PagerDuty

I am configuring a new PD service where “Outside support hours” is set to “Dynamic notifications based on alert severity”. If severity is “high” the on-call engineer gets paged, otherwise it will be considered as low urgency. Up to this point all good. However, I want the alert to be raised to high urgency once we enter support hours. This is possible when “Outside of support hours” is set to “Low-urgency notifications, do not escalate” as there’s a check-box “Raise urgency of unacknowledged incidents to high” I can tick. Why is this checkbox not available when I select "“Dynamic notifications based on alert severity”? Let me know of an alternative approach. I wanting to avoid having to create 2 services for this.

This is as simple as it gets, free plan for now, 1 user, I’m always on-call, if I trigger an sms or call test it works as intended to my mobile phone. but I have integration setup with Expel (3rd party SOC), I can see their test alerts arrive in PagerDuty, it shows that it’s assigned to me, status is triggered and I get no calls/text What am I missing? surely it’s something simple I haven’t stumbled on. I have not setup a schedule yet, I figured it isn’t needed if I am on-call 24/7 and that is configured (I just noticed the “complete onboarding” is suggesting that I do that.., but again, the current event is triggered and assigned to me so I don’t think a schedule is needed). Thank you!Martin

Hello,We're using PagerDuty External Status Pages and have noticed that the public status page displays incident history going back several years (currently back to January 2022).Our goal is to show only the most recent 30 days of incident history to customers.I've reviewed the External Status Page settings and documentation but haven't found an option to:Limit visible incident history to the last 30 days Automatically hide incidents older than 30 days Configure a retention period for publicly displayed incidents Delete or archive older incidents from the status pageCould anyone confirm:Is there a supported way to restrict incident history visibility to the last 30 days? Is there an API endpoint or administrative action that can remove older incidents from an External Status Page? Are there any roadmap plans for configurable incident history retention on External Status Pages?

Hi all, quick vulnerability question.Our vulnerability software has flagged up Rundeck v5.20 with CVE-2026-22732 because of the component spring-security-web-5.8.15.jar I could not find anything about this CVE in this forum or Rundeck web page.How can we find out if there’s a fix for this coming up soon?Is there a place to report this?Thanks!

We are in Rundeck Version 3.0.24 and internally it is using MySQL 8.0.45. AWS RDS MySQL 8.0 is getting EOS on July 31, 2026. So we are planning for upgrade to MySQL 8.4There is no mention of MySQL 8.4 support in Rundeck offical pagehttps://docs.rundeck.com/docs/administration/configuration/database/mysql.html#configure-mysqlCan you help with the details?

Hello Everyone,I’m a Devops Engineer , who worked with rundeck for few years, both for personal and profesional projects.I’m trying to use Rundeck “remoteURL” feature to list as values some informations regarding container stacks on dockhand platform.Everything is collected and working perfectly when dockhand authentication is disabled, but when authentication is enabled, i’m unable to make it work. Dockhand can only authenticate on API with a bearer token that it generated like in this call :curl -X GET -H "Authorization: Bearer dh_mytokengeneratedbydockhand" https://dockhand-platform.test/api/stacks?env=1 -s | jq .[].name"dockhand""gitlab-ce""technitium"But i’m unable to reproduce this behavior with remoteURL configuration. I did try to add my token in rundeck key storage, in “password” type , then select Bearer in authentication type and filling the rundeck key. 

Hi team,We submitted our scope OAuth app increasing scope for publication that has been in “Ready for Review” status for some time without any updates. Please see the below for app id reference.Could you share the current review status and let us know if any additional information or action is needed from our side? If there are known delays or an expected review timeline, that context would also be appreciated.App name: Vanta v2App URL: https://dev-vantaroo.pagerduty.com/developer/applications/PNKGZL0 We emailed apps@pagerduty.com as well but had no response. Can some please help us with this?Thank you for your help.Best regards,Sai.

Hi,Where I live, we use 24 hour clock, we start the week on Monday, and date format is dd.mm.yy. How do I select this in the web interface?I’m running on a EU instance, why is 12 hour format default?

Hello - we’ve been experimenting with the Scribe Agent in our incident workflows. The live transcription in Slack, and the periodic updates are great! We have a couple of questions:Are the Google Meets recorded for future reference? Is there a way to track people that join the bridge? Can we automatically add people that join the bridge to the Slack channel? Who owns or where do the Google recordings and transcripts live? Or is recording this in Google a separate action? Is the Scribe transcript exported anywhere - to the PD ticket or? Thanks for your input! 

Dear PD team,Your app plays a critical role in my team’s workflow but I struggle with the following problem:I can’t find a tone that is not too disruptive if an incident is triggered in the office but that is also loud enough to wake me up if I am in deep sleep.To get around this I manually switch between two different tones but this is a bit annoying and error prone.Is there any way I can automate this? I think this can be done by the iOS shortcuts functionality but would require the PD app to create App Intents exposing this? Many thanks,Dimitris

We have our ServiceNow integration running, every now and then some incidents does not trigger PagerDuty and we get the following error in ServiceNow PagerDuty REST failed to trigger an incident: Requester User Not FoundIs there a configuration to allow servicenow users who do not have a pagerduty account to still trigger a pagerduty incident ? Research on articles is pointing me to have it set to Default User within ServiceNow so its not provisioning or require a PagerDuty account to trigger an incident

I’m not finding an answer in the knowledge base, so posting here: On a Service, if I populate a link to a Confluence page runbook in the “Documentation Link” field, how exactly does that show up for responders on an Incident? I can’t see a placeholder or field on the Incident layout. The Knowledge Base states that “Once configured, responders can view the documentation link in the same section on a service's details page under Settings  Remediate.”Does this mean that the link won’t show on an incident for that service? 

We are monitoring network equipment and have 4 tunnels running over the same physical interface.  If there is a break in the connectivity at the carrier end that DOES NOT affect the local physical interface, all tunnels will fail.  This is an indication that the WAN circuit has failed.  PD sends 4 alerts for 4 tunnels with the same description EXCEPT the beginning which will be unique:Tunnel1 circuit1 Tunnel2 circuit1 Tunnel3 circuit1 Tunnel4 circuit1We have over 1000 of these circuits with 4 tunnels over each so doing this manually for each circuit would be a non starter.  My thought was that I could use a regex as a de-duplication key to get rid of the first word using ^\S+\s+(.*) and replace it with {{1}}. This way the above 4 alerts would all become “circuit1” for de-dup and the additional alerts would be suppressed.I can’t figure out where I would do this.  Is this something that I would need AiOps for?  Since we

Hi All! Just had LCR added to my account and set up a number. Upon testing, I’m a bit disappointed so far for the following reasons: The voicemail does not come through on the initial call to the person on call. It would be preferable for the user’s voice message to play directly when acknowedging an incident. The voicemail isn’t super obvious on the incident. It’s a little hyperlink at the bottom and opens in a separate window just to click the little play button. The smartphone app seems completely useless for this feature. It shows the same hyperlink, but will not work unless you are actively logged into PagerDuty via your phone’s web browser. Is this just how it is for LCR right now? Please tell me I’m missing something, because I’m extremely disappointed given the price that LCR costs.

I’m working on designing an Enterprise-level incident response and management system for our client using PagerDuty. We’ll be using the Enterprise edition and would like to understand the implications if PagerDuty were to go down. I know that PagerDuty is a SaaS service with a 99.99% uptime guarantee. In a worst-case scenario, for instance, if AWS were to experience a downtime, would PagerDuty also be affected? I need to design an alternative solution for this scenario as well. Additionally, I’m curious about how to determine which escalation actions were taken and which were not. Anyone has some thoughts? If you have worked on similar scenario, how did you approach that?

Hi,We just upgraded to PagerDuty 5.20. Since then, apparently, our IDS consider the new GenAI plugin as "malicious" and blocks its download.https://rundeckpro.tld/assets/pro/ui-components/GenAi.umd.min-85142c85b32d5e5ead5945256e58c753.js fails at 2.7MB (connection reset)Is there a way in the configuration files to completely disable this plugin, which we do not use ? It does not appear in the system (gear) menu as indicated in the docThis plugin does not neither appear in the plugin managerWith this problem, the UI takes dozens of minutes to loadRegards,Xavier

I'm trying to setup integrations in PD that will look at specific criteria and alert the service specified, while also having an existing integration alert on everything else - and it seems I can't have 2 different services for 2 different integrations with the same JQL Criteria.  For my team, we are instituting a “Functional Incident Manager”  who will respond to incidents only if the ticket is assigned to their team and the status is one that requires action.  For all other tickets, I want an integration to page a general “catch all” type of integration.  If I have the FIM Integrations active, and I have one for the catch all - with JQL I can add in the catch all integration to omit those in the FIM Integrations.  But - I can’t have it page the catch all.  It’s like I need to pick either the FIM integrations or the catch all integrations - I can’t have both. Has anyone else run into this scenario?  I’ve worked with my Atlassian admin, and the JQL

Nice to meet you, I’m a beginner in pagerduty…I want to Integrate my Arduino/raspberry pi with pagerduty… How to write the syntax/code should i use for Integration for both Arduino/raspberry pi?.

At our organization we generate PagerDuty incidents by using email alerts.The emails are sent to service integrations. Each service has an individual email. So even without Global Orchestration, we can process the emails into useful incidents using the Service Orchestrations. We aren’t licensed for AIOPs, so we can’t currently use Global Orchestrations.A typical email might from our SCOM monitoring and have a subject line something like  “ SCOM: Health Service Heartbeat Failure Resolution State: New” or from one of our storage systems like “Storage D1A: Warning filesystem <filesystem> at 80%”.This email is sent to our PagerDuty integration email and processed using the Service Orchestration rules. For repeated alerts, we can set a custom dedup_key such as the server name or filesystem name. If the dedup_key matches on subsequent alerts, then PagerDuty appends the new alert to the old ticket.In addition, the dedup_

Hi, first time poster. We really love our PagerDuty slack integration, and it’s been providing us excellent response times and clarity for our on-call rotation.We emphasize clarity of alert names, priority levels, affected services, and incident urgency in all of our alerts. We were surprised yesterday when all of a sudden, all of our alerts had emojis attached to them. This has made our experience very confusing and cluttered, and we’d like the ability to turn this off. Is this possible, and if not, is it possible to remove these entirely?

Hello!Today we have one person on call from our department to handle incidents. We share this schedule amung us and we try to resolve incidents at our best abilities. That is ok.But during the work hours we would like the incident to go to the subject matter experts directly.I manage to get this to work by creating escalation policy and schedule for each subject, and restricting the schedule for work hours only, and duty watch as level 2 on the escalation policy.But this means that everyone gets a on call and off call alert every day. This is annoying. Each user can disable this I believe, but it is useful for the duty watch schedule.Any suggestions? :)

PagerDuty Incident Workflows, the built-in Delay action requires the duration to be specified in the format of XXd XXh XXm, with a minimum delay of 5 minutes, Can we please update this and allow Delay in Sec? with minimum 5Sec? 

PagerDuty’s Slack integration turns on “Chat message ingestion” and “Privatechannel ingestion” by default so that it can suck up as much info as possible from Slack chats, even though it’s totally unrelated to the integration itself. The only way it allows to turn these off is to email support@pagerduty. However, I sent them emails 6 and 8 days ago, and still no response. Is there any way to get support to do anything? Or should I just assume that they won’t?

We get a published rotation of people covering the next 30 days from an outside vendor so the schedule changes every month. I don’t see an end date for a layer. - like starts Monday 3/16 and ends Friday 3/20. Right now the schedule just repeats ad nauseam even though we don’t have the schedule for April yet. Our old paging system allowed Start On and End On dates. Does PagerDuty have that mechanism?

Created our first Custom Field on a Service, a single select list to identify the Engineering Team responsible for that Service. I was hoping that we could set it up in a way so that when a responder receives an alert for a new Incident, since each Incident is paired with the appropriate Service, we could also display that Engineering Team custom field on the Service, at the Incident level. However, in reality it appears that the Custom Field on the Incident is not related in any way to Custom Fields on the Service.  Is it possible for me to display custom fields asociate with a Service, on incidents related to that service, so that on-call responders can see that info and I don’t have to manager an entirely separate custom field at the Incident level? Thanks!