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Hello Community!We’re excited to announce PagerDuty Champions, a new contributor recognition program to celebrate our most engaged practitioners, customers and partners. Get the tools and connections you need to make a real difference while growing your own career!What does it mean to be a PagerDuty Champion? Champions are thought leaders who help shape the future of incident management, automation, and operational resilience. By joining, you commit to sharing your expertise through public speaking, social content, and peer support right here in the community.Why join?Visibility: Get recognized for your contributions with the official PagerDuty Champion badge Growth: Exclusive opportunities to collaborate on events and content Perks: Earn exclusive swag and access to a private community of expertsWho can apply? The program is open to customers, partners, practitioners, and community members who are passionate about learning, sharing knowledge, and contributing to the PagerDuty ecosyste

Hi community,Yesterday we hosted at PagerDuty Portugal offices the 1️⃣st SREday Lisbon with incredible speakers and an engaged crowd!🌟 Check out event’s post cards and a watch a quick recap video to get a vibe of it! 🌟   Speaking Sessions: Keynote: The Rise of AI-driven SRE, João Freitas, General Manager and Engineering Lead for AI at PagerDuty Management is a Hard Job. That’s Why You Should Do It Like an Engineer, William Mendes, Engineering Leader at Coralogix When Incidents Fix Themselves: AI SRE in action, Birol Yildiz, Co-founder and CEO of ilert Increase observability, not costs: controlling telemetry data ingestion at scale, André Bento, Platform Engineer at Mollie & Diogo Cebola, Platform Engineer at Mollie Beyond 'Done': Strategies for Improving OpenTelemetry Instrumentation Quality, Co-Founder OlyyGarden FinOps at Scale: Lessons from Scaling Kubernetes Workloads, Ricardo Magalhães, Senior DevOps Engineer at xgeeks When Infrastructure as Code Becomes a Produc

Retail’s make-or-break season is here. Downtime isn’t an option. Watch our webinar Building Resilient On-Call Operations for the Holiday Season, and see how top teams stay calm, fast, and reliable when traffic spikes. Sr. Developer Advocate Mandi Walls (@mwalls) talks with Madhuri Jakkaraju, Sr. Manager, Software Engineering, and Stevenson Jean-Pierre, Sr. Manager, Software Engineering, about how to forecast coverage and design fair on-call rotations (without burnout), run realistic failure drills before peak days, and more.Plus watch Brian Miller, Principal Product Manager, demo new incident management enhancements. 👀 Watch a sneak peak  📚 Resources: Knowledge Base: Edit/Delete Incident Notes, Required Fields on Resolve, Reopen Incidents Watch a Short Demo: Core Incident Management Enhancements Read on the Blog: Holiday Readiness Guide for On-Call with Shift Agent Take the Shift Agent Product Tour Learn More: Shift Agent​​​​​​ Watch on Youtube all the H2 Launch Demos Sign Up for Ea

An unforgettable night of basketball!  Experience the excitement of Golden State Warriors basketball with us this season. We’re pleased to extend an exclusive invitation to our valued clients to join us for select Warriors home games at the Chase Center. Enjoy an evening of world-class basketball and premium hospitality during this opportunity to connect with our team and fellow guests in a relaxed, engaging atmosphere while cheering on one of the NBA’s most dynamic teams.A limited number of tickets are available for select games throughout the season. Please indicate your preferred dates in the form, and our team will follow up to confirm your attendance.Game Schedule:Sunday 11/9 Indiana PacersFriday 11/21 Portland Trail BlazersWednesday 11/26 Houston RocketsTuesday 12/2 Oklahoma City ThunderMonday 12/22 Orlando MagicSaturday 1/3 Utah JazzSunday 1/11 Atlanta HawksTuesday 1/13 Portland Trail BlazersSaturday 1/17 Charlotte HornetsTuesday 1/20 Toronto RaptorsFriday 1/30 Detroit PistonsTh

This holiday season, we want to hear from you! Tell us how PagerDuty helps you and your team during the busiest time of year, whether it’s keeping things running on Black Friday or giving you peace of mind as you take time off.How to ParticipateShare your story in a LinkedIn post from your personal account, tag @PagerDuty, and use the hashtag #PoweredByPagerDuty. Once your post is live, submit the link through our Google Form until December 18th, and as a thank you, we’ll send you a $50 Amazon Gift Card! Need inspiration? Check out these prompts:For leaders in the retail space: How does PagerDuty help you during Black Friday or the holiday rush?   For leaders in the travel industry: How does PagerDuty help keep booking systems and customer service running smoothly during busy holiday travel periods?   For leaders in the security industry: How does PagerDuty help you stay vigilant against increased cybersecurity threats during the holiday season?   For leaders in healthcare: How does PD

👋 Hi community,What an amazing evening yesterday at the Lisbon AI Week: PagerDuty + Cloudflare Meetup!In case you couldn’t be there or want to revisit the insights shared, we’ve got you covered:🎤 PagerDuty MCP Server:José Corte-Real (Staff Software Engineer, PagerDuty) & Hélder Duarte (Senior Software Engineer, PagerDuty)⭐ Talk Highlights:Start from user journeys and competency questions; design the minimal, ergonomic tool set rather than auto-converting OpenAPI to MCP. Keep tool count low and avoid semantically overlapping tools; too many/similar tools degrade LLM selection and increase confusion. Design tools for agents: use categorical params (e.g., scope = mine|teams|all) and include helpful metadata (e.g., “records_count”) to reduce LLM errors. Evals focus on tool trajectories, not final answers: verify the right tools, order, and parameters across models; mock tool outputs for reproducibility. Avoid tiny/empty tool responses—they invite hallucinations. Ensure responses are

On-call, minus the chaos. See what’s new in PagerDuty Schedules: flexible iCal shifts + AI conflict resolution. Build bulletproof on-call coverage with less overhead.👀 Watch a sneak peak  📚 Resources shared during the session: Get Started with the Generative AI Power of PagerDuty Advance for Free Take the Shift Agent Product Tour Learn more: Shift Agent See PagerDuty in Action​​​​​​ Watch on Youtube all the H2 Launch Demos 📺 Watch the full webinar on-demand

According to PagerDuty data, incident responders can spend 50% of their time just figuring out who to call and what's actually broken.Watch the latest Demo Roundups! session to see how automated diagnostics can slash your MTTR from 40 minutes to just 2 minutes.What you'll discover: ➡️ How to eliminate the manual triage bottleneck that's killing your efficiency➡️ One-click runbooks that give first responders expert-level diagnostics instantly➡️ Real results: reduced stress, exceeded SLAs, minimized after-hours escalations 👀 Watch a sneak peak:  📚 Resources shared during the session: Read on the Blog: Automated Diagnostics & Triage: The Fastest Way to Cut Incident Time Knowledge Base: Learn more about Automated Diagnostics Check out the Template and Prompt Library   📺 Watch the full webinar on-demand 

What happens after an incident matters just as much as how you handle it.Anojan Gunasekaran, Senior Product Manager for Incident Analysis at PagerDuty, showcased how to transform post-incident reviews from a bureaucratic necessity into a powerful tool for organizational improvement.Learn how to structure reviews that help facilitate meaningful discussions, identify systemic issues, and create actionable recommendations that prevent future incidents.👀 Watch a sneak peak:  📚 Resources shared during the session: Read on the Blog: Beyond Outages: The Post-Incident Reviews We Should Have Had Knowledge Base: Post-Incident Reviews Take the Post-Incident Review Product Tour PagerDuty Guidelines for the Safe and Secure Use of Generative AI 📺 Watch the full webinar on-demand 

Welcome to the future of operations, where people and agents manage critical work together, driving productivity and efficiency. Learn how PagerDuty’s AI agents can supercharge teams, by autonomously handling repetitive tasks and resolving well-known issues, while surfacing data and insights that augment human expertise for faster resolution and higher operational resilience.🎤 Host: Mandi Walls, Senior Developer Advocate at PagerDuty🎤  Guests: PagerDuty’s Brita Seltzer (Director, Product Management), Débora Cambé (Product Marketing Manager), Jacky Leybman (Principal Product Manager), Julia Nasser (Principal Product Manager), Mya King (Senior Product Manager) 👉 WATCH ON-DEMAND: Demo Roundups! Meet the PagerDuty AI AgentsCheck out some resources shared during the session: Sign up for Early Access to see the AI agents in action Continue learning about our AI Agents See how AI at PagerDuty scales up operational resilience  COMMENT BELOW ⬇️ What topics/demos you wanna see in the next Dem

We're excited to announce the winners of our Community Pulse Survey lucky draw, each receiving a $50 gift card! Congrats to ​@Mike Boehm ​@Den Rebueno ​​​​​ 👏👏👏 Survey Participant Profile:IT Operations & DevOps/SRE Experience Level: 3+ years with PagerDuty Tried new PD products this year, most mentioned: Incident Workflows Jeli features Learning Preferences:50% of respondents like video content - long-form step-by-step tutorials, while the other half prefer learn from written content - docs, blogs, and articles.Thanks to all the community members who replied to the survey. You’re helping us shape the future of PagerDuty! 

We’d love to hear from you! Take our quick survey and get the chance to win a $50 gift card. Help us learn more about how you use PagerDuty and how we can make it even better!Take Survey Now