Hey all,
I’m utilizing the /incidents API to fetch all incidents for an internal report. From what I can tell the since/until date parameter is filtering based on the created_at date. Does anyone know if there is a way to filter based on the updated_at field?
I’d like to incrementally load a warehouse with the incidents from this API, but you can’t really do that if you can only filter by the created_at date.
Best answer by xenda-amici
Hi created_at. You can also sort by the resolved_at field.
If you need to incrementally load only updated incidents, the best workaround is to fetch all incidents created since your last sync, then filter them by updated_at in your own process. If you want to catch updates to older incidents, you’ll need to periodically re-fetch a larger window and check the updated_at field locally.
I've submitted your request to ProdDev to see if this is something we can implement, as the updated_at filter is a common request in the community.
+1Hi created_at. You can also sort by the resolved_at field.
If you need to incrementally load only updated incidents, the best workaround is to fetch all incidents created since your last sync, then filter them by updated_at in your own process. If you want to catch updates to older incidents, you’ll need to periodically re-fetch a larger window and check the updated_at field locally.
I've submitted your request to ProdDev to see if this is something we can implement, as the updated_at filter is a common request in the community.
Hi
Thanks!
+1Hi
Thanks for following up! The updated_at filter isn't currently on our product roadmap, but it has been flagged to the product team as an enhancement for a potential future refresh of the incident list page. Nothing is planned at this time though, so I can't provide an implementation timeline.
For now, the workaround of filtering by created_at and sorting by resolved_at is your closest option.
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