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Christian VanderZielNew Member

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PagerDuty ServiceNow integration V8, extension not visible in dropdown for service

303

2 days ago

bschiffNew Member

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Enforce Custom Field on Resolution

5 days ago

VitoNew Member

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Global Event Rules

171

12 days ago

ademersonNew Member

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How can I integrate OpenNMS with Pagerduty using the events2 API

Hello, I would like to integrate OPenNMS with PagerDuty for new snmp traps received. So if a snmp trap is received it would send a create event to Pagerduty for the corresponding service?

202

19 days ago

chad.sewardNew Member

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SEV-1 Scramble Button in Teams

Hello, I am new here and looking for some help/direction.What: our company uses Teams and I want to give our support staff a button in our SEV-1 channel that they can push that will page out for on-call staff to attend the triage call.Why: we are seeking a “faster than calling the support number” means to initiate incident response.for customer reported issuesIs there a simple way to achieve this?

111

20 days ago

MinkuNew Member

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Managing Alert Routing in Prometheus rules with PagerDuty Using Labels for Different Teams

Hello everyone,I am facing a challenge with setting up alert routing for Kubernetes clusters using Prometheus and PagerDuty, and I wanted to seek your advice or suggestions on how to solve this. ### Problem:We are currently using Prometheus rules to trigger alerts and send them to PagerDuty (PD) for our Kubernetes clusters. At the moment, all our alerts are routed to a single PagerDuty service. Now, we need to separate these alerts based on labels in the Prometheus rules to ensure they are handled by different teams. Specifically:- We want to route alerts for different teams based on labels defined in the Prometheus alerting rules.- Each team should have its own escalation policy within PagerDuty, but we must keep using a single PagerDuty service.- Unfortunately, we can't use the **AI Ops feature of PagerDuty** to help with this segregation. ### Example:We have two teams, **Team A** and **Team B**. Alerts for these teams should be routed based on a label in the Prometheus alert rules.

291

22 days ago

bschiffNew Member

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Event Orchestration - Notify after X number of Alerts?

Our use case seems to be the opposite of what PagerDuty currently supports. I know we can use the Dedup Key to merge alerts into an already open incident and help with grouping alerts. However our use case is to not send a notification unless we have received X number of alerts in Y time. What we see is that a run will fail, but the next run in 15 mins is successful, so our on-call person is getting paged and then resolving the ticket because the next run was successful. Would be good to not page the On-call person unless the next run also fails. But haven’t seen how to handle this in PD. The Auto-Resolve doesn’t work in our case because they are individual alerts - from seperate runs of a pipeline - the dedup key is what links them. Has anyone dealt with a use case like this? Have you been able to solve it?

193

27 days ago

bschiffNew Member

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Use Service Dependency to Disable Alerts

We have a use case that looks to not be supported by PagerDuty, wondering if anyone has a way to implement this scenario.Our pipelines are dependent on 3rd party APIs. When there is schedule maintenance of an API, we would like to be able to disable all alerts related to pipelines that are dependent on that API. I have looked into setting up the API as a dependent service, but it doesn’t look like I can do anything with this linkage to suppress alerts.

111

27 days ago

spikeNew Member

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ServiceNow Priority sometimes missing

We’ve recently upgraded to the newest version of the PagerDuty integration in ServiceNow.Now what we are finding is that sometime, the priority is not added to the ServiceNow incident that is raised. Most of the time things work fine. But sometimes, an incident is created with no priority.Most days we get one or two. Some days we get 50+.I can see no pattern to what’s going on. Times are random. Counts appear random, and most of the time it works fine.I’ve enabled debugging on PagerDuty, even added a few logs in myself, but I’m not able to see any actually issues.Has anyone come across this? Does anyone have an ideas on how I might move things forward?

142

27 days ago

maheshnavaleNew Member

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Duplicate incidents created by pagerduty while creating incident in PD from SNOW

We have upgraded to Webhook3 and have all intergrations intact howevee still we have observed duplicate incidents created by PD in SNOW. Please advise if this is known issue.

181

27 days ago

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Welcome to PagerDuty Commons

Join the discussion

Ask questions, find answers, and collaborate with the community of PagerDuty users and operations enthusiasts

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