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  • 325 Topics
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325 Topics
A
Abhishek Raturi
posted in Ask a product question
PagerDuty oncall schedule scenario

We have 7 team members, I want to create oncall schedule in Pager duty with below scenario 9 AM - 4 PM (Monday - Friday) single person rotation everyday 4 PM - 2 AM (Monday - Sunday) single person rotation (weekly basis) so one person will be doing monday - friday But the person oncall fr the week from 4 - 2 AM cannot be part of 9 - 4 PM How can I set this oncall schedule. tried with two layer but it overlaps for few ocassion

343
S
1 month ago
R
RavenXeroNew Member
asked in Ask a product question
Is there a way, when incidents are created, to view when extensions are triggered?

HI there,We have  PagerDuty/ServiceNow integration set up with the ServiceNow (v5.0) extension. Over the last week, the extension has stopped working for a particular Service (all the other Services work as expected).I’ve checked and can not find any logging where we can see the extension triggering when in Incident is created (i.e. creating a Ticket in S/N).I’ve checked the UI, and looked though the logging API (`/incidents/{id}/log_entries`), and can’t see if the incident logs the usage of the extension when it triggers?Any thoughts, or help on this?Regards,Dave.

251
R
2 months ago
M
mrajaNew Member
asked in Ask a product question
Event orchestration rule - slack notification

Hi,We got a scenario where a PagerDuty incident shouldn’t be triggered but a slack notification for the event should be sent. In the service orchestration rule we have a option to pause notifications , suppress alert but nothing matches our scenario. Any thoughts or help on this will be much appreciated.Thanks.,

250
M
2 months ago
Andrew Percher
Andrew PercherNew Member
asked in Ask a product question
Runbook Automation for Google Big Query

I’m trying to use Runbook Automation to run SQL against Google BQ tables on different projects to determine what the next action should be for resolution. To query as a specific service account, I need to pass a file from the keystore, but I’m having difficulty accessing it from either a Bash script or an Option. Is there a paved path for plan for having a standard workflow step for running SQL against GCP BQ?

687
M
2 months ago
M
MadMaxNew Member
asked in Ask a product question
Webhook to PagerDuty from SQL Server

 Goal: Replacement of SMTP messaging (DBMAIL) with webhooksIs it possible to send an alert from SQL Server to PagerDuty without using CLR? 

210
M
2 months ago
S
subhodas09New Member
asked in Ask a product question
Okta with Rundeck Community

How can I setup okta with rundeck community

321
M
2 months ago
C
confusedNew Member
asked in Ask a product question
3 day with no weekends schedule / rotation

Hi, I want my team to be on call 3 days at a time, with no weekends. This doesn’t seem to be possible, when I add the restriction of Monday to Friday, the scheduling of the 3 days for each person still runs into the weekend.I even tried to add another layer with just one person on it at weekends to try and block these days out, but it still doesn’t work.You can see in the image for example 6th December, Jake comes on the rota for only half a day, because the schedule is still running him through the weekend, even though weekends are excluded.It should be (from the start)David - Monday Tuesday WednesdayJake - Thursday Friday MondayMark - Tuesday Wednesday ThursdayGerald - Friday Monday Tuesdayetc. Surely this is a relatively common requirement - there must be a way I can do it? What restrictions do I need to set? Any help would be appreciated!Thanks,Davidcurrent restriction config 

782
C
2 months ago
B
bschiffNew Member
asked in Ask a product question
Enforce Custom Field on Resolution

Is there a way to enforce that a custom field is populated when resolving an incident?   Our current use case is to create a custom field for Categorization of the resolution.   However we don’t see anyway of enforcing that it gets updated.   Without enforcement then we are just running audit reports and chasing people down.   Not the best use of time.     If there was a way to enforce that the field gets updated, that would remove this concern.  

120
B
2 months ago
A
ajsumoNew Member
asked in Ask a product question
[terraform] What Happens to a Pagerduty Slack connection when the authorized user leaves?

Hi team,My company manages PagerDuty configuration in terraform. One resource we manage is a PD Slack connection. From this doc, it mentions this resource requires a `user_token` API key. https://registry.terraform.io/providers/PagerDuty/pagerduty/latest/docs/resources/slack_connection My question is, what happens when the user leaves the company? Will the user API key become unusable?

302
A
2 months ago
C
Chethan_p07New Member
asked in Ask a product question
Audit of user who active in pager duty

does anyone aware of the audit or report that we call pull where the person is on call but never recevied a notification ?

482
C
2 months ago
A
alex.hunsbergerNew Member
asked in Ask a product question
Prevent auto-resolve for existing incidents

The attached screenshot is taken from an incident in the PagerDuty web UI. I’ve recently updated the associated service not to auto-resolve incidents, but how can I change an existing incident, which has a pending action, not to take that action?I've tried to set the set the incident’s “pending_actions” field to null or [] via the API, but the change didn’t take effect. I also don't see any button on the UI for this. Is there a way to do it?

642
A
2 months ago
C
chad.sewardNew Member
asked in Ask a product question
SEV-1 Scramble Button in Teams

Hello, I am new here and looking for some help/direction.What: our company uses Teams and I want to give our support staff a button in our SEV-1 channel that they can push that will page out for on-call staff to attend the triage call.Why: we are seeking a “faster than calling the support number” means to initiate incident response.for customer reported issuesIs there a simple way to achieve this? 

131
mwalls
2 months ago
J
Justin Morel
posted in Ask a product question
Schedule with Weekly Rotation and different time requirements for each week

I have a rotation I’m scheduling for with two employees that work different hours. Employee 1 works 8a - 5p M-F Employee 2 works 3a - 12p M-F I’d like to rotate between the two employees on a weekly basis. I’m basically trying to do follow the sun, but with alternating weeks. When no one is available from this level, it will go to the regular on call rotation schedule that already exists. Is this possible? I’ve poked around the documentation a ton and the only way I’ve been able to accomplish this is with manual overrides.

583
mwalls
2 months ago
F
foragerrNew Member
asked in Ask a product question
Week on, Week off schedule

I would like to create a rotation schedule that is only active on alternate weeks.Week 1 : Person 1Week 2 : InactiveWeek 3 : Person 2Week 4 : InactiveI can easily create gaps inside of a week using restrictions, so this would be easy to do:1st Half of Week 1 : Person 12nd Half of Week 1: Inactive1st Half of Week 2: Person 22nd Half of Week 2: InactiveBut I cant figure out Week On, Week Off. Is there a way other than restrictions I’m missing?(I realize I could add a dummy account to fill in for the inactive weeks, I would prefer not to do that)

180
F
2 months ago
M
MinkuNew Member
asked in Ask a product question
Managing Alert Routing in Prometheus rules with PagerDuty Using Labels for Different Teams

 Hello everyone,I am facing a challenge with setting up alert routing for Kubernetes clusters using Prometheus and PagerDuty, and I wanted to seek your advice or suggestions on how to solve this. ### Problem:We are currently using Prometheus rules to trigger alerts and send them to PagerDuty (PD) for our Kubernetes clusters. At the moment, all our alerts are routed to a single PagerDuty service. Now, we need to separate these alerts based on labels in the Prometheus rules to ensure they are handled by different teams. Specifically:- We want to route alerts for different teams based on labels defined in the Prometheus alerting rules.- Each team should have its own escalation policy within PagerDuty, but we must keep using a single PagerDuty service.- Unfortunately, we can't use the **AI Ops feature of PagerDuty** to help with this segregation. ### Example:We have two teams, **Team A** and **Team B**. Alerts for these teams should be routed based on a label in the Prometheus alert rules.

541
xamici
2 months ago
P
PagerDuty UserDutonian
posted in Ask a product question
New User - What is the best way to trigger scripts as part of an escalation policy / workflow?

Hello! I am a new user of PagerDuty (my division just signed me up). Using PagerDuty, I would like to create a workflow that would allow me to incorporate automation as part of my escalation policy. For example, I would like an escalation policy to… Notify me that there is an error Kick off a script that will generate reports / automation Depending on the response in step 2, provide me another tailored notification Does PagerDuty support this?

162
K
2 months ago
B
bschiffNew Member
asked in Ask a product question
Event Orchestration - Notify after X number of Alerts?

Our use case seems to be the opposite of what PagerDuty currently supports.   I know we can use the Dedup Key to merge alerts into an already open incident and help with grouping alerts.     However our use case is to not send a notification unless we have received X number of alerts in Y time.       What we see is that a run will fail, but the next run in 15 mins is successful, so our on-call person is getting paged and then resolving the ticket because the next run was successful.    Would be good to not page the On-call person unless the next run also fails.    But haven’t seen how to handle this in PD.  The Auto-Resolve doesn’t work in our case because they are individual alerts - from seperate runs of a pipeline - the dedup key is what links them. Has anyone dealt with a use case like this?   Have you been able to solve it?

293
mwalls
3 months ago
B
bschiffNew Member
asked in Ask a product question
Use Service Dependency to Disable Alerts

We have a use case that looks to not be supported by PagerDuty, wondering if anyone has a way to implement this scenario.Our pipelines are dependent on 3rd party APIs.    When there is schedule maintenance of an API, we would like to be able to disable all alerts related to pipelines that are dependent on that API.     I have looked into setting up the API as a dependent service, but it doesn’t look like I can do anything with this linkage to suppress alerts.   

231
mwalls
3 months ago
S
spikeNew Member
asked in Ask a product question
ServiceNow Priority sometimes missing

We’ve recently upgraded to the newest version of the PagerDuty integration in ServiceNow.Now what we are finding is that sometime, the priority is not added to the ServiceNow incident that is raised. Most of the time things work fine. But sometimes, an incident is created with no priority.Most days we get one or two. Some days we get 50+.I can see no pattern to what’s going on. Times are random. Counts appear random, and most of the time it works fine.I’ve enabled debugging on PagerDuty, even added a few logs in myself, but I’m not able to see any actually issues.Has anyone come across this? Does anyone have an ideas on how I might move things forward?

192
S
3 months ago
M
maheshnavaleNew Member
asked in Ask a product question
Duplicate incidents created by pagerduty while creating incident in PD from SNOW

We have upgraded to Webhook3 and have all intergrations intact howevee still we have observed duplicate incidents created by PD in SNOW. Please advise if this is known issue.

221
xamici
3 months ago
P
PagerDuty UserDutonian
posted in Ask a product question
Slack integration to auto update an alias

Hi there, new around here with a quick question. I’m trying to set up automation so as on-call changes week by week it can automatically update a Slack workspaces @oncall-team alias. IE: Person A and Person B. Week 1 Person A is on call the @oncall-team maps to Person A. Week 2, Person B becomes oncall and @oncall-team alias automatically updates to Person B. Any tips? ChatGPT didn’t bring up anything fruitful.

1042
P
3 months ago
T
tehletterk
asked in Ask a product question
iOS 18 Custom Notification Sound

Hey everyone, I was just wondering if there's a way to set a customized notification sound for an alert with iOS 18 in the Pagerduty app itself.  The only options available are either the built-in notification sounds that Pagerduty offers, or choosing the “iOS Tones” folder - but this folder does not show the custom notification/ringtone sounds that I’ve setup in iOS itself.  There is also no way to change the app’s notification sounds from the iOS Settings app, I can only toggle sounds on or off as a blanket option.  Just wondering if this is possible or maybe on the roadmap for the future, as it seems like older versions of the app supported this (as does the Android app). In the first two screenshots, this is all we have to choose from - the stock Pagerduty sounds or the iOS tones folder.  In my third screenshot, iOS Settings app doesn't offer any options except sounds on or off.  In my last screenshot, I already have custom sounds working in iOS Settings, but they still aren't avai

4370
T
3 months ago
Jon Hanseling
Jon HanselingNew Member
asked in Ask a product question
Archiving false alerts?

Occasionally we’ll see false alarms in PagerDuty due to an upstream issue coming from Splunk or New Relic. These are alerts that fired due to testing, maintenance, or some other event that we don’t want to “count” as real production incidents. I don’t see an ability in the tool to archive/hide/etc. these events so that they don’t clutter up our reporting & analytics.  Anyone else have a solution or approach to manage these? 

471
xamici
3 months ago
F
fakemailred888New Member
asked in Ask a product question
Do I have any control at all over how email notifications sent by the events API display details?

I’m not talking about the email integration, I’m using the Events API with a global orchestration and I’m not using AI Ops.The email notifications sent are a problem. In the app the “details” json is nicely displayed, but in emails the entire details field is crammed together in one text string.Can I fix this? PD is sending html emails, why can’t it format the details field nice like in the app?I have users that want to use email as their notification channel without using the app. The details section in the emails is practically unreadable.I can’t find any settings or docs about making the details section in emails look better.

190
F
3 months ago
F
fakemailred888New Member
asked in Ask a product question
How do I add a custom field when sending events with the PagerDuty Events API?

I want to create a custom field and add it to events I create with the events API: https://support.pagerduty.com/main/docs/custom-fields-on-incidents. I'm not using orchestration.I'm using the events API and I see no option for custom fields: https://developer.pagerduty.com/api-reference/368ae3d938c9e-send-an-event-to-pager-dutyI want to use this custom field to add info to the PD incidents when they are generated for users to see so it can't happen after the incident is create from the event.If I have to make multiple API calls to create an event, get the incident that the event generated, then update the incident with a custom field it will have no utility for me. Is this how this is suppose to work? SO post: https://stackoverflow.com/questions/79051228/how-do-i-add-a-custom-field-when-sending-events-with-the-pagerduty-events-api

602
F
3 months ago

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