Hi everyone,

I’m part of a IT team working to unify our incident response with infrastructure automation, and we’re exploring better ways to integrate tools like Ansible, Rundeck, or Attune with PagerDuty for real-time operations.

Here’s what we’re trying to achieve:

• Automatically trigger predefined scripts or runbooks (via Rundeck or Ansible Playbooks) when certain PagerDuty alerts are fired

• Create custom PagerDuty services for various infrastructure tiers (e.g., DB layer, web servers, networking) with tailored responses

• Ensure clean logging, rollback, and audit trails for all automated responses triggered by PagerDuty incidents

• Tie notifications to team roles or escalation policies based on specific server groups or alert types

Has anyone here successfully set up something similar?

We’d love to hear:

• What integration method worked best for you (webhooks, APIs, plugins)?

• Any challenges around permissions or security controls when executing remote tasks post-incident?

• Advice on keeping automation safe and non-disruptive during active incidents?

Would really appreciate any workflows, tooling stacks, or gotchas to avoid!

Thanks in advance,