PagerDuty University

Hey Community! 👋We all know the pain of "noise"—the alerts that don't matter, the context-switching that kills focus, and the manual toil that keeps you from building cool stuff.To help, PagerDuty University is running a 6-part deep dive into AI-Powered Operations. We’re skipping the high-level fluff and getting into the "how" of building a more resilient, automated operating model.Each 30-minute session covers a specific pillar: Noise Reduction: How to actually get to the root cause without the static. Accelerated Response: Using AI to automate the "boring" parts of the incident lifecycle. Resilience & Compliance: Best practices for scaling your ops without losing control. Whether you're looking to optimize your current setup or see what the latest AIOps features can actually do for your workflow, these sessions are built for you.👉 Check out the session lineup and grab a spot: https://university.pagerduty.com/page/ai-powered-webinar-series

Exciting news for RBA users!PDU has revamped our RBA learning path! 🚀  Whether a user is new to automation or looking to deepen their expertise, this learning path guides users from foundational concepts to advanced operational controls—empowering them to design, deploy, and manage resilient automation at scale.Even more exciting news: We have launched our PagerDuty Runbook Automation Certification!  All users that have access to certifications will see this certification in their PagerDuty University account.  Check out the one-pager about this new certification here, and the study guide for the certification exam here. 

We’re excited to introduce a brand-new series of interactive product tours designed to help you get the most out of PagerDuty Analytics. Whether you’re looking to turn incident data into actionable insights or streamline your team’s operations, these tours make it easy to explore dashboards and reports that matter most. What you’ll discover:How to use advanced filtering and custom fields to zero in on the data you need Tips for running effective operational reviews and leveraging event analytics Ways to track and improve operational maturity with insightful reports Best practices for on-call readiness and user onboarding How to get personalized service recommendations to drive continuous improvement These tours are your shortcut to mastering PagerDuty Analytics—empowering you to make smarter decisions, boost performance, and deliver even better outcomes for your team and customers. Ready to get started?Check out the new tours today and see how PagerDuty Analytics can help you interpret

While ServiceNow excels at tracking tickets and maintaining compliance, PagerDuty’s event-driven, automation-first platform delivers real-time action, and AI-powered insights to resolve incidents—fast.And throughout the whole process, PagerDuty imports all that crucial data back into ServiceNow. Check out our new Better Together Product Tour!  

Step into a smarter way of working with PagerDuty's AI-powered platform.Experience how intelligent automation and predictive insights help teams evolve beyond incident response to deliver consistently superior customer experiences. https://pagerduty.navattic.com/aiops

Experience how PagerDuty transforms incident communication through unified stakeholder management. From setting up Business Services to creating targeted Status Pages, learn to keep both internal teams and external customers informed with real-time, secure updates. Discover the art of delivering tailored communications to different audiences while maintaining a single source of truth for all incident updates.Click here!

PagerDuty University is delighted to bring you the new End-to-End Event-Driven Automation course!Discover how to set up and configure PagerDuty's advanced automation features to streamline workflows, reduce alert fatigue, and significantly improve Mean Time To Resolve (MTTR). Leverage machine learning and algorithms to proactively address disruptions in today's complex digital landscape, minimizing customer impact and enhancing operational efficiency. Enroll now!

We’re pleased to announce our new partnership with LinkedIn Learning to offer a professional certificate in DevOps. Whether you’re new to the field or want to show your skills, a professional certificate is a great way to validate your experience. 👉 Read more here and start learning today!

Now live! A new course in the Process Automation Knowledge Series that will empower you with the skills to start your journey into Process Automation: Setting Up Your First Runner. Runners are Java programs ensuring secure and organized task execution. These diligent workers initiate secure communications every five seconds, streamlining operations. Ideal for secure environments, the compact component on remote machines communicates with the server, enhancing efficiency without compromising security. Enroll here!

Now live! A new course in the Process Automation Knowledge Series that will empower you with the skills to start your journey into Process Automation. Running Your First Job: gain a comprehensive understanding of Process Automation, create a testing environment project, execute a simple job, review job run history for error messages or success confirmation, and distinguish between job Workflow Steps and Node Steps. Enroll here!

Learn Process Automation best practices in this new PagerDuty University webinar! (check dates in the registration page). Process Automation 101 - Register here ✍️ During this one hour session, our PagerDuty University team will give you the foundational knowledge required to understand Process Automation’s place in your digital operations, and showcase some examples on how to get started with it. This session also applies for anyone using our cloud offering Runbook Automation! Topics: — Use case overview, components, and user roles — Demo creating and configuring Projects — Demo creating and configuring Jobs — Integrating with PagerDuty Incident Response — Database Security, ACLs, and Runners