Unanswered questions

We are monitoring network equipment and have 4 tunnels running over the same physical interface.  If there is a break in the connectivity at the carrier end that DOES NOT affect the local physical interface, all tunnels will fail.  This is an indication that the WAN circuit has failed.  PD sends 4 alerts for 4 tunnels with the same description EXCEPT the beginning which will be unique:Tunnel1 circuit1 Tunnel2 circuit1 Tunnel3 circuit1 Tunnel4 circuit1We have over 1000 of these circuits with 4 tunnels over each so doing this manually for each circuit would be a non starter.  My thought was that I could use a regex as a de-duplication key to get rid of the first word using ^\S+\s+(.*) and replace it with {{1}}. This way the above 4 alerts would all become “circuit1” for de-dup and the additional alerts would be suppressed.I can’t figure out where I would do this.  Is this something that I would need AiOps for?  Since we only monitor routers and switches, I can’t figure out what else I wo

Hi All! Just had LCR added to my account and set up a number. Upon testing, I’m a bit disappointed so far for the following reasons: The voicemail does not come through on the initial call to the person on call. It would be preferable for the user’s voice message to play directly when acknowedging an incident. The voicemail isn’t super obvious on the incident. It’s a little hyperlink at the bottom and opens in a separate window just to click the little play button. The smartphone app seems completely useless for this feature. It shows the same hyperlink, but will not work unless you are actively logged into PagerDuty via your phone’s web browser. Is this just how it is for LCR right now? Please tell me I’m missing something, because I’m extremely disappointed given the price that LCR costs.

Hi,Has the database structure changed between 5.19 and 5.20 ? We experience a regressions issue and want to try to rollback to 5.19Xavier

Hello,Is there a way to reference a job from another WITHOUT the referenced job’s project name ?Some of our users use the SCM plugin to push job definition to a GitLab instance and share the referenced same jobs between two Rundeck instances used for two different purposes. Lets call them Instance A and Instance B.Instance A has project_X containing a referenced job_1, from job_2. Both jobs definitions are pushed to GitLab instance and cloned to project_Y on Instance BThe problem is, while the UUID and jobs name are the same on both Instance A and Instance B because both jobs do the same EXACT thing as you would except (no modification on actual jobs, they different only in terms of which nodes they’re scheduled/executed on), projects names on tho other hand reflect the purpose/environment (testing, production, level-1 support…).That naming scheme leads to different projects name even when the jobs are the similar in terms of jobs contents (steps, scripts, commands…), thus project_Y in

I’m working on designing an Enterprise-level incident response and management system for our client using PagerDuty. We’ll be using the Enterprise edition and would like to understand the implications if PagerDuty were to go down. I know that PagerDuty is a SaaS service with a 99.99% uptime guarantee. In a worst-case scenario, for instance, if AWS were to experience a downtime, would PagerDuty also be affected? I need to design an alternative solution for this scenario as well. Additionally, I’m curious about how to determine which escalation actions were taken and which were not. Anyone has some thoughts? If you have worked on similar scenario, how did you approach that?

I'm trying to setup integrations in PD that will look at specific criteria and alert the service specified, while also having an existing integration alert on everything else - and it seems I can't have 2 different services for 2 different integrations with the same JQL Criteria.  For my team, we are instituting a “Functional Incident Manager”  who will respond to incidents only if the ticket is assigned to their team and the status is one that requires action.  For all other tickets, I want an integration to page a general “catch all” type of integration.  If I have the FIM Integrations active, and I have one for the catch all - with JQL I can add in the catch all integration to omit those in the FIM Integrations.  But - I can’t have it page the catch all.  It’s like I need to pick either the FIM integrations or the catch all integrations - I can’t have both. Has anyone else run into this scenario?  I’ve worked with my Atlassian admin, and the JQL and mapping are correct.

Hello,Our users reported many of their jobs fail to run when scheduled with the following error… com.dtolabs.rundeck.core.NodesetEmptyException: No matched nodes: NodeSet{includes={hostname=node_fqdn.tld, dominant=false, }} at com.dtolabs.rundeck.core.execution.workflow.BaseWorkflowExecutor.validateNodeSet(BaseWorkflowExecutor.java:880) at com.dtolabs.rundeck.core.execution.workflow.NodeFirstWorkflowExecutor.executeWorkflowImpl(NodeFirstWorkflowExecutor.java:92) at com.dtolabs.rundeck.core.execution.workflow.BaseWorkflowExecutor.executeWorkflow(BaseWorkflowExecutor.java:220) at com.dtolabs.rundeck.core.execution.WorkflowExecutionServiceThread.runWorkflow(WorkflowExecutionServiceThread.java:95) at com.dtolabs.rundeck.core.logging.LoggingManagerImpl$MyPluginLoggingManager.runWith(LoggingManagerImpl.java:146) at com.dtolabs.rundeck.core.execution.WorkflowExecutionServiceThread.run(WorkflowExecutionServiceThread.java:77)Exception: class com.dtolabs.rundeck.core.NodesetEmptyException: No ma