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GET incidents based on update_at timestamp

Hey all, I’m utilizing the /incidents API to fetch all incidents for an internal report. From what I can tell the since/until date parameter is filtering based on the created_at date. Does anyone know if there is a way to filter based on the updated_at field? I’d like to incrementally load a warehouse with the incidents from this API, but you can’t really do that if you can only filter by the created_at date.

683

4 days ago

Olivia Mo

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Preserve incident acknowledgements list after it has been resolved/triggered

Hi, in the get incidents api the list of acknowledgements gets cleared after it has been resolved/triggered, why is that? Can we please preserve the list of acknowledgements, we need this data for our reporting

394

4 days ago

xamiciCommunity Manager

Announcements

📢 What's New: Platform Release Notes, September 2025 📒

🚀 Check what’s new in PagerDuty and come back to let us know!

5 days ago

sarithavattikondaNew Member

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Rundeck-Az Mysql(8.0.42) liquibase issue

Hello,Am trying to setup rundeck :4.11(with customized docker image) with MySQL azure:8.0.42 as database.Am struck with the liquibase below error:Issue:“Caused by: liquibase.exception.MigrationFailedException: Migration failed for change set core/WorkflowWorkflowStepPrimaryKey.groovy::1653585641550-1::rundeckuser (generated): Reason: liquibase.exception.DatabaseException: Incorrect table definition; there can be only one auto column and it must be defined as a key [Failed SQL: (1075) ALTER TABLE poc_rundeck.workflow_workflow_step ADD id BIGINT AUTO_INCREMENT NOT NULL PRIMARY KEY] at liquibase.changelog.ChangeSet.execute(ChangeSet.java:696)”. When I tried the same instance on flexible server database with MySQL:8.0.25, it is running without any error.I have done all the prerequisites mentioned in the official documentation regarding “sql_generate_invisible_primary_key > Change its value to OFF”, sql mode also off. But still getting the same error. (Using MySQL as a databa

941

6 days ago

another_developerNew Member

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"Acknowledge" button on iOS seems to only snooze

For the past few weeks when I try to “acknowledge” an incident, it ends up snoozing it by default. I then get woken up 10 minutes later despite the acknowledgement. Very, very annoying.

121

6 days ago

xamiciCommunity Manager

Announcements

Resources + On-Demand: Demo Roundups! Breaking the MTTR Bottleneck: Automating Diagnostics for Modern Incident Response

According to PagerDuty data, incident responders can spend 50% of their time just figuring out who to call and what's actually broken.Watch the latest Demo Roundups! session to see how automated diagnostics can slash your MTTR from 40 minutes to just 2 minutes.What you'll discover: ➡️ How to eliminate the manual triage bottleneck that's killing your efficiency➡️ One-click runbooks that give first responders expert-level diagnostics instantly➡️ Real results: reduced stress, exceeded SLAs, minimized after-hours escalations 👀 Watch a sneak peak: 📚 Resources shared during the session: Read on the Blog: Automated Diagnostics & Triage: The Fastest Way to Cut Incident Time Knowledge Base: Learn more about Automated Diagnostics Check out the Template and Prompt Library 📺 Watch the full webinar on-demand

730

9 days ago

soumyajyotiiiNew Member

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Need Help Displaying Custom Details from Grafana Alerts in Slack

Hi PagerDuty team! 👋I'm trying to get custom details from Grafana alerts to display in our Slack notifications, but only seeing basic information.Current Setup:✅ Grafana → PagerDuty integration working (using Events API V2) ✅ PagerDuty → Slack integration connected (service: my-service-prod → channel: #team-alerts) ✅ Alerts are flowing through successfullyThe Issue: Our Grafana alerts send rich custom details to PagerDuty (verified in PagerDuty incident view):severity: "critical" namespace: "production" pod: "api-service-7d9c5-xyz" cluster: "us-west-2-prod" component: "api-service" description: "Pod is in CrashLoopBackOff state..." runbook_url: "https://wiki.internal/runbooks/..."However, in Slack we only see:🔴 Pod CrashLoopBackOff AlertService: my-service-prodUrgency: Low[Acknowledge] [Resolve]What We Need: Display the custom_details fields in Slack notifications so our on-call engineers can see critical context without clicking through to PagerDuty.What I've Tried:Configured PagerD

1173

10 days ago

Tray BNew Member

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How I create a Dupont schedule

I am needing to create a DuPont schedule in PagerDuty and having a hard time. Has anyone ever created a true DuPont schedule that can help?

963

12 days ago

bjorn-dcNew Member

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24 hour clock and date format dd.mm.yy.

Hi,Where I live, we use 24 hour clock, we start the week on Monday, and date format is dd.mm.yy. How do I select this in the web interface?I’m running on a EU instance, why is 12 hour format default?

511

12 days ago

xamiciCommunity Manager

About the Community

🎉 PagerDuty Commons 1️⃣st Anniversary – Let’s celebrate! 🎉

One year ago, we launched PagerDuty Commons with a simple goal: to create a space where PagerDuty users and digital operations enthusiasts could connect, share, and grow together. Today, we’re celebrating an incredible first year—and it’s all thanks to YOU!🌍 Over 4,400 members have joined the community from around the world👥 We’ve had 250+ new topics and 350+ replies—that’s a lot of knowledge sharing!🏅Community members have earned 250+ badges for everything from product tips to event participation🎤 We hosted 60+ live events, podcasts, webinars and user groups with PagerDuty experts and community leadersAre you a member? Thank you for posting, answering questions, attending events, or lurking and learning. You’ve made PagerDuty Commons the go-to community hub for all things digital operations!Not a member yet? Sign up now PagerDuty Commons to continue the conversation! Check out the LinkedIn post 💚

1130

13 days ago

sarithavattikondaNew Member

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Rundeck-Az Mysql(8.0.42) liquibase issue

941

6 days ago

another_developerNew Member

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"Acknowledge" button on iOS seems to only snooze

For the past few weeks when I try to “acknowledge” an incident, it ends up snoozing it by default. I then get woken up 10 minutes later despite the acknowledgement. Very, very annoying.

121

6 days ago

Demitri MorganDutonian

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New python-pagerduty release: 2.0.0

Our open-source API client for Python has now been refactored from a monolithic one-file module into a multi-file module. This change is being made to fulfill a need for long-term maintainability and improved readability. This new release does not add new features, but aims to make contribution of new features far easier going forward, most notably enabling us to add a py.typed file to enable using typehints in projects (issue #26). More about this release:https://github.com/PagerDuty/python-pagerduty/releases/tag/v2.0.0https://pagerduty.github.io/python-pagerduty/changelog.html

2110

5 months ago

PagerDuty Operations Cloud

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