Skip to main content

Pagerduty.com
Knowledge Base
OPS Guides
Developer
PagerDuty University

Product Updates
Events
Groups

Save Your Virtual Seat: Demo Roundups! Webinar Series

4 months ago

Home
Getting started
Commons Corner

Commons Corner

Introduce yourself to the community, keep up with all things community and PagerDuty, share tech-related jokes and celebrate outstanding community members

128 Topics

EtherealShroudXNew Member

asked in Get Involved

Best Practices: Integrating PagerDuty with IT Automation Tools like Ansible or Rundeck

Hi everyone,I’m part of a IT team working to unify our incident response with infrastructure automation, and we’re exploring better ways to integrate tools like Ansible, Rundeck, or Attune with PagerDuty for real-time operations.Here’s what we’re trying to achieve: Automatically trigger predefined scripts or runbooks (via Rundeck or Ansible Playbooks) when certain PagerDuty alerts are fired Create custom PagerDuty services for various infrastructure tiers (e.g., DB layer, web servers, networking) with tailored responses Ensure clean logging, rollback, and audit trails for all automated responses triggered by PagerDuty incidents Tie notifications to team roles or escalation policies based on specific server groups or alert types Has anyone here successfully set up something similar?We’d love to hear: What integration method worked best for you (webhooks, APIs, plugins)? Any challenges around permissions or security controls when executing remote tasks post-incident? Advice on

lupimiguelCommunity Manager

published in Announcements

💥 Outage Survival 101: For Every Developer on Call Today 💥

Today’s GCP outage is hitting hard. We see you. We’ve been there. If you're on-call, in the incident room, or just trying to keep your systems afloat, this one's for you. Here are 6 tips to help you survive days like today.👇 1. Breathe.Before you dive in, pause. Stay grounded. Clarity matters more than speed when everything’s on fire. 2. Triage, Don’t Troubleshoot Everything.Find the impact surface first. What’s customer-facing? What’s internal? Prioritize based on real business impact. 3. Use the Buddy System.Nobody should suffer alone. Assign a comms lead, a responder, and a runner. Rotate. Burnout is real. 4. Use Runbooks & Checklists.Now’s not the time to rely on memory. If you’ve got docs, use them. If not, write down what you learn, future you will thank you. 5. Communicate Early and Often.Don’t go dark. Internal teams and customers want updates, even if it’s “We’re still investigating.” Silence creates chaos. 6. Debrief After, Kindly.Postmortems aren’t blame sessions. They’

xamiciCommunity Manager

published in Announcements

🎧 New Episode: All Your Tools in One Toy Basket: Backstage’s Past, Present, and Future With Avantika Iyer

After a small chat at PagerDuty on Tour London, Avantika Iyer joins us to chat about IDPs, give us a story lesson on Backstage, and give us a glimpse into its future.Avantika Iyer is a Engineering Manager at Spotify and leads the delivery of Backstage’s open source and commercial products. Listen Now: 🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pandora | Pocket Casts 🎧Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Community Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it.

xamiciCommunity Manager

posted in Ops.lol

With a Little Help from Your AI Friends

Walking into a tech conference hall can be overwhelming. Tons of exhibitors trying to catch your attention with the latest industry trends, and you only have 30 minutes between one talk and the next, or that important networking meeting you’ve scheduled.Why not ask for a little help from your AI friends to use your time wisely and go straight to the booth that will show you what is really important for your operations?That's exactly what this PagerDuty customer did during AWS Hamburg this week. 👀 Look what they got:

xamiciCommunity Manager

published in Announcements

📢 What's New: Platform Release Notes, May 2025 📙

🚀 Check what’s new in PagerDuty and come back to let us know…

MegaDrive68kCommunity Manager

posted in Announcements

Rundeck / Runbook Automation 5.12 has landed!

Version 5.12.0 is here! This version includes a smarter and improved HTTP response validation plugin, giving you greater flexibility to define what a successful response looks like in your automation workflows. Read the release notes for more information. Join our livestream to learn more about this release from our team, on Thursday May 29TH via Twitch, LinkedIn or Youtube.Plus, are you going to AnsibleFest / RedHat Summit in Boston? Come to our Tex-Mex fiesta 5/20. Sign up here.

xamiciCommunity Manager

published in Announcements

New Webinars! Discover How AI is Revolutionizing System Resilience & On-Call Practices

We're excited to invite you to two webinars that explore how AI is revolutionizing system reliability and on-call practices.🔧 AI-Powered Developer Productivity: Building Self-Healing SystemsFriday, June 27 - 8am PDT | 11am EDT | 4pm BSTIs vibe resilience a thing? Not yet, but we’ve got to give it to AI – it’s changing the game. From AI-assisted triage to agents running automation, there’s a whole world of opportunities to rethink how our systems can be improved.We’re hosting a panel of PagerDuty thought leaders who will share how we’re thinking about AI transformation at PagerDuty, boots on the ground.Panelists:Moderator Mandi Walls, Senior Developer Advocate Rich Lafferty, Principal Site Reliability Engineer Scott Bastek, Applied Scientist Marlin Scott, Director, Software Engineering 🤖 Demo Roundups! On-Call Culture in the Age of AIThursday, July 24 - 8am PDT | 11am EDT | 4pm BSTHear from practitioners how AI is revolutionizing traditional on-call practices and incident managemen

xamiciCommunity Manager

published in Announcements

How AI Agents Will Transform DevOps Workflows for Engineers

João Freitas, General Manager & Engineering Lead for AI at PagerDuty, published an article on The New Stack about how AI is revolutionizing DevOps workflows.Key Takeaways:✨ While LLMs are great at handling boilerplate code, unit tests, and documentation, they're just scratching the surface of what's possible.🚀 The real game-changer? AI agents that can: Tackle complex DevOps tasks Enhance development workflows Free up engineers' time for innovation Reduce operational costs Minimize recurring issues 💡 Instead of just generating code, these AI agents are becoming true assistants in our development journey, helping us move away from constantly "fighting the same fires." Dive into João Freitas's analysis and discover How AI Agents Will Transform DevOps Workflows for Engineers What are your thoughts on this? Are you already using AI agents in your workflows?👇

xamiciCommunity Manager

published in Get Involved

🎤 Call for Speakers: Share Your Rundeck by PagerDuty Story!

We're looking for Rundeck by PagerDuty open-source users to share their automation stories, implementation experiences, and innovative solutions using Rundeck by PagerDuty at upcoming community meetups (in-person & virtual).You can deliver a 10-minute lightning talk, a 30-45 minute presentation, or even a 60-minute workshop—whatever suits your presentation style! We’ll be hosting virtual sessions in time zones across Asia-Pacific, EMEA and North-America. All speakers will receive exclusive PagerDuty swag and sessions will be recorded and uploaded to PagerDuty’s YouTube channel. Why Speak at a Rundeck by PagerDuty Meetup?Share your real-world Rundeck wins to help others see what's possible with automation Connect with peers who understand your challenges and can share battle-tested solutions Enhance your public speaking portfolio and get dedicated mentoring from our automation experts and Developer AdvocatesSubmit your talk proposal hereNeed inspiration? Check out previous editions

xamiciCommunity Manager

posted in Introductions

Tech-Mex Automation Fiesta! PagerDuty, CloudBees, & Coralogix Happy Hour in Boston

Happy to see you at our Tech-Mex Automation Fiesta! PagerDuty, CloudBees & Coralogix Happy Hour in Boston.As you get ready to chat with your peers about the latest in AI and automation for digital operations over delicious tacos and drinks 🌮🥂, say hello and write a brief intro about yourself! ⬇️Who are you? What do you do? What are you looking the most forward to in this event?Looking forward to meeting all of you! ➡️ Event Details

lupimiguelCommunity Manager

published in Announcements

Welcome to Your Opsgenie to PagerDuty Migration Journey

With Opsgenie's end-of-life approaching in 2027, we've created this space to support teams transitioning from Opsgenie to PagerDuty. We hope this space helps you make an informed decision about your incident management future and ensure a smooth transition to PagerDuty. We're here to make this journey as smooth as possible. 🌟 Why PagerDuty is Your Best Path ForwardPurpose-Built Incident Management Innovation-First Platform Enterprise-Grade ReliabilityLearn why two-thirds of the Fortune 100 trust PagerDuty and what are the four upgrades worth the switch to PagerDuty. 🚀 Limited-Time Migration OfferFor qualified customers (restrictions apply, consult the link below), we're providing:Free Migration Support (for implementations under 5 hours) to organizations up to 100 users Migration Package Includes: User and team migration Integration setup (up to 3 monitoring tools) Service configuration (up to 25 services) Escalation policies and schedules Basic incident workflow setup For large

Mya KingDutonian

posted in Announcements

💫 Early Access for ‘PD-Advance- Shift Agent (aka Intelligent Override Management)’ will begin Mid May! 💫

💫 Early Access for ‘PD-Advance- Shift Agent(aka Intelligent Override Management)’ will begin Mid May! 💫💚 Open to all Incident Managent customers. 💚Please sign up here! Feature Details: Responders use PagerDuty's override functionality to update on-call schedules based on responders unavailability. Manual Overrides are time consuming due to requiring multiple manual steps, collaborators, and conversation to complete across different surfaces. Furthermore, On-call shifts are the last thing on a responder's mind when preparing to be out of office. Thus creating risk for missed management.With the PagerDuty’s Agentic AI functionality, the Shift Agent will take the toil out of override management. With the Shift Agent, PagerDuty will consume Responders vacation/out of office (OOO) from manual input, APIs, and calendar/HR Integrations - Integration Release Dates: Google Calendar in July and Workday in November If an OOO conflicts with a responder’s on-call schedule, PagerDuty will noti

xamiciCommunity Manager

published in Introductions

👋 Say Hello! London Observability Engineering Meetup

Hi there, drop your intro in this conversation ⬇️Tell us:Who are you? What do you do? What are you looking the most forward to in this meetup?Looking forward to meeting all of you! ➡️ Event Details

MegaDrive68kCommunity Manager

posted in Announcements

Rundeck / Runbook Automation 5.11.1 is here!

This release addresses three critical issues that were identified in versions 5.11.0. The fixes focus on improving runner functionality and key storage UI bugs.Resolved an issue where changes made to runner node-filters were not being saved properly. Fixed the non-functioning key storage selector when using runner. Addressed a bug where persistent error messages in runner logs stating "Runner did not deliver reports in the configured timeout period" and resulted in jobs not continuing to run.Please check the release notes.Rundeck / Runbook Automation 5.11.X includes a new MongoDB plugin for database automation, plus enhanced SQL query output options to view in multiple formats. Read the release notes for more information.

xamiciCommunity Manager

published in Announcements

📢 What's New: Platform Release Notes, April 2025 📘

🚀 Check what’s new in PagerDuty and come back to let us know…

Gustavo L. GarcíaDutonian

posted in PagerDuty University

AIOps Product Tour: From Reactive to Preventative Ops

Step into a smarter way of working with PagerDuty's AI-powered platform.Experience how intelligent automation and predictive insights help teams evolve beyond incident response to deliver consistently superior customer experiences. https://pagerduty.navattic.com/aiops

xamiciCommunity Manager

published in Announcements

🎧 New Episode: Scaling Runbook Automation Across Enterprise

Right before hoping on stage at PagerDuty on Tour London, Andy Slater joins us to chat about automation and how at Specsavers they scaled from 0 to over 1000 automated runbooks.Andy Slater: A Certified Scrum Alliance Product Owner & Scrum Master. His role is to bridge the gap between developers, different technical teams and the business to ensure they’re continuing to drive value from their Observability and AIOps tools. Across the course of a working week he tend to wear a number of different hats rotating through the role of IT Service Delivery Manager, Product Owner, Business Analyst and Consultant. He facilitates and leads learning sessions and drives community programmes as well as working closely with their 3rd party onshore and offshore teams and solution providers to define best practice, governance and working standards.As an IT grad and self confessed, a bit of a tech’ geek, Andy tries and keep his finger on the pulse and regularly attend industry and tech community even

PagerDuty Community TeamCommunity Manager

published in Announcements

🔄 The Great Incident Management Migration: Life After Opsgenie

Hey community! Let's have a conversation about Atlassian's recent Opsgenie EOL announcement.🔍 Must Read: "From Opsgenie to PagerDuty: Four Upgrades Worth The Switch"Atlassian’s recent end-of-life announcement formalized what Opsgenie users have experienced for years: a platform with stagnant innovation. Now officially on maintenance mode – no new features, no innovation, no future – Opsgenie customers have an important choice to make: settle for basic ‘good enough’ capabilities baked into Atlassian’s JSM, or upgrade to a purpose-built platform that takes incident management seriously. The right choice can transform the way your teams work, helping them be more productive and efficient. Moving to PagerDuty means several advantages worth getting excited about. We’re no longer just an incident response service, but a platform that will accelerate your end-to-end incident lifecycle management. Let’s explore what you can look forward to if you pick PagerDuty to handle your critical operati

Gustavo L. GarcíaDutonian

posted in PagerDuty University

New Product Tour: Stakeholder Communications

Experience how PagerDuty transforms incident communication through unified stakeholder management. From setting up Business Services to creating targeted Status Pages, learn to keep both internal teams and external customers informed with real-time, secure updates. Discover the art of delivering tailored communications to different audiences while maintaining a single source of truth for all incident updates.Click here!

danieljcafonsoCommunity Manager

posted in Introductions

CI/CD with DevOps Lisbon x Cloud Native Lisbon Introductions 🤩

Hey everyone, drop your intro in this conversation ⬇️Tell us:Who are you? What do you do? What are you looking the most forward to in this meetup?Looking forward to meeting all of you!

sgonzagNew Member

posted in Introductions

CTO from CloudZone learning from PagerDuty’s experience with Agentic AI for reducing MTTR

Demitri MorganDutonian

asked in Get Involved

New python-pagerduty release: 2.0.0

Our open-source API client for Python has now been refactored from a monolithic one-file module into a multi-file module. This change is being made to fulfill a need for long-term maintainability and improved readability. This new release does not add new features, but aims to make contribution of new features far easier going forward, most notably enabling us to add a py.typed file to enable using typehints in projects (issue #26). More about this release:https://github.com/PagerDuty/python-pagerduty/releases/tag/v2.0.0https://pagerduty.github.io/python-pagerduty/changelog.html

PagerDuty Community TeamCommunity Manager

published in Announcements

🚀 Product Launch Webinar: Reimagining Operations in the Age of AI and Automation

FOMO is no fun. If you missed PagerDuty on Tour, there were some ✨AWESOME✨ roadmap announcements that you’ll want to catch up on (hello, agentic AI and brand new use cases).We’re hosting a product roadmap webinar May 8, 2025. Register here to see what we’ve got in store for you this year!

PagerDuty Community TeamCommunity Manager

published in Community Spotlight

✨ Spotlight: Anthony GoolabInterview

Have you ever met someone who can fly a commercial airplane AND manage IT operations? Meet Anthony Goolab, Service Operations Manager at TUI. Since last year, he’s been orchestrating TUI’s incident management with PagerDuty. But wait, there’s more! Anthony is also a published author and patent holder. Read the full interview ⬇️-----------------------------------------------------------------------------------------------------------------------------------------------------------What is your current job title? How many years of experience in the industry do you have?:Service Operations Manager, Group IT 1Yr at TUI, 19 Years in IT. Feel free to share more about your background (professional/personal), where you are originally from or based in, a memorable moment in your career/life, or any "one thing we can’t guess from your LinkedIn profile" type of story.:I have worked in IT for 19 years for some well known brands. My last few roles have been in service delivery and a highlight was su

xamiciCommunity Manager

published in Announcements

🎧 New Episode: From Legacy to AI-Powered Digital Operations With Andrew White

Right before hoping on stage at PagerDuty on Tour London, Andrew White joins us to chat about their journey at Checkout.com to migrate from legacy operations, how AI helped this and how to balance cultural changes. 🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pandora | Pocket Casts 🎧Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty DevRel Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it.

1
2
3
4
...
6

Page 1 / 6

Badge winners

LP25has earned the badge First Responder
danieljcafonsohas earned the badge First Responder
Beth McAvoyhas earned the badge Event Orchestrator
dkadamsTHDhas earned the badge Event Orchestrator
Samantha Brodersonhas earned the badge Event Orchestrator

Show all badges

Powered by Gainsight

Terms & Conditions Cookie settings

Join PagerDuty Commons

Already have an account? Login

Username *

E-mail address *

I want to receive PagerDuty Marketing communications.

(Private)

Your selection will not be visible to other community members.

*

Yes No

Password *

I agree to the PagerDuty Website Terms of Use, Privacy Policy, and Community Policy.

loginBox.register.email_repeat

Login to PagerDuty Commons

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Platform

Incident Management AIOps Automation Business Operations Developer Platform Enterprise-Class Platform Digital Operations Management Generative AI What's New

Solutions

Incident Management Transformation Operations Center Modernization Automation Standardization Customer Experience Operations Digital Operations Resiliency Scaled Service Ownership Remote-Location Operations

Resources

Resources Library Community Forum PagerDuty On Tour Customer Stories Integration Guides Automation Library Blog Watch Demo Request a Demo Use Cases

Company

About PagerDuty Thought Leadership Newsroom Events PagerDuty.org Investor Relations Leadership Suppliers Careers Awards

Support

System Status Help & Support Partner with PagerDuty Contact Us Legal Services FAQs Accessibility Ops Guides PagerDuty University Knowledge Base

© 2025 PagerDuty, Inc. All rights reserved.

Privacy policy Website Terms of Use California Privacy Notice Modern Slavery Act CCPA