Best Practices: Integrating PagerDuty with IT Automation Tools like Ansible or Rundeck
Hi everyone,Iâm part of a IT team working to unify our incident response with infrastructure automation, and weâre exploring better ways to integrate tools like Ansible, Rundeck, or Attune with PagerDuty for real-time operations.Hereâs what weâre trying to achieve: Automatically trigger predefined scripts or runbooks (via Rundeck or Ansible Playbooks) when certain PagerDuty alerts are fired Create custom PagerDuty services for various infrastructure tiers (e.g., DB layer, web servers, networking) with tailored responses Ensure clean logging, rollback, and audit trails for all automated responses triggered by PagerDuty incidents Tie notifications to team roles or escalation policies based on specific server groups or alert types Has anyone here successfully set up something similar?Weâd love to hear: What integration method worked best for you (webhooks, APIs, plugins)? Any challenges around permissions or security controls when executing remote tasks post-incident? Advice on
