Ask a product question

Hi,As part of a service orchestration rule or another type of rule, is it possible to check for the existence of an active incident within another PagerDuty service as a pre-processing step to paging us outBasically we have 2 PagerDuty services, App A and App B. When we get an incident in for App A, we’d like to check to see if there’s an active incident for App B that was created around the same time. If there is an active incident, then the escalation policy/notification policy gets enacted and people are paged out. Is something like that possible, assuming we have access to both of the PagerDuty services?

If you Awknowledge or Resolve an incident the Slackbot adds PagerDuty Username @slack-name to the Slack notification, but why tag me, the PD username I get? It seems very noisy and distracting If I’ve closed an incident I don’t need a Slack mention telling me so, I know I’ve done so, and everyone else can tell who it was by the PagerDuty Username

I am configuring a new PD service where “Outside support hours” is set to “Dynamic notifications based on alert severity”. If severity is “high” the on-call engineer gets paged, otherwise it will be considered as low urgency. Up to this point all good. However, I want the alert to be raised to high urgency once we enter support hours. This is possible when “Outside of support hours” is set to “Low-urgency notifications, do not escalate” as there’s a check-box “Raise urgency of unacknowledged incidents to high” I can tick. Why is this checkbox not available when I select "“Dynamic notifications based on alert severity”? Let me know of an alternative approach. I wanting to avoid having to create 2 services for this.

I’m not sure if anyone encountered similar problem.We just suddenly cannot receive any webhook of pagerduty from Sep26,  the endpoint is definitely reachable and had been working for years.I can see the webhook integration of most services had been disabled,  if I manually enable them , they just got back to be disabled almost immediately.it did happen around my yearly renewal ,so I wonder if it’s something to do with that.

Hi all!I would like to alert on specific incidents containing specific text in the alert, suppressing all other alerts between the hours of 10pm-6am.I have created a service orchestration rule which runs and updates the summary field when the summary field contains the specific text, which I believe then alerts. In that rule is also an else rule to suppress all other alerts. The part I’m having difficulty on is how to enable this rule only during the hours of 10pm-6am. I would appreciate any assistance!

Hi! I was just added to my organization’s PagerDuty rotation, and after setting up the iOS app on my phone and testing out the notifications, I discovered that I cannot adjust the volume of the high-urgency notifications, which are sent as native Critical Alerts. A quick Google for “ios critical alerts volume” shows that controlling the volume of these alerts is not possible as an iPhone user, but it is possible as an app developer; this blog post shows something called “PushOver” allowing users to configure Critical Alert volume on a scale of “loud” to “deafening”. “Deafening” is how I would describe the current volume level of the high-urgency notifications, and this is just not acceptable in my situation: I’m not the only person in my building, and I can hear these notifications outside on the street, two-stories down 😅. I understand their importance, but the whole apartment bu

Hello when attempting to run a ansible play via bash script on a remote RHEL 9 node i am getting "ERROR]: Task failed: Finalization of task args for 'ansible.builtin.set_fact' failed: Error while resolving value for 'infoblox_next_ip': The lookup plugin 'nios_next_ip' failed: a bytes-like object is required, not 'str'". This play is using the infoblox plugin to lookup ip addresses, it works great if i run on the remote node local CLI however when triggered from rundeck to the RHEL 9 node i get this error. From my testing it appears to be related to the password and special characters but im not 100% sure. Any ideas on how to troubleshoot?Not working(trigger from rundeck): rundeck -> shell script -> ansible-playbook -> infoblox moduleWorking(local CLI on RHEL Node): ansible-playbook -> infoblox module250 - name: Get next available IP address in given subnet with exclusions251   ansible.builtin.set_fact:252     infoblox_next_ip: &g

I am new to pagerduty. Trying to set up alerts and escalation policy. nothing seems to work at all. I have set escalation policy repeat alert 9 times if no one acknowledges. and guest what after that change I stop getting any kind of alerts even if I acknowledged it whilst alert is still firing from grafana side.  I doesnt repeat any alert at all for some reason and also creates incidents in a single payload. Why would I want all incidents in one payload. Also do you have feature when alert closes itself once it stops firing from grafana side like it happens in opsgenie. 

Hey all, I’m utilizing the /incidents API to fetch all incidents for an internal report. From what I can tell the since/until date parameter is filtering based on the created_at date. Does anyone know if there is a way to filter based on the updated_at field? I’d like to incrementally load a warehouse with the incidents from this API, but you can’t really do that if you can only filter by the created_at date.  

Hi, in the get incidents api the list of acknowledgements gets cleared after it has been resolved/triggered, why is that? Can we please preserve the list of acknowledgements, we need this data for our reporting

Hello,Am trying to setup rundeck :4.11(with customized docker image) with MySQL azure:8.0.42 as database.Am struck with the liquibase below error:Issue:“Caused by: liquibase.exception.MigrationFailedException: Migration failed for change set core/WorkflowWorkflowStepPrimaryKey.groovy::1653585641550-1::rundeckuser (generated):     Reason: liquibase.exception.DatabaseException: Incorrect table definition; there can be only one auto column and it must be defined as a key [Failed SQL: (1075) ALTER TABLE poc_rundeck.workflow_workflow_step ADD id BIGINT AUTO_INCREMENT NOT NULL PRIMARY KEY]        at liquibase.changelog.ChangeSet.execute(ChangeSet.java:696)”.  When I tried the same instance on flexible server database with MySQL:8.0.25, it is running without any error.I have done all the prerequisites mentioned in the official documentation regarding “sql_generate_invisible_primary_key > Change its value to OF

For the past few weeks when I try to “acknowledge” an incident, it ends up snoozing it by default. I then get woken up 10 minutes later despite the acknowledgement. Very, very annoying. 

Hi PagerDuty team! 👋I'm trying to get custom details from Grafana alerts to display in our Slack notifications, but only seeing basic information.Current Setup:✅ Grafana → PagerDuty integration working (using Events API V2) ✅ PagerDuty → Slack integration connected (service: my-service-prod → channel: #team-alerts) ✅ Alerts are flowing through successfullyThe Issue: Our Grafana alerts send rich custom details to PagerDuty (verified in PagerDuty incident view):severity: "critical" namespace: "production" pod: "api-service-7d9c5-xyz" cluster: "us-west-2-prod" component: "api-service" description: "Pod is in CrashLoopBackOff state..." runbook_url: "https://wiki.internal/runbooks/..."However, in

I am needing to create a DuPont schedule in PagerDuty and having a hard time.  Has anyone ever created a true DuPont schedule that can help?

Hi allPagerduty has been working fine for me for years, but today as I’m about to go on call, its started doing this, and then just quits.I tried reinstalling the app but it just quits with the same message even before I can loginI’ve got a stock Google Pixel 7a running Android 16Anyone know whats going on?CheersL 

I am trying to understand the best way to set this up.  I need all incoming alerts to be high priority I want any alert that comes in between 9-6 to not route to the on call tech.  anything outside of those hours will get routed with high priority so the onca tech is alerted and called. 

Hi team,I'm integrating PagerDuty with ServiceNow using the V3 webhook for incident events. While handling the incident.annotated event, I noticed that the webhook payload does not include key fields like status, service_id, or escalation_policy.id.My current requirement is to prevent worknote updates in ServiceNow when a PagerDuty incident note is added — but only for one specific service.Could you please advise: Is there a way to enrich the incident.annotated payload to include service_id or escalation_policy.id? Alternatively, is there a recommended approach to identify the service from the webhook and conditionally skip worknote updates in ServiceNow? Any guidance or best practices would be greatly appreciated.

I was looking into adding custom workflow or custom incident actions to our service. - https://support.pagerduty.com/main/docs/incident-workflows- https://support.pagerduty.com/main/docs/custom-incident-actions​​What’s the best way to authenticate the URL request? Looks like Pagerduty V3 webhooks are automatically sent with a signature (e.g. X-PagerDuty-Signature). Then in our lambda, I’m able to use this handy webhookv3 client library to verify the signature. ​- https://developer.pagerduty.com/docs/webhooks-overview- https://github.com/PagerDuty/go-pagerduty/blob/main/webhookv3/webhookv3.goHowever, it doesn’t appear this header is attached to either the custom workflow nor incident action POST

 Hi,My iOS (18.6.2) iPhone 14 Pro is unable to use other built-in ringtones from the PagerDuty app (e.g., "PagerDuty Alert") when receiving High-Urgency push notifications. It always plays the default "ding ding ding"-type sound, even though I have already enabled Critical Alerts for High-Urgency notifications.

Dear PagerDuty Community,We’ve been struggling to configure our PagerDuty schedule for a team of exactly 10 developers, with two on-call shifts per workday (10 shift slots per week). This challenge was raised in the forum several years ago for 7 slots and 7 engineers, but it seems it hasn’t received enough attention from the PagerDuty team.Here’s a simplified example to illustrate the problem:Suppose, we have a team of 5 engineers - A, B, C, D, and E - and one on-call slot per workday. If we simply configure a schedule with these five engineers filling the five weekday slots, each engineer ends up with a fixed day every week (e.g., A always on Mondays, B always on Tuesdays, etc.). This is not desirable — we want the days to rotate so that A is on Monday in week one, Tuesday in week two, Wednesday in week three, and so on.The only workable solution we’ve found so far is to manually create a long, repetitive list of people, such as:

Hello,I am trying to create an incident workflow which makes an  HTTP POST requests to en external server. I need to send the incident creation time in epoch timestamp format. It looks like {{incident.created_at}} is ISO 8601 . How can I get this timestamp? Alex

I’ve read that there’s a way to re-alert on an ack’ed alert if the alert remains unresolved after so long. How does one set this up? I cannot find anything relative to that in escalation policies.TIA,Jim

I’m a peon.  I am a sad end-user who has to go oncall every now and then.My god this thing is terrible to use!!I want to quickly put in a override because I’ll be doing some work and I’ll create alarms.  So I need to take over that time.Here’s what I’m presented with when I login.  I can go into each of those menus above, none of them are clear or related to the fact I’m oncall and want to do a thing relating to it.Finally after fiddling around I get to schedules. No, that’s useless. Can’t do an override in there (or can I...)Oh! Go to schedules and there’s a big blue “Create Override” button.  Great! I click that, fill in all the deta

Hi folks, I recently created an Incident Workflow which triggers automatically for a service and everything is fine and working no problem.However, now, I want to add a new kind of workflow that can be triggered manually for that same service, and for some reason, searching that service always returns “No Matches Found”..Even if I enter into the workflow I that was already created a month or so ago, and “Edit” that service, I can see it populated, but let’s say I remove it and type it again, it will return “No Matches Found”.If I clone a workflow, the service is populated with no issue, but obviously I need to create a manual trigger and I still encounter the issue.It’s incredibly frustrating as this is holding up a major change to the way we handle certain incidents, so any advice on this matter would be greatly appreciated.I've already raised a support request via Chat, but no response, hence I’m here.Thanks!

Hi TeamI’d like to confirm whether there is a dedicated FedRAMP- API version available, or if it is the same API as the standard version. If there is a separate endpoint or documentation for the FedRAMP API, could you please share the link?Thank you for your help,