Inspired by Shopify’s “boring update,” we dedicated a focused Step-tember sprint to polish, paper cuts, and customer-driven fixes across our PagerDuty product.

What we shipped:

• 150+ quality-of-life improvements
• Cross-functional “customer love” sprint outside our regular roadmap
• Reduced friction in core workflows and long-standing pain points
• Learnings on how to make many small steps add up to something big

Leeor Engel, Director of Software Engineering at PagerDuty, shared the behind-the-scenes, highlights, and what we learned!