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Welcome to PagerDuty Commons

Your Community Hub for AlI Things Incident Management, Automation and Operational Resilience

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jnapalanNew Member 👋

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Retrieving description of an incident via webhook step in an incident workflow

Based on the Pagerduty documentation, it seems like “description” field is no longer supported and only the “title” can be retrieved via webhook. These two fields are very different, as one is a quick summary and the other provides scope and context

velappsi_schNew Member 👋

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Enhancement Request: Include Service Custom Field Values in the List Services API

Hi team,I’d like to request an enhancement to the List Services API (GET /services) that would make it possible to return custom field values directly within the service objects, without needing additional calls to the Service Custom Fields API.Curre

xamiciCommunity Manager 💚

PagerDuty On Tour

Meet the Speaker Lineup for PagerDuty on Tour London 🇬🇧

Meet the Speaker Lineup for PagerDuty on Tour London 🇬🇧

The countdown is on for PagerDuty on Tour London and the stage is set for the brightest minds in digital operations during an afternoon of actionable insights, AI innovation, and real-world stories from the frontlines of incident management.Meet the

trevor-awNew Member 👋

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Can I disable @mentioning the assigned user in Slack for low urgency incidents?

The new Slack integration update now @mentions the assigned user directly in the incident message posted to Slack channels. While this is great for high urgency incidents where immediate attention is needed, it's disruptive for low urgency incidents.

traillrobNew Member 👋

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How do folks "re-engage" Responders

Hi folks, if a Responder who was previously deemed not needed for an Active Incident is now needed to be re-engaged, how do you accomplish this?

xamiciCommunity Manager 💚

PagerDuty On Tour

SAVE THE DATE! PD on Tour Comes to SF in May 🌉

We are excited to announce that the details for PagerDuty on Tour San Francisco are officially locked in!Mark your calendars for a full day of connection, learning, and innovation as we explore the path to autonomous operations.📍 The DetailsDate: May

jnapalanNew Member 👋

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Unable to retrieve resolution note for an automated incident workflow step

PagerDuty has an option to “Send a Webhook POST” in an incident workflow. I’m trying to set an automation incident workflow based on a specific custom incident type. My final step is to include the resolution note, but I’m not seeing a way to do this

wondruschNew Member 👋

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Atlassian Bitbucket Pipeline integration broken

Hi!I have setup the Bitbucket integration on one of my services follwing this guide: https://support.pagerduty.com/main/docs/bitbucketHowever no incidents get created ever. Is there anything i have to consider that is not mentioned inside this guide

yirmioNew Member 👋

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MCP write tools not working

HiI tried to use the PD MCP in VSCODE for auto create Schedule Overides but I’m always getting the error: “Sorry, no response was returned.” My MCP config is below:"io.github.PagerDuty/pagerduty-mcp": {"type": "stdio","command": "uvx","args": ["pager

SRyanPDAdminPagerDuty Team 📟

How PagerDuty uses PagerDuty!!

Just launched a PD on PD section in the Ops Guides that might be useful if you're looking to get more out of PagerDuty (or convincing your team to adopt better practices)! We documented how we actually use PagerDuty internally at PagerDuty — the goo

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jnapalanNew Member 👋

Ask a product question

Retrieving description of an incident via webhook step in an incident workflow

Based on the Pagerduty documentation, it seems like “description” field is no longer supported and only the “title” can be retrieved via webhook. These two fields are very different, as one is a quick summary and the other provides scope and context

trevor-awNew Member 👋

Ask a product question

Can I disable @mentioning the assigned user in Slack for low urgency incidents?

The new Slack integration update now @mentions the assigned user directly in the incident message posted to Slack channels. While this is great for high urgency incidents where immediate attention is needed, it's disruptive for low urgency incidents.

wondruschNew Member 👋

Ask a product question

Atlassian Bitbucket Pipeline integration broken

Hi!I have setup the Bitbucket integration on one of my services follwing this guide: https://support.pagerduty.com/main/docs/bitbucketHowever no incidents get created ever. Is there anything i have to consider that is not mentioned inside this guide

yirmioNew Member 👋

Ask a product question

MCP write tools not working

HiI tried to use the PD MCP in VSCODE for auto create Schedule Overides but I’m always getting the error: “Sorry, no response was returned.” My MCP config is below:"io.github.PagerDuty/pagerduty-mcp": {"type": "stdio","command": "uvx","args": ["pager

AlexGNew Member 👋

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Error: "triggerIncident response status:400, error:Incident could not be assigned error: undefined"

I have a Pager Duty incident alert rule which is:A valid Service Offering (in ServiceNow) A valid Assignment Group (in ServiceNow) A P1 or P2 incidentI have had two incidents in the past few weeks where the integration failed with the error: Error:

Benparker19New Member 👋

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How to add more than 3 phone numbers in profile?

I have a Pager duty system in which i can add up to 3 phone numbers to get notify about an alert.Now my question, is there any possibility to add n number of phone numbers..?

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Live call routing - voicemail accessibility

Hi All! Just had LCR added to my account and set up a number. Upon testing, I’m a bit disappointed so far for the following reasons: The voicemail does not come through on the initial call to the person on call. It would be preferable for the user’

GanapathiyaPNew Member 👋

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Apart from alerts, all notifications I received from Pageduty is showing redirect urls as it is not like embedded in the anchor word. Simple words it is not HTML card, just plain text.Does anyone faced this?

AlexGNew Member 👋

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Additional Pager Duty Status Types

Using the out of the box Service Now configuration for incident status types, I’d like to know if we can update Pager Duty to have the additional status types (e.g.):On Hold Cancelled

Sarah LyneNew Member 👋

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External Private StatusPage no longer sending notification emails.

We have one of our Private External StatusPages no longer sending notification emails. All other pages are sending the notifications without issue. The email address that sends the notifications is the same for all pages and is not blocked by our d

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