Welcome to PagerDuty Commons

🇬🇧 👋 PagerDuty On Tour London: Who’s here? Let’s connect!

PD On Tour is taking over London today with an agenda packed with insights on the path to autonomous operations, and I know many of us are looking forward to seeing how AI and human expertise are coming together to reshape our work.Let’s get this con

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1 day ago

PagerDuty Community TeamCommunity Manager 💚

[Workshop] Golden Paths to Production: Build a Self‑Serve, Zero‑Toil Platform

We hope you enjoyed the PD On Tour London workshop Golden Paths to Production: Build a Self‑Serve, Zero‑Toil Platform session, led by Justyn Roberts. Let’s keep the conversation going right here!👇 Comment below with:Any burning questions you didn't g

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PagerDuty Community TeamCommunity Manager 💚

[Workshop] AIOps Revolution Bootcamp: From Reactive to Proactive Incident Management

Attending PD On Tour London’s workshop AIOps Revolution Bootcamp: From Reactive to Proactive Incident Management session, led by Cristina Gonçalves? Let’s keep the conversation going right here!👇 Comment below with:Any burning questions you would lik

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PagerDuty Community TeamCommunity Manager 💚

[Workshop] Signal to Action: Modern Ops Centers with AIOps and Automation

Attending PD On Tour London’s workshop Signal to Action: Modern Ops Centers with AIOps and Automation session, led by Constant Fischer?Let’s get the conversation started!👇 Comment below with:Any burning questions you would like to ask? Feedback on th

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PagerDuty Community TeamCommunity Manager 💚

[Workshop] Incidents to Insights: Run World‑Class Incident Management

Attending PD On Tour London’s workshop Incidents to Insights: Run World‑Class Incident Management session, led by James Pitcher?Let’s keep the conversation going right here!👇 Comment below with:Any burning questions you would like to ask. Feedback on

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jnapalanNew Member 👋

Retrieving description of an incident via webhook step in an incident workflow

Based on the Pagerduty documentation, it seems like “description” field is no longer supported and only the “title” can be retrieved via webhook. These two fields are very different, as one is a quick summary and the other provides scope and context

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4 days ago

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Commons Corner

Introduce yourself to the community, keep up with all things community and PagerDuty, share tech-related jokes and celebrate outstanding community members

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Starting with PagerDuty

Onboarding materials and best practices for new PagerDuty users, admins and managers

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jnapalanNew Member 👋

Retrieving description of an incident via webhook step in an incident workflow

Based on the Pagerduty documentation, it seems like “description” field is no longer supported and only the “title” can be retrieved via webhook. These two fields are very different, as one is a quick summary and the other provides scope and context

trevor-awNew Member 👋

Can I disable @mentioning the assigned user in Slack for low urgency incidents?

The new Slack integration update now @mentions the assigned user directly in the incident message posted to Slack channels. While this is great for high urgency incidents where immediate attention is needed, it's disruptive for low urgency incidents.

391

13 days ago

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wondruschNew Member 👋

Atlassian Bitbucket Pipeline integration broken

Hi!I have setup the Bitbucket integration on one of my services follwing this guide: https://support.pagerduty.com/main/docs/bitbucketHowever no incidents get created ever. Is there anything i have to consider that is not mentioned inside this guide

692

1 month ago

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yirmioNew Member 👋

MCP write tools not working

HiI tried to use the PD MCP in VSCODE for auto create Schedule Overides but I’m always getting the error: “Sorry, no response was returned.” My MCP config is below:"io.github.PagerDuty/pagerduty-mcp": {"type": "stdio","command": "uvx","args": ["pager

AlexGNew Member 👋

Error: "triggerIncident response status:400, error:Incident could not be assigned error: undefined"

I have a Pager Duty incident alert rule which is:A valid Service Offering (in ServiceNow) A valid Assignment Group (in ServiceNow) A P1 or P2 incidentI have had two incidents in the past few weeks where the integration failed with the error: Error:

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1 month ago

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Benparker19New Member 👋

How to add more than 3 phone numbers in profile?

I have a Pager duty system in which i can add up to 3 phone numbers to get notify about an alert.Now my question, is there any possibility to add n number of phone numbers..?

Live call routing - voicemail accessibility

Hi All! Just had LCR added to my account and set up a number. Upon testing, I’m a bit disappointed so far for the following reasons: The voicemail does not come through on the initial call to the person on call. It would be preferable for the user’

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1 month ago

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GanapathiyaPNew Member 👋

EMail template

Apart from alerts, all notifications I received from Pageduty is showing redirect urls as it is not like embedded in the anchor word. Simple words it is not HTML card, just plain text.Does anyone faced this?

493

2 months ago

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AlexGNew Member 👋

Additional Pager Duty Status Types

Using the out of the box Service Now configuration for incident status types, I’d like to know if we can update Pager Duty to have the additional status types (e.g.):On Hold Cancelled

331

2 months ago

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Sarah LyneNew Member 👋