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I am new to pagerduty. Trying to set up alerts and escalation policy. nothing seems to work at all. I have set escalation policy repeat alert 9 times if no one acknowledges. and guest what after that change I stop getting any kind of alerts even if I acknowledged it whilst alert is still firing from grafana side.  I doesnt repeat any alert at all for some reason and also creates incidents in a single payload. Why would I want all incidents in one payload. Also do you have feature when alert closes itself once it stops firing from grafana side like it happens in opsgenie. 

Hey all, I’m utilizing the /incidents API to fetch all incidents for an internal report. From what I can tell the since/until date parameter is filtering based on the created_at date. Does anyone know if there is a way to filter based on the updated_at field? I’d like to incrementally load a warehouse with the incidents from this API, but you can’t really do that if you can only filter by the created_at date.  

Hi, in the get incidents api the list of acknowledgements gets cleared after it has been resolved/triggered, why is that? Can we please preserve the list of acknowledgements, we need this data for our reporting

Hello,Am trying to setup rundeck :4.11(with customized docker image) with MySQL azure:8.0.42 as database.Am struck with the liquibase below error:Issue:“Caused by: liquibase.exception.MigrationFailedException: Migration failed for change set core/WorkflowWorkflowStepPrimaryKey.groovy::1653585641550-1::rundeckuser (generated):     Reason: liquibase.exception.DatabaseException: Incorrect table definition; there can be only one auto column and it must be defined as a key [Failed SQL: (1075) ALTER TABLE poc_rundeck.workflow_workflow_step ADD id BIGINT AUTO_INCREMENT NOT NULL PRIMARY KEY]        at liquibase.changelog.ChangeSet.execute(ChangeSet.java:696)”.  When I tried the same instance on flexible server database with MySQL:8.0.25, it is running without any error.I have done all the prerequisites mentioned in the official documentation regarding “sql_generate_invisible_primary_key > Change its value to OF

For the past few weeks when I try to “acknowledge” an incident, it ends up snoozing it by default. I then get woken up 10 minutes later despite the acknowledgement. Very, very annoying. 

Hi PagerDuty team! 👋I'm trying to get custom details from Grafana alerts to display in our Slack notifications, but only seeing basic information.Current Setup:✅ Grafana → PagerDuty integration working (using Events API V2) ✅ PagerDuty → Slack integration connected (service: my-service-prod → channel: #team-alerts) ✅ Alerts are flowing through successfullyThe Issue: Our Grafana alerts send rich custom details to PagerDuty (verified in PagerDuty incident view):severity: "critical" namespace: "production" pod: "api-service-7d9c5-xyz" cluster: "us-west-2-prod" component: "api-service" description: "Pod is in CrashLoopBackOff state..." runbook_url: "https://wiki.internal/runbooks/..."However, in

I am needing to create a DuPont schedule in PagerDuty and having a hard time.  Has anyone ever created a true DuPont schedule that can help?

Hi allPagerduty has been working fine for me for years, but today as I’m about to go on call, its started doing this, and then just quits.I tried reinstalling the app but it just quits with the same message even before I can loginI’ve got a stock Google Pixel 7a running Android 16Anyone know whats going on?CheersL 

I am trying to understand the best way to set this up.  I need all incoming alerts to be high priority I want any alert that comes in between 9-6 to not route to the on call tech.  anything outside of those hours will get routed with high priority so the onca tech is alerted and called. 

Hi team,I'm integrating PagerDuty with ServiceNow using the V3 webhook for incident events. While handling the incident.annotated event, I noticed that the webhook payload does not include key fields like status, service_id, or escalation_policy.id.My current requirement is to prevent worknote updates in ServiceNow when a PagerDuty incident note is added — but only for one specific service.Could you please advise: Is there a way to enrich the incident.annotated payload to include service_id or escalation_policy.id? Alternatively, is there a recommended approach to identify the service from the webhook and conditionally skip worknote updates in ServiceNow? Any guidance or best practices would be greatly appreciated.

I was looking into adding custom workflow or custom incident actions to our service. - https://support.pagerduty.com/main/docs/incident-workflows- https://support.pagerduty.com/main/docs/custom-incident-actions​​What’s the best way to authenticate the URL request? Looks like Pagerduty V3 webhooks are automatically sent with a signature (e.g. X-PagerDuty-Signature). Then in our lambda, I’m able to use this handy webhookv3 client library to verify the signature. ​- https://developer.pagerduty.com/docs/webhooks-overview- https://github.com/PagerDuty/go-pagerduty/blob/main/webhookv3/webhookv3.goHowever, it doesn’t appear this header is attached to either the custom workflow nor incident action POST

 Hi,My iOS (18.6.2) iPhone 14 Pro is unable to use other built-in ringtones from the PagerDuty app (e.g., "PagerDuty Alert") when receiving High-Urgency push notifications. It always plays the default "ding ding ding"-type sound, even though I have already enabled Critical Alerts for High-Urgency notifications.

Dear PagerDuty Community,We’ve been struggling to configure our PagerDuty schedule for a team of exactly 10 developers, with two on-call shifts per workday (10 shift slots per week). This challenge was raised in the forum several years ago for 7 slots and 7 engineers, but it seems it hasn’t received enough attention from the PagerDuty team.Here’s a simplified example to illustrate the problem:Suppose, we have a team of 5 engineers - A, B, C, D, and E - and one on-call slot per workday. If we simply configure a schedule with these five engineers filling the five weekday slots, each engineer ends up with a fixed day every week (e.g., A always on Mondays, B always on Tuesdays, etc.). This is not desirable — we want the days to rotate so that A is on Monday in week one, Tuesday in week two, Wednesday in week three, and so on.The only workable solution we’ve found so far is to manually create a long, repetitive list of people, such as:

Hello,I am trying to create an incident workflow which makes an  HTTP POST requests to en external server. I need to send the incident creation time in epoch timestamp format. It looks like {{incident.created_at}} is ISO 8601 . How can I get this timestamp? Alex

I’ve read that there’s a way to re-alert on an ack’ed alert if the alert remains unresolved after so long. How does one set this up? I cannot find anything relative to that in escalation policies.TIA,Jim

I’m a peon.  I am a sad end-user who has to go oncall every now and then.My god this thing is terrible to use!!I want to quickly put in a override because I’ll be doing some work and I’ll create alarms.  So I need to take over that time.Here’s what I’m presented with when I login.  I can go into each of those menus above, none of them are clear or related to the fact I’m oncall and want to do a thing relating to it.Finally after fiddling around I get to schedules. No, that’s useless. Can’t do an override in there (or can I...)Oh! Go to schedules and there’s a big blue “Create Override” button.  Great! I click that, fill in all the deta

Hi folks, I recently created an Incident Workflow which triggers automatically for a service and everything is fine and working no problem.However, now, I want to add a new kind of workflow that can be triggered manually for that same service, and for some reason, searching that service always returns “No Matches Found”..Even if I enter into the workflow I that was already created a month or so ago, and “Edit” that service, I can see it populated, but let’s say I remove it and type it again, it will return “No Matches Found”.If I clone a workflow, the service is populated with no issue, but obviously I need to create a manual trigger and I still encounter the issue.It’s incredibly frustrating as this is holding up a major change to the way we handle certain incidents, so any advice on this matter would be greatly appreciated.I've already raised a support request via Chat, but no response, hence I’m here.Thanks!

Hi TeamI’d like to confirm whether there is a dedicated FedRAMP- API version available, or if it is the same API as the standard version. If there is a separate endpoint or documentation for the FedRAMP API, could you please share the link?Thank you for your help,

Hey,I want the escalation policy to be non linear.currently, level 1 can escalate to level 2 and level 2 escalate to level 3.I want level 1 to be able to select if to escalate to level 2 or 3. is it possible and how can I accomplish it?thanks.

when you go to porfile → user setting, you have the option to create API User Tokens, but I can’t use them at allI downloaded the Postman collection from this page developer.pagerduty.com/docs/rest-api-overview and entered the owner’s Token, but the response for all requests is 401 unauthorizedam I using the wrong documentation or what 

Issue Summary:We're experiencing a problem where ServiceNow incidents triggered by Solarwinds alerts are not creating corresponding incidents in PagerDuty, even though they meet the priority criteria (P1–P3).Context: Solarwinds is our alerting tool, integrated with ServiceNow (Yokohama, PD Spoke 1.4.0, PD 8.2.0). ServiceNow is configured to forward P1–P3 incidents to PagerDuty. We're using assignment group services only in PagerDuty (no business/technical services). This issue began after integrating Solarwinds through ServiceNow Event Management. What we've observed: Some PagerDuty webhooks become disabled intermittently, though health checks often return normal. The issue is inconsistent—not all Solarwinds-triggered SNOW incidents fai

Hi everyone,We’ve installed the PagerDuty Platform for Real-Time Operations in our ServiceNow sandbox (v8+), and the integration is working smoothly — incident notes from PagerDuty are currently updating in the Work Notes section of the linked ServiceNow incident.However, our new requirement is to have these notes update the Additional Comments field instead, so that they're visible to requesters and not just internal users.We've reviewed that the annotate webhook event triggers the sync, and it appears to append notes with a suffix like (PagerDuty: USERNAME on TIMESTAMP) into work notes.Can anyone guide us on: Where we can modify this field mapping — script include, transform map, or scripted REST API? Best practices for safely updating comments instead of work_notes without breaking audit trail or notifications? Any potential cav

 Goal: Replacement of SMTP messaging (DBMAIL) with webhooksIs it possible to send an alert from SQL Server to PagerDuty without using CLR? 

Trying to use a Generic Webhook v3 to post to a Google Apps Script. Ideally Script will receive PagerDuty alert and insert into a Sheet for reporting purposes. Due to none of that working, for now the script has been simplified to just log that it has been triggered. This works fine from something like Postman but radio silence when hooked up to PagerDuty. I haven’t had any luck getting logs from Google Apps Script so wondering if there are any logs on PD side for failed webhooks?Failing that has anyone successfully connect PD Generic Webhook → Apps Script? Seems plausible but maybe I’m missing something.

The way that we're currently using PagerDuty means that some fields do not add value in Slack messages generated by the Slack Integration of PagerDuty.But those do distract and take up unneeded space. I'm therefore looking for a way to remove the Type, Service and Urgency from those Slack posts. And when possible, also change the wrapping (take more of the available width in Slack) of the incident title. What are my options to achieve this?One way I could tailor the content, is to start using incident workflows. But that way, I don't have ways to update such Slack posts when the incident status is updated. Nor am I able to add the Acknowledge/Resolve buttons to those posts.And the Slack Integration is marked as Legacy in PagerDuty, what's then the non-legacy method to integrate with Slack?