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ademersonNew Member

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How can I integrate OpenNMS with Pagerduty using the events2 API

Hello, I would like to integrate OPenNMS with PagerDuty for new snmp traps received. So if a snmp trap is received it would send a create event to Pagerduty for the corresponding service?

142

5 days ago

chad.sewardNew Member

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SEV-1 Scramble Button in Teams

111

6 days ago

MinkuNew Member

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Managing Alert Routing in Prometheus rules with PagerDuty Using Labels for Different Teams

Hello everyone,I am facing a challenge with setting up alert routing for Kubernetes clusters using Prometheus and PagerDuty, and I wanted to seek your advice or suggestions on how to solve this. ### Problem:We are currently using Prometheus rules to trigger alerts and send them to PagerDuty (PD) for our Kubernetes clusters. At the moment, all our alerts are routed to a single PagerDuty service. Now, we need to separate these alerts based on labels in the Prometheus rules to ensure they are handled by different teams. Specifically:- We want to route alerts for different teams based on labels defined in the Prometheus alerting rules.- Each team should have its own escalation policy within PagerDuty, but we must keep using a single PagerDuty service.- Unfortunately, we can't use the **AI Ops feature of PagerDuty** to help with this segregation. ### Example:We have two teams, **Team A** and **Team B**. Alerts for these teams should be routed based on a label in the Prometheus alert rules.

231

8 days ago

bschiffNew Member

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Event Orchestration - Notify after X number of Alerts?

Our use case seems to be the opposite of what PagerDuty currently supports. I know we can use the Dedup Key to merge alerts into an already open incident and help with grouping alerts. However our use case is to not send a notification unless we have received X number of alerts in Y time. What we see is that a run will fail, but the next run in 15 mins is successful, so our on-call person is getting paged and then resolving the ticket because the next run was successful. Would be good to not page the On-call person unless the next run also fails. But haven’t seen how to handle this in PD. The Auto-Resolve doesn’t work in our case because they are individual alerts - from seperate runs of a pipeline - the dedup key is what links them. Has anyone dealt with a use case like this? Have you been able to solve it?

153

13 days ago

bschiffNew Member

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Use Service Dependency to Disable Alerts

We have a use case that looks to not be supported by PagerDuty, wondering if anyone has a way to implement this scenario.Our pipelines are dependent on 3rd party APIs. When there is schedule maintenance of an API, we would like to be able to disable all alerts related to pipelines that are dependent on that API. I have looked into setting up the API as a dependent service, but it doesn’t look like I can do anything with this linkage to suppress alerts.

101

13 days ago

spikeNew Member

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ServiceNow Priority sometimes missing

We’ve recently upgraded to the newest version of the PagerDuty integration in ServiceNow.Now what we are finding is that sometime, the priority is not added to the ServiceNow incident that is raised. Most of the time things work fine. But sometimes, an incident is created with no priority.Most days we get one or two. Some days we get 50+.I can see no pattern to what’s going on. Times are random. Counts appear random, and most of the time it works fine.I’ve enabled debugging on PagerDuty, even added a few logs in myself, but I’m not able to see any actually issues.Has anyone come across this? Does anyone have an ideas on how I might move things forward?

122

13 days ago

maheshnavaleNew Member

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Duplicate incidents created by pagerduty while creating incident in PD from SNOW

We have upgraded to Webhook3 and have all intergrations intact howevee still we have observed duplicate incidents created by PD in SNOW. Please advise if this is known issue.

181

13 days ago

tehletterk

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iOS 18 Custom Notification Sound

Hey everyone, I was just wondering if there's a way to set a customized notification sound for an alert with iOS 18 in the Pagerduty app itself. The only options available are either the built-in notification sounds that Pagerduty offers, or choosing the “iOS Tones” folder - but this folder does not show the custom notification/ringtone sounds that I’ve setup in iOS itself. There is also no way to change the app’s notification sounds from the iOS Settings app, I can only toggle sounds on or off as a blanket option. Just wondering if this is possible or maybe on the roadmap for the future, as it seems like older versions of the app supported this (as does the Android app). In the first two screenshots, this is all we have to choose from - the stock Pagerduty sounds or the iOS tones folder. In my third screenshot, iOS Settings app doesn't offer any options except sounds on or off. In my last screenshot, I already have custom sounds working in iOS Settings, but they still aren't avai

710

19 days ago

Jon HanselingNew Member

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Archiving false alerts?

Occasionally we’ll see false alarms in PagerDuty due to an upstream issue coming from Splunk or New Relic. These are alerts that fired due to testing, maintenance, or some other event that we don’t want to “count” as real production incidents. I don’t see an ability in the tool to archive/hide/etc. these events so that they don’t clutter up our reporting & analytics. Anyone else have a solution or approach to manage these?

371

22 days ago

fakemailred888New Member

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Do I have any control at all over how email notifications sent by the events API display details?

I’m not talking about the email integration, I’m using the Events API with a global orchestration and I’m not using AI Ops.The email notifications sent are a problem. In the app the “details” json is nicely displayed, but in emails the entire details field is crammed together in one text string.Can I fix this? PD is sending html emails, why can’t it format the details field nice like in the app?I have users that want to use email as their notification channel without using the app. The details section in the emails is practically unreadable.I can’t find any settings or docs about making the details section in emails look better.

110

23 days ago

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