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357 Topics
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craigeoNew Member
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Java 11 to 17 upgrade

My Rundeck is upgraded to 5.10.  Running on RHEL 9OpenJDK 11.0.25 has a vulnerability and needs to be upgraded.  RHEL stopped support for 11 at .25 so upgraded to 17 and changed the default to 17 which Rundeck shows using 17.I removed OpenJDK 11 from the system but java-11-openjdk-headless remains.  When trying to remove that it wants to remove dependent package … Rundeck.This is a headless install… anyone know how to get Rundeck to move to Java-17-openjdk-headless so I can remove 11?

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traillrob
traillrobNew Member
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How do folks "re-engage" Responders

Hi folks, if a Responder who was previously deemed not needed for an Active Incident is now needed to be re-engaged, how do you accomplish this?

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danish.din runa.ioNew Member
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How to Get Notified When Someone Comes On/Off the On-Call Schedule?

Hi all 👋We’d like to set up a way to automatically get notified (ideally in Slack) whenever someone comes on or goes off an on-call schedule.Basically, every time there's a change in who's currently on-call — whether due to a rotation or a manual override — we want that info sent to a Slack channel in a nice, readable format.From what I can tell, PagerDuty doesn’t support webhooks for schedule changes directly — only incidents/escalations. Is there a recommended way to do this? Maybe through the API or another workaround?Appreciate any help or suggestions!

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kabilanrajasekar_cNew Member
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Fetching MTTA and MTTR from API

Hi Everyone,We are currently working on enhancing our incident management automation by incorporating Mean Time To Resolve (MTTR) and Mean Time To Acknowledge (MTTA) metrics into our email reports via Python.Kindly suggest how we can  fetch the information of MTTA and MTTR through API

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AronCampbellNew Member
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Incident workflow to trigger servicenow incident creation

Hi Community, We aren’t on the Enterprise Plan so looking for alternates. The ServiceNow integration V8 is installed and webhooks for auto/manual sync are working.I am experimenting with the Incident Workflow actions to trigger using the simple webhook post action to create an incident in ServiceNow.   What we want to do is be selective about which incidents to send to ServiceNow and created an Incident Workflow to only trigger when a P1 or P2 incident is created in Pagerduty. I have tried to use the exposed API endpoint on servicenow from the pagerduty integration “/api/x_pd_integration/pagerduty2sn” to force the triggering but not yet getting a good response.  Has anyone tried something like this ? Regards,Aron Campbell

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tehletterk
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iOS 18 Custom Notification Sound

Hey everyone, I was just wondering if there's a way to set a customized notification sound for an alert with iOS 18 in the Pagerduty app itself.  The only options available are either the built-in notification sounds that Pagerduty offers, or choosing the “iOS Tones” folder - but this folder does not show the custom notification/ringtone sounds that I’ve setup in iOS itself.  There is also no way to change the app’s notification sounds from the iOS Settings app, I can only toggle sounds on or off as a blanket option.  Just wondering if this is possible or maybe on the roadmap for the future, as it seems like older versions of the app supported this (as does the Android app). In the first two screenshots, this is all we have to choose from - the stock Pagerduty sounds or the iOS tones folder.  In my third screenshot, iOS Settings app doesn't offer any options except sounds on or off.  In my last screenshot, I already have custom sounds working in iOS Settings, but they still aren't avai

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xamici
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adarsh-rangeNew Member
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Classic User oAuth not working with "write" scope

Hi there! We have an integration with pagerduty that uses Classic User oAuth. We currently pass the “read” scope. When I try to pass the “write” scope it doesn’t take it. I can create an app with Classic User oAuth manually in the UI but somehow not through the workflow. We use the github.com/PagerDuty/go-pagerduty library for this.It currently calls the following URL: https://app.pagerduty.com/oauth/authorize?client_id=XYZ&response_type=code&redirect_uri=https://abc.com/callback&state=ABC&access_type=offline&prompt=consent&scope=read  If I change it to the following URL it just shows User ID. I would expect it to show write scope in there.https://app.pagerduty.com/oauth/authorize?client_id=XYZ&response_type=code&redirect_uri=https://abc.com/callback&state=ABC&access_type=offline&prompt=consent&scope=writeI also tried using https://identity.pagerduty.com/oauth/authorize URL but no luck. 

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Christian VanderZielNew Member
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Pagerduty integration for ServiceNow - "PagerDuty REST failed to trigger an incident: Service not found"

I'm encountering an issue with the PagerDuty integration in ServiceNow and could use some help understanding the error and its causes.Context: In some cases, when a ServiceNow incident is created and we expect a linked PagerDuty ticket to be opened, the PagerDuty integration gives an error that appears in the work activity of the ServiceNow incident: "PagerDuty REST failed to trigger an incident: Service not found".In ServiceNow, teams (Assignment Groups) have associated Business Services where the team is listed as the Technical Support Group. These associated Business Services do not appear to be linked directly to PagerDuty and do not have corresponding PagerDuty services.It may be a coincidence, but it appears that the error occurs when a ServiceNow incident is created with a Business Service for which the Assignment Group is not the Technical Support Group in ServiceNow.Question: Can anyone explain what might be causing this error and how the flow and connections between ServiceNo

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Mohan MallapuNew Member
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Getting illegitimate_requester_error When Updating Incident via API with Correct API Key and Headers

Hi PagerDuty Community,I'm currently working on integrating ServiceNow with PagerDuty using the REST API. While testing the incident update (status change to "acknowledged") via Postman, I'm encountering the following error response:My API details and headers are correct. I used the same call from the PagerDuty REST Explorer; there, the integration is working fine.{ "error": { "errors": [ "Incident error illegitimate_requester_error" ], "code": 2001, "message": "Invalid Input Provided" } } 

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mattinmelbourneNew Member
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Backstage Plugin just sits on Loading

I am currently trying to get the pager duty up and going in my corporate environment. When starting the app, I see the successful message that the PagerDuty account has been configured, but when I browse to an entity page, the pager duty card just sits there loading and eventually times out after sometime with a message to refer to the readme docs.I am running all the latest plugins, but for the heavens for me, I can’t see anything in the debug logs of it trying to do any requests to retrieve the information.could someone please try help me and figure out where its getting stuck? :(  

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Andy Davis
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Configuring Jira Cloud Extension via Terraform

I am attempting to configure the Jira Cloud extension for a service. I am able to successfully configure the extension via the UI–i.e., I can set it up, create a test ticket, and even create a ticket from the drop-down in an incident. Configuring this extension via the UI works great, but it doesn’t scale for 100+ services. Therefore, I want to configure the extension across all the services via Terraform. The trouble is that I cannot seem to get it to work. I’ve created a “pagerduty_extension” object in terraform and associated it with the Jira Cloud schema and a services. And I added a “jira” config block. After applying the Terraform, the extension shows up in the Jira extensions list, and looks correct (all the fields that I’d expect to be poplulated are populated, and it appears green). And when I create a test issue it is successful. When I attempt to create a Jira issue from an incident against the given service, I get the error message “Unable to create a Jira ticket at th

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searchspringNew Member
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2 escalation policies for 1 service

We have a service where a 2nd team was recently addedUS team AU teamThe US team is on call from 8am to 8pm while the AU team is on call from 8pm to 8am. The current escalation policy will alert the on call person first and then escalate to the rest of the team after 15 minutes. How can I adjust the escalation policy to escalate to the appropriate team depending on the time of day? Is this possible?

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xamici
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jelloshotNew Member
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Avoid Voicemails

Voicemails really clutter up my phone. But the calls are helpful alerts. Is there a way to get a call but no voicemail? 

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pmansfieldNew Member
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Android app have to press ACK twice when viewing an incident details before getting SNOOZE

We use okta login, I have a Pixel 6 running latest android and latest pagerduty app. The app has developed an annoying bug.When I open an incident to view the details, at the bottom is the function buttons, with Ack on the left. If I tap it, nothing happens. I can wait a long time. I have to tap Ack again, and then I get the banner appear briefly saying the incident was ack’d. And the the button changes to Snooze.I have asked colleagues who have iphones if this is the same for them, and it isn’t. Anybody else got this problem. I tried searching, but the search function uses boolean OR for multiple keywords and is thus relatively useless!I would have added the tag “android” but it’s not possible. hmmph.

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bgvgryNew Member
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GitLab Changes Integration - Deployment events

Hello, I am interested in knowing does GitLab Changes Integration support  Deployment events, it does work with Merge request event out of the box, will it work with the Deployment events as well ?Thank you

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naji.ahammedNew Member
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I’m unable to connect Windows On-Premise nodes to my Rundeck Cloud.

I'm facing issues connecting my on-premise Windows systems to my Rundeck Cloud application. I have followed all the steps mentioned in the documentation: https://docs.rundeck.com/docs/learning/howto/configuring-windows-nodes.html#basic-pywinrm-plugin-requirements. However, when I run a command on the added node, I receive the following error: Failed: IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directoryExecution failed: 5 in project Windows_project: [Workflow result: , step failures: {1=Dispatch failed on 1 nodes: [mywindows: IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directory + {dataContext=MultiDataContextImpl(map={}, base=null)} ]}, Node failures: {mywindows=[IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directory + {dataContext=MultiDataContextImpl(map={}, base=null)} ]}, status: failed] ​​​​Could you please help troubleshoot this issue?

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lupimiguel
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tdtmusicNew Member
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Mobile app notifications format

Hi everyone. I am a fresh user of PagerDuty and so far I tested it with a checkmk integration and installed the app on my iphone. While in the browser everthing is clean and good looking, the one thing that really annoys me and cannot understand the logic behind designing it this way is how the notifications appear on the phone. It’s like “ALRT #12 #4354 #353 #4335346 #222  #43454 on xxxxx”. How on earth would one know what is going on without actually opening the app?! I would like to see the actual host name and a small brief of the issue, not incident numbers. I tested other solutions similar to PagerDuty, like iLert or SIGNL4, and none have this issue, you can clearly see what the alert is actually about without opening the app itself.Is this by design or can it be changed somehow?

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raheelriazNew Member
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Unable to locate any vendor with the name: Google Cloud Monitoring

Hi Experts, am upgrading my pagerduty provider from 1.9 to 3.5.2 and terraform from 0.12 to 0.13. When I run my terraform plan, i get this errorUnable to locate any vendor with the name: Google Cloud MonitoringI have tried with the following vendor names but still no luck data "pagerduty_vendor" "google_cloud_monitoring" {name = "Google Cloud Monitoring"}data "pagerduty_vendor" "stack_driver" {name = "Google Cloud Monitoring"}

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JShakourNew Member
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We would like to get a quote

My company has been trying to get a quote for 2 weeks now with no response from PD. Is there any other way to get in touch with sales besides filling out the contact form? 

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Christian VanderZielNew Member
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Alerts are being surpressed/aggregated with a resolved incident due to a too-general dedup_key

I'm having trouble with alert suppression in PagerDuty and need some help.I created an incident with a very general dedup_key, and now all similar alerts being sent to that event orchestration are being suppressed and aggregated with this resolved incident. I've updated the event orchestration to use more specific dedup_keys for future alerts, but the resolved incident still has the old dedup_key and is supressing new alerts. Alert grouping is disabled as I only want the event orchestration to use the dedup_key and nothing else. How can I ensure new alerts create new incidents and aren't suppressed by the old dedup_key? The incident is resolved. It doesn’t look like I can delete the incident. Do I need to create a new event orchestration? 

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FloNew Member
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PagerDuty Onboarding SSO related

Hi team,Is there a possibility or setting we need to be aware of where users will be able to log in via SSO even though they are not assigned to the SSO AD?Thank you!

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FloNew Member
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Automate PagerDuty incident bridge updates

How to automate sending incident updates to a bridge chat. Specifically, I want to run a command on an incident bridge that sends all status updates, notes, and actions taken on the incident to a Microsoft Teams bridge chat. I want this automation to apply to all incident bridges.

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xamici
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FloNew Member
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Conference bridge

Whenever stakeholders join the bridge after receiving the status updates, they are unable to view the chat history on the conference bridge. Is it possible for those who join later to access the chat history after being admitted to the bridge?

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FloNew Member
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PagerDuty bot card on Teams' bridge

Could we add a PagerDuty bot card that automatically posts all actions taken on the incident to the team's conference bridge whenever a conference bridge is added to an incident? I am manually adding the app to the conference bridge now. I used workflow. But this works only on chat bridges, I guess. 

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jalley01New Member
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Leadership Report that shows how many minutes of downtime per month

I am unable to see this in the analytics page, I am a global admin, and not sure what is preventing access to this type of report.  

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jcalc

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