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I’ve read that there’s a way to re-alert on an ack’ed alert if the alert remains unresolved after so long. How does one set this up? I cannot find anything relative to that in escalation policies.TIA,Jim
Dear PagerDuty Community,We’ve been struggling to configure our PagerDuty schedule for a team of exactly 10 developers, with two on-call shifts per workday (10 shift slots per week). This challenge was raised in the forum several years ago for 7 slots and 7 engineers, but it seems it hasn’t received enough attention from the PagerDuty team.Here’s a simplified example to illustrate the problem:Suppose, we have a team of 5 engineers - A, B, C, D, and E - and one on-call slot per workday. If we simply configure a schedule with these five engineers filling the five weekday slots, each engineer ends up with a fixed day every week (e.g., A always on Mondays, B always on Tuesdays, etc.). This is not desirable — we want the days to rotate so that A is on Monday in week one, Tuesday in week two, Wednesday in week three, and so on.The only workable solution we’ve found so far is to manually create a long, repetitive list of people, such as:ABCDE_BCDEA_CDEAB_DEABC_EABCDThis does achieve fair dist
I’m a peon. I am a sad end-user who has to go oncall every now and then.My god this thing is terrible to use!!I want to quickly put in a override because I’ll be doing some work and I’ll create alarms. So I need to take over that time.Here’s what I’m presented with when I login. I can go into each of those menus above, none of them are clear or related to the fact I’m oncall and want to do a thing relating to it.Finally after fiddling around I get to schedules. No, that’s useless. Can’t do an override in there (or can I...)Oh! Go to schedules and there’s a big blue “Create Override” button. Great! I click that, fill in all the details and get a message: Get REALLY annoyed by this stage. Fluff around, FINALLY realise I have to back to Schedules above, find the person who’ll be doing the shift I need to override, click on their name and then add it in there.I mean I got there in the end but why did I have to fight with this tool for 10 minutes to figure this out? Shouldn’t this be t
Hi folks, I recently created an Incident Workflow which triggers automatically for a service and everything is fine and working no problem.However, now, I want to add a new kind of workflow that can be triggered manually for that same service, and for some reason, searching that service always returns “No Matches Found”..Even if I enter into the workflow I that was already created a month or so ago, and “Edit” that service, I can see it populated, but let’s say I remove it and type it again, it will return “No Matches Found”.If I clone a workflow, the service is populated with no issue, but obviously I need to create a manual trigger and I still encounter the issue.It’s incredibly frustrating as this is holding up a major change to the way we handle certain incidents, so any advice on this matter would be greatly appreciated.I've already raised a support request via Chat, but no response, hence I’m here.Thanks!
Hi TeamI’d like to confirm whether there is a dedicated FedRAMP- API version available, or if it is the same API as the standard version. If there is a separate endpoint or documentation for the FedRAMP API, could you please share the link?Thank you for your help,
Hey,I want the escalation policy to be non linear.currently, level 1 can escalate to level 2 and level 2 escalate to level 3.I want level 1 to be able to select if to escalate to level 2 or 3. is it possible and how can I accomplish it?thanks.
What happens after an incident matters just as much as how you handle it.Anojan Gunasekaran, Senior Product Manager for Incident Analysis at PagerDuty, showcased how to transform post-incident reviews from a bureaucratic necessity into a powerful tool for organizational improvement.Learn how to structure reviews that help facilitate meaningful discussions, identify systemic issues, and create actionable recommendations that prevent future incidents.👀 Watch a sneak peak: 📚 Resources shared during the session: Read on the Blog: Beyond Outages: The Post-Incident Reviews We Should Have Had Knowledge Base: Post-Incident Reviews Take the Post-Incident Review Product Tour PagerDuty Guidelines for the Safe and Secure Use of Generative AI 📺 Watch the full webinar on-demand
when you go to porfile → user setting, you have the option to create API User Tokens, but I can’t use them at allI downloaded the Postman collection from this page developer.pagerduty.com/docs/rest-api-overview and entered the owner’s Token, but the response for all requests is 401 unauthorizedam I using the wrong documentation or what
PagerDuty + Arize: Building End-to-End Observability for AI Agents in ProductionPagerDuty teamed up with Arize to bring end-to-end observability to AI agents in production. From automated testing to real-time alerting, we’re building new ways to manage incidents in the age of AI.Read the full story to see how we’re doing it and what you can learn from our journey ⬇️ https://www.pagerduty.com/eng/pagerduty-arize-building-end-to-end-observability-for-ai-agents-in-production
Page it to the Limit: Alert Fatigue with Boaz Barzel https://www.pageittothelimit.com/alert-fatigue-with-boaz-barzel/ Understanding Alert Fatigue and How to Prevent It https://www.pagerduty.com/resources/learn/alert-fatigue/ What’s the Difference Between SLAs, SLOs, and SLIs? https://www.pagerduty.com/resources/learn/what-is-slo-sla-sli/ What is AIOps? https://www.pagerduty.com/resources/learn/what-is-aiops/ Automated Remediation https://autoremediation.pagerduty.com/ Google SRE Workbook https://sre.google/workbook/implementing-slos/ Nobl9 https://www.nobl9.com/
Issue Summary:We're experiencing a problem where ServiceNow incidents triggered by Solarwinds alerts are not creating corresponding incidents in PagerDuty, even though they meet the priority criteria (P1–P3).Context: Solarwinds is our alerting tool, integrated with ServiceNow (Yokohama, PD Spoke 1.4.0, PD 8.2.0). ServiceNow is configured to forward P1–P3 incidents to PagerDuty. We're using assignment group services only in PagerDuty (no business/technical services). This issue began after integrating Solarwinds through ServiceNow Event Management. What we've observed: Some PagerDuty webhooks become disabled intermittently, though health checks often return normal. The issue is inconsistent—not all Solarwinds-triggered SNOW incidents fail to generate PD incidents. We suspect a possible problem with the PD Spoke workflow or webhook handling, but haven't confirmed. If anyone has run into a similar issue or has suggestions on what to check next, I’d greatly appreciate your insigh
Our open-source API client for Python has now been refactored from a monolithic one-file module into a multi-file module. This change is being made to fulfill a need for long-term maintainability and improved readability. This new release does not add new features, but aims to make contribution of new features far easier going forward, most notably enabling us to add a py.typed file to enable using typehints in projects (issue #26). More about this release:https://github.com/PagerDuty/python-pagerduty/releases/tag/v2.0.0https://pagerduty.github.io/python-pagerduty/changelog.html
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