PagerDuty On Tour

For many organizations, the path to "elite client service" is often blocked by fragmented workflows and all-hands-on-deck chaos. At PagerDuty OnTour SF, we’re hosting a fireside chat with Jim Wallace, Operations Admin II at UWM, and Marty Jackson, NA Field CTO at PagerDuty, to discuss how UWM replaced manual intervention with a seamless, automated incident engine.UWM’s journey from a small storefront to an enterprise powerhouse required a radical shift in how they handle observability. Jim will share how they integrated PagerDu

When you are managing thousands of services, "alert fatigue" isn’t just a buzzword—it’s a critical operational risk. At PagerDuty OnTour SF, we are bringing together incident leaders from Twilio and Intuit to discuss how they’ve moved beyond reactive firefighting to build resilient, AI-powered operations.Gandhi Kumar, Principal Incident Commander at Twilio, will share how his team navigates a staggering 60,000+ monthly alerts. By leveraging PagerDuty AIOps, Twilio has successfully cut through the noise, transforming a torrent of data into targeted, actionable signals. Gandhi will also provide a "view from the commander's seat," offering har

As the role of the engineer evolves, we are moving beyond siloed AI tools toward a future of true agent-human partnerships. To explore this shift, we are excited to feature a session at PagerDuty OnTour SF with Jonas Nelle, Head of Engineering for Agents at Cursor, and Rukmini Reddy, SVP of Engineering at PagerDuty.This discussion will dive into how organizations can move from reactive recovery to predictive resilience. By utilizing protocols like the Model Context Protocol (MCP), teams can provide agents with a unified view of their codebase and PagerDuty incident history. This integration allows agents to bridge the gap between cod

As we move from simply launching AI agents to maintaining them at scale, many teams are finding that the real challenge begins in production. When real-world data and unpredictable user behaviors enter the mix, maintaining quality can feel like a moving target. To help us navigate this, we are thrilled to welcome Richard Young, Director of Partner Solutions Architecture at Arize AI, to the PagerDuty OnTour SF stage.The partnership between PagerDuty and Arize isn't new; in fact, we’ve been working together for some time to standardize how we monitor our own internal agents.

We are excited to announce that the details for PagerDuty on Tour San Francisco are officially locked in!Mark your calendars for a full day of connection, learning, and innovation as we explore the path to autonomous operations.📍 The DetailsDate: May 13, 2026 Venue: The Mint (88 5th St, San Francisco, CA)🎤 Speaker LineupGet ready to hear from industry leaders and PagerDuty executives, including:Jennifer Tejada (CEO, PagerDuty) David Williams (SVP Product Development,  PagerDuty)Rukmini Reddy (SVP Engineering, PagerDuty) Customer Speakers from Intuit, Twilio, Clover, UWM, and Arize AI sharing real-world stories on AI-powered incident management and automation🛠️ Hands-on WorkshopsKick off the d

We are counting down the days until we see you in person. The PagerDuty On Tour series is moving fast, and we have some massive updates to share with you today:🇦🇺 Sydney & 🇬🇧 London: The lineup just got even better. We’ve officially confirmed a new wave of incredible speakers for both cities! Get ready for deep dives into operational maturity and real-world incident response stories. Check the updated agendas: London | Sydney🇯🇵 Tokyo: Konnichiwa! Our official landing page is LIVE. Head over now to see what we have planned for our Japanese community and secure your spot.🌉

The interactive morning workshop tracks for PagerDuty On Tour Sydney are officially out! Check out the lineup:🧪 Transforming Incident Management with AI OperationsFor Incident Responders, NOC Engineers and IT Operations TeamsDuration: 2.5 hoursDrowning in alerts? Struggling to separate critical signals from background noise? Your team deserves better than alert fatigue and endless manual triage. Discover how PagerDuty's AI-powered operations can transform your incident management—reducing noise by up to 90% and centralizing context so your team can focus on what truly matters.Topics:Intelligent Noise Reduction & Alert Correlation AI-Driven Context Gathering & Enrichment Centralized Incident Triage

The interactive morning workshop tracks for PagerDuty On Tour London are officially out! Check out the lineup: 🧪 Lab 1: AIOps Revolution Bootcamp: From Reactive to Proactive Incident ManagementIdeal for SREs, Incident Responders, Operations Managers, Platform Engineers, and DevOps TeamsDuration: 2.5 hoursTired of firefighting incidents instead of preventing them? Struggling with alert fatigue, high MTTR, and on-call burnout? It's time to break the cycle of reactive chaos. Discover how PagerDuty's cutting-edge AIOps capabilities can transform your incident management—reducing alert noise by up to 83% and enabling autonomous diagnostics so your team can shift from reactive firefighting to proactive incident prevention.Top

Are you passionate about building resilient systems or have a story to tell about managing incidents in creative ways? We want to hear from you! We’re excited to announce the Call for Papers is officially open for PagerDuty on Tour 2026: London and Sydney. This is your chance to showcase your innovative ideas, share real-world lessons, and connect with a vibrant community of peers and industry experts.Session Guidelines:Session format:

PagerDuty on Tour is coming to San Francisco on April 15th! 🌁Join us to hear from PagerDuty's customers and executive leadership, see our latest innovations in AI and automation, participate in hands-on workshops, and network with your peers as we navigate what's "now and next" in modern digital operations. Plus, don’t miss out on our hands-on labs to help you get PD Certified, and keynote sessions featuring PagerDuty’s Jennifer Tejada, Jeffrey Hausman, Katherine Calvert, and customers such as Chris Conklin from TD Bank and Oliver Myers from AWS. Get a chance to meet some of the DevRel team in our PagerDuty Commons Play Zone! Find out about community meetups/webinars, meet other Bay Area-based Commons members, and don’t miss the chance to find out which Pagey you are in our operational maturity quiz!