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Announcements

Keep up with all things community and PagerDuty

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89 Topics
lupimiguel
lupimiguelCommunity Manager
published in Announcements
💥 Outage Survival 101: For Every Developer on Call Today 💥

Today’s GCP outage is hitting hard. We see you. We’ve been there. If you're on-call, in the incident room, or just trying to keep your systems afloat, this one's for you. Here are 6 tips to help you survive days like today.👇 1. Breathe.Before you dive in, pause. Stay grounded. Clarity matters more than speed when everything’s on fire. 2. Triage, Don’t Troubleshoot Everything.Find the impact surface first. What’s customer-facing? What’s internal? Prioritize based on real business impact. 3. Use the Buddy System.Nobody should suffer alone. Assign a comms lead, a responder, and a runner. Rotate. Burnout is real. 4. Use Runbooks & Checklists.Now’s not the time to rely on memory. If you’ve got docs, use them. If not, write down what you learn, future you will thank you. 5. Communicate Early and Often.Don’t go dark. Internal teams and customers want updates, even if it’s “We’re still investigating.” Silence creates chaos. 6. Debrief After, Kindly.Postmortems aren’t blame sessions. They’

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lupimiguel
xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: All Your Tools in One Toy Basket: Backstage’s Past, Present, and Future With Avantika Iyer

After a small chat at PagerDuty on Tour London, Avantika Iyer joins us to chat about IDPs, give us a story lesson on Backstage, and give us a glimpse into its future.Avantika Iyer is a Engineering Manager at Spotify and leads the delivery of Backstage’s open source and commercial products. Listen Now:  🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pandora | Pocket Casts 🎧Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Community Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it. 

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xamici
xamici
xamiciCommunity Manager
published in Announcements
📢 What's New: Platform Release Notes, May 2025 📙

🚀 Check what’s new in PagerDuty and come back to let us know…

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xamici
M
MegaDrive68kCommunity Manager
posted in Announcements
Rundeck / Runbook Automation 5.12 has landed!

Version 5.12.0 is here! This version includes a smarter and improved HTTP response validation plugin, giving you greater flexibility to define what a successful response looks like in your automation workflows. Read the release notes for more information. Join our livestream to learn more about this release from our team, on Thursday May 29TH via Twitch, LinkedIn or Youtube.Plus, are you going to AnsibleFest / RedHat Summit in Boston? Come to our Tex-Mex fiesta 5/20. Sign up here.

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xamici
xamici
xamiciCommunity Manager
published in Announcements
New Webinars! Discover How AI is Revolutionizing System Resilience & On-Call Practices

We're excited to invite you to two webinars that explore how AI is revolutionizing system reliability and on-call practices.🔧 AI-Powered Developer Productivity: Building Self-Healing SystemsFriday, June 27 -  8am PDT | 11am EDT | 4pm BSTIs vibe resilience a thing? Not yet, but we’ve got to give it to AI – it’s changing the game. From AI-assisted triage to agents running automation, there’s a whole world of opportunities to rethink how our systems can be improved.We’re hosting a panel of PagerDuty thought leaders who will share how we’re thinking about AI transformation at PagerDuty, boots on the ground.Panelists:Moderator Mandi Walls, Senior Developer Advocate Rich Lafferty, Principal Site Reliability Engineer Scott Bastek, Applied Scientist Marlin Scott, Director, Software Engineering  🤖 Demo Roundups! On-Call Culture in the Age of AIThursday, July 24 -  8am PDT | 11am EDT | 4pm BSTHear from practitioners how AI is revolutionizing traditional on-call practices and incident managemen

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xamici
xamici
xamiciCommunity Manager
published in Announcements
How AI Agents Will Transform DevOps Workflows for Engineers

João Freitas, General Manager & Engineering Lead for AI at PagerDuty, published an article on The New Stack about how AI is revolutionizing DevOps workflows.Key Takeaways:✨ While LLMs are great at handling boilerplate code, unit tests, and documentation, they're just scratching the surface of what's possible.🚀 The real game-changer? AI agents that can: Tackle complex DevOps tasks Enhance development workflows Free up engineers' time for innovation Reduce operational costs Minimize recurring issues 💡 Instead of just generating code, these AI agents are becoming true assistants in our development journey, helping us move away from constantly "fighting the same fires." Dive into João Freitas's analysis and discover How AI Agents Will Transform DevOps Workflows for Engineers What are your thoughts on this? Are you already using AI agents in your workflows?👇

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lupimiguel
lupimiguelCommunity Manager
published in Announcements
Welcome to Your Opsgenie to PagerDuty Migration Journey

With Opsgenie's end-of-life approaching in 2027, we've created this space to support teams transitioning from Opsgenie to PagerDuty. We hope this space helps you make an informed decision about your incident management future and ensure a smooth transition to PagerDuty. We're here to make this journey as smooth as possible. 🌟 Why PagerDuty is Your Best Path ForwardPurpose-Built Incident Management Innovation-First Platform Enterprise-Grade ReliabilityLearn why two-thirds of the Fortune 100 trust PagerDuty and what are the four upgrades worth the switch to PagerDuty. 🚀 Limited-Time Migration OfferFor qualified customers (restrictions apply, consult the link below), we're providing:Free Migration Support (for implementations under 5 hours) to organizations up to 100 users Migration Package Includes: User and team migration Integration setup (up to 3 monitoring tools) Service configuration (up to 25 services) Escalation policies and schedules Basic incident workflow setup For large

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lupimiguel
M
Mya KingDutonian
posted in Announcements
💫 Early Access for ‘PD-Advance- Shift Agent (aka Intelligent Override Management)’ will begin Mid May! 💫

💫 Early Access for ‘PD-Advance- Shift Agent(aka Intelligent Override Management)’ will begin Mid May! 💫💚 Open to all Incident Managent customers. 💚Please sign up here! Feature Details: Responders use PagerDuty's override functionality to update on-call schedules based on responders unavailability. Manual Overrides are time consuming due to requiring multiple manual steps, collaborators, and conversation to complete across different surfaces. Furthermore, On-call shifts are the last thing on a responder's mind when preparing to be out of office. Thus creating risk for missed management.With the PagerDuty’s Agentic AI functionality, the Shift Agent will take the toil out of override management. With the Shift Agent, PagerDuty will consume Responders vacation/out of office (OOO) from manual input, APIs, and calendar/HR Integrations - Integration Release Dates: Google Calendar in July and Workday in November   If an OOO conflicts with a responder’s on-call schedule, PagerDuty will noti

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M
MegaDrive68kCommunity Manager
posted in Announcements
Rundeck / Runbook Automation 5.11.1 is here!

This release addresses three critical issues that were identified in versions 5.11.0. The fixes focus on improving runner functionality and key storage UI bugs.Resolved an issue where changes made to runner node-filters were not being saved properly. Fixed the non-functioning key storage selector when using runner. Addressed a bug where persistent error messages in runner logs stating "Runner did not deliver reports in the configured timeout period" and resulted in jobs not continuing to run.Please check the release notes.Rundeck / Runbook Automation 5.11.X includes a new MongoDB plugin for database automation, plus enhanced SQL query output options to view in multiple formats. Read the release notes for more information.

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xamici
xamiciCommunity Manager
published in Announcements
📢 What's New: Platform Release Notes, April 2025 📘

🚀 Check what’s new in PagerDuty and come back to let us know…

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xamici
xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: Scaling Runbook Automation Across Enterprise

Right before hoping on stage at PagerDuty on Tour London, Andy Slater joins us to chat about automation and how at Specsavers they scaled from 0 to over 1000 automated runbooks.Andy Slater: A Certified Scrum Alliance Product Owner & Scrum Master. His role is to bridge the gap between developers, different technical teams and the business to ensure they’re continuing to drive value from their Observability and AIOps tools. Across the course of a working week he tend to wear a number of different hats rotating through the role of IT Service Delivery Manager, Product Owner, Business Analyst and Consultant. He facilitates and leads learning sessions and drives community programmes as well as working closely with their 3rd party onshore and offshore teams and solution providers to define best practice, governance and working standards.As an IT grad and self confessed, a bit of a tech’ geek, Andy tries and keep his finger on the pulse and regularly attend industry and tech community even

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xamici
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
🔄 The Great Incident Management Migration: Life After Opsgenie

Hey community! Let's have a conversation about Atlassian's recent Opsgenie EOL announcement.🔍 Must Read: "From Opsgenie to PagerDuty: Four Upgrades Worth The Switch"Atlassian’s recent end-of-life announcement formalized what Opsgenie users have experienced for years: a platform with stagnant innovation. Now officially on maintenance mode – no new features, no innovation, no future – Opsgenie customers have an important choice to make: settle for basic ‘good enough’ capabilities baked into Atlassian’s JSM, or upgrade to a purpose-built platform that takes incident management seriously. The right choice can transform the way your teams work, helping them be more productive and efficient. Moving to PagerDuty means several advantages worth getting excited about. We’re no longer just an incident response service, but a platform that will accelerate your end-to-end incident lifecycle management. Let’s explore what you can look forward to if you pick PagerDuty to handle your critical operati

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
🚀 Product Launch Webinar: Reimagining Operations in the Age of AI and Automation

FOMO is no fun. If you missed PagerDuty on Tour, there were some ✨AWESOME✨ roadmap announcements that you’ll want to catch up on (hello, agentic AI and brand new use cases).We’re hosting a product roadmap webinar May 8, 2025. Register here to see what we’ve got in store for you this year!   

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PagerDuty Community Team
xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: From Legacy to AI-Powered Digital Operations With Andrew White

Right before hoping on stage at PagerDuty on Tour London, Andrew White joins us to chat about their journey at Checkout.com to migrate from legacy operations, how AI helped this and how to balance cultural changes.  🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pandora | Pocket Casts 🎧Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty DevRel Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it.  

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xamici
xamici
xamiciCommunity Manager
published in Announcements
📢 What's New: Platform Release Notes, March 2025 📕

🚀 Check what’s new in PagerDuty and come back to let us know...

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xamici
xamici
xamiciCommunity Manager
published in Announcements
Watch On-Demand: Demo Roundups! Zero Trust Security + Runbook Automation

👉 WATCH ON-DEMAND: Demo Roundups! Zero Trust Security + Runbook AutomationThe shift to zero trust security requires a model that is identity-based, centrally managed, widely encrypted, and always authenticated and authorized. PagerDuty’s Runbook Automation enables users to automate, orchestrate, and accelerate issue resolution in remote environments, with best practice security guardrails, reducing human error and saving time.🎤 Host: Sid Verma, Senior Developer Advocate at PagerDuty🎤 Guests: Christopher Hills, Chief Security Strategist at BeyondTrust; Jake Cohen Senior Product Manager at PagerDutyCheck out some resources shared during the session: Discover BeyondTrust + PagerDuty Integration Benefits Visit the PagerDuty AI & Automation Use Case Library and see what PagerDuty can do for you Learn more about PagerDuty Runbook Automation Take the Product Tour PagerDuty Runbook Automation Basics Blog: PagerDuty Operations Cloud Spring 25 Release COMMENT BELOW ⬇️ What topics/demos yo

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xamici
xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: Melting Servers, Disaster Recovery and AI Agents With Laura Morgan

Right before their session at PagerDuty on Tour London, Laura Morgan joins us to chat about first incident stories, the future of AI in Spotify and more.Laura Morgan: Over 20 years of tech industry experience within a broad range of domains, including Public Sector, FinTech to ISPs. Skills range from a deep knowledge in system architectures, resilience & reliability engineering to formal & informal leadership. 🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pandora | Pocket Casts 🎧Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Community Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it.   

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xamici
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MegaDrive68kCommunity Manager
posted in Announcements
Rundeck/Runbook Automation 5.10 is here!

Check out the new features and enhancements for PagerDuty Runbook Automation and Rundeck Community included in this release. Official Support for Java 17Rundeck 5.10 now supports Java 17, bringing significant advantages to enterprise customers through its Long Term Support (LTS) status and enhanced performance capabilities. Java 17 LTS support will extend until September 2029. This update delivers faster startup times and reduced memory footprint, particularly beneficial for containerized deployments and cloud environments. Users can upgrade seamlessly from Java 11 without disrupting existing automation workflows and custom plugins. Enhanced Runner Install ExperienceEnterprise Runners provide the crucial mechanism for securely dispatching automation to infrastructure within your environments. As Runners are regularly created by both new and existing users, the installation experience is critical for reducing the time to get up and running with Runbook Automation. This latest release st

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PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
📖 Personal Resilience Boosts Operational ResilienceBlog

​@mwalls, DevOps Advocate at PagerDuty, penned a byline in OpsMatters on how personal resilience boosts operational resilience.Mandi explores how human wellbeing and technical stability are inseparable in modern IT operations. Learn why investing in team's resilience today prevents tomorrow's outages.As a business, it's worth remembering that the human element of IT operations needs looking after just as much as the technology they maintain. Business leaders can't have one without the other.Read now: Personal Resilience Boosts Operational Resilience

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PagerDuty Community Team
lupimiguel
lupimiguelCommunity Manager
published in Announcements
Is Your Incident Management Tool a Single Point of Failure? The Case for a Multi-Channel ApproachBlog

When we’re talking about incidents, we know it’s not a matter of if, but when. It spares no systems: ours, yours or your vendors’. We’ve all seen widely-used products experience incidents, and the domino effect it has on all operations relying on them for seamless functionality. Vendors offering narrow, chat-centered incident management tools might seem attractive at first glance, but they fundamentally misunderstand the complexity of enterprise operations. When critical systems fail, you need more than just a pretty chat interface – you need a battle-tested, comprehensive incident management platform.Learn more in this blog by our Product Marketing Manager, Débora Cambé

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lupimiguel
xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: The Dark Side of Open Source With Dotan Horovits

Dotan Horovits joins us this week to chat about what’s been going on in the world of Open Source, license changes, and community forks.Dotan Horovits lives at the intersection of technology, product and open source. With over 20 years in the hi-tech industry as a software developer, a solutions architect and a product manager, he brings a wealth of knowledge in cloud and cloud-native architectures, big data solutions, DevOps practices and more. Horovits is an international speaker and thought leader, as well as an Ambassador of the Cloud Native Computing Foundation (CNCF). He runs the successful OpenObservability Talks podcast, and is a sought writer. Currently working as senior developer advocate for the Open Source Strategy & Marketing team at AWS, Horovits evangelizes on Observability in IT systems with special focus on the OpenSearch project by the Linux Foundation. Listen now:  🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pandora | Pocke

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xamici
xamici
xamiciCommunity Manager
published in Announcements
Watch On-Demand: Demo Roundups! Security Incident Management

👉 WATCH ON-DEMAND: Demo Roundups! Security Incident ManagementCyber attacks can harm businesses operations, diminish brand reputation, and decrease revenue making a robust security strategy essential. PagerDuty Operations Cloud leverages the power of AI and automation to respond, automate, and remediate security incidents ensuring cyber resiliency. 🎤 Host: Mandi Walls (DevOps Advocate @ PagerDuty)Guests: PagerDuty’s Casey Clems (Security Engineer) and Sam Ferguson (Principal Product Manager).Check out some resources shared during the session:  Security Incident Management Use Case  Security Incident Management Brief  Security Incident Type tour Knowledge Base: Incident Types Blog: PagerDuty Operations Cloud Spring 25 Release

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xamici
xamici
xamiciCommunity Manager
published in Announcements
📢 What's New: Platform Release Notes, February 2025 📙News

Spring release is here! Building on PagerDuty’s leadership in Incident Response, we’re is excited to present our February releases that are paving the way to digital operations excellence. These updates to the PagerDuty Operations Cloud combine advanced AI capabilities with intelligent automation to help teams work smarter, resolve issues faster, and focus on strategic priorities. Check out PagerDuty Platform Release Notes - February 2025.

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xamici
M
MegaDrive68kCommunity Manager
posted in Announcements
PagerDuty Runbook Automation / Rundeck 5.9 Release is LIVE

PagerDuty Runbook Automation / Rundeck 5.9 Release is LIVE!Runners as NodesDescription: Simplifies the onboarding process for new teams by natively representing Enterprise Runners within the platform, making it intuitive to build workflows and target remote systems.Customer Value: This enhances scalability, lowers operational costs, and ensures reliable automation across multiple environments, supporting business growth and operational resilience.Availability: Generally available (here)Azure Key Storage Description: Azure Key Vault is a cloud-based service for secure storage and management of sensitive data. This integration enables users to retrieve secrets from Azure Key Vault and utilize them for secure connections to various resources including virtual machines, databases, other tools, and more.Customer Value: This enhances security by enabling secure storage and management of sensitive data, ensuring controlled access to critical information for seamless automation and resource co

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xamici
xamiciCommunity Manager
published in Announcements
🚀 Launch: Reimagining Operations in the Age of AI and Automation

PagerDuty is announcing the launch of our latest and greatest, as well as exciting future plans! What this means for you: ➡️ Agents, agents everywhere! Let AI be your second-in-command or even take the lead on tasks you don’t need a human to do. Watch the demo to learn more about these upcoming developments.💎 More value for all plans – we’ve added in some bonus features for you on Business and Professional plans. You can read more about it in this blog.🔓 New use cases unlocked. You can resolve security incidents or use PagerDuty for LLMOps. Learn all about it here. Want to see it all in action?Take the tour and we’ll show you what’s coming this year Watch the launch webinar on-demand 

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