Announcements

Come hang out for some examples of Custom Shifts, a feature of our new Shift-Based Schedules. Live on Twitch, LinkedIn, and YouTube! July 9! 

Catching up on the latest month + what's coming next!🌏 June on The Road João Freitas, Chief AI Officer at PagerDuty, welcomes LLMDay guestsSummer is here – and we’re so excited to spend it alongside our community members. This month, PagerDuty team rocked the conference stages across Europe and North America:DeveloperWeek NYC: Mandi Walls moderated a panel “The New Org Chart: Leading Teams in the Age of AI”. Curious how it went? Take a look at the photos! LDX3 London: PagerDuty became a headline partner of LeadDev’s flagship conference. Missed it? See João Freitas’s talk Production AI agents: The gap between promise and reality here. WWCode NYC: Kat Gains delivered a talk Staying in Your Lane: Incident Response for Leaders at Women Who Code Summit in New York City.  SREDay Paris and LLMDay Hamburg: Daniel Afonso talked about the evolution of Incident Response and how leveraging AI Agents can reduce responders’ cognitive load.  LLMDay and SREDay in Lisbon: PagerDuty team hosted both co

So, the clock is officially ticking.With the news that Opsgenie is being sunsetted over the next 9 months, a lot of teams are facing unwelcome architectural crossroads.While a multi-month runway feels long on paper, auditing routing rules, migrating complex on-call rotations, and ensuring zero downtime during a cutover is a major operational lift. As you begin window shopping for what comes next, it helps to look at the two distinct paths forward. Ticketing-First vs. Purpose-BuiltThe Tool Consolidation Path: Moving your alerting into a broader IT service management ticketing or helpdesk platform. While this can look like a low-friction option upfront, it’s vital to look closely at whether a ticketing-centric framework can handle advanced real-time orchestrations—or if it introduces the risk of a secondary migration later as your digital operations scale. The Purpose-Built Path: Transitioning to a dedicated, end-to-end incident lifecycle platform. This approach prioritizes high-fidelity

We're always working to reduce operational friction and context switching for SRE and operations teams. To help protect your focus and speed up your incident response, we are upgrading how PagerDuty interacts with Slack.⏱️ TL;DR: What’s Changing & WhenThe Change: PagerDuty will soon create a dedicated Slack channel for every important incident, eliminating the noise of shared channels. The Timeline: Rollouts will begin on June 8, 2026, and progress in phases throughout the month. You’re in Control: You retain full configuration control. You can easily customize when channels are created – or opt out entirely in your Slack configuration settings.🧠 Why We’re Making This ShiftWe’re making this shift because 7 out of 10 practitioners are still managing multiple incidents inside a single, high-traffic Slack channel – which constantly interrupts their workflow. This is a common and comfortable habit, but stacking incidents this way drastically increases cognitive load and operational fr

Did you miss our latest live stream? No worries! Behind the Scenes: Shift-Based Schedules is now available on-demand.We gathered our mobilization engineering and product teams - Todd Murphy (Principal Product Manager), Kelsey (Sr. Product Designer), Ken (Software Engineer), and MJ (Sr. Engineering Manager), to discuss how PagerDuty is completely reinventing the core scheduling experience.Say goodbye to schedule layers and hello to a scalable, flexible, and modern scheduling experience! WATCH NOW Check out some resources shared during the session: Schedules API​​​​​ Terraform PagerDuty Schedules​​​​ Shift-Based Schedules: Upgrading to the V3 Shift Schedules API​​​​​ Read the deep-dive on the blog ​​ Check out the Knowledge Base​​​​​​ Watch the demo​​​​ Take the Shift-Based Schedules Product Tour​​​​  👉 Register now to the next PagerDuty Live Behind the Scenes: SRE Agent 

Catching up on the latest month + what's coming next! Highlights 🏆 Introducing: PagerDuty ChampionsWe’re excited to announce PagerDuty Champions, a new contributor recognition program designed to amplify the most engaged practitioners, customers and partners. Get the tools and connections you need to make a real difference while growing your own career! Learn more and apply today 👈 Applications are open: It’s time to get recognized 🏆 ✨ New forums: Rundeck & MCP PD Commons has two brand-new forums. Jump in to share new plugins and best practices, ask questions, read the documentation and be part of the open-source communities.Rundeck Community: your go-to hub for all things runbook automation. MCP Community: A dedicated space for everything related to the PagerDuty MCP Server.🎤 On the RoadWe kicked off the month with the Agents Day Hackathon, in Lisbon. Daniel kept it going in Germany at the Berlin AI Meetup, exploring how AI agents are fundamentally reshaping incident response.

Looking for your next deep dive into the world of DevOps, DevRel, and AI? We’ve got you covered with a two-episode drop! Built for Devs with Tessa Kriesel (Part 2)The conversation continues! In the second half of our sit-down with Tessa Kriesel, Daniel and Mandi dig deeper into the world of DevRel.Tessa unpacks how to build a stronger community around a product and how DevRel bridges the gap between engineering and the user. LISTEN NOW ⬇️ Harnessing AI with Lev AndelmanHow is the "AI Revolution" actually changing the day-to-day for Platform and DevOps engineers? Lev Andelman from Harness joins us to discuss the evolution of Harness Engineering. LISTEN NOW ⬇️ 🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pocket Casts 🎧Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Developer Relations Team, we cover the leading practices used in the software industry to improve both system

Catching up on the last month + what's coming next🎉 Recent HighlightsAgents Day Hackathon - LisbonWe headed to Lisbon to sponsor Agents Day, a high-energy hackathon that brought together 100 builders. The PagerDuty community showed up strong with 7 dedicated PD submissions! Huge shoutout to the LifeOps project team, who made it to the top 3 and pitched their idea live on stage.Want to see what was built? Check out all the submissions here.DevOpsDays AtlantaOur very own Mandi Walls took the stage in Atlanta to dive into one of the hottest topics in tech. Her talk, The Shallow End of Deep Learning, helped demystify AI for the DevOps crowd. Missed the session? Get the recap on the community forum.Page it to the Limit Podcast: Built for DevsWe were honored to host DevRel royalty Tessa Kriesel (CEO of Built for Devs) on the podcast. She shared her expertise on building authentic developer communities and why developer experience is more critical than ever. Listen to the episode here.🆕 Pro

Hey everyone,We're sponsoring Agents Day in Lisbon on May 1st and bringing a $1,000 bounty challenge for developers building AI agents with intelligent incident management.The ChallengeBuild an AI agent that integrates with PagerDuty to enhance your project with intelligent incident management, automated responses, or proactive system monitoring.We want to see creative integrations that showcase PagerDuty's capabilities – AI agents that monitor, respond to, or prevent incidents, and projects that demonstrate real-world use cases (even if simplified for the hackathon).Some ideas to get you started:A chatbot that queries PagerDuty for incident status and resolves issues via Slack A self-healing application that uses PagerDuty to diagnose and fix common problems autonomously A tipping agent for open source contributors who resolve incidents detected by PagerDuty Agentic alerting that reduces alert fatigue and aligns PagerDuty alerts with data insights from user's wearable devicesPagerDuty

Catching up on the last two weeks + what's coming next🎉 Recent HighlightsPagerDuty On Tour - LondonPagey claw machine at our Play ZoneOur flagship event brought together 160+ attendees for an incredible day! PD Commons ran a Play Zone featuring a Jeopardy game that had 40 people competing—including a customer who's been with us for 14 years! Missed it? Check the speaker lineup on Commons.DevOps Not Dead Conference - LondonDaniel Afonso (aka sir Page-a-Lot) took the stage in full knight armor 🛡️ to deliver his talk on The State of AI in Incident Response. When the conference theme is fantasy, you commit to the bit.AWS User Group Lisbon x Cloud Native Lisbon MeetupOur Lisbon office hosted Debugging & Incident Response in the Cloud Native Era with 60 registered participants. The energy was high—folks stayed until 10pm, demolished 22 pizzas, and cleared 3 boxes of beer. That's what we call a successful meetup. 🆕 Product & Partnership NewsSpring '26 ReleaseIntroducing the Path to

We're excited to announce our latest release focused on autonomous operations – transforming how teams handle incidents with AI-powered capabilities built on 16 years of operational intelligence.What's New:SRE Agent as a Virtual Responder – No more 3 AM wake-up calls. Add SRE Agent directly to schedules and escalation policies as your first line of defense. It detects, triages, and diagnoses incidents before paging humans, with full control over permissions and remediation approvals. Plus, it learns from past incidents to continuously improve.Coming soon: SRE and Insight Agents for Microsoft Teams, enhanced Scribe Agent with conference bridge chat ingestion, and AI agents available in the Web UI.Full Lifecycle Incident Management in Slack & Teams – We're eliminating context switching with dedicated incident channels, threaded updates, and SRE Agent embedded directly in-channel. Our modernized Slack experience is live now, with Microsoft Teams enhancements rolling out soon, plus pre

Just launched a PD on PD section in the Ops Guides that might be useful if you're looking to get more out of PagerDuty (or convincing your team to adopt better practices)!  We documented how we actually use PagerDuty internally at PagerDuty — the good, the bad, and the "oh that's how they do it" moments. There are 10+ real stories covering different use cases, plus a bunch of best practices we've learned in the process.When folks ask us "okay but how do you use it?" — it turns out we have a lot to share that is useful for others trying to level up their incident response game or just looking for ideas.  Feel free to reply with any questions!

Great news for Microsoft Teams users: you can now use Scribe Agent and leverage its intelligent incident scribing capabilities! No more scattered notes and less lost context while managing a crisis. Scribe Agent automatically joins your Microsoft Teams meeting, transcribing critical details right in your incident chat. With Scribe Agent, you can:Get real-time transcripts and smart summaries of incident meetings Receive context-aware status update drafts Quickly catch up on incidents with comprehensive summaries shared as soon as the meeting ends—and import them into post-incident reviewsWhether your team uses Slack or Microsoft Teams, Scribe Agent helps you reduce manual toil, easily keep your team in sync and focus on what matters. Watch the demo below and read our Knowledge Base article.