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Commons Corner

Introduce yourself to the community, keep up with all things community and PagerDuty, share tech-related jokes and celebrate outstanding community members

148 Topics
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Tray BNew Member
asked in PagerDuty University
How I create a Dupont schedule

I am needing to create a DuPont schedule in PagerDuty and having a hard time.  Has anyone ever created a true DuPont schedule that can help?

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Débora CambéDutonian
published in Announcements
Generally Available: Intelligent Override Management and Incident Scribing
Generally Available: Intelligent Override Management and Incident ScribingNews

Ensuring stress-free on-call coverage and capturing complete incident records just got so much easier! Shift Agent and Scribe Agent are now generally available for all PagerDuty Advance customers! Both agents are designed to help you stay focused on what matters: resolving incidents faster, reducing manual toil, and keeping your team in sync. Shift Agent: Intelligent on-call conflict resolutionNo more scrambling to fill gaps or chasing down coverage. Shift Agent works right in Slack to:Share on-call schedules and upcoming shifts Automatically detect PTO conflicts based on PagerDuty Schedules and/or Google Calendar Recommend available teammates for coverage and message them directly to facilitate overrides Shift Agent Scribe Agent: Automated knowledge captureNo more scattered notes and lost context while managing a crisis. Scribe Agent automatically joins your Zoom conference bridge, transcribing every critical detail right in the incident channel. With Scribe Agent, you can:Get real-ti

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JsnowDutonian
posted in PagerDuty University
Unlock the Power of PagerDuty Analytics with Our New Guided Tours!

We’re excited to introduce a brand-new series of interactive product tours designed to help you get the most out of PagerDuty Analytics. Whether you’re looking to turn incident data into actionable insights or streamline your team’s operations, these tours make it easy to explore dashboards and reports that matter most. What you’ll discover:How to use advanced filtering and custom fields to zero in on the data you need Tips for running effective operational reviews and leveraging event analytics Ways to track and improve operational maturity with insightful reports Best practices for on-call readiness and user onboarding How to get personalized service recommendations to drive continuous improvement These tours are your shortcut to mastering PagerDuty Analytics—empowering you to make smarter decisions, boost performance, and deliver even better outcomes for your team and customers. Ready to get started?Check out the new tours today and see how PagerDuty Analytics can help you interpret

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xamici
xamiciCommunity Manager
published in Announcements
August 28 Kafka Outages – What Happened and How We’re Improving
August 28 Kafka Outages – What Happened and How We’re Improving

Hey PagerDuty community! 👋We experienced service disruptions on August 28 that affected some customers in our US Service Regions, and we owe you complete transparency about what happened.The overview: A Kafka system failure at 3:53 UTC triggered cascading issues that disrupted event processing for several hours. While no data was lost, some customers experienced 502 errors, delayed notifications, and degraded platform functions.Here's a sneak peek of what you'll find in our full incident report:Detailed technical breakdown of the Kafka failure and cascading effects Complete timeline from initial incident through full resolution How a second, smaller incident actually helped us identify the root cause Why our external communication was delayed (and how we're fixing that) Specific improvements we're implementing to prevent recurrence Lessons learned from our response and recovery processWe know reliable alerting is mission-critical for your operations, and we're committed to earning bac

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xamici
xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: Monitoring to Observability With Satbir Singh
🎧 New Episode: Monitoring to Observability With Satbir Singh

The transition from traditional monitoring technologies to modern observability tools can leave teams confused. Satbir Singh joins us to talk about the new goals of observability tooling and how it will help teams conquer challenges in complex systems.LISTEN HERE ⬇️ 🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pocket Casts 🎧 Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Developer Relations Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it.

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xamici
xamici
xamiciCommunity Manager
published in Announcements
📢 What's New: Platform Release Notes, August 2025 📕

🚀 Check what’s new in PagerDuty and come back to let us know!

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xamici
xamiciCommunity Manager
published in Announcements
Resources + On-Demand: Demo Roundups! Beyond the Incident: Mastering Post-Incident Reviews for Continuous Learning
Resources + On-Demand: Demo Roundups! Beyond the Incident: Mastering Post-Incident Reviews for Continuous Learning

What happens after an incident matters just as much as how you handle it.Anojan Gunasekaran, Senior Product Manager for Incident Analysis at PagerDuty, showcased how to transform post-incident reviews from a bureaucratic necessity into a powerful tool for organizational improvement.Learn how to structure reviews that help facilitate meaningful discussions, identify systemic issues, and create actionable recommendations that prevent future incidents.👀 Watch a sneak peak:  📚 Resources shared during the session: Read on the Blog: Beyond Outages: The Post-Incident Reviews We Should Have Had Knowledge Base: Post-Incident Reviews Take the Post-Incident Review Product Tour PagerDuty Guidelines for the Safe and Secure Use of Generative AI 📺 Watch the full webinar on-demand 

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xamici
danieljcafonso
danieljcafonsoCommunity Manager
posted in Announcements
📝 New Blog Post: PagerDuty + Arize: Building End-to-End Observability for AI Agents in Production

PagerDuty + Arize: Building End-to-End Observability for AI Agents in ProductionPagerDuty teamed up with Arize to bring end-to-end observability to AI agents in production. From automated testing to real-time alerting, we’re building new ways to manage incidents in the age of AI.Read the full story to see how we’re doing it and what you can learn from our journey ⬇️ https://www.pagerduty.com/eng/pagerduty-arize-building-end-to-end-observability-for-ai-agents-in-production

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danieljcafonso
xamici
xamiciCommunity Manager
published in Announcements
🤖 AI Agents in Early Access - Apply Now!

UPDATE - September 16, 2025: Shift Agent and Scribe Agent are generally available! Learn more here. All new PagerDuty’s AI Agents are in Early Access: Shift Agent, SRE Agent, Insights Agent and Scribe Agent!Are you ready to bring AI-powered incident response to where your teams work? If you're selected for our Early Access program, you can get your hands on some of our latest and forthcoming innovations—and your feedback will help us deliver a better, more valuable product experience to all our users.Apply now for the chance to access and help us build the PagerDuty you want to use.Watch a sneak peek of our Product Managers showcasing how these AI agents can transform your incident management workflow by:🌟 Eliminating manual steps🌟 Providing data-driven recommendations based on past incidents🌟 Delivering proactive metrics🌟 Streamlining documentation processes  Catch the full webinar on-demandShift Agent: Ask the agent about your on-call schedules and upcoming shifts, automatically

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xamici
xamici
xamiciCommunity Manager
published in Announcements
📢 What's New: Platform Release Notes, July 2025 📗

🚀 Check what’s new in PagerDuty and come back to let us know!

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xamici
xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: The Interest Is Compounding: All About Tech Deb
🎧 New Episode: The Interest Is Compounding: All About Tech Deb

Today’s episode is about technical debt, not as a cautionary tale, but as a lens. We take a closer look at where debt comes from, how it quietly rewires teams, and why paying it off is rarely just a matter of “cleaning up code.” Along the way, we’ll examine two real-world stories: one where unaddressed debt led to a $440 million disaster, and another where a company used an infrastructure overhaul to rebuild architectural trust. This is about more than code. It’s about momentum, memory, and the systems we inherit.  🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pocket Casts 🎧Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Developer Relations Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it. 

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danieljcafonso
danieljcafonsoCommunity Manager
posted in Get Involved
Learning MCP with PagerDuty - Resources

Today at 4PM GMT | 8 AM PDT | 11 AM EDT we will host the Learning MCP with PagerDuty live stream  This post, is for sharing all the resources mentioned throughout the stream, as well as for you to ask any follow up questions or share related content that might be relevant for the conversation!  See you all later today 😁

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MegaDrive68kCommunity Manager
posted in Announcements
Rundeck / Runbook Automation 5.13 is here!

Version 5.13.0 is here! This release introduces two powerful new plugins: the ROI Summary Plugin to quantify the financial impact of your automation initiatives, and the Job Metrics Plugin to visualize execution patterns and performance trends across your Rundeck environment. This version also includes important security patches and bug fixes. Read the full release notes for more information. Watch our recent livestream recording to hear directly from our product managers about this release. Make sure to register for our upcoming webinar "Unleashing Enterprise-Wide Automation with Ansible® + Rundeck."

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MegaDrive68kCommunity Manager
posted in Announcements
😎 Summer Edition: Rundeck by PagerDuty Virtual Meetups!

Join us to learn more about automation at one of the upcoming Rundeck by PagerDuty Meetups, informal 1-hour virtual events where folks who work and build with Rundeck by PagerDuty open-source software get together to share automation stories and use cases. Upcoming sessions: [North-America] 🗓️ Thursday, July 31st, 2025: 9 AM PDT | 12 PM EDT[EMEA] 🗓️ Monday, August 4th, 2025: 1 PM GMTWhy attend?➡️ Connect with fellow Rundeck by PagerDuty enthusiasts and power users in an informal, collaborative setting.➡️ Learn practical automation tips, best practices, and get to know new features directly from the Rundeck by PagerDuty team.➡️ Get your questions answered by the Rundeck by PagerDuty team and the community while discovering creative ways to use the OSS Runbook Automation platform.Pick your chapter and register today!  

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xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: Alert Fatigue With Boaz Barzel
🎧 New Episode: Alert Fatigue With Boaz Barzel

Alert fatigue can happen to anyone working in environments with a lot of signals from different sources. In security, teams are dealing with potential threats reported by tools running across the organization. Dealing with all the alerts, whether they are positive, negative, false positives, false negatives, is a lot of mental stress and requires cognitive capacity that can be depleated. In this episode, we speak with Boaz Barzel, Field CTO at OX Security, about his research on the subject.Boaz Barzel is the Field CTO at OX Security, specializing in bridging the gap between security, technology, and business. By making tech makes sense, Boaz is aligning product innovation with the real-world needs of customers and is known for transforming complex security challenges into strategic business advantages. With extensive expertise in application security and product innovation, he ensures security solutions are not just reactive but proactively address emerging threats.Boaz is helping orga

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xamici
xamici
xamiciCommunity Manager
published in Announcements
Watch On-Demand: Demo Roundups! Meet the PagerDuty AI Agents
Watch On-Demand: Demo Roundups! Meet the PagerDuty AI Agents

Welcome to the future of operations, where people and agents manage critical work together, driving productivity and efficiency. Learn how PagerDuty’s AI agents can supercharge teams, by autonomously handling repetitive tasks and resolving well-known issues, while surfacing data and insights that augment human expertise for faster resolution and higher operational resilience.🎤 Host: Mandi Walls, Senior Developer Advocate at PagerDuty🎤  Guests: PagerDuty’s Brita Seltzer (Director, Product Management), Débora Cambé (Product Marketing Manager), Jacky Leybman (Principal Product Manager), Julia Nasser (Principal Product Manager), Mya King (Senior Product Manager) 👉 WATCH ON-DEMAND: Demo Roundups! Meet the PagerDuty AI AgentsCheck out some resources shared during the session: Sign up for Early Access to see the AI agents in action Continue learning about our AI Agents See how AI at PagerDuty scales up operational resilience  COMMENT BELOW ⬇️ What topics/demos you wanna see in the next Dem

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xamici
xamici
xamiciCommunity Manager
published in Announcements
📢 What's New: Platform Release Notes, June 2025 📘

🚀 Check what’s new in PagerDuty and come back to let us know!

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xamici
xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: Autonomy in Action: Agentic AI
🎧 New Episode: Autonomy in Action: Agentic AI

AI used to wait for instructions. Now, it doesn’t always ask. In this opening episode, we explore the rise of agentic AI systems that don’t just respond to input, but take initiative, set goals, and act on their own. We break down what agentic really means, why it’s different from traditional automation, and what kinds of design and trust challenges this shift introduces. Along the way, we look at how this plays out in tools that summarize, schedule, and trigger real-world workflows — and why autonomy sounds good in theory but gets messy fast. Whether you’re building LLM-powered copilots, evaluating autonomous workflows, or just trying to keep your incident response human-aware, this is the groundwork you’ll need for what’s coming next.Sid Verma is a Developer Advocate at PagerDuty, where he helps developers optimize their workflows and implement scalable solutions. With a deep background in observability, DevOps, and enterprise open source technologies, Sid is passionate about empower

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xamici
xamici
xamiciCommunity Manager
published in PagerDuty University
New Product Tour: Better Together PagerDuty + ServiceNow

While ServiceNow excels at tracking tickets and maintaining compliance, PagerDuty’s event-driven, automation-first platform delivers real-time action, and AI-powered insights to resolve incidents—fast.And throughout the whole process, PagerDuty imports all that crucial data back into ServiceNow. Check out our new Better Together Product Tour!  

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xamici
xamici
xamiciCommunity Manager
posted in Introductions
👋 Welcome to the PagerDuty hosted AWS User Group Lisbon!

As you get ready to learn how PagerDuty is deploying AI agents at scale with AWS Bedrock and how to Trace Apache Kafka with OpenTelemetry, drop a comment in the thread and let's get to know each other better!Tell us your name and what you do What are you looking forward to the most in today’s agenda?Looking forward to meeting all of you! ➡️ Event Details

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mwalls
mwallsCommunity Manager
posted in Ops.lol
Do you have an incident ritual?

Hi Folks!I’m on call for Incident Command here at PagerDuty part of this week, and I was wondering if you have a ritual or process for what you do when those alarms go off. I confess, after having been on call for various types of production systems over the years, that my first stop after ack’ing an alert is to stop in the bathroom - if you need to or not, just like Mom used to tell you on road trips. Then I make sure I have a beverage. The call might be long and require a bit of talking, so I want to have something to drink. Then I’m ready to go after that incident for however long it takes. Fortunately our incidents at PagerDuty aren’t nearly as bad as some I’ve been in for past jobs, where calls would run so long the battery would run out on my phone. But it pays to be prepared!What do you need to get you through an incident? I’d love to hear what keeps you going.  --mandi 

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EtherealShroudXNew Member
posted in Get Involved
Best Practices: Integrating PagerDuty with IT Automation Tools like Ansible or Rundeck

Hi everyone,I’m part of a IT team working to unify our incident response with infrastructure automation, and we’re exploring better ways to integrate tools like Ansible, Rundeck, or Attune with PagerDuty for real-time operations.Here’s what we’re trying to achieve: Automatically trigger predefined scripts or runbooks (via Rundeck or Ansible Playbooks) when certain PagerDuty alerts are fired Create custom PagerDuty services for various infrastructure tiers (e.g., DB layer, web servers, networking) with tailored responses Ensure clean logging, rollback, and audit trails for all automated responses triggered by PagerDuty incidents Tie notifications to team roles or escalation policies based on specific server groups or alert types Has anyone here successfully set up something similar?We’d love to hear: What integration method worked best for you (webhooks, APIs, plugins)? Any challenges around permissions or security controls when executing remote tasks post-incident? Advice on

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lupimiguel
lupimiguelCommunity Manager
published in Announcements
💥 Outage Survival 101: For Every Developer on Call Today 💥

Today’s GCP outage is hitting hard. We see you. We’ve been there. If you're on-call, in the incident room, or just trying to keep your systems afloat, this one's for you. Here are 6 tips to help you survive days like today.👇 1. Breathe.Before you dive in, pause. Stay grounded. Clarity matters more than speed when everything’s on fire. 2. Triage, Don’t Troubleshoot Everything.Find the impact surface first. What’s customer-facing? What’s internal? Prioritize based on real business impact. 3. Use the Buddy System.Nobody should suffer alone. Assign a comms lead, a responder, and a runner. Rotate. Burnout is real. 4. Use Runbooks & Checklists.Now’s not the time to rely on memory. If you’ve got docs, use them. If not, write down what you learn, future you will thank you. 5. Communicate Early and Often.Don’t go dark. Internal teams and customers want updates, even if it’s “We’re still investigating.” Silence creates chaos. 6. Debrief After, Kindly.Postmortems aren’t blame sessions. They’

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lupimiguel
xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: All Your Tools in One Toy Basket: Backstage’s Past, Present, and Future With Avantika Iyer
🎧 New Episode: All Your Tools in One Toy Basket: Backstage’s Past, Present, and Future With Avantika Iyer

After a small chat at PagerDuty on Tour London, Avantika Iyer joins us to chat about IDPs, give us a story lesson on Backstage, and give us a glimpse into its future.Avantika Iyer is a Engineering Manager at Spotify and leads the delivery of Backstage’s open source and commercial products. Listen Now:  🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pandora | Pocket Casts 🎧Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Community Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it. 

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xamici
xamici
xamiciCommunity Manager
posted in Ops.lol
With a Little Help from Your AI Friends

Walking into a tech conference hall can be overwhelming. Tons of exhibitors trying to catch your attention with the latest industry trends, and you only have 30 minutes between one talk and the next, or that important networking meeting you’ve scheduled.Why not ask for a little help from your AI friends to use your time wisely and go straight to the booth that will show you what is really important for your operations?That's exactly what this PagerDuty customer did during AWS Hamburg this week. 👀 Look what they got:  

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xamici

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