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Commons Corner

Commons Corner

Introduce yourself to the community, keep up with all things community and PagerDuty, share tech-related jokes and celebrate outstanding community members

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xamiciCommunity Manager

published in Get Involved

Community Pulse Survey 2024: Share Your Feedback for a Chance to Win a $50 Gift Card!

We’d love to hear from you! Take our quick survey and get the chance to win a $50 gift card. Help us learn more about how you use PagerDuty and how we can make it even better!Take Survey Now

simonfxNew Member

asked in Ops.lol

Log entries and email type missing details

I’m attempting to retrieve incident & alert details, specifically the “To”, “From”, and “Body” from an incident that’s triggered via email. From a log_entries call, I’m able to fetch the channel type and summary but not the other fields I mentioned as well as “Subject”. The call i’m using:curl -s -H "Authorization: Token token=<token>" -H "Accept: application/json" 'https://api.pagerduty.com/incidents/<incident_id>/log_entries Example of a response:{ "id": "abc123", "type": "trigger_log_entry", "summary": "Triggered through email.", "self": "https://api.pagerduty.com/log_entries/abc123", "html_url": "https://finxact.pagerduty.com/incidents/def456/log_entries/abc123", "created_at": "2024-11-28T14:17:49Z", "agent": { "id": "PODSID1", "type": "generic_email_inbound_integration_reference", "summary": "Email", "self": "https://api.pagerduty.com/services/P5TB6FT/integrations/PODSID1", "html_url": "https://f

MegaDrive68kCommunity Manager

posted in Announcements

Rundeck Version 5.8 is live!

Rundeck 5.8 is ready! Check out new updates and enhancements:Dynamic Cluster Discovery Description: New EKS (AWS), AKS (Azure), and GKE (Google) resource-model plugins automatically discover new clusters and add the clusters as nodes to the inventory.Customer Value: This reduces manual effort, minimizes errors, and accelerates the deployment of infrastructure changes, enabling teams to scale efficiently. Cloud Provider Authentication Description: AWS, Azure, and GCP provide a mechanism to retrieve the Kubernetes auth through API’s. New Job step plugins can use the cloud provider credentials to retrieve the necessary k8s authentication to communicate with the clusters.Customer Value: Teams save time by avoiding manual credential management, improving productivity, speeding up time-to-value, and ensuring compliance. Multi-Cluster Optimization Description: Empowers teams to scale their operations effortlessly across multiple clusters. Clusters are now added as nodes to the inventory, so

lupimiguelCommunity Manager

posted in Ops.lol

🎄💻 Tis the Season to Feign Tech Ignorance: An IT Holiday Survival Guide

Who missed the holiday season? Hey there, fellow code wranglers and server whisperers!'Tis the season to be jolly... and to dodge tech questions like Neo dodges bullets in The Matrix! 🎄💻As we gear up for the annual family gathering extravaganza, I couldn't help but chuckle at this all-too-relatable gem floating around the interwebs. You know the drill - you've barely hung up your coat when Aunt Marge corners you with that gleam in her eye:"Oh, sweetie! You work with computers, don't you? My toaster's been acting up..."Suddenly, your years of containerization, CI/CD pipelines, and infrastructure-as-code expertise vanish faster than a production server during a Black Friday sale. You find yourself channeling your inner Caitlin, mustering all your willpower to utter that magical two-letter word: "No."But fear not, my fellow holiday heroes! I've got a foolproof strategy to keep your sanity intact this season:Develop selective hearing loss when words like "computer," "internet," or "thing

xamiciCommunity Manager

published in Announcements

🎧 New Episode: Welcome Daniel!

This week, Mandi (mwalls) talks to our newest Dev Advocate, Daniel Afonso (danieljcafonso). Daniel joins our team in Portugal.Listen now: https://www.pageittothelimit.com/welcome-daniel/ Daniel Afonso is a Senior Developer Advocate at PagerDuty, SolidJS DX team member, Instructor at Egghead.io, and Author of State Management with React Query. Daniel has a full-stack background, having worked with different languages and frameworks on various projects from IoT to Fraud Detection. He is passionate about learning and teaching and has spoken at multiple conferences around the world about topics he loves. In his free time, when he’s not learning new technologies or writing about them, he’s probably reading comics or watching superhero movies and shows. Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Community Team, we cover the leading practices used in the software industry to improve both system reliability and the

PagerDuty Community TeamCommunity Manager

published in Announcements

New Product Tour: Guided Remediation Tour in Slack

This interactive tour will guide you through essential PagerDuty features, so you can handle incidents seamlessly within your team’s preferred communication platform.💡This tour highlights:🔹 Using slash commands to take action on an incident🔹 Triaging and conducting a post-incident review with PagerDuty Advance🔹Managing an incident and collaborating with responders directly Slack 📍 Why it matters:Save time, reduce friction, and enhance collaboration by keeping all incident management actions right in Slack!👀 Take the Tour Now:Guided Remediation in Slack

lupimiguelCommunity Manager

posted in Ops.lol

Looks like our jobs are safe for now, folks. 🤝

AI accepting a DevOps job

xamiciCommunity Manager

published in Announcements

📢 What's New: Platform Release Notes, November 2024 📙News

We're excited to announce PagerDuty’s November 2024 Platform Releases with a series of new features and improvements designed to enhance your incident management experience with PagerDuty. Check them out:Manage incidents end-to-end from the chat with new Slack features! Intelligent Alert Grouping with Advanced Options is now Generally Available! Noise Reduction Home Page Now Available for Early Access Start a Post-incident Review with a genAI summary directly from chat with PagerDuty Advance EOL for Event Rules on January 31, 2025

lupimiguelCommunity Manager

posted in Ops.lol

Empty Racks, Full Potential: The Ultimate 'Serverless' Data Center!

Hey there, fellow responders! 👋Check out this revolutionary new "serverless" data center I stumbled upon! 🤯Serverless Data Center. Credit: nixCraftBehold the future of computing - it's so serverless, there aren't even any servers! 😂Gone are the days of pesky hardware, blinking lights, and that annoying hum of actual machines doing work. This next-gen facility is the epitome of low maintenance:No servers = No problems! 🎉 Monitoring? More like "ignororing," am I right? 👀 Incident management? The only incident here is how much money we're saving! 💰 Site reliability? More like "sight reliability" - if you can't see any servers, they must be reliable! 👍Just imagine the peace of mind knowing your infrastructure is so cutting-edge, it doesn't even exist! No more 3 AM wake-up calls, no more capacity planning headaches, and definitely no more "have you tried turning it off and on again?"The best part? It scales infinitely! Need more power? Just add more... nothing! 🚀So come on down to t

PagerDuty Community TeamCommunity Manager

published in Announcements

Manage Incidents End-to-End from the Chat with New Slack Features!News

Explore a revamped PagerDuty Slack experience, built to streamline incident management in chat, reducing costs and risks in response coordination and communication. New capabilities include:➡️ The ability to create public or private Slack channels exclusively dedicated to one incident, and link up to 3 notification channels to keep dedicated channels uncluttered➡️ The ability to trigger *any* incident action with simple slash commands➡️ Intuitive and interactive help commands (/pd or /pd help) that support planned and unplanned work and provide access to the full directory of slash commands, clickable buttons, and recommended actions. Available from November 26 for all customers using the PagerDuty Slack app. Learn more here 👈

lupimiguelCommunity Manager

published in Get Involved

Sign up for our Early Access programs and get an Exclusive Preview of what's coming next!News

Calling Our Esteemed Operational Resilience Network, 🛡️We're excited to announce an opportunity to participate in PagerDuty's Early Access program! 🚀 This initiative allows select participants to test and provide feedback on upcoming features before their official release.Key Benefits of Participation:Preview cutting-edge incident management tools 🔍 Influence product development through your feedback 🗣️ Gain a competitive edge in operational efficiency 📈Current Early Access Features:Event Orchestration External Data Variables: Enhance automation capabilities with dynamic orchestrations 🤖 Operations Console with Alert Side Panel: Streamline incident management with a unified dashboard 📊 Incident Types: Customize workflows for specific incident categories 🏷️ [Product Tour] Service Reassignment: Improve incident routing for faster resolution ⚡ Operational Maturity Model: Receive data-driven recommendations for operational improvements 📊This program offers a unique opportunity to

xamiciCommunity Manager

published in Announcements

📖 Chaos to Control: 3 Steps for Automating Incident ManagementNews

For many teams, implementing end-to-end automation in one go is too much abrupt change. A "crawl, walk, run" philosophy is better. For maximum value, automation should be embedded throughout the incident life cycle — all the way from an incoming event signal to final resolution and learning. But for many teams, implementing end-to-end automation in one go is too much abrupt change. By Joseph Mandros, Product Marketing Manager at PagerDuty. Read more ➡️ The New Stack

xamiciCommunity Manager

published in Announcements

🎧 New Episode: EBPF and the Observability Landscape With Shahar Azulay

This week, Groundcover CEO and Co-Founder Shahar Azulay joins us to talk eBPF and what’s next in observability.Listen now: https://www.pageittothelimit.com/epbf-with-shahar-azulay/Shahar Azulay, CEO and Co-Founder of groundcover, the company reinventing the cloud-native application performance monitoring domain with eBPF, is a serial R&D leader. Shahar brings experience in the world of cybersecurity and machine learning having worked as a leader in companies such as Apple, DayTwo, and Cymotive Technologies. Shahar spent many years in the Cyber division at the Israeli Prime Minister’s Office and holds three degrees in Physics, Electrical Engineering and Computer Science from the Technion Israel Institute of Technology as well as Tel Aviv University. Shahar strives to use technological learnings from this rich background and bring it to today’s cloud native battlefield in the sharpest, most innovative form to make the world of dev a better place. 🎧 Listen on Page it to the Limit or

Mya KingDutonian

posted in Announcements

Sign up For Service Reassignment Early Access

💫 Early Access for ‘Service Reassignment(aka Changing an Incident’s Service)’ will begin in December! 💫💚 Open to all Incident Management customers. 💚Please sign up here! Feature Details: Reporters and Responders, rely on PagerDuty’s detection and mobilization routing to ensure the incident’s remediation can begin quickly. When an incident is created on the wrong service, PagerDuty will unblock mitigation by allowing incident responders: To change the incident's service to the correct service, To determine what information (i.e. Incident Users, Tasks, Incident Roles, Custom Fields, etc.) is relevant to an incident. Lastly, PagerDuty will automatically loop in the new service's on-call response team. Furthermore, CSOps and ITSM integrations (i.e. Service Now, Sales Force) that work better with PagerDuty, will use service reassignment to ensure ticket details are properly aligned with Incident resolution and documentation.Customer Value: This ensures the right data is captured and in

PagerDuty Community TeamCommunity Manager

published in Community Spotlight

✨ Spotlight: Chris DukeInterview

💫 Meet Chris Duke, a UK-based DevSecOps Coach with experience in AIOps, Process Automation and PagerDuty Advance.Chris has been on a mission to revolutionize his business by automating their incident management process end-to-end. With PagerDuty, Chris and his team can focus on the task at hand without worrying about managing infrastructure, freeing up time for growth and innovation. Feel free to share more about your background (professional/personal), where you are originally from or based in, a memorable moment in your career/life, or any "one thing we can’t guess from your LinkedIn profile" type of story.Based in Sheffield, UK. Worked across nearly all of the BT Brands which include, Plusnet, BT and EE in varying different engineering functions. Really enjoy working with people face to face and just getting stuff done!How many years of working with PagerDuty products (please mention which ones) do you have?:2 years, AIOps, Process Automation and PagerDuty AdvanceTell us about your

xamiciCommunity Manager

published in Announcements

☸️ Headed to KubeCon NAM? See Where You Can Find PagerDuty!

The largest conference in the cloud-native and Kubernetes ecosystem is around the corner!Headed to KubeCon in Salt Lake City? Check out some opportunities to engage with PagerDuty and share the Pagey love 💚👉 November 12: Meet the Rundeck by PagerDuty team and fellow open-source automation experts and enthusiasts at our Happy Hour and Meetup! Learn how to create a culture of automation in your organization, exchange ideas, enjoy refreshments and get some PagerDuty swag! 🎉 What: Rundeck by PagerDuty Meetup in Salt Lake City📅 When: November 12, 2024, 5:00 PM - 7:00 PM (Mountain Time)📍 Where: 145 Pierpont Ave, Salt Lake City, UT 84101 (next door to Sky SLC)✅ Learn more and register here👉 November 13-15: Visit booth #R15 and chat with the PagerDuty team! Main event location: Salt Palace Convention Center - Salt Lake City, Utah.We also listed some cool events from PagerDuty partners happening during KubeCon NAM:Boost Developer Productivity: Streamlining Generative AI with Elastic and A

xamiciCommunity Manager

published in Announcements

📢 What's New: Platform Release Notes, October 2024 📗

Check out the latest features and improvements in PagerDuty’s October 2024 Platform Releases.Here’s a quick look at what’s new:New Incident Workflow Action: Create Post-incident Review Event Orchestration External Data Variables now in Early Access! Terraform support now available for all Alert Grouping Settings APIs Sync PagerDuty notes and ServiceNow case work notes New PagerDuty Advance features in Early Access—including Microsoft Teams support End of Life for Event Rules Coming January 2025➡️ Check out the full release notes for all the details!

xamiciCommunity Manager

published in Announcements

Meetup: Rundeck by PagerDuty in Salt Lake City

Joining KubeCon in Salt Lake City? Meet the Rundeck by PagerDuty team and open-source automation experts and enthusiasts at a happy-hour informal gathering during KubeCon, November 12th.Learn how to create a culture of automation in your organization, exchange ideas, enjoy small bites & drinks and get some cool PagerDuty swag! Agenda 5:00 pm: Check-in, networking, appetizers + drinks, PagerDuty swag 6:00 pm: PD Automation Library + New Plugins, with Joey Mandros, Product Marketing Manager @ PagerDuty 6:10 pm: Product demo - Automation actions in PagerDuty, Rundeck AI generated jobs, with Joshua Knapp, Automation Specialist @ PagerDuty 6:30pm: Guest talk: MTTS - Sleep more, slog less with automated cloud native o11y platforms, with Eric D. Schabell, Director Technical Marketing & Evangelism @ Chronosphere 7:00pm: Event concludes Why attend? Enjoy small bites & drinks and get some cool PagerDuty swag. Meet more Automation enthusiasts experts and exchange ideas. Watch e

xamiciCommunity Manager

published in Get Involved

🎤 Be The Next Speaker: Rundeck by PagerDuty Meetup

Calling out all Rundeck by PagerDuty open-source experts out there!We’re gearing up for next Rundeck by PagerDuty meetups (in-person & virtual), and we want YOU to be one of our rockstar speakers! If you’ve got some cool insights, epic stories, or game-changing tips about your experience with Rundeck by PagerDuty open-source, we’d love to hear from you. This is your chance to shine, share your knowledge, and inspire your fellow community members. Plus, it’s a great way to network and connect with like-minded folks in the industry!If you’re interested (and we hope you are!), reach out to us at community-team@pagerduty.com or leave a comment below and let us know your region, topic idea and availability. We can’t wait to make the next meetups the best one yet with your help! Watch a previous Rundeck by PagerDuty EMEA meetup with guest speakers Diego Infiesta from Ryanair and Hans Erasmus (@hans.erasmushe) from HBPS Consulting: 🎁 All speakers at the meetup will receive a special gif

PagerDuty Community TeamCommunity Manager

published in Community Spotlight

✨ Spotlight: Peter GoodmanInterview

Peter Goodman (petegoo) is a Vice President of Engineering with 22 years under his belt, 10 of which were dedicated to incident management.Originally from Ireland and now living in New Zealand with his family, Peter has worked as a software engineer, site reliability engineer and engineering leader. After a decade of experience using PagerDuty, he shares his experience managing on-call rotation remote teams around the world. Feel free to share more about your background (professional/personal), where you are originally from or based in, a memorable moment in your career/life, or any "one thing we can’t guess from your LinkedIn profile" type of story.:I'm originally from a town called Derry in Ireland but find myself now on the other side of the planet in New Zealand where I have worked as a software engineer, Site Reliability Engineer and Engineering Leader, raising my family and enjoying this beautiful country. I spent a lot of years in on-call rotations and learned some of the best l

PagerDuty Community TeamCommunity Manager

published in Community Spotlight

✨ Spotlight: Chad GibsonInterview

Say hello to @Chad Gibson, a Project Coordination Manager with over 30 years of IT expertise.Thanks to PagerDuty University's comprehensive training and certification programs, Chad gained valuable insights into incident response, digital operational strategies and post-mortems. Here's to continuous learning! 📚 Feel free to share more about your background (professional/personal), where you are originally from or based in, a memorable moment in your career/life, or any "one thing we can’t guess from your LinkedIn profile" type of story.:Based in Atlanta, GA, my journey in incident management has paralleled my passion for international travel, a passion ignited by an international work assignment. This unique intersection has not only broadened my professional outlook but also deeply influenced my approach to managing crises and incidents.Having had the privilege to visit five of the seven New Wonders of the World plus the only remaining ancient Wonder of the World and traveling across

xamiciCommunity Manager

published in Announcements

🎧 New Episode: Welcome Sid!News

This week we chat with our newest Developer Advocate, Sid Verma (@sverma)!Sid Verma is a Developer Advocate at PagerDuty, where he helps developers optimize their workflows and implement scalable solutions. With a deep background in observability, DevOps, and enterprise open source technologies, Sid is passionate about empowering teams to innovate and improve their incident management processes. He’s also a tech enthusiast with experience in vector databases, security APIs, and more. 🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pandora | Pocket Casts 🎧

Ben HutchisonNew Member

posted in Get Involved

.NET client library for Events API V2

Hello, I have written an open-source .NET library which is a client for the PagerDuty Events API V2. Repository on GitHub Package on NuGet Gallery It’s focused on being up-to-date with the latest V2 API, comprehensive documentation, handling both sending changes and triggering/acknowledging/resolving alerts, easy configuration, easy calling, and the ability to mock it in automated tests. I have been using it for 18 months so far in programs that notify me when my laundry is done, and it has been stable. Feel free to include it in the API Client Libraries table if you wish. Thanks!

PagerDuty Community TeamCommunity Manager

published in Announcements

New Product Tour: Incident Workflows

Discover how Incident Workflows can automate your incident response process, saving time and reducing errors.From creating custom workflows to leveraging templates, you'll learn how to tailor your responses to specific incident types and ensure efficient resolution.Explore triggers, actions, and logic to build powerful, automated workflows that optimize your team's efficiency!*Some features shown in this tour are available on select plans. 👉 Take the tour

xamiciCommunity Manager

published in Ops.lol

What's Your Incident Response Style? 😎

👋 Hey Community,You've all been there - it's 2 AM, production is down, and your phone is buzzing off the nightstand. How do you tackle these high-pressure situations? Let's see which incident response style resonates with you:The Zen Master 🧘‍♂️ You've seen it all before. You calmly ssh into the server, methodically work through your mental checklist, and guide your team through the storm. The Caffeinated Coder ☕ Sleep is for the weak! You're already firing up your IDE before the alert finishes. Time to crush this bug before the sun rises. The Log Whisperer 🕵️‍♂️ grep is your middle name. You dive deep into log files, piecing together the puzzle while muttering "Interesting..." under your breath. The Slack Champion 🤝 You're all about clear communication. Your status updates are a thing of beauty, keeping everyone in the loop without flooding the channel. The Meme Lord 😎 Sure, the site's on fire, but have you seen this relevant xkcd? You keep spirits high with well-timed GI

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