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AbhiNew Member

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Unable to set sound for alerts

Has anyone faced similar issue while updating sound over ios app

1 hour ago

traillrobNew Member

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How do folks "re-engage" Responders

Hi folks, if a Responder who was previously deemed not needed for an Active Incident is now needed to be re-engaged, how do you accomplish this?

1 day ago

danish.din runa.ioNew Member

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How to Get Notified When Someone Comes On/Off the On-Call Schedule?

2 days ago

kabilanrajasekar_cNew Member

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Fetching MTTA and MTTR from API

101

2 days ago

AronCampbellNew Member

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Incident workflow to trigger servicenow incident creation

3 days ago

tehletterk

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iOS 18 Custom Notification Sound

8262

4 days ago

adarsh-rangeNew Member

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Classic User oAuth not working with "write" scope

Hi there! We have an integration with pagerduty that uses Classic User oAuth. We currently pass the “read” scope. When I try to pass the “write” scope it doesn’t take it. I can create an app with Classic User oAuth manually in the UI but somehow not through the workflow. We use the github.com/PagerDuty/go-pagerduty library for this.It currently calls the following URL: https://app.pagerduty.com/oauth/authorize?client_id=XYZ&response_type=code&redirect_uri=https://abc.com/callback&state=ABC&access_type=offline&prompt=consent&scope=read If I change it to the following URL it just shows User ID. I would expect it to show write scope in there.https://app.pagerduty.com/oauth/authorize?client_id=XYZ&response_type=code&redirect_uri=https://abc.com/callback&state=ABC&access_type=offline&prompt=consent&scope=writeI also tried using https://identity.pagerduty.com/oauth/authorize URL but no luck.

450

18 days ago

Demitri MorganDutonian

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New python-pagerduty release: 2.0.0

Our open-source API client for Python has now been refactored from a monolithic one-file module into a multi-file module. This change is being made to fulfill a need for long-term maintainability and improved readability. This new release does not add new features, but aims to make contribution of new features far easier going forward, most notably enabling us to add a py.typed file to enable using typehints in projects (issue #26). More about this release:https://github.com/PagerDuty/python-pagerduty/releases/tag/v2.0.0https://pagerduty.github.io/python-pagerduty/changelog.html

120

18 days ago

Christian VanderZielNew Member

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Pagerduty integration for ServiceNow - "PagerDuty REST failed to trigger an incident: Service not found"

I'm encountering an issue with the PagerDuty integration in ServiceNow and could use some help understanding the error and its causes.Context: In some cases, when a ServiceNow incident is created and we expect a linked PagerDuty ticket to be opened, the PagerDuty integration gives an error that appears in the work activity of the ServiceNow incident: "PagerDuty REST failed to trigger an incident: Service not found".In ServiceNow, teams (Assignment Groups) have associated Business Services where the team is listed as the Technical Support Group. These associated Business Services do not appear to be linked directly to PagerDuty and do not have corresponding PagerDuty services.It may be a coincidence, but it appears that the error occurs when a ServiceNow incident is created with a Business Service for which the Assignment Group is not the Technical Support Group in ServiceNow.Question: Can anyone explain what might be causing this error and how the flow and connections between ServiceNo

210

18 days ago

Mohan MallapuNew Member

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Getting illegitimate_requester_error When Updating Incident via API with Correct API Key and Headers

Hi PagerDuty Community,I'm currently working on integrating ServiceNow with PagerDuty using the REST API. While testing the incident update (status change to "acknowledged") via Postman, I'm encountering the following error response:My API details and headers are correct. I used the same call from the PagerDuty REST Explorer; there, the integration is working fine.{ "error": { "errors": [ "Incident error illegitimate_requester_error" ], "code": 2001, "message": "Invalid Input Provided" } }

19 days ago

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