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7 topics

Pagerdutyuser99New Member

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Additional Responders Behavior

11 hours ago

pmansfieldNew Member

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Using a regex or wildcard when using API to search incidents, alerts or services?

193

1 day ago

stibodx jfNew Member

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customize Slack integration content

Isn’t it possible to customize the content of the event text that is sent to a Slack channel ?eg . change the wording, .f.ex add some freestyle text

162

1 day ago

bschiffNew Member

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Managing PagerDuty Advance in Status Updates

1 day ago

MarinhioNew Member

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Git Clone stops working until 5.10

182

2 days ago

pmansfieldNew Member

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Android app have to press ACK twice when viewing an incident details before getting SNOOZE

111

3 days ago

traillrobNew Member

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How do folks "re-engage" Responders

Hi folks, if a Responder who was previously deemed not needed for an Active Incident is now needed to be re-engaged, how do you accomplish this?

171

3 days ago

adarsh-rangeNew Member

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Classic User oAuth not working with "write" scope

531

3 days ago

Christian VanderZielNew Member

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Pagerduty integration for ServiceNow - "PagerDuty REST failed to trigger an incident: Service not found"

I'm encountering an issue with the PagerDuty integration in ServiceNow and could use some help understanding the error and its causes.Context: In some cases, when a ServiceNow incident is created and we expect a linked PagerDuty ticket to be opened, the PagerDuty integration gives an error that appears in the work activity of the ServiceNow incident: "PagerDuty REST failed to trigger an incident: Service not found".In ServiceNow, teams (Assignment Groups) have associated Business Services where the team is listed as the Technical Support Group. These associated Business Services do not appear to be linked directly to PagerDuty and do not have corresponding PagerDuty services.It may be a coincidence, but it appears that the error occurs when a ServiceNow incident is created with a Business Service for which the Assignment Group is not the Technical Support Group in ServiceNow.Question: Can anyone explain what might be causing this error and how the flow and connections between ServiceNo

341

4 days ago

Mohan MallapuNew Member

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Getting illegitimate_requester_error When Updating Incident via API with Correct API Key and Headers

Hi PagerDuty Community,I'm currently working on integrating ServiceNow with PagerDuty using the REST API. While testing the incident update (status change to "acknowledged") via Postman, I'm encountering the following error response:My API details and headers are correct. I used the same call from the PagerDuty REST Explorer; there, the integration is working fine.{ "error": { "errors": [ "Incident error illegitimate_requester_error" ], "code": 2001, "message": "Invalid Input Provided" } }

181

4 days ago

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Want to learn more about automation with Rundeck? Pick your local chapter and join us at a next Rundeck by PagerDuty Meetup, informal 1-hour virtual events where folks who work and build with Rundeck by PagerDuty open-source software get together to share automation stories and use cases.

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