Community Spotlight

Have you ever met someone who can fly a commercial airplane AND manage IT operations? Meet Anthony Goolab, Service Operations Manager at TUI. Since last year, he’s been orchestrating TUI’s incident management with PagerDuty. But wait, there’s more! Anthony is also a published author and patent holder. Read the full interview ⬇️-----------------------------------------------------------------------------------------------------------------------------------------------------------What is your current job title? How many years of experience in the industry do you have?:Service Operations Manager, Group IT 1Yr at TUI, 19 Years in IT. Feel free to share more about your background (professional/personal), where you are originally from or based in, a memorable moment in your career/life, or any "one thing we can’t guess from your LinkedIn profile" type of story.:I have worked in IT for 19 years for some well known brands. My last few roles have been in service delivery and a highlight was su

👋 Get to know Andrea Berlingieri, a DevOps Engineer with 2+ years of experience in Rundeck by PagerDuty! He empowers teams by automating tasks and streamlining cross-departmental workflows.Driven by a passion for open-source, he’s built secure, intuitive systems that make tech accessible and efficient for everyone involved.-----------------------------------------------------------------------------------------------------------------------------------------------------------Feel free to share more about your background (professional/personal), where you are originally from or based in, a memorable moment in your career/life, or any "one thing we can’t guess from your LinkedIn profile" type of story:I'm originally from Italy but currently based in Amsterdam. I've always been very curious about software and IT, and that has lead me to pursue it in university in Bologna, where I got my bachelor in Computer Science. After that, I dabbled a bit into the world of microcontrollers in an Ita

💫 Meet Chris Duke, a UK-based DevSecOps Coach with experience in AIOps, Process Automation and PagerDuty Advance.Chris has been on a mission to revolutionize his business by automating their incident management process end-to-end. With PagerDuty, Chris and his team can focus on the task at hand without worrying about managing infrastructure, freeing up time for growth and innovation. Feel free to share more about your background (professional/personal), where you are originally from or based in, a memorable moment in your career/life, or any "one thing we can’t guess from your LinkedIn profile" type of story.Based in Sheffield, UK. Worked across nearly all of the BT Brands which include, Plusnet, BT and EE in varying different engineering functions. Really enjoy working with people face to face and just getting stuff done!How many years of working with PagerDuty products (please mention which ones) do you have?:2 years, AIOps, Process Automation and PagerDuty AdvanceTell us about your

Peter Goodman (petegoo) is a Vice President of Engineering with 22 years under his belt, 10 of which were dedicated to incident management.Originally from Ireland and now living in New Zealand with his family, Peter has worked as a software engineer, site reliability engineer and engineering leader. After a decade of experience using PagerDuty, he shares his experience managing on-call rotation remote teams around the world. Feel free to share more about your background (professional/personal), where you are originally from or based in, a memorable moment in your career/life, or any "one thing we can’t guess from your LinkedIn profile" type of story.:I'm originally from a town called Derry in Ireland but find myself now on the other side of the planet in New Zealand where I have worked as a software engineer, Site Reliability Engineer and Engineering Leader, raising my family and enjoying this beautiful country. I spent a lot of years in on-call rotations and learned some of the best l

Say hello to @Chad Gibson, a Project Coordination Manager with over 30 years of IT expertise.Thanks to PagerDuty University's comprehensive training and certification programs, Chad gained valuable insights into incident response, digital operational strategies and post-mortems. Here's to continuous learning! 📚 Feel free to share more about your background (professional/personal), where you are originally from or based in, a memorable moment in your career/life, or any "one thing we can’t guess from your LinkedIn profile" type of story.:Based in Atlanta, GA, my journey in incident management has paralleled my passion for international travel, a passion ignited by an international work assignment. This unique intersection has not only broadened my professional outlook but also deeply influenced my approach to managing crises and incidents.Having had the privilege to visit five of the seven New Wonders of the World plus the only remaining ancient Wonder of the World and traveling across

🌟 Meet Wataru Manji, a Site Reliability Engineer (SRE) based in Japan. With PagerDuty in his toolkit, he effortlessly identifies automation opportunities and streamlines processes to eliminate unnecessary alerts. The result? Enhanced report value and operational excellence, all powered by PagerDuty. What is your current job title? How many years of experience in the industry do you have?:SRE. 5 years.How many years of working with PagerDuty products (please mention which ones) do you have?:4 yearsTell us about your experience using a PagerDuty product, native integrations, custom APIs, extensions or add-ons to services/systems challenges you were trying to fix/solve/improve and what you achieved after the implementation (feel free to include performance metrics, if available or any fun/odd/remarkable stories).:I have implemented a detailed incident and alert reporting feature using the PagerDuty API, and Python's pandas & numpy libraries.The ability to retrieve data from the API,

@Ben Hutchison, a Staff Engineer who has worked at companies including KeepAndShare, Cisco, BlueJeans, and Verizon, loves connecting devices to create integrated systems. He even built a system to receive automatic push notifications with reminders when his laundry is done using PagerDuty’s Event API. Based in California, Ben has 14 years of industry experience, 9 of them using PagerDuty’s Incident Management.When Ben posted his LaundryDuty open source project to the PagerDuty Community, it immediately caught our attention. We then invited him to join the HowToHappyHour live stream (watch below), where he demoed how this unique system works.  Can you share a memorable moment in your career or any “one thing we can’t guess from your LinkedIn profile” type of story?I like hooking up different devices to each other. At one point I was using 6 monitors connected to my work desktop. I also had a setup where a spinning red light would turn on whenever a Jenkins build broke. There was a candy

👋 Meet Chethan Premsingh (Chethan_p07), a Service Operation and Observability Manager with over a decade of experience using PagerDuty.Throughout his career, Chethan has witnessed the evolution of PagerDuty product and leveraged the power of AIOps, Insights and APIs to optimize his Ops Team's efficiency.When looking for support, Chethan relies on PagerDuty’s Knowledge Base, but he won't stop there. According to him, "The Ops Guides and the community forums are filled with good insights of services we can implement seamlessly." What is your current job title? How many years of experience in the industry do you have?:Service Operation & Observability ManagerHow many years of working with PagerDuty products (please mention which ones) do you have?:10 YearsTell us about your experience using a PagerDuty product, native integrations, custom APIs, extensions or add-ons to services/systems challenges you were trying to fix/solve/improve and what you achieved after the implementation (fee