PagerDuty On Tour

For many organizations, the path to "elite client service" is often blocked by fragmented workflows and all-hands-on-deck chaos. At PagerDuty OnTour SF, we’re hosting a fireside chat with Jim Wallace, Operations Admin II at UWM, and Marty Jackson, NA Field CTO at PagerDuty, to discuss how UWM replaced manual intervention with a seamless, automated incident engine.UWM’s journey from a small storefront to an enterprise powerhouse required a radical shift in how they handle observability. Jim will share how they integrated PagerDuty and ServiceNow to drive Automated Incident Creation (AIC). Today, monitoring alerts trigger simultaneous actions across both platforms—instantly connecting the right teams and ensuring visibility for both technical responders and business stakeholders.A key highlight of their transformation is meeting responders where they already work: Microsoft Teams. By surfacing PagerDuty incidents directly within Teams channels, UWM has enabled its staff to acknowledge an

When you are managing thousands of services, "alert fatigue" isn’t just a buzzword—it’s a critical operational risk. At PagerDuty OnTour SF, we are bringing together incident leaders from Twilio and Intuit to discuss how they’ve moved beyond reactive firefighting to build resilient, AI-powered operations.Gandhi Kumar, Principal Incident Commander at Twilio, will share how his team navigates a staggering 60,000+ monthly alerts. By leveraging PagerDuty AIOps, Twilio has successfully cut through the noise, transforming a torrent of data into targeted, actionable signals. Gandhi will also provide a "view from the commander's seat," offering hard-won advice on maintaining calm under pressure and knowing exactly when to automate versus when to escalate to a human.Joining the conversation are Akshay Pratinav and Archana Kataria from Intuit, who will demonstrate their end-to-end automation framework for failovers and recovery. Their results speak for themselves: Intuit has achieved detection t

As the role of the engineer evolves, we are moving beyond siloed AI tools toward a future of true agent-human partnerships. To explore this shift, we are excited to feature a session at PagerDuty OnTour SF with Jonas Nelle, Head of Engineering for Agents at Cursor, and Rukmini Reddy, SVP of Engineering at PagerDuty.This discussion will dive into how organizations can move from reactive recovery to predictive resilience. By utilizing protocols like the Model Context Protocol (MCP), teams can provide agents with a unified view of their codebase and PagerDuty incident history. This integration allows agents to bridge the gap between code logic and runtime reality, transforming them from first responders into "prevention architects" that flag risky patterns before they ever reach production.The conversation will also tackle the cultural shifts required for this new era. With the PagerDuty and Cursor MCP integration in mind, Jonas and Rukmini will share practical strategies for designing wo

As we move from simply launching AI agents to maintaining them at scale, many teams are finding that the real challenge begins in production. When real-world data and unpredictable user behaviors enter the mix, maintaining quality can feel like a moving target. To help us navigate this, we are thrilled to welcome Richard Young, Director of Partner Solutions Architecture at Arize AI, to the PagerDuty OnTour SF stage.The partnership between PagerDuty and Arize isn't new; in fact, we’ve been working together for some time to standardize how we monitor our own internal agents. Our teams previously shared how we use Arize for "golden dataset" testing and regression-like frameworks to ensure our AI features—like the Insights, Shift, and SRE Agents—stay reliable as they evolve.Richard will be joined by PagerDuty’s Everaldo Aguiar for a hands-on session that builds on these foundations. Drawing on insights from over 1 trillion inferences and 10 million monthly evaluation runs, they will share

We are excited to announce that the details for PagerDuty on Tour San Francisco are officially locked in!Mark your calendars for a full day of connection, learning, and innovation as we explore the path to autonomous operations.📍 The DetailsDate: May 13, 2026 Venue: The Mint (88 5th St, San Francisco, CA)🎤 Speaker LineupGet ready to hear from industry leaders and PagerDuty executives, including:Jennifer Tejada (CEO, PagerDuty) David Williams (SVP Product Development,  PagerDuty)Rukmini Reddy (SVP Engineering, PagerDuty) Customer Speakers from Intuit, Twilio, Clover, UWM, and Arize AI sharing real-world stories on AI-powered incident management and automation🛠️ Hands-on WorkshopsKick off the day (8:30 AM - 11:00 AM) with interactive sessions designed to level up your skills:AIOps Revolution Bootcamp: Learn to shift from reactive firefighting to proactive prevention. PagerDuty Incident Management Certification: Validate your expertise in best practices and frameworks. Fast Track: Foun

We are counting down the days until we see you in person. The PagerDuty On Tour series is moving fast, and we have some massive updates to share with you today:🇦🇺 Sydney & 🇬🇧 London: The lineup just got even better. We’ve officially confirmed a new wave of incredible speakers for both cities! Get ready for deep dives into operational maturity and real-world incident response stories. Check the updated agendas: London | Sydney🇯🇵 Tokyo: Konnichiwa! Our official landing page is LIVE. Head over now to see what we have planned for our Japanese community and secure your spot.🌉 San Francisco: We are targeting Spring for the Bay Area stop. More info on that soon!👇 Choose your City and Register for FREE:https://www.pagerduty.com/on-tour/ 

The interactive morning workshop tracks for PagerDuty On Tour Sydney are officially out! Check out the lineup:🧪 Transforming Incident Management with AI OperationsFor Incident Responders, NOC Engineers and IT Operations TeamsDuration: 2.5 hoursDrowning in alerts? Struggling to separate critical signals from background noise? Your team deserves better than alert fatigue and endless manual triage. Discover how PagerDuty's AI-powered operations can transform your incident management—reducing noise by up to 90% and centralizing context so your team can focus on what truly matters.Topics:Intelligent Noise Reduction & Alert Correlation AI-Driven Context Gathering & Enrichment Centralized Incident Triage & Prioritization Service-Based Event Orchestration Actionable Insights from Complex Data Streams🤖 AI Agents & Automation: The Future of Incident Management​For SREs, DevOps Engineers and Platform TeamsDuration: 2.5 hoursStop fighting fires manually. Start building self-heali

The interactive morning workshop tracks for PagerDuty On Tour London are officially out! Check out the lineup: 🧪 Lab 1: AIOps Revolution Bootcamp: From Reactive to Proactive Incident ManagementIdeal for SREs, Incident Responders, Operations Managers, Platform Engineers, and DevOps TeamsDuration: 2.5 hoursTired of firefighting incidents instead of preventing them? Struggling with alert fatigue, high MTTR, and on-call burnout? It's time to break the cycle of reactive chaos. Discover how PagerDuty's cutting-edge AIOps capabilities can transform your incident management—reducing alert noise by up to 83% and enabling autonomous diagnostics so your team can shift from reactive firefighting to proactive incident prevention.Topics:Flexible Shifts with Intelligent Conflict Detection & PTO Management SRE Agent for Autonomous Diagnosis & Remediation AI Orchestrations for ML-Recommended Noise Reduction Scribe Agent for Automated Incident Documentation Insights Agent for Data-Driven Operat

Are you passionate about building resilient systems or have a story to tell about managing incidents in creative ways? We want to hear from you! We’re excited to announce the Call for Papers is officially open for PagerDuty on Tour 2026: London and Sydney. This is your chance to showcase your innovative ideas, share real-world lessons, and connect with a vibrant community of peers and industry experts.Session Guidelines:Session format: Talks (20-30 minutes including Q&A) or Panels (40 minutes moderated discussion) Session topics: Back to Basics, Building resilient systems and teams, Automation and AI in operations, and more - see full list of topics in the submission form Audience: developers/SREs - we recommend providing at least three actionable takeaways fit for a technical audience.Ready to submit your idea? Submit your proposal using the links below and help shape the future of incident response, automation, and reliability.CFP Deadlines Sydney - December 5th London - Decembe

PagerDuty on Tour is coming to San Francisco on April 15th! 🌁Join us to hear from PagerDuty's customers and executive leadership, see our latest innovations in AI and automation, participate in hands-on workshops, and network with your peers as we navigate what's "now and next" in modern digital operations. Plus, don’t miss out on our hands-on labs to help you get PD Certified, and keynote sessions featuring PagerDuty’s Jennifer Tejada, Jeffrey Hausman, Katherine Calvert, and customers such as Chris Conklin from TD Bank and Oliver Myers from AWS. Get a chance to meet some of the DevRel team in our PagerDuty Commons Play Zone! Find out about community meetups/webinars, meet other Bay Area-based Commons members, and don’t miss the chance to find out which Pagey you are in our operational maturity quiz!Secure your spot FOR FREE now! Are you already registered? Introduce yourself and what you’re most excited for in the thread below! 👋🏼👇🏼