Skip to main content

Ask a product question

Get answers and share your knowledge about PagerDuty products

  • 386 Topics
  • 711 Replies
386 Topics
S
Sam
asked in Ask a product question
Is the Events API V2 payload timestamp ignored?

Hi all,I'm in the process of testing out the Events API V2 integration with my PagerDuty instance, and am having trouble making use of the `payload.timestamp` field of the Alert Event endpoint.Specifically, when I am including the `timestamp` field in the request, I can't find it reflected anywhere in the alert that is created in PagerDuty. For example, I used a simplified version of the example payload given on the documentation page for sending an alert (https://developer.pagerduty.com/docs/send-alert-event):```{  "payload": {    "summary": "Example alert on host1.example.com",    "timestamp": "2015-07-17T08:42:58.315+0000",    "source": "monitoringtool:cloudvendor:central-region-dc-01:852559987:cluster/api-stats-prod-003",    "severity": "info",    "component": "postgres",    "group": "prod-datapipe",    "class": "deploy",    "custom_details": {      "ping time": "1500ms",      "load avg": 0.75    }  },  "routing_key": "samplekeyhere",  "dedup_key": "samplekeyhere",  "event_action":

252
S
S
Stefan KärstNew Member
asked in Ask a product question
calender with monday being start of the week

Hihttps://diva-e.pagerduty.com/my-on-call/monthis there a way to have the week starting with monday? not only because our shifts rotate at monday but because or work week always starts at monday (in Europe).ISO-8601https://www.epochconverter.com/weeks/2025it’s exremly confusing to have my-on-call shift calender starting at sunday! IMHO everybody uses the word <weekend> in reference to saturday and sunday?! it’s named weekEND, therefore the week always starts at monday, not at sunday.greetings from Germany (U.S.E. ;)Stefan K.

122
lupimiguel
T
tom.hendersonNew Member
asked in Ask a product question
Complete Onboarding won't go away

I have set up my phone and sms, verified them, and sent myself test messages. However, the Onboarding banner still wants me to do this. I have set it up, verified, sent tests, sent tests, and sent tests. But, it doesn’t help.Then, I deleted them, re-added them (phone and sms), verified them, tested them. The tests come through, but the onboarding wizard still says I need to “receive a test notification”. It is the only item left in the onboarding list. Help! How do I get the onboarding wizard to go away?

172
lupimiguel
U
usmcjokerNew Member
asked in Ask a product question
User Non availability

Is there anyway for users to put dates of their non availability so that the scheduler doesn’t put them on for upcoming out of office dates. 

131
lupimiguel
B
big.dan.dobbsNew Member
asked in Ask a product question
Incidents missing from api call

I’m trying to retrieve all the incidents for certain days. I’m using what I think is the correct syntax from the docs: curl -s --request GET "https://api.pagerduty.com/incidents?since=2025-06-29T00:00:00Z&until=2025-06-29T23:59:59Z&limit=100" \  --header 'Accept: application/json' \  --header 'Authorization: Token token=REDACT' \  --header 'Content-Type: application/json' -o /tmp/pdalerts_test.json However, the results I get only show six results when I can see many more in the Pager Duty website. Depending on the day, sometimes I get more, sometimes I get less, so I don’t believe that I’m hitting a paging limit?Anyone have a hint?

234
lupimiguel
A
arijitnahaNew Member
asked in Ask a product question
How to modify the SMS alert body

Hi,I am trying to make changes to the SMS content that we get when alert gets triggered. I am not able to see any option for that. Kindly can anyone help with the settings details? I like to have the meaningful SMS content so that I would know what is wrong.  Thanks! 

335
lupimiguel
A
arijitnahaNew Member
asked in Ask a product question
Pagerduty Incident Auto Resolve with Solarwinds Alert

Hi,I am testing Pagerduty with SolarWinds. Now, I have used Global orchestration via Email key to send all alerts to pagerduty. Now, when any device went down and came back up those events I can see in Pagerduty  and for down it is creating the incident. But how to auto resolve that incident when Pagerduty receives the node up alert. I see pagerduty receives the node up alert but it is not auto resolving the incident. Kindly help.  Thanks! 

405
lupimiguel
K
kabilanrajasekar_cNew Member
asked in Ask a product question
Fetch more than 10000 incidents from Pagerduty API for Python Automation

HI Everyone, We are currently working on enhancing our incident management automation where we can fetch more than 10000 records into our email reports via Python.Kindly suggest any option or any method for fetching more than 10000 records Thanks Kabilan

613
Demitri Morgan
S
sharmaji0007New Member
asked in Ask a product question
Slack Notifications for Grouped Alerts in PagerDuty

Hi everyone,I’m using PagerDuty's Intelligent Alert Grouping / Unified Alert Grouping feature to reduce noise in alert notifications. I’ve configured alerts to be sent to Slack.I understand that when the first alert in a group is triggered, it sends a Slack notification as expected.But I have a question:What happens when additional alerts are grouped into the same incident shortly after? Will Slack send another notification when a second alert is grouped under the same incident? if no then  How i will be notified on slack for other alerts from the same group?

341
lupimiguel
J
JagadishNew Member
asked in Ask a product question
Open Incidents beyond 30 days

Hello, We are currently working on enhancing our incident management automation where we are trying to fetch all the open incidents available in the service however, I could see that the api is returning only the last 30 days of open incidents. We are using the api https://api.pagerduty.com/incidents. Any suggestions how we can retrieve open incidents beyond 30 days. Thanks in advance. Regards,Jagadish

321
lupimiguel
I
ilias10New Member
asked in Ask a product question
Receive notification when alert is resolved/recovered

Hello folks,Is there a way to set up PagerDuty to send notifications when an alert gets resolved or auto-recovers? Thanks for any tips or guidance!Regards,Ilias

412
I
Y
yashdeepNew Member
asked in Ask a product question
Pagerduty Escalation Policy not triggering in

I have an escalation policy -Now , I got an incident - Why did it not escalate even after 10 mins ?  if defined in escalation

141
lupimiguel
K
kkpatrickNew Member
asked in Ask a product question
PagerDuty no longer trigger push notification, call, or text message

Hi team,I noticed that PagerDuty no longer send mobile app push notification, phone call or text message when an alert is triggered. Is there any change during the last a few months on PagerDuty end? Thanks

401
lupimiguel
A
alfonsoalcala_New Member
asked in Ask a product question
Pagerduty Alerts

Hello,Is there a possibility or has anyone tried to extract PD data of Alerts instead of Incidents for data collection? I saw some incidents that was merged automatically due to intelligent merging and I wanna know if I can extract alerts triggered instead of incidents

161
lupimiguel
L
LP25New Member
asked in Ask a product question
Pager Duty Escalation Policy Adjustment

Hello, everyone! How to stop PagerDuty from paging onshore L2 (via phone) team after offshore L1 acknowleges the page (via email)? Thank you!

574
lupimiguel
J
John ChenNew Member
asked in Ask a product question
Dashboard by Business Services

We’d like to see the metrics on the Dashboard (under the Over Time section) filtered by Business Services.Some of our business services have more than fifty technical services so it is impossible for the management teams to use it.On the Dashboard it should also provide a link to the Insights/(Business Impact), just like all the other sections do.

181
lupimiguel
I
ilias10New Member
asked in Ask a product question
Trigger alerts via email or phone call

Hello folks,I would like to clarify whether I can trigger alerts by sending an email to PagerDuty or by calling support line. Does anybody know how can I do it? I am on a free plan.Thank you in Advance for your answers,

552
I
S
soupafly81New Member
asked in Ask a product question
Reassigning incidents via escalation policy

Our existing incident mgmt process includes an escalation policy which always initiates our product engineering team. The process rings through to several team members until someone joins the incident from that team. They would like to be the first initial single point of response to all incidents. However, sometimes they would like to reassign the incident to our cloud team. Is it possible to create an additional escalation policy which rings through to a set of individuals from our cloud team based on reassignment of the incident in Pager Duty? If so, are there any best practices on how to accomplish this?

403
lupimiguel
A
AbhiNew Member
asked in Ask a product question
Unable to set sound for alerts

Has anyone faced similar issue while updating sound over ios app 

902
lupimiguel
P
pmansfieldNew Member
asked in Ask a product question
Android app have to press ACK twice when viewing an incident details before getting SNOOZE

We use okta login, I have a Pixel 6 running latest android and latest pagerduty app. The app has developed an annoying bug.When I open an incident to view the details, at the bottom is the function buttons, with Ack on the left. If I tap it, nothing happens. I can wait a long time. I have to tap Ack again, and then I get the banner appear briefly saying the incident was ack’d. And the the button changes to Snooze.I have asked colleagues who have iphones if this is the same for them, and it isn’t. Anybody else got this problem. I tried searching, but the search function uses boolean OR for multiple keywords and is thus relatively useless!I would have added the tag “android” but it’s not possible. hmmph.

523
P
D
danish.din runa.ioNew Member
asked in Ask a product question
How to Get Notified When Someone Comes On/Off the On-Call Schedule?

Hi all 👋We’d like to set up a way to automatically get notified (ideally in Slack) whenever someone comes on or goes off an on-call schedule.Basically, every time there's a change in who's currently on-call — whether due to a rotation or a manual override — we want that info sent to a Slack channel in a nice, readable format.From what I can tell, PagerDuty doesn’t support webhooks for schedule changes directly — only incidents/escalations. Is there a recommended way to do this? Maybe through the API or another workaround?Appreciate any help or suggestions!

832
lupimiguel
S
spikeNew Member
asked in Ask a product question
ServiceNow Priority sometimes missing

We’ve recently upgraded to the newest version of the PagerDuty integration in ServiceNow.Now what we are finding is that sometime, the priority is not added to the ServiceNow incident that is raised. Most of the time things work fine. But sometimes, an incident is created with no priority.Most days we get one or two. Some days we get 50+.I can see no pattern to what’s going on. Times are random. Counts appear random, and most of the time it works fine.I’ve enabled debugging on PagerDuty, even added a few logs in myself, but I’m not able to see any actually issues.Has anyone come across this? Does anyone have an ideas on how I might move things forward?

533
lupimiguel
R
RavenXeroNew Member
asked in Ask a product question
Is there a way, when incidents are created, to view when extensions are triggered?

HI there,We have  PagerDuty/ServiceNow integration set up with the ServiceNow (v5.0) extension. Over the last week, the extension has stopped working for a particular Service (all the other Services work as expected).I’ve checked and can not find any logging where we can see the extension triggering when in Incident is created (i.e. creating a Ticket in S/N).I’ve checked the UI, and looked though the logging API (`/incidents/{id}/log_entries`), and can’t see if the incident logs the usage of the extension when it triggers?Any thoughts, or help on this?Regards,Dave.

442
lupimiguel
S
sschroederNew Member
asked in Ask a product question
How to edit schedule end time for a specific date?

Hi,We have a schedule that runs every day from 9am to 5pm.Now, we would like to adjust the end time for a specific date, e.g. this Friday but not every Friday!Is there a way to achieve this?Cheers

474
S
D
Daniel Brady
posted in Ask a product question
Configurable iOS High-urgency/Critical Alerts volume

Hi! I was just added to my organization’s PagerDuty rotation, and after setting up the iOS app on my phone and testing out the notifications, I discovered that I cannot adjust the volume of the high-urgency notifications, which are sent as native Critical Alerts. A quick Google for “ios critical alerts volume” shows that controlling the volume of these alerts is not possible as an iPhone user, but it is possible as an app developer; this blog post shows something called “PushOver” allowing users to configure Critical Alert volume on a scale of “loud” to “deafening”. “Deafening” is how I would describe the current volume level of the high-urgency notifications, and this is just not acceptable in my situation: I’m not the only person in my building, and I can hear these notifications outside on the street, two-stories down 😅. I understand their importance, but the whole apartment building doesn’t, and I’m sure to run into problems with the neighbors if I turn these on. Can you pl

90718
B

Badge winners

Show all badges
Terms & ConditionsCookie settings