PagerDuty On Tour Sydney 2026 wrapped up bringing together the brightest minds in APAC’s tech scene. The main theme throughout the day was how to shift from manual firefighting to AI-first, autonomous operations.
If you missed the action on your feed, here is the recap of the highlights, major announcements, and social buzz.
🚀 The Big Reveal: Spring ‘26 Release
The headline of the day was the official unveiling of The Path to Autonomous Operations. PagerDuty’s leadership, including SVP of Product David Williams and SVP of Engineering Rukmini Reddy, detailed the path toward "ZeroOps."
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SRE Agent as a Virtual Responder: The SRE Agent will detect, triage, and diagnose incidents before paging a human. It learns from your past incidents to continuously improve, acting as a tireless first line of defense so your team can stay focused. (Watch the demo)
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Modern Chat Experience: Manage incidents directly in Slack and Microsoft Teams. With the SRE Agent embedded right in chat, you can automate tasks and get remediation suggestions without tab-switching. Watch the demo. (Watch the demo)
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Shift-Left with API & MCP Integrations: Prevent incidents before they happen by connecting PagerDuty context directly to your favorite AI-enabled tools. Access risk scores and incident history right in your coding environment to ship with absolute confidence. (Watch the demo)
Register Now for the Product Launch Webinar: The Path to Autonomous Operations
📊 2026 State of AI-First Operations Report
The latest research was dropped during the tour in Sydney, emphasizing that operational resilience is no longer just a "tech problem"—it’s a board-level financial imperative.
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The Cost of Downtime: The report revealed that 8% of organizations now lose over $1M per hour during unplanned disruptions.
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The AI Advantage: 75% of AI adopters reported significantly improved resilience compared to those still relying on traditional methods.
"AI-first operations enable organizations to accelerate workflows so they can restore service more quickly... and focus on driving innovation instead of firefighting."
🎤 Speaker Highlights
The stage featured a mix of industry experts and local success stories. Key sessions included:
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Customer Insights: Leaders from Nine, Webjet.com.au, Transurban, Accenture, and Greenstone Financial Services shared how they are scaling automation in the APAC market.
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Celebrity Keynote: Olympian boxer Harry Garside took the stage to discuss resilience and performance under pressure, drawing parallels between the ring and the high-stakes world of incident response.
✈️ What’s Next?
PD On Tour continues its global circuit, next stops: Tokyo and San Francisco!