If I want to replace a colleague who is on a 1000-1800 cover each day for a week. Another user covers out-of-hours. I click on the rota’d day and it comes up with my username, the date and the time slot.
I expect that if I extend the dates to cover the week and leave the timeslot as is, that it will exactly replace the slots the original user was covering.
Instead it puts them on 24 hour cover for the week. Instead I have to replace every day, one at a time (boring)
This feels like a bug to me. If the time slot is there and you can select multiple days then it should apply to each day. If it is not to work like that, there should be a start and end time for the whole period.
Is this something that is likely to be fixed or is there a workaround that doesn’t involve clicking on multiple days and doing the same thing on each.
Multi-day overrides do not obey time slots.
+1Hi
This behavior is expected for legacy on-call schedules. You visit the On-Call Shifts page for the user who needs coverage, and use the Create Override modal on that page to create all of the overrides in the selected time range with one click.
Shift-Based Schedules
If you’d like overrides to automatically apply to matching daily time slots when selecting a date range, you can upgrade your schedule to Shift-Based Schedules. To do this, go to your schedule settings and select Upgrade Schedule; this will enable the improved Create Override drawer directly on the schedule details page.
Shift-based schedules began rolling out to all accounts in Summer 2026. If you do not see the option to create a shift-based schedule, your account may not have access yet. Contact your Customer Success Manager (CSM) to confirm availability for your account.
Hope that helps!
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