Meet Chethan Premsingh (Chethan_p07), a Service Operation and Observability Manager with over a decade of experience using PagerDuty.

Throughout his career, Chethan has witnessed the evolution of PagerDuty product and leveraged the power of AIOps, Insights and APIs to optimize his Ops Team's efficiency.

When looking for support, Chethan relies on PagerDuty’s Knowledge Base, but he won't stop there. According to him, "The Ops Guides and the community forums are filled with good insights of services we can implement seamlessly."

What is your current job title? How many years of experience in the industry do you have?:

Service Operation & Observability Manager

How many years of working with PagerDuty products (please mention which ones) do you have?:

10 Years

Tell us about your experience using a PagerDuty product, native integrations, custom APIs, extensions or add-ons to services/systems challenges you were trying to fix/solve/improve and what you achieved after the implementation (feel free to include performance metrics, if available or any fun/odd/remarkable stories).:

Recent additions like AI Ops, Insights, API have been game changers for the ops team. It has helped deliver MTTR with minimal impact & also engaged on call flow. One of the companies that implemented PagerDuty was able to reduce 30% of downtime of their service.

I have seen the evolution of the product right from 2010, there a huge changes as I see & that has helped all of my previous company achieve their set goals.

What type of resources you like/use the most when in need of support? Knowledge Base, Ops Guides, LinkedIn/Twitch streams, 1o1 with Devops Advocate/Account Manager/Solutions Consultant, Community Forums, PagerDuty University training/certifications or other. Tell us why!:

KB articles are well written with an example to go through making it easier for anyone looking at the service or feature. Their recent Ops Guides gives a quick glance at their recent features. Their community forums are filled with in-depth analyses of services we can implement seamlessly.

Do you have a favorite PagerDuty product and/or API, integration? Tell us why!:

Service Graph & API are helping us drive company’s goals as we have multiple micro services to manage.

What feature you like to see implemented in our Operations Cloud ecosystem in the future?:

Direct custom apps integration with PagerDuty, there are by default we have app we can integrate easily but customer app are tough.