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Welcome to PagerDuty Commons

Your Community Hub for AlI Things Incident Management, Automation and Operational Resilience

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Dev Programs: What Feels Worth Your Time?

Hi everyone — Maria here 👋I recently joined PagerDuty as a Community Program Manager and wanted to properly introduce myself.Before joining PD, I spen

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🎧 New Episode: Book Club: Frictionless

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📢 What's New: Platform Release Notes, January 2025 ⛄

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Reposquirrel - PagerDuty-powered kiosk dashboard using API

Hi everyone 👋We use PagerDuty daily at our company, and it’s become a core part of how we run on-call and incident response. One thing we felt was mis

Forum|Forum|9 days ago

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PD On Tour Heats Up 🔥

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jnapalanNew Member 👋

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Unable to retrieve resolution note for an automated incident workflow step

PagerDuty has an option to “Send a Webhook POST” in an incident workflow. I’m trying to set an automation incident workflow based on a specific custom incident type. My final step is to include the resolution note, but I’m not seeing a way to do this

xamiciCommunity Manager 💚

PagerDuty On Tour

🌍 PagerDuty On Tour is heating up! New speakers + Tokyo is Live!

We are counting down the days until we see you in person. The PagerDuty On Tour series is moving fast, and we have some massive updates to share with you today:🇦🇺 Sydney & 🇬🇧 London: The lineup just got even better. We’ve officially confirmed a n

maria_yarotskaCommunity Manager 💚

Dev Programs: What Feels Worth Your Time?

Hi everyone — Maria here 👋I recently joined PagerDuty as a Community Program Manager and wanted to properly introduce myself.Before joining PD, I spent most of my career designing developer programs across open source, Web3, and space-tech communitie

xamiciCommunity Manager 💚

🎧 New Episode: Book Club: Frictionless

🎧 New Episode: Book Club: Frictionless

This week, Daniel and Mandi discuss the new book “Frictionless” by Nicole Forsgren and Abi Noda. LISTEN HERE ⬇️ 🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pocket Casts 🎧 Page It to the Limit is a podcast that

xamiciCommunity Manager 💚

📢 What's New: Platform Release Notes, January 2025 ⛄

📢 What's New: Platform Release Notes, January 2025 ⛄

2026 is officially here and PagerDuty’s helping you keep the only resolution that really matters: better responder experiences.This month, we’re delivering on highly requested features and AI-powered automation to reduce toil and accelerate resolutio

lifeline96New Member 👋

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Communicating Value of PagerDuty

My organization just recently got a subscription for PagerDuty at the Pro plan level. This has been an uphill battle for me for almost 7 years now to get this as my current leadership believes all alerts and notifications should be via email and shou

ABillingsleyNew Member 👋

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PagerDuty+ServiceNow+Solarwinds - No incident sent to PagerDuty

Issue Summary:We're experiencing a problem where ServiceNow incidents triggered by Solarwinds alerts are not creating corresponding incidents in PagerDuty, even though they meet the priority criteria (P1–P3).Context: Solarwinds is our alerting tool,

AlexGNew Member 👋

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Error: "triggerIncident response status:400, error:Incident could not be assigned error: undefined"

I have a Pager Duty incident alert rule which is:A valid Service Offering (in ServiceNow) A valid Assignment Group (in ServiceNow) A P1 or P2 incidentI have had two incidents in the past few weeks where the integration failed with the error: Error:

yirmioNew Member 👋

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MCP write tools not working

HiI tried to use the PD MCP in VSCODE for auto create Schedule Overides but I’m always getting the error: “Sorry, no response was returned.” My MCP config is below:"io.github.PagerDuty/pagerduty-mcp": {"type": "stdio","command": "uvx","args": ["pager

Benparker19New Member 👋

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How to add more than 3 phone numbers in profile?

I have a Pager duty system in which i can add up to 3 phone numbers to get notify about an alert.Now my question, is there any possibility to add n number of phone numbers..?

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Onboarding materials and best practices for new PagerDuty users, admins and managers

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jnapalanNew Member 👋

Ask a product question

Unable to retrieve resolution note for an automated incident workflow step

PagerDuty has an option to “Send a Webhook POST” in an incident workflow. I’m trying to set an automation incident workflow based on a specific custom incident type. My final step is to include the resolution note, but I’m not seeing a way to do this

AlexGNew Member 👋

Ask a product question

Error: "triggerIncident response status:400, error:Incident could not be assigned error: undefined"

I have a Pager Duty incident alert rule which is:A valid Service Offering (in ServiceNow) A valid Assignment Group (in ServiceNow) A P1 or P2 incidentI have had two incidents in the past few weeks where the integration failed with the error: Error:

yirmioNew Member 👋

Ask a product question

MCP write tools not working

HiI tried to use the PD MCP in VSCODE for auto create Schedule Overides but I’m always getting the error: “Sorry, no response was returned.” My MCP config is below:"io.github.PagerDuty/pagerduty-mcp": {"type": "stdio","command": "uvx","args": ["pager

Benparker19New Member 👋

Ask a product question

How to add more than 3 phone numbers in profile?

I have a Pager duty system in which i can add up to 3 phone numbers to get notify about an alert.Now my question, is there any possibility to add n number of phone numbers..?

Ask a product question

Live call routing - voicemail accessibility

Hi All! Just had LCR added to my account and set up a number. Upon testing, I’m a bit disappointed so far for the following reasons: The voicemail does not come through on the initial call to the person on call. It would be preferable for the user’

GanapathiyaPNew Member 👋

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Apart from alerts, all notifications I received from Pageduty is showing redirect urls as it is not like embedded in the anchor word. Simple words it is not HTML card, just plain text.Does anyone faced this?

AlexGNew Member 👋

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Additional Pager Duty Status Types

Using the out of the box Service Now configuration for incident status types, I’d like to know if we can update Pager Duty to have the additional status types (e.g.):On Hold Cancelled

Sarah LyneNew Member 👋

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External Private StatusPage no longer sending notification emails.

We have one of our Private External StatusPages no longer sending notification emails. All other pages are sending the notifications without issue. The email address that sends the notifications is the same for all pages and is not blocked by our d

Dan DavisNew Member 👋

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API: Getting the Slack thread for an incident

We are using the connections configuration for the slack integration so that incidents get a separate thread in a given channel for a given service.Using the pagerduty api and the slack integration, I am trying to determine which slack thread a giv

msaeedNew Member 👋

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data retention for alerts

Hello I was wondering what is the data retention policy for the alert as how long alerts/incidents data is kept in the pagerduty. I couldnt find any settings/config for that or any documentation. Mehran

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