Skip to main content

Ask a product question

Get answers and share your knowledge about PagerDuty products

  • 334 Topics
  • 577 Replies
334 Topics
F
FloNew Member
asked in Ask a product question
Arrange the Custom fields

Can we rearrange the custom fields alphabetically?

41
mwalls
H
haykminasyanNew Member
asked in Ask a product question
How to disable Viber call notification?

I’m receiving Viber calls instead of mobile calls. How to disable Viber call notifications?

313
mwalls
R
rockyNew Member
asked in Ask a product question
Map Datadog Monitor priority to Pagerduty Incident Priority

Hi, We have Datadog to PagerDuty integration, the monitor priority is set at the Datadog, but when an incident is created in PagerDuty for an alert, the priority is blank, there is a field called alert_priority that shows in the custom details when an incident is created, but this is not mapping to the Pagerduty Priority.Is there any way where we can map the Datadog Monitor priority to PagerdutyPlease let us knowThank you. 

212
R
F
FloNew Member
asked in Ask a product question
Automate PagerDuty incident bridge updates

How to automate sending incident updates to a bridge chat. Specifically, I want to run a command on an incident bridge that sends all status updates, notes, and actions taken on the incident to a Microsoft Teams bridge chat. I want this automation to apply to all incident bridges.

101
F
B
big.dan.dobbsNew Member
asked in Ask a product question
API Access for Service Orchestration Rules?

Hello all!We just moved our old ‘event rules’ to ‘Service Orchestration Rules’ using the API. So far, so good.  However, I’d like to be able to enable / disable rules with the API, and ideally, manipulate one specific one (e.g. change from ‘event.summary matches host foo’ to ‘event.summary matches host bar’ ).  The docs (https://developer.pagerduty.com/api-reference/aeaec09888036-update-the-service-orchestration-for-a-service) read like I have to send the whole enchilada and then it will figure it out by checking ‘existing’ vs what was sent in the payload. I’d rather just send ‘set "disabled": false where “id” = ABC123’ if it’s possible.  Thanks in advance! -dd

272
ethanop
D
Daniel Brady
posted in Ask a product question
Configurable iOS High-urgency/Critical Alerts volume

Hi! I was just added to my organization’s PagerDuty rotation, and after setting up the iOS app on my phone and testing out the notifications, I discovered that I cannot adjust the volume of the high-urgency notifications, which are sent as native Critical Alerts. A quick Google for “ios critical alerts volume” shows that controlling the volume of these alerts is not possible as an iPhone user, but it is possible as an app developer; this blog post shows something called “PushOver” allowing users to configure Critical Alert volume on a scale of “loud” to “deafening”. “Deafening” is how I would describe the current volume level of the high-urgency notifications, and this is just not acceptable in my situation: I’m not the only person in my building, and I can hear these notifications outside on the street, two-stories down 😅. I understand their importance, but the whole apartment building doesn’t, and I’m sure to run into problems with the neighbors if I turn these on. Can you pl

43817
M
K
kevin.tollefsonNew Member
asked in Ask a product question
Incidents not created

We have several different configuration levels for our schedules.  We don’t have anyone schedules in the middle of the night (10pm thru 6am).  During this time, we don’t have any incidents being created.  We have validated that these issues create incidents during out business hours.  This leads me to ask the question:If an incident occurs and no one is on the schedule, does it get created? 

191
Demitri Morgan
D
Dalton948New Member
asked in Ask a product question
Pager Duty API Connection to Power BI

Hello All,Looking for some assistance here in regard to connecting Power bi to the Analytics Incident API reference in Pager Duty. I was previously connecting to /incidents which i can pull in, but am limited by the 10000 threshold. I had recently spoke to someone saying that i would have better data in the Analytics > Get Aggregated Incident Data Reference. I am unfortunately receiving an error when trying to pull this data in.My requestThe error message  

281
mwalls
K
KlomlkNew Member
asked in Ask a product question
Upgrade from JiraServer V3 to Jira Server V4

Hi everyone,I have a quick question that I couldn’t find in the community.In our company we used the Jira Server V3 extension, and now are planning to switch to the Jira Server V4 extension.Will we lose our current Jira configuration during the process ? How do we clean the old Jira version on Pager and Jira ? Currently we installed the two versions but only the old interface is accessible.  

110
K
D
dboppanaNew Member
asked in Ask a product question
CSP header was misconfigured as it included unsafe-eval and unsafe-inline values.

We see CSP headers are setup to use unsafe-eval and unsafe-inline values. Is there a way we can disable these headers. we have tried to remove the headers the java scripts were failing. 

315
M
K
KlomlkNew Member
asked in Ask a product question
Redirect Jira to another Service /Escalation Policy based on Ticket Status

Hello, I have a question I could not find in the Community.Here is what I need:When a Jira ticket is opened, it is assigned to a PagerDuty service (with its escalation policy) thanks to the Jira Extension.The first responder then assigns a specific status on the Jira ticket (let’s call it “Forward to Team B” status).How can I automatically reassign an Open Incident in Service A to Service B, based on the Jira Status ? 

312
K
A
A3chNew Member
asked in Ask a product question
Attempting to configure 2 way integration on NagiosXI on RHEL9

I found 1 tpoic on this site ironically enough that references an updated CA cert as possible issue but nothing else.  AFAICT the cert is fine.  When I add the repo (for which the GPG key expired that was in the documentation so I had to dig around for that) and install the pdagent and pdagent-integrations software packages they will not start. Status is as follows: [root@dc-devops-nagios-xi tmp]# systemctl status pdagent× pdagent.service - PagerDuty Agent     Loaded: loaded (/etc/systemd/system/pdagent.service; enabled; preset: disabled)     Active: failed (Result: exit-code) since Wed 2025-01-22 21:59:55 UTC; 2s ago   Duration: 83ms    Process: 1496654 ExecStartPre=/bin/mkdir -p /var/run/pdagent (code=exited, status=0/SUCCESS)    Process: 1496655 ExecStartPre=/bin/chown -R pdagent:pdagent /var/run/pdagent (code=exited, status=0/SUCCESS)    Process: 1496656 ExecStart=/usr/share/pdagent/bin/pdagentd -f (code=exited, status=1/FAILURE)   Main PID: 1496656 (code=exited, status=1/FAILURE) 

418
A
S
sullivan-psNew Member
asked in Ask a product question
Splunk/RunDeck integration

Hello,I am attempting to ingest audit logs (logins to RunDeck platform, changes to platform, etc.) into our Splunk instance (Splunk Cloud).  Is there any RunDeck documentation that can assist with this?  I see there used to be a RunDeck Splunk app, but it appears to have been archived and hasn’t been updated since 2018. 

263
M
G
GokulNew Member
asked in Ask a product question
PagerDuty Mobile App on MS Intune

Hi Team,Does anyone configured/onboarded PagerDuty Mobile App in MicroSoft Intune (MDM) Platform and have the company policy enforced to the app ?Thanks

523
mwalls
T
tchakougerNew Member
asked in Ask a product question
Pagerduty Audit log required fields

Hi! Is the 'details' field in the PagerDuty audit log a mandatory requirement?

243
mwalls
D
dboppanaNew Member
asked in Ask a product question
Username displayed in rundeck profile when update profile is selected

As part of security scan done in the project, there was vulnerability identified saying username is displayed in plain text. Is there a way to disable or hide from username getting displayed.

212
D
J
jim4rNew Member
asked in Ask a product question
Unable to set Incident Priority via Slack Workflow Builder

Hi! I have followed the instructions here to allow employees to trigger new incidents from Slack. The title and details fields work, but I cannot get the Priority field to work, and it is essential. This is how I have it configured: The Slack Form in Step 4 has 3 fields:Title: Short AnswerDetails: Short AnswerPriority: Select List with 5 options:P1P2P3P4P5 And in Step 6.v I map the PD Priority field to the Variable provided by my Form for its Priority field.However, upon submitting, I receive this error back from PagerDuty:{"error":{"message":"Invalid Input Provided","code":2001,"errors":["Priority id must be a valid ID."]}}I am unable to see the specific HTTP payload to examine the data. I have also reached out to Slack support but would love to know the requirements of the PD API in this scenario, and how it is expected to work with the Slack Workflow Builder. Thank you!! 

627
J
Y
Yakuza18New Member
asked in Ask a product question
Slack integration with Pagerduty

Hi all, this is my first question here because I found a related topic but the information was not enough to resolve the issue.I made a workflow in Slack to trigger alerts in Pagerduty if the user needs it.The problem is, that when the user tries to trigger the alert in Slack by clickin on the workflow button, Slack is taking the user to the Pagerduty sign in website.Now, 80% of the company doesn't have any Pagerduty license or account. This means, what I need to do is to make the workflow work, but for users who doesn't hold any Pagerduty license.Is there any way to achieve this?Thank you.

462
M
C
Christian VanderZielNew Member
asked in Ask a product question
PagerDuty ServiceNow integration V8, extension not visible in dropdown for service

We are currently using the PagerDuty extension called ServiceNow (v7) to integrate with ServiceNow. We are upgrading our ServiceNow integration to version 8. The webhook does not work the same and appears to lack the same functionality as the extension, so we’d like to use the v8 extension.  However, it appears that the V8 extension is not available in the dropdown: Is the V8 ServiceNow integration compatible with the v7 extension? Or is there some other way for me to get the V8 ServiceNow extension? Or something else that I am missing? 

714
M
A
ademersonNew Member
asked in Ask a product question
How can I integrate OpenNMS with Pagerduty using the events2 API

Hello, I would like to integrate OPenNMS with PagerDuty for new snmp traps received.  So if a snmp trap is received it would send a create event to Pagerduty for the corresponding service?  

383
M
M
Mr. MoiseNew Member
asked in Ask a product question
Global Incidents to all services

I created a alert policy in GCP to capture service heath which sends an incident to PagerDuty.  Is there a way to have this incident sent to all services within PagerDuty?  I tried using incident workflow and actions for responders and able to select one by one all escalation policy but this is not ideal. 

316
M
V
VitoNew Member
asked in Ask a product question
Global Event Rules

Back in 2021 I created new services with Global Event rules to replace the services with email integrations. Now with the new Event Orchestration coming I need to convert them. But for the life of me I cannot find my Global Event rules. It’s been that long since I had to change anything in PD so I am rusty. Want to get them converted before Jan.Any help would be greatly appreciated.Thank you, Vito. 

709
M
J
jreisNew Member
asked in Ask a product question
Can't log in in iOS App - keyboard does not show for text input

Hello,I’m unable to log in into the iOS PagerDuty app - app is latest version, iOS fully updated to 18.2 When I start the app, I get the prompt to sign in. Taping shows me the sign in form from https:app.pagerduty.com:  However, the keyboard never shows up when taping the email input field. I’m thus unable to fill in my sign in credentials.I’ve even tried connecting an external keyboard - no luck.

151
J
A
Antoine ValetteNew Member
asked in Ask a product question
Ensure users only appear one time across multiple layers

Hello team,I the following setupSchedule 1 Layer 1 - Primary Layer 2 - Business Hours Primary and Business Hours have the same users but Primary changes weekly while Business Hours changes daily.How can I make sure that, if a user is set for Primary, it will be skipped for Business Hours?

252
A
S
simonfxNew Member
asked in Ask a product question
Log entries and email type missing details

I’m attempting to retrieve incident & alert details, specifically the “To”, “From”, and “Body” from an incident that’s triggered via email. From a log_entries call, I’m able to fetch the channel type and summary but not the other fields I mentioned as well as “Subject”. The call i’m using:curl -s -H "Authorization: Token token=<token>" -H "Accept: application/json" 'https://api.pagerduty.com/incidents/<incident_id>/log_entries Example of a response:{      "id": "abc123",      "type": "trigger_log_entry",      "summary": "Triggered through email.",      "self": "https://api.pagerduty.com/log_entries/abc123",      "html_url": "https://finxact.pagerduty.com/incidents/def456/log_entries/abc123",      "created_at": "2024-11-28T14:17:49Z",      "agent": {        "id": "PODSID1",        "type": "generic_email_inbound_integration_reference",        "summary": "Email",        "self": "https://api.pagerduty.com/services/P5TB6FT/integrations/PODSID1",        "html_url": "https://f

381
Demitri Morgan

Badge winners

Show all badges
Terms & ConditionsCookie settings