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Announcements

Keep up with all things community and PagerDuty

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78 Topics
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
🔄 The Great Incident Management Migration: Life After Opsgenie

Hey community! Let's have a conversation about Atlassian's recent Opsgenie EOL announcement.🔍 Must Read: "From Opsgenie to PagerDuty: Four Upgrades Worth The Switch"Atlassian’s recent end-of-life announcement formalized what Opsgenie users have experienced for years: a platform with stagnant innovation. Now officially on maintenance mode – no new features, no innovation, no future – Opsgenie customers have an important choice to make: settle for basic ‘good enough’ capabilities baked into Atlassian’s JSM, or upgrade to a purpose-built platform that takes incident management seriously. The right choice can transform the way your teams work, helping them be more productive and efficient. Moving to PagerDuty means several advantages worth getting excited about. We’re no longer just an incident response service, but a platform that will accelerate your end-to-end incident lifecycle management. Let’s explore what you can look forward to if you pick PagerDuty to handle your critical operati

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
🚀 Product Launch Webinar: Reimagining Operations in the Age of AI and Automation

FOMO is no fun. If you missed PagerDuty on Tour, there were some ✨AWESOME✨ roadmap announcements that you’ll want to catch up on (hello, agentic AI and brand new use cases).We’re hosting a product roadmap webinar May 14, 2025. Register here to see what we’ve got in store for you this year!   

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PagerDuty Community Team
xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: From Legacy to AI-Powered Digital Operations With Andrew White

Right before hoping on stage at PagerDuty on Tour London, Andrew White joins us to chat about their journey at Checkout.com to migrate from legacy operations, how AI helped this and how to balance cultural changes.  🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pandora | Pocket Casts 🎧Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty DevRel Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it.  

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xamici
xamici
xamiciCommunity Manager
published in Announcements
📢 What's New: Platform Release Notes, March 2025 📕

🚀 Check what’s new in PagerDuty and come back to let us know...

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xamici
xamici
xamiciCommunity Manager
published in Announcements
Watch On-Demand: Demo Roundups! Zero Trust Security + Runbook Automation

👉 WATCH ON-DEMAND: Demo Roundups! Zero Trust Security + Runbook AutomationThe shift to zero trust security requires a model that is identity-based, centrally managed, widely encrypted, and always authenticated and authorized. PagerDuty’s Runbook Automation enables users to automate, orchestrate, and accelerate issue resolution in remote environments, with best practice security guardrails, reducing human error and saving time.🎤 Host: Sid Verma, Senior Developer Advocate at PagerDuty🎤 Guests: Christopher Hills, Chief Security Strategist at BeyondTrust; Jake Cohen Senior Product Manager at PagerDutyCheck out some resources shared during the session: Discover BeyondTrust + PagerDuty Integration Benefits Visit the PagerDuty AI & Automation Use Case Library and see what PagerDuty can do for you Learn more about PagerDuty Runbook Automation Take the Product Tour PagerDuty Runbook Automation Basics Blog: PagerDuty Operations Cloud Spring 25 Release COMMENT BELOW ⬇️ What topics/demos yo

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xamici
xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: Melting Servers, Disaster Recovery and AI Agents With Laura Morgan

Right before their session at PagerDuty on Tour London, Laura Morgan joins us to chat about first incident stories, the future of AI in Spotify and more.Laura Morgan: Over 20 years of tech industry experience within a broad range of domains, including Public Sector, FinTech to ISPs. Skills range from a deep knowledge in system architectures, resilience & reliability engineering to formal & informal leadership. 🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pandora | Pocket Casts 🎧Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Community Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it.   

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xamici
M
MegaDrive68kCommunity Manager
posted in Announcements
Rundeck/Runbook Automation 5.10 is here!

Check out the new features and enhancements for PagerDuty Runbook Automation and Rundeck Community included in this release. Official Support for Java 17Rundeck 5.10 now supports Java 17, bringing significant advantages to enterprise customers through its Long Term Support (LTS) status and enhanced performance capabilities. Java 17 LTS support will extend until September 2029. This update delivers faster startup times and reduced memory footprint, particularly beneficial for containerized deployments and cloud environments. Users can upgrade seamlessly from Java 11 without disrupting existing automation workflows and custom plugins. Enhanced Runner Install ExperienceEnterprise Runners provide the crucial mechanism for securely dispatching automation to infrastructure within your environments. As Runners are regularly created by both new and existing users, the installation experience is critical for reducing the time to get up and running with Runbook Automation. This latest release st

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PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
📖 Personal Resilience Boosts Operational ResilienceBlog

​@mwalls, DevOps Advocate at PagerDuty, penned a byline in OpsMatters on how personal resilience boosts operational resilience.Mandi explores how human wellbeing and technical stability are inseparable in modern IT operations. Learn why investing in team's resilience today prevents tomorrow's outages.As a business, it's worth remembering that the human element of IT operations needs looking after just as much as the technology they maintain. Business leaders can't have one without the other.Read now: Personal Resilience Boosts Operational Resilience

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PagerDuty Community Team
lupimiguel
lupimiguelCommunity Manager
published in Announcements
Is Your Incident Management Tool a Single Point of Failure? The Case for a Multi-Channel ApproachBlog

When we’re talking about incidents, we know it’s not a matter of if, but when. It spares no systems: ours, yours or your vendors’. We’ve all seen widely-used products experience incidents, and the domino effect it has on all operations relying on them for seamless functionality. Vendors offering narrow, chat-centered incident management tools might seem attractive at first glance, but they fundamentally misunderstand the complexity of enterprise operations. When critical systems fail, you need more than just a pretty chat interface – you need a battle-tested, comprehensive incident management platform.Learn more in this blog by our Product Marketing Manager, Débora Cambé

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lupimiguel
xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: The Dark Side of Open Source With Dotan Horovits

Dotan Horovits joins us this week to chat about what’s been going on in the world of Open Source, license changes, and community forks.Dotan Horovits lives at the intersection of technology, product and open source. With over 20 years in the hi-tech industry as a software developer, a solutions architect and a product manager, he brings a wealth of knowledge in cloud and cloud-native architectures, big data solutions, DevOps practices and more. Horovits is an international speaker and thought leader, as well as an Ambassador of the Cloud Native Computing Foundation (CNCF). He runs the successful OpenObservability Talks podcast, and is a sought writer. Currently working as senior developer advocate for the Open Source Strategy & Marketing team at AWS, Horovits evangelizes on Observability in IT systems with special focus on the OpenSearch project by the Linux Foundation. Listen now: https://www.pageittothelimit.com/dark-side-open-source-dotan-horovits/ 🎧 Listen on Page it to the Li

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xamici
xamici
xamiciCommunity Manager
published in Announcements
Watch On-Demand: Demo Roundups! Security Incident Management

👉 WATCH ON-DEMAND: Demo Roundups! Security Incident ManagementCyber attacks can harm businesses operations, diminish brand reputation, and decrease revenue making a robust security strategy essential. PagerDuty Operations Cloud leverages the power of AI and automation to respond, automate, and remediate security incidents ensuring cyber resiliency. 🎤 Host: Mandi Walls (DevOps Advocate @ PagerDuty)Guests: PagerDuty’s Casey Clems (Security Engineer) and Sam Ferguson (Principal Product Manager).Check out some resources shared during the session:  Security Incident Management Use Case  Security Incident Management Brief  Security Incident Type tour Knowledge Base: Incident Types Blog: PagerDuty Operations Cloud Spring 25 Release

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xamici
xamici
xamiciCommunity Manager
published in Announcements
📢 What's New: Platform Release Notes, February 2025 📙News

Spring release is here! Building on PagerDuty’s leadership in Incident Response, we’re is excited to present our February releases that are paving the way to digital operations excellence. These updates to the PagerDuty Operations Cloud combine advanced AI capabilities with intelligent automation to help teams work smarter, resolve issues faster, and focus on strategic priorities. Check out PagerDuty Platform Release Notes - February 2025: PagerDuty Operations Cloud Spring '25 Release: Reimagining Operations in the Age of AI and Automation Noise Reduction Home Page Now Generally Available for AIOps customers Audience-Specific Status Pages is now in GA Use a single Slack app to manage all your PagerDuty incidents  

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xamici
M
MegaDrive68kCommunity Manager
posted in Announcements
PagerDuty Runbook Automation / Rundeck 5.9 Release is LIVE

PagerDuty Runbook Automation / Rundeck 5.9 Release is LIVE!Runners as NodesDescription: Simplifies the onboarding process for new teams by natively representing Enterprise Runners within the platform, making it intuitive to build workflows and target remote systems.Customer Value: This enhances scalability, lowers operational costs, and ensures reliable automation across multiple environments, supporting business growth and operational resilience.Availability: Generally available (here)Azure Key Storage Description: Azure Key Vault is a cloud-based service for secure storage and management of sensitive data. This integration enables users to retrieve secrets from Azure Key Vault and utilize them for secure connections to various resources including virtual machines, databases, other tools, and more.Customer Value: This enhances security by enabling secure storage and management of sensitive data, ensuring controlled access to critical information for seamless automation and resource co

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xamici
xamiciCommunity Manager
published in Announcements
🚀 Launch: Reimagining Operations in the Age of AI and Automation

PagerDuty is announcing the launch of our latest and greatest, as well as exciting future plans! What this means for you: ➡️ Agents, agents everywhere! Let AI be your second-in-command or even take the lead on tasks you don’t need a human to do. Watch the demo to learn more about these upcoming developments.💎 More value for all plans – we’ve added in some bonus features for you on Business and Professional plans. You can read more about it in this blog.🔓 New use cases unlocked. You can resolve security incidents or use PagerDuty for LLMOps. Learn all about it here.  Want to see it all in action? Take the tour here and we’ll show you what’s coming this year! 

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xamici
lupimiguel
lupimiguelCommunity Manager
published in Announcements
🌍 Democratizing access to PagerDuty enterprise-grade capabilities to teams of every sizeNews

Hi PagerDuty Community! 👋We’re excited to announce some powerful new features that are now available in your Professional and Business PagerDuty plan. These updates are designed to make your incident management process smoother, smarter, and more efficient.Here’s what’s new:Incident Workflows: Automate and standardize actions for consistent incident response. External Status Page: Keep users informed with real-time updates on infrastructure status. Incident Roles: Define responder responsibilities and improve accountability. Incident Types: Categorize incidents and tailor your response processes with custom fields. PagerDuty Advance: Leverage generative AI to automate tasks like post-incident reviews and status updates. Post-Incident Reviews: Leverage Jeli post-incident reviews, now integrated into all plans.These upgrades will roll out automatically, and you’ll be seeing more come throughout the first half of this year. If you don’t see these changes, reach out to your account’s Admi

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lupimiguel
xamici
xamiciCommunity Manager
published in Announcements
Rundeck by PagerDuty Meetups: Pick your Chapter! 🗺️

Want to learn more about automation with Rundeck? Pick your local chapter and join us at a next Rundeck by PagerDuty Meetup, informal 1-hour virtual events where folks who work and build with Rundeck by PagerDuty open-source software get together to share automation stories and use cases. Pick your chapter and register today! [North America] 🗓️ Wednesday, April 23: 9am PDT | 12pm EDT 🎤 My Decade Orchestrating with RundeckFred Ellenberger, Senior Solutions Architect at Optum, walks us through his journey, how Optum uses Rundeck by PagerDuty day-to-day, and why they're so passionate about open-source projects. Curious about how to build a successful open-source culture? Fred's got the real-world stories you won't want to miss.🎤 Self-Service Automation with RundeckMartin Van Son (Automation Specialist at PagerDuty) explores how Rundeck enables self-service automation and shares best practices for integrating Rundeck into existing platforms.PAST EVENTS: APAC Rundeck by PagerDuty Meetup

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xamici
xamici
xamiciCommunity Manager
published in Announcements
One Slack App to Rule All Incident ManagementNews

We’ve recently consolidated all our incident management capabilities into a single Slack app, making it even easier to get all the PagerDuty functionality you need where you work! That includes robust Incident Workflows, generative AI capabilities and the ability to ingest all chat data into your Post-incident Reviews. Product Managers Michael Wettick and Jacky Leybman tell you all about it in this Demo Roundups! Chat-First Incident Management! You can also take this Product Tour to learn more.  👀 Watch this short video to see how it works:  

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xamici
xamici
xamiciCommunity Manager
published in Announcements
Watch On-Demand: Demo Roundups! Chat-First Incident Management

If you haven’t had the chance to join us live for our first Demo Roundups! webinar of the year, we’ve got you covered!👉 WATCH ON-DEMAND: Demo Roundups! Chat-First Incident ManagementIntegrated with robust automated workflows and genAI-enhanced insights, PagerDuty's new chat experience enables end-to-end incident management with guided remediation directly from where responders work. Join Product Managers Jacky Leybman and Michael Wettick to see it all in action!Check out some resources shared during the session: Michael Wettick’s research on how and why people ask for help during incidents: https://lup.lub.lu.se/student-papers/search/publication/9150096 ​​​​​Broader communities of people interested in how humans manage complex software systems:​​​​​https://resilienceinsoftware.org/ / https://www.learningfromincidents.io/​[Product Tour] PagerDuty Advance: https://pagerduty.navattic.com/pagerduty-advance [Product Tour] Guided Remediation in Slack: https://pagerduty.navattic.com/guided_r

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xamici
M
MegaDrive68kCommunity Manager
posted in Announcements
Rundeck and PagerDuty Automation's Live Event!

Dear Community,It’s been quite the year. Join us LIVE TOMORROW to look back at Rundeck & PagerDuty Automation’s eventful and innovative 2024. Simply click “attend” at the bottom of this link, and we’ll let you know when we’re live!

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xamici
xamiciCommunity Manager
published in Announcements
📢 What's New: Platform Release Notes, January 2025 📘

We're kicking off 2025 with some exciting updates to help you streamline your operations and enhance your incident management capabilities. This month's release includes new features, improvements to existing functionality, and important announcements about our platform evolution.Check out PagerDuty Platform Release Notes - January 2025: Automation on Alerts now in Early Access for AIOps customers Auto-pause Incident Notifications with Recommended Pause Time Now Available for AIOps Customers Global Intelligent Alert Grouping now Generally Available End of Life for Event Rules on January 31 

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xamici
xamici
xamiciCommunity Manager
published in Announcements
Save Your Virtual Seat: Demo Roundups! Webinar Series

Transforming your digital operations with the Demo Roundups! webinar series. Deepen your knowledge in the PagerDuty Operations Cloud and see how it can work for you.Each 1-hour session presents a hands-on demo that showcases PagerDuty’s capabilities in real-time followed by Q&A.Register today  for all upcoming episodes.Monthly, every 3rd Thursday -   8am PDT | 11am EDT | 4pm GMT April 24: Identifying System Weaknesses to Improve ResilienceHow do you proactively identify weaknesses before they lead to costly incidents? Find out how PagerDuty empowers teams to uncover vulnerabilities, streamline incident response, and enhance operational performance to build more resilient systems. 🎤 Host: Mandi Walls, DevOps Advocate at PagerDuty 🎤 Guests: Alex Nauda, CTO Nobl9; Rich Lafferty, Principal SRE at PagerDuty   May 22, 2025: What's New in ServicesDeep dive into PagerDuty's latest service management capabilities. Discover how to easily move incidents across services with minimal clicks f

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xamici
mwalls
mwallsCommunity Manager
posted in Announcements
Attention Python users! pdpyras is now pagerduty!

📢To our Python-using PagerDuty community: we are pleased to announce that we have acquired the “pagerduty” package name, and have migrated pdpyras to pagerduty! All significant changes and new features going forward will be added to the new library. Bug reports and enhancement requests can be submitted to the new GitHub repository: PagerDuty/python-pagerduty. This change is being implemented in order to make it easier for users to find our #1 library for Python, but also to consolidate a series of class name changes. These changes aim to improve usability in the long term by establishing a clearer relationship between API client classes and the public HTTPS APIs of PagerDuty that they are designed to access. To switch over to using the new library in existing projects, refer to the PDPYRAS Migration Guide. In the next patch release of pdpyras, we will include a deprecation warning that cites the new client as its replacement. If there are no bugs reported by June 20th, 2025, we will r

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mwalls
M
MegaDrive68kCommunity Manager
posted in Announcements
Rundeck Version 5.8 is live!

Rundeck 5.8 is ready! Check out new updates and enhancements:Dynamic Cluster Discovery  Description: New EKS (AWS), AKS (Azure), and GKE (Google) resource-model plugins automatically discover new clusters and add the clusters as nodes to the inventory.Customer Value: This reduces manual effort, minimizes errors, and accelerates the deployment of infrastructure changes, enabling teams to scale efficiently. Cloud Provider Authentication Description: AWS, Azure, and GCP provide a mechanism to retrieve the Kubernetes auth through API’s. New Job step plugins can use the cloud provider credentials to retrieve the necessary k8s authentication to communicate with the clusters.Customer Value: Teams save time by avoiding manual credential management, improving productivity, speeding up time-to-value, and ensuring compliance. Multi-Cluster Optimization Description: Empowers teams to scale their operations effortlessly across multiple clusters. Clusters are now added as nodes to the inventory, so

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xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: Welcome Daniel!

This week, Mandi (mwalls) talks to our newest Dev Advocate, Daniel Afonso (danieljcafonso). Daniel joins our team in Portugal.Daniel Afonso is a Senior Developer Advocate at PagerDuty, SolidJS DX team member, Instructor at Egghead.io, and Author of State Management with React Query. Daniel has a full-stack background, having worked with different languages and frameworks on various projects from IoT to Fraud Detection. He is passionate about learning and teaching and has spoken at multiple conferences around the world about topics he loves. In his free time, when he’s not learning new technologies or writing about them, he’s probably reading comics or watching superhero movies and shows.  🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pandora | Pocket Casts 🎧 Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Community Team, we cover the leading practices used in the software

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xamici
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
New Product Tour: Guided Remediation Tour in Slack

This interactive tour will guide you through essential PagerDuty features, so you can handle incidents seamlessly within your team’s preferred communication platform.💡This tour highlights:🔹 Using slash commands to take action on an incident🔹 Triaging and conducting a post-incident review with PagerDuty Advance🔹Managing an incident and collaborating with responders directly Slack 📍 Why it matters:Save time, reduce friction, and enhance collaboration by keeping all incident management actions right in Slack!👀 Take the Tour Now:Guided Remediation in Slack 

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PagerDuty Community Team

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