Starting with PagerDuty

🎉 PagerDuty Commons 1️⃣st Anniversary – Let’s celebrate! 🎉

One year ago, we launched PagerDuty Commons with a simple goal: to create a space where PagerDuty users and digital operations enthusiasts could connect, share, and grow together. Today, we’re celebrating an incredible first year—and it’s all thanks to YOU!🌍 Over 4,400 members have joined the community from around the world👥 We’ve had 250+ new topics and 350+ replies—that’s a lot of knowledge sharing!🏅Community members have earned 250+ badges for everything from product tips to event participation🎤 We hosted 60+ live events, podcasts, webinars and user groups with PagerDuty experts and community leadersAre you a member? Thank you for posting, answering questions, attending events, or lurking and learning. You’ve made PagerDuty Commons the go-to community hub for all things digital operations!Not a member yet?

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2 months ago

mwallsCommunity Manager

posted in How-tos & Best Practices

Resources for the talk "Tackling Alert Fatigue with SLOs, Automation, and Machine Learning"

Page it to the Limit: Alert Fatigue with Boaz Barzel https://www.pageittothelimit.com/alert-fatigue-with-boaz-barzel/ Understanding Alert Fatigue and How to Prevent It https://www.pagerduty.com/resources/learn/alert-fatigue/ What’s the Difference Between SLAs, SLOs, and SLIs? https://www.pagerduty.com/resources/lea

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3 months ago

PagerDuty Community TeamCommunity Manager

Introducing PagerDuty Commons - Your Digital Ops Community Hub!

Whether you’re building an incident workflow, a CI/CD pipeline and need help with an issue, integrating PagerDuty with monitoring tools and want to check out best practices, or just finished tackling a critical incident and could use some time to relax and chat with fellow digital operations professionals that understand your challenges, PagerDuty Commons is the place for you.The rebranded PagerDuty community is designed to be a common space where PagerDuty practitioners, developers, and digital operations enthusiasts get together to collaborate, learn, and share all things about real-time critical work management – besides getting up to speed with latest trends and technologies in the DevOps, sysadmin, SRE, and platform engineering fields. By joining and actively participating in the community, members open doors to a box of opportunities and resources that can enhance their career and technical expertise.

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PagerDuty Community TeamCommunity Manager

Response Cycle - Step 5: Preventing problems from recurring

There are 5 steps in the Incident Response Cycle: Response Cycle - Step 1: Optimizing your Alerting ↗️Response Cycle - Step 2: Notifying the right people at the right time ↗️Response Cycle - Step 3: Assessing the impact of an incident ↗️Response Cycle - Step 4: Resolving Incidents Through Collaboration ↗️

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PagerDuty Community TeamCommunity Manager

Response Cycle - Step 4: Resolving Incidents Through Collaboration

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PagerDuty Community TeamCommunity Manager

Response Cycle - Step 3: Assessing the impact of an incident

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PagerDuty Community TeamCommunity Manager

Response Cycle - Step 2: Notifying the right people at the right time

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PagerDuty Community TeamCommunity Manager

Response Cycle - Step 1: Optimizing your Alerting

There are 5 steps in the Incident Response Cycle. Response Cycle - Step 1: Optimizing your Alerting ↗️Response Cycle - Step 2: Notifying the right people at the right time ↗️Response Cycle - Step 3: Assessing the impact of an incident ↗️Response Cycle - Step 4: Resolving Incidents Through Collaboration ↗️

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PagerDuty Community TeamCommunity Manager

The Value of Analytics

Analytics are a great way to provide additional insights regarding metrics and numbers into your incident management cycle. Through our Analytics in our lite plans, users can view reports in regards to their notifications and incidents and through Analytics in our Standard and Enterprise plans, users can view data on Systems, Teams, and Users.The value that analytics can bring to teams includes being able to track: How long someone has been on-call forAre they on-call too frequently? How many incidents have they been notified for? Are they at any risks of experiencing alert fatigue? Managers can use this information to track and see how their users are feeling while they are on-call and make the appropriate adjustments.See the noisiest services to modify their alerting through email filters/event rules or high/low urgenciesThis

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PagerDuty Community TeamCommunity Manager

Using Live Call Routing to Connect Directly During Business Hours

Live Call Routing (LCR) is a great way to give your customers or internal team the ability to connect directly with an on call engineer. While this might work great during business hours, it isn’t always optimal at 3am.You could restrict your schedule so that your team is only on call during business hours, but then if someone calls in after hours they’ll receive an error message—because nobody is currently on call—and won’t be prompted to leave a voicemail. PagerDuty won’t trigger an incident either, as there isn’t anyone to assign the incident to at this time. If only there was a way to prompt callers to connect directly during business hours and leave a voicemail after hours…We’ve come up with a workaround where you can now configure an LCR phone number to connect directly during business hours and prompt callers to leave a voicemail after hours.Configure your on ca

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PagerDuty Community TeamCommunity Manager

What Other Channels Can I Use to Engage with the PagerDuty Community?

Looking to connect with the PagerDuty community beyond this online hub? Here are some great channels to consider:YouTube and LinkedIn Lives: Tune into our live sessions on YouTube and LinkedIn for real-time discussions, demos, and community updates. These platforms offer a dynamic way to interact with experts and fellow users.Social Media: Follow us on Twitter, Facebook, and Instagram for the latest news, tips, and community spotlights. Engaging with our social media accounts is a great way to stay informed and join conver

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PagerDuty Community TeamCommunity Manager

Make the Most of PagerDuty Commons: A New Member’s Guide

Hello, PagerDuty Commons Community!At first, navigating a community might feel a bit overwhelming with lots of activity and discussions. But here’s the secret: with a little focus, you can gain so much from just a small amount of time here. Want some tips?Search Before Posting: Before you start a new discussion, take a moment to search through existing topics. Chances are, someone else might have asked a similar question. You might even find the exact answer you need, saving you time and effort.Ask Clear Questions: You don’t need to be an expert to ask a good question. The key is to be clear and provide context. Including examples can make it easier for others to help you out.Join the Conversation: It can feel intimidating to jump into an ongoing discussion, especially when you don’t know anyone. But in community, everyone’s input is valuable. Don’t hesitat

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