some help understanding the error and its causes.Context: In some cases, when a ServiceNow incident is created and we expect a linked PagerDuty ticket to be opened, the PagerDuty integration gives an error that appears in the work activity of the ServiceNow incident: "PagerDuty REST failed to trigger an incident: Service not found".In ServiceNow, teams (Assignment Groups) have associated Business Services where the team is listed as the Technical Support Group. These associated Business Services do not appear to be linked directly to PagerDuty and do not have corresponding PagerDuty services.It may be a coincidence, but it appears that the error occurs when a ServiceNow incident is created with a Business Service for which the Assignment Group is not the Technical Support Group in ServiceNow.Question: Can anyone explain what might be causing this error and how the flow and connections between ServiceNo

Mohan MallapuNew Member

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Getting illegitimate_requester_error When Updating Incident via API with Correct API Key and Headers

Hi PagerDuty Community,I'm currently working on integrating ServiceNow with PagerDuty using the REST API. While testing the incident update (status change to "acknowledged") via Postman, I'm encountering the following error response:My API details and headers are correct. I used the same call from the PagerDuty REST Explorer; there, the integration is working fine.{ "error": { "errors": [ "Incident error illegitimate_requester_error" ], "code": 2001, "message": "Invalid Input Provided" } }

searchspringNew Member

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2 escalation policies for 1 service

We have a service where a 2nd team was recently addedUS team AU teamThe US team is on call from 8am to 8pm while the AU team is on call from 8pm to 8am. The current escalation policy will alert the on call person first and then escalate to the rest of the team after 15 minutes. How can I adjust the escalation policy to escalate to the appropriate team depending on the time of day? Is this possible?

craigeoNew Member

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Java 11 to 17 upgrade

My Rundeck is upgraded to 5.10. Running on RHEL 9OpenJDK 11.0.25 has a vulnerability and needs to be upgraded. RHEL stopped support for 11 at .25 so upgraded to 17 and changed the default to 17 which Rundeck shows using 17.I removed OpenJDK 11 from the system but java-11-openjdk-headless remains. When trying to remove that it wants to remove dependent package … Rundeck.This is a headless install… anyone know how to get Rundeck to move to Java-17-openjdk-headless so I can remove 11?

pmansfieldNew Member

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Android app have to press ACK twice when viewing an incident details before getting SNOOZE

We use okta login, I have a Pixel 6 running latest android and latest pagerduty app. The app has developed an annoying bug.When I open an incident to view the details, at the bottom is the function buttons, with Ack on the left. If I tap it, nothing happens. I can wait a long time. I have to tap Ack again, and then I get the banner appear briefly saying the incident was ack’d. And the the button changes to Snooze.I have asked colleagues who have iphones if this is the same for them, and it isn’t. Anybody else got this problem. I tried searching, but the search function uses boolean OR for multiple keywords and is thus relatively useless!I would have added the tag “android” but it’s not possible. hmmph.

bgvgryNew Member

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GitLab Changes Integration - Deployment events

Hello, I am interested in knowing does GitLab Changes Integration support Deployment events, it does work with Merge request event out of the box, will it work with the Deployment events as well ?Thank you

naji.ahammedNew Member

Ask a product question

I’m unable to connect Windows On-Premise nodes to my Rundeck Cloud.

I'm facing issues connecting my on-premise Windows systems to my Rundeck Cloud application. I have followed all the steps mentioned in the documentation: https://docs.rundeck.com/docs/learning/howto/configuring-windows-nodes.html#basic-pywinrm-plugin-requirements. However, when I run a command on the added node, I receive the following error: Failed: IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directoryExecution failed: 5 in project Windows_project: [Workflow result: , step failures: {1=Dispatch failed on 1 nodes: [mywindows: IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directory + {dataContext=MultiDataContextImpl(map={}, base=null)} ]}, Node failures: {mywindows=[IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directory + {dataContext=MultiDataContextImpl(map={}, base=null)} ]}, status: failed] Could you please help troubleshoot this issue?

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