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tlangelaarNew Member

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Remove type, service and urgency from PD Slack integration

The way that we're currently using PagerDuty means that some fields do not add value in Slack messages generated by the Slack Integration of PagerDuty.But those do distract and take up unneeded space. I'm therefore looking for a way to remove the Type, Service and Urgency from those Slack posts. And when possible, also change the wrapping (take more of the available width in Slack) of the incident title. What are my options to achieve this?One way I could tailor the content, is to start using incident workflows. But that way, I don't have ways to update such Slack posts when the incident status is updated. Nor am I able to add the Acknowledge/Resolve buttons to those posts.And the Slack Integration is marked as Legacy in PagerDuty, what's then the non-legacy method to integrate with Slack?

xamiciCommunity Manager

Canada | Meetups

PagerDuty 1st User Group Montreal @ CGI - Summer Edition

What a fun evening at CGI Innovation Center Montreal for operations resilience enthusiasts! Our host Joe Calçada (Customer Success Architect, PagerDuty) kicked things off with a warm welcome and an overview of the PagerDuty User Groups, setting the tone for a day of learning, sharing, and community building.Mathieu St-Gelais (Director - Network Managed Services, Bell) took the stage to share what it’s really like to manage communications during an outage. Drawing from his own experiences, Mathieu described the chaos, the pressure, and—most importantly—the lessons learned. He explained how Bell leverages PagerDuty to keep teams aligned and stakeholders in the loop, even when things get tough.The final chapter of the evening belonged to Anojan Gunasekaran (Senior Product Manager, PagerDuty), who spoke about how continuous learning after incidents can transform a team’s culture and resilience.The inaugural Montreal PagerDuty User Group had set the stage for many more success stories to co

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Is the Events API V2 payload timestamp ignored?

Hi all,I'm in the process of testing out the Events API V2 integration with my PagerDuty instance, and am having trouble making use of the `payload.timestamp` field of the Alert Event endpoint.Specifically, when I am including the `timestamp` field in the request, I can't find it reflected anywhere in the alert that is created in PagerDuty. For example, I used a simplified version of the example payload given on the documentation page for sending an alert (https://developer.pagerduty.com/docs/send-alert-event):```{ "payload": { "summary": "Example alert on host1.example.com", "timestamp": "2015-07-17T08:42:58.315+0000", "source": "monitoringtool:cloudvendor:central-region-dc-01:852559987:cluster/api-stats-prod-003", "severity": "info", "component": "postgres", "group": "prod-datapipe", "class": "deploy", "custom_details": { "ping time": "1500ms", "load avg": 0.75 } }, "routing_key": "samplekeyhere", "dedup_key": "samplekeyhere", "event_action":

xamiciCommunity Manager

🎧 New Episode: The Interest Is Compounding: All About Tech Deb

Today’s episode is about technical debt, not as a cautionary tale, but as a lens. We take a closer look at where debt comes from, how it quietly rewires teams, and why paying it off is rarely just a matter of “cleaning up code.” Along the way, we’ll examine two real-world stories: one where unaddressed debt led to a $440 million disaster, and another where a company used an infrastructure overhaul to rebuild architectural trust. This is about more than code. It’s about momentum, memory, and the systems we inherit. 🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pocket Casts 🎧Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Developer Relations Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it.

danieljcafonsoCommunity Manager

Learning MCP with PagerDuty - Resources

Today at 4PM GMT | 8 AM PDT | 11 AM EDT we will host the Learning MCP with PagerDuty live stream This post, is for sharing all the resources mentioned throughout the stream, as well as for you to ask any follow up questions or share related content that might be relevant for the conversation! See you all later today 😁

Stefan KärstNew Member

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calender with monday being start of the week

Hihttps://diva-e.pagerduty.com/my-on-call/monthis there a way to have the week starting with monday? not only because our shifts rotate at monday but because or work week always starts at monday (in Europe).ISO-8601https://www.epochconverter.com/weeks/2025it’s exremly confusing to have my-on-call shift calender starting at sunday! IMHO everybody uses the word <weekend> in reference to saturday and sunday?! it’s named weekEND, therefore the week always starts at monday, not at sunday.greetings from Germany (U.S.E. ;)Stefan K.

tom.hendersonNew Member

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Complete Onboarding won't go away

I have set up my phone and sms, verified them, and sent myself test messages. However, the Onboarding banner still wants me to do this. I have set it up, verified, sent tests, sent tests, and sent tests. But, it doesn’t help.Then, I deleted them, re-added them (phone and sms), verified them, tested them. The tests come through, but the onboarding wizard still says I need to “receive a test notification”. It is the only item left in the onboarding list. Help! How do I get the onboarding wizard to go away?

usmcjokerNew Member

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User Non availability

Is there anyway for users to put dates of their non availability so that the scheduler doesn’t put them on for upcoming out of office dates.

big.dan.dobbsNew Member

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Incidents missing from api call

I’m trying to retrieve all the incidents for certain days. I’m using what I think is the correct syntax from the docs: curl -s --request GET "https://api.pagerduty.com/incidents?since=2025-06-29T00:00:00Z&until=2025-06-29T23:59:59Z&limit=100" \ --header 'Accept: application/json' \ --header 'Authorization: Token token=REDACT' \ --header 'Content-Type: application/json' -o /tmp/pdalerts_test.json However, the results I get only show six results when I can see many more in the Pager Duty website. Depending on the day, sometimes I get more, sometimes I get less, so I don’t believe that I’m hitting a paging limit?Anyone have a hint?

arijitnahaNew Member

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How to modify the SMS alert body

Hi,I am trying to make changes to the SMS content that we get when alert gets triggered. I am not able to see any option for that. Kindly can anyone help with the settings details? I like to have the meaningful SMS content so that I would know what is wrong. Thanks!

Demitri MorganDutonian

New python-pagerduty release: 2.0.0

Our open-source API client for Python has now been refactored from a monolithic one-file module into a multi-file module. This change is being made to fulfill a need for long-term maintainability and improved readability. This new release does not add new features, but aims to make contribution of new features far easier going forward, most notably enabling us to add a py.typed file to enable using typehints in projects (issue #26). More about this release:https://github.com/PagerDuty/python-pagerduty/releases/tag/v2.0.0https://pagerduty.github.io/python-pagerduty/changelog.html

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