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pmansfieldNew Member

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Android app have to press ACK twice when viewing an incident details before getting SNOOZE

We use okta login, I have a Pixel 6 running latest android and latest pagerduty app. The app has developed an annoying bug.When I open an incident to view the details, at the bottom is the function buttons, with Ack on the left. If I tap it, nothing happens. I can wait a long time. I have to tap Ack again, and then I get the banner appear briefly saying the incident was ack’d. And the the button changes to Snooze.I have asked colleagues who have iphones if this is the same for them, and it isn’t. Anybody else got this problem. I tried searching, but the search function uses boolean OR for multiple keywords and is thus relatively useless!I would have added the tag “android” but it’s not possible. hmmph.

xamiciCommunity Manager

New Webinars! Discover How AI is Revolutionizing System Resilience & On-Call Practices

We're excited to invite you to two webinars that explore how AI is revolutionizing system reliability and on-call practices.🔧 AI-Powered Developer Productivity: Building Self-Healing SystemsFriday, June 27 - 8am PDT | 11am EDT | 4pm BSTIs vibe resilience a thing? Not yet, but we’ve got to give it to AI – it’s changing the game. From AI-assisted triage to agents running automation, there’s a whole world of opportunities to rethink how our systems can be improved.We’re hosting a panel of PagerDuty thought leaders who will share how we’re thinking about AI transformation at PagerDuty, boots on the ground.Panelists:Moderator Mandi Walls, Senior Developer Advocate Rich Lafferty, Principal Site Reliability Engineer Scott Bastek, Applied Scientist Marlin Scott, Director, Software Engineering 🤖 Demo Roundups! On-Call Culture in the Age of AIThursday, July 24 - 8am PDT | 11am EDT | 4pm BSTHear from practitioners how AI is revolutionizing traditional on-call practices and incident managemen

danish.din runa.ioNew Member

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How to Get Notified When Someone Comes On/Off the On-Call Schedule?

Hi all 👋We’d like to set up a way to automatically get notified (ideally in Slack) whenever someone comes on or goes off an on-call schedule.Basically, every time there's a change in who's currently on-call — whether due to a rotation or a manual override — we want that info sent to a Slack channel in a nice, readable format.From what I can tell, PagerDuty doesn’t support webhooks for schedule changes directly — only incidents/escalations. Is there a recommended way to do this? Maybe through the API or another workaround?Appreciate any help or suggestions!

spikeNew Member

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ServiceNow Priority sometimes missing

We’ve recently upgraded to the newest version of the PagerDuty integration in ServiceNow.Now what we are finding is that sometime, the priority is not added to the ServiceNow incident that is raised. Most of the time things work fine. But sometimes, an incident is created with no priority.Most days we get one or two. Some days we get 50+.I can see no pattern to what’s going on. Times are random. Counts appear random, and most of the time it works fine.I’ve enabled debugging on PagerDuty, even added a few logs in myself, but I’m not able to see any actually issues.Has anyone come across this? Does anyone have an ideas on how I might move things forward?

RavenXeroNew Member

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Is there a way, when incidents are created, to view when extensions are triggered?

HI there,We have PagerDuty/ServiceNow integration set up with the ServiceNow (v5.0) extension. Over the last week, the extension has stopped working for a particular Service (all the other Services work as expected).I’ve checked and can not find any logging where we can see the extension triggering when in Incident is created (i.e. creating a Ticket in S/N).I’ve checked the UI, and looked though the logging API (`/incidents/{id}/log_entries`), and can’t see if the incident logs the usage of the extension when it triggers?Any thoughts, or help on this?Regards,Dave.

xamiciCommunity Manager

How AI Agents Will Transform DevOps Workflows for Engineers

João Freitas, General Manager & Engineering Lead for AI at PagerDuty, published an article on The New Stack about how AI is revolutionizing DevOps workflows.Key Takeaways:✨ While LLMs are great at handling boilerplate code, unit tests, and documentation, they're just scratching the surface of what's possible.🚀 The real game-changer? AI agents that can: Tackle complex DevOps tasks Enhance development workflows Free up engineers' time for innovation Reduce operational costs Minimize recurring issues 💡 Instead of just generating code, these AI agents are becoming true assistants in our development journey, helping us move away from constantly "fighting the same fires." Dive into João Freitas's analysis and discover How AI Agents Will Transform DevOps Workflows for Engineers What are your thoughts on this? Are you already using AI agents in your workflows?👇

xamiciCommunity Manager

🎤 Call for Speakers: Share Your Rundeck by PagerDuty Story!

We're looking for Rundeck by PagerDuty open-source users to share their automation stories, implementation experiences, and innovative solutions using Rundeck by PagerDuty at upcoming community meetups (in-person & virtual).You can deliver a 10-minute lightning talk, a 30-45 minute presentation, or even a 60-minute workshop—whatever suits your presentation style! We’ll be hosting virtual sessions in time zones across Asia-Pacific, EMEA and North-America. All speakers will receive exclusive PagerDuty swag and sessions will be recorded and uploaded to PagerDuty’s YouTube channel. Why Speak at a Rundeck by PagerDuty Meetup?Share your real-world Rundeck wins to help others see what's possible with automation Connect with peers who understand your challenges and can share battle-tested solutions Enhance your public speaking portfolio and get dedicated mentoring from our automation experts and Developer AdvocatesSubmit your talk proposal hereNeed inspiration? Check out previous editions

sschroederNew Member

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How to edit schedule end time for a specific date?

Hi,We have a schedule that runs every day from 9am to 5pm.Now, we would like to adjust the end time for a specific date, e.g. this Friday but not every Friday!Is there a way to achieve this?Cheers

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Configurable iOS High-urgency/Critical Alerts volume

Hi! I was just added to my organization’s PagerDuty rotation, and after setting up the iOS app on my phone and testing out the notifications, I discovered that I cannot adjust the volume of the high-urgency notifications, which are sent as native Critical Alerts. A quick Google for “ios critical alerts volume” shows that controlling the volume of these alerts is not possible as an iPhone user, but it is possible as an app developer; this blog post shows something called “PushOver” allowing users to configure Critical Alert volume on a scale of “loud” to “deafening”. “Deafening” is how I would describe the current volume level of the high-urgency notifications, and this is just not acceptable in my situation: I’m not the only person in my building, and I can hear these notifications outside on the street, two-stories down 😅. I understand their importance, but the whole apartment building doesn’t, and I’m sure to run into problems with the neighbors if I turn these on. Can you pl

MarinhioNew Member

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Git Clone stops working until 5.10

Hi,Rundeck is a great productunfortunately we (and several ppl at guthub, pls see issues) have massiv problems mit jsch until the update to 5.10. Plugins binded with jsch are not working anymore.It would be great to look into this bug, a lot of administrators would be happy again :)Best regardsMarinhioservice.log[2025-04-10T09:06:50,868] ERROR api.workflowstatus - Step 1 failed: git-clone-step[2025-04-10T09:06:51,369] ERROR services.ExecutionUtilService - Execution failed: 7240 in project ABC: [Workflow result: , step failures: {1=PluginFailed: com/jcraft/jsch/JSchException}, status: failed]rundeck.log[2025-04-10T09:06:50,868] ERROR api.workflowstatus [pool-16-thread-1] - Step 1 failed: git-clone-step[2025-04-10T09:06:51,369] ERROR services.ExecutionUtilService [quartzScheduler_Worker-1] - Execution failed: 7240 in project ABC: [Workflow result: , step failures: {1=PluginFailed: com/jcraft/jsch/JSchException}, status: failed]

AbhiNew Member

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Unable to set sound for alerts

Has anyone faced similar issue while updating sound over ios app

Demitri MorganDutonian

New python-pagerduty release: 2.0.0

Our open-source API client for Python has now been refactored from a monolithic one-file module into a multi-file module. This change is being made to fulfill a need for long-term maintainability and improved readability. This new release does not add new features, but aims to make contribution of new features far easier going forward, most notably enabling us to add a py.typed file to enable using typehints in projects (issue #26). More about this release:https://github.com/PagerDuty/python-pagerduty/releases/tag/v2.0.0https://pagerduty.github.io/python-pagerduty/changelog.html

haykminasyanNew Member

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How to disable Viber call notification?

I’m receiving Viber calls instead of mobile calls. How to disable Viber call notifications?

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