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I am needing to create a DuPont schedule in PagerDuty and having a hard time.  Has anyone ever created a true DuPont schedule that can help?

Hi allPagerduty has been working fine for me for years, but today as I’m about to go on call, its started doing this, and then just quits.I tried reinstalling the app but it just quits with the same message even before I can loginI’ve got a stock Google Pixel 7a running Android 16Anyone know whats going on?CheersL 

I am trying to understand the best way to set this up.  I need all incoming alerts to be high priority I want any alert that comes in between 9-6 to not route to the on call tech.  anything outside of those hours will get routed with high priority so the onca tech is alerted and called. 

Hi team,I'm integrating PagerDuty with ServiceNow using the V3 webhook for incident events. While handling the incident.annotated event, I noticed that the webhook payload does not include key fields like status, service_id, or escalation_policy.id.My current requirement is to prevent worknote updates in ServiceNow when a PagerDuty incident note is added — but only for one specific service.Could you please advise: Is there a way to enrich the incident.annotated payload to include service_id or escalation_policy.id? Alternatively, is there a recommended approach to identify the service from the webhook and conditionally skip worknote updates in ServiceNow? Any guidance or best practices would be greatly appreciated.

I was looking into adding custom workflow or custom incident actions to our service. - https://support.pagerduty.com/main/docs/incident-workflows- https://support.pagerduty.com/main/docs/custom-incident-actions​​What’s the best way to authenticate the URL request? Looks like Pagerduty V3 webhooks are automatically sent with a signature (e.g. X-PagerDuty-Signature). Then in our lambda, I’m able to use this handy webhookv3 client library to verify the signature. ​- https://developer.pagerduty.com/docs/webhooks-overview- https://github.com/PagerDuty/go-pagerduty/blob/main/webhookv3/webhookv3.goHowever, it doesn’t appear this header is attached to either the custom workflow nor incident action POST

 Hi,My iOS (18.6.2) iPhone 14 Pro is unable to use other built-in ringtones from the PagerDuty app (e.g., "PagerDuty Alert") when receiving High-Urgency push notifications. It always plays the default "ding ding ding"-type sound, even though I have already enabled Critical Alerts for High-Urgency notifications.

Dear PagerDuty Community,We’ve been struggling to configure our PagerDuty schedule for a team of exactly 10 developers, with two on-call shifts per workday (10 shift slots per week). This challenge was raised in the forum several years ago for 7 slots and 7 engineers, but it seems it hasn’t received enough attention from the PagerDuty team.Here’s a simplified example to illustrate the problem:Suppose, we have a team of 5 engineers - A, B, C, D, and E - and one on-call slot per workday. If we simply configure a schedule with these five engineers filling the five weekday slots, each engineer ends up with a fixed day every week (e.g., A always on Mondays, B always on Tuesdays, etc.). This is not desirable — we want the days to rotate so that A is on Monday in week one, Tuesday in week two, Wednesday in week three, and so on.The only workable solution we’ve found so far is to manually create a long, repetitive list of people, such as:

Hello,I am trying to create an incident workflow which makes an  HTTP POST requests to en external server. I need to send the incident creation time in epoch timestamp format. It looks like {{incident.created_at}} is ISO 8601 . How can I get this timestamp? Alex

I’ve read that there’s a way to re-alert on an ack’ed alert if the alert remains unresolved after so long. How does one set this up? I cannot find anything relative to that in escalation policies.TIA,Jim

I’m a peon.  I am a sad end-user who has to go oncall every now and then.My god this thing is terrible to use!!I want to quickly put in a override because I’ll be doing some work and I’ll create alarms.  So I need to take over that time.Here’s what I’m presented with when I login.  I can go into each of those menus above, none of them are clear or related to the fact I’m oncall and want to do a thing relating to it.Finally after fiddling around I get to schedules. No, that’s useless. Can’t do an override in there (or can I...)Oh! Go to schedules and there’s a big blue “Create Override” button.  Great! I click that, fill in all the deta

Hi folks, I recently created an Incident Workflow which triggers automatically for a service and everything is fine and working no problem.However, now, I want to add a new kind of workflow that can be triggered manually for that same service, and for some reason, searching that service always returns “No Matches Found”..Even if I enter into the workflow I that was already created a month or so ago, and “Edit” that service, I can see it populated, but let’s say I remove it and type it again, it will return “No Matches Found”.If I clone a workflow, the service is populated with no issue, but obviously I need to create a manual trigger and I still encounter the issue.It’s incredibly frustrating as this is holding up a major change to the way we handle certain incidents, so any advice on this matter would be greatly appreciated.I've already raised a support request via Chat, but no response, hence I’m here.Thanks!

Hi TeamI’d like to confirm whether there is a dedicated FedRAMP- API version available, or if it is the same API as the standard version. If there is a separate endpoint or documentation for the FedRAMP API, could you please share the link?Thank you for your help,

Hey,I want the escalation policy to be non linear.currently, level 1 can escalate to level 2 and level 2 escalate to level 3.I want level 1 to be able to select if to escalate to level 2 or 3. is it possible and how can I accomplish it?thanks.

when you go to porfile → user setting, you have the option to create API User Tokens, but I can’t use them at allI downloaded the Postman collection from this page developer.pagerduty.com/docs/rest-api-overview and entered the owner’s Token, but the response for all requests is 401 unauthorizedam I using the wrong documentation or what 

Issue Summary:We're experiencing a problem where ServiceNow incidents triggered by Solarwinds alerts are not creating corresponding incidents in PagerDuty, even though they meet the priority criteria (P1–P3).Context: Solarwinds is our alerting tool, integrated with ServiceNow (Yokohama, PD Spoke 1.4.0, PD 8.2.0). ServiceNow is configured to forward P1–P3 incidents to PagerDuty. We're using assignment group services only in PagerDuty (no business/technical services). This issue began after integrating Solarwinds through ServiceNow Event Management. What we've observed: Some PagerDuty webhooks become disabled intermittently, though health checks often return normal. The issue is inconsistent—not all Solarwinds-triggered SNOW incidents fai

Hi everyone,We’ve installed the PagerDuty Platform for Real-Time Operations in our ServiceNow sandbox (v8+), and the integration is working smoothly — incident notes from PagerDuty are currently updating in the Work Notes section of the linked ServiceNow incident.However, our new requirement is to have these notes update the Additional Comments field instead, so that they're visible to requesters and not just internal users.We've reviewed that the annotate webhook event triggers the sync, and it appears to append notes with a suffix like (PagerDuty: USERNAME on TIMESTAMP) into work notes.Can anyone guide us on: Where we can modify this field mapping — script include, transform map, or scripted REST API? Best practices for safely updating comments instead of work_notes without breaking audit trail or notifications? Any potential cav

 Goal: Replacement of SMTP messaging (DBMAIL) with webhooksIs it possible to send an alert from SQL Server to PagerDuty without using CLR? 

Trying to use a Generic Webhook v3 to post to a Google Apps Script. Ideally Script will receive PagerDuty alert and insert into a Sheet for reporting purposes. Due to none of that working, for now the script has been simplified to just log that it has been triggered. This works fine from something like Postman but radio silence when hooked up to PagerDuty. I haven’t had any luck getting logs from Google Apps Script so wondering if there are any logs on PD side for failed webhooks?Failing that has anyone successfully connect PD Generic Webhook → Apps Script? Seems plausible but maybe I’m missing something.

The way that we're currently using PagerDuty means that some fields do not add value in Slack messages generated by the Slack Integration of PagerDuty.But those do distract and take up unneeded space. I'm therefore looking for a way to remove the Type, Service and Urgency from those Slack posts. And when possible, also change the wrapping (take more of the available width in Slack) of the incident title. What are my options to achieve this?One way I could tailor the content, is to start using incident workflows. But that way, I don't have ways to update such Slack posts when the incident status is updated. Nor am I able to add the Acknowledge/Resolve buttons to those posts.And the Slack Integration is marked as Legacy in PagerDuty, what's then the non-legacy method to integrate with Slack?

Hi all,I'm in the process of testing out the Events API V2 integration with my PagerDuty instance, and am having trouble making use of the `payload.timestamp` field of the Alert Event endpoint.Specifically, when I am including the `timestamp` field in the request, I can't find it reflected anywhere in the alert that is created in PagerDuty. For example, I used a simplified version of the example payload given on the documentation page for sending an alert (https://developer.pagerduty.com/docs/send-alert-event):```{  "payload": {    "summary": "Example alert on host1.example.com",    "timestamp": "2015-07-17T08:42:58.315+0000",    "source": "monitoringtool:cloudvendor:central-region-dc-01:852559987:cluster/api-stats-prod-003",    "severity": "info",    "component": "postgres",    "group": "prod-datapipe",    "class": "deploy",    "custom_details": {      "ping time": "1500ms",      "load avg"

Hihttps://diva-e.pagerduty.com/my-on-call/monthis there a way to have the week starting with monday? not only because our shifts rotate at monday but because or work week always starts at monday (in Europe).ISO-8601https://www.epochconverter.com/weeks/2025it’s exremly confusing to have my-on-call shift calender starting at sunday! IMHO everybody uses the word <weekend> in reference to saturday and sunday?! it’s named weekEND, therefore the week always starts at monday, not at sunday.greetings from Germany (U.S.E. ;)Stefan K.

I have set up my phone and sms, verified them, and sent myself test messages. However, the Onboarding banner still wants me to do this. I have set it up, verified, sent tests, sent tests, and sent tests. But, it doesn’t help.Then, I deleted them, re-added them (phone and sms), verified them, tested them. The tests come through, but the onboarding wizard still says I need to “receive a test notification”. It is the only item left in the onboarding list. Help! How do I get the onboarding wizard to go away?

Is there anyway for users to put dates of their non availability so that the scheduler doesn’t put them on for upcoming out of office dates. 

I’m trying to retrieve all the incidents for certain days. I’m using what I think is the correct syntax from the docs: curl -s --request GET "https://api.pagerduty.com/incidents?since=2025-06-29T00:00:00Z&until=2025-06-29T23:59:59Z&limit=100" \  --header 'Accept: application/json' \  --header 'Authorization: Token token=REDACT' \  --header 'Content-Type: application/json' -o /tmp/pdalerts_test.json However, the results I get only show six results when I can see many more in the Pager Duty website. Depending on the day, sometimes I get more, sometimes I get less, so I don’t believe that I’m hitting a paging limit?Anyone have a hint?

Hi,I am trying to make changes to the SMS content that we get when alert gets triggered. I am not able to see any option for that. Kindly can anyone help with the settings details? I like to have the meaningful SMS content so that I would know what is wrong.  Thanks!