Commons Corner

👋 Hi community,What an amazing evening yesterday at the Lisbon AI Week: PagerDuty + Cloudflare Meetup!In case you couldn’t be there or want to revisit the insights shared, we’ve got you covered:🎤 PagerDuty MCP Server:José Corte-Real (Staff Software Engineer, PagerDuty) & Hélder Duarte (Senior Software Engineer, PagerDuty)⭐ Talk Highlights:Start from user journeys and competency questions; design the minimal, ergonomic tool set rather than auto-converting OpenAPI to MCP. Keep tool count low and avoid semantically overlapping tools; too many/similar tools degrade LLM selection and increase confusion. Design tools for agents: use categorical params (e.g., scope = mine|teams|all) and include helpful metadata (e.g., “records_count”) to reduce LLM errors. Evals focus on tool trajectories, not final answers: verify the right tools, order, and parameters across models; mock tool outputs for reproducibility. Avoid tiny/empty tool responses—they invite hallucinations. Ensure responses are

On-call, minus the chaos. See what’s new in PagerDuty Schedules: flexible iCal shifts + AI conflict resolution. Build bulletproof on-call coverage with less overhead.👀 Watch a sneak peak  📚 Resources shared during the session: Get Started with the Generative AI Power of PagerDuty Advance for Free Take the Shift Agent Product Tour Learn more: Shift Agent See PagerDuty in Action​​​​​​ Watch on Youtube all the H2 Launch Demos 📺 Watch the full webinar on-demand

Inspired by Shopify’s “boring update,” we dedicated a focused Step-tember sprint to polish, paper cuts, and customer-driven fixes across our PagerDuty product.What we shipped:150+ quality-of-life improvements Cross-functional “customer love” sprint outside our regular roadmap Reduced friction in core workflows and long-standing pain points Learnings on how to make many small steps add up to something bigLeeor Engel, Director of Software Engineering at PagerDuty, shared the behind-the-scenes, highlights, and what we learned!Read the full blog post 

Will you be at KubeCon + CloudNative North America in Atlanta this November 10-13?PagerDuty will be there, and we’d love to connect - whether it’s at our booth or during an exclusive happy-hour event! Drinks and eats on us! Register to attend our Happy Hour on Wednesday, November 12 Visit the PagerDuty Booth #455 for interactive demos, participate in the booth passport program, and enter our raffle to win a Pagey Lego set!  

 For over 16 years, PagerDuty has been trusted by 32,000+ organizations as the incident management leader, helping teams forge a path forward with modern operations.This launch is built around one principle: champion the customer. Here's what we built for you:🌟 The End-to-End Incident Management Features You've Been Waiting ForFlexible scheduling that fits how you run on-callModern Flexible Shifts (forthcoming EA for IM and CSOps plans) - Create intuitive iCal-based recurring shifts that eliminate the complexity of layers entirely, with support for multiple responders per shift, shadow schedules for backup coverage, and automatic conflict detection. Shift Agent (GA, PagerDuty Advance customers) - Handle on-call conflicts and overrides directly in chat with AI-powered recommendations.Core incident management enhancementsRequired Fields on Resolve (EA for IM and CSOps Enterprise plans) - Ensure critical data is captured before incidents can be closed. Reopen Incidents (GA, IM and CSOps

According to PagerDuty data, incident responders can spend 50% of their time just figuring out who to call and what's actually broken.Watch the latest Demo Roundups! session to see how automated diagnostics can slash your MTTR from 40 minutes to just 2 minutes.What you'll discover: ➡️ How to eliminate the manual triage bottleneck that's killing your efficiency➡️ One-click runbooks that give first responders expert-level diagnostics instantly➡️ Real results: reduced stress, exceeded SLAs, minimized after-hours escalations 👀 Watch a sneak peak:  📚 Resources shared during the session: Read on the Blog: Automated Diagnostics & Triage: The Fastest Way to Cut Incident Time Knowledge Base: Learn more about Automated Diagnostics Check out the Template and Prompt Library   📺 Watch the full webinar on-demand 

Ensuring stress-free on-call coverage and capturing complete incident records just got so much easier! Shift Agent and Scribe Agent are now generally available for all PagerDuty Advance customers! Both agents are designed to help you stay focused on what matters: resolving incidents faster, reducing manual toil, and keeping your team in sync. Shift Agent: Intelligent on-call conflict resolutionNo more scrambling to fill gaps or chasing down coverage. Shift Agent works right in Slack to:Share on-call schedules and upcoming shifts Automatically detect PTO conflicts based on PagerDuty Schedules and/or Google Calendar Recommend available teammates for coverage and message them directly to facilitate overrides Shift Agent Scribe Agent: Automated knowledge captureNo more scattered notes and lost context while managing a crisis. Scribe Agent automatically joins your Zoom conference bridge, transcribing every critical detail right in the incident channel. With Scribe Agent, you can:Get real-ti

Hey PagerDuty community! 👋We experienced service disruptions on August 28 that affected some customers in our US Service Regions, and we owe you complete transparency about what happened.The overview: A Kafka system failure at 3:53 UTC triggered cascading issues that disrupted event processing for several hours. While no data was lost, some customers experienced 502 errors, delayed notifications, and degraded platform functions.Here's a sneak peek of what you'll find in our full incident report:Detailed technical breakdown of the Kafka failure and cascading effects Complete timeline from initial incident through full resolution How a second, smaller incident actually helped us identify the root cause Why our external communication was delayed (and how we're fixing that) Specific improvements we're implementing to prevent recurrence Lessons learned from our response and recovery processWe know reliable alerting is mission-critical for your operations, and we're committed to earning bac

The transition from traditional monitoring technologies to modern observability tools can leave teams confused. Satbir Singh joins us to talk about the new goals of observability tooling and how it will help teams conquer challenges in complex systems.LISTEN HERE ⬇️ 🎧 Listen on Page it to the Limit or in your favorite podcast app: Spotify | Apple | Pocket Casts 🎧 Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Developer Relations Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it.

What happens after an incident matters just as much as how you handle it.Anojan Gunasekaran, Senior Product Manager for Incident Analysis at PagerDuty, showcased how to transform post-incident reviews from a bureaucratic necessity into a powerful tool for organizational improvement.Learn how to structure reviews that help facilitate meaningful discussions, identify systemic issues, and create actionable recommendations that prevent future incidents.👀 Watch a sneak peak:  📚 Resources shared during the session: Read on the Blog: Beyond Outages: The Post-Incident Reviews We Should Have Had Knowledge Base: Post-Incident Reviews Take the Post-Incident Review Product Tour PagerDuty Guidelines for the Safe and Secure Use of Generative AI 📺 Watch the full webinar on-demand