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Commons Corner

Introduce yourself to the community, keep up with all things community and PagerDuty, share tech-related jokes and celebrate outstanding community members

88 Topics
lupimiguel
lupimiguelCommunity Manager
posted in Ops.lol
The Eternal Dev-Prod Divide: A Tale of Incidents

Just encountered another textbook case of environment-specific behavior making its way to production. You know the scenario - clean test runs, green pipelines, and a deployment that somehow manages to uncover every possible edge case we didn't account for. Ops problem now xD The fascinating part isn't even the divergence between environments, but rather the almost ritualistic "works on my machine" declaration that follows. It's particularly interesting how this phrase has survived decades of technological evolution, from bare metal to containers to orchestrated clusters.Some observations from today's incident:Local environment: Pristine, controlled, predictable Production environment: Meeting real-world chaos with unexpected grace Monitoring dashboards: Telling stories that local logs never hinted at Incident timeline: Growing longer as we discover more dependencies Postmortem doc: Already filling up with "lessons learned"For those keeping score at home, this is precisely why we've bee

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lupimiguel
xamici
xamiciCommunity Manager
published in Announcements
One Slack App to Rule All Incident ManagementNews

We’ve recently consolidated all our incident management capabilities into a single Slack app, making it even easier to get all the PagerDuty functionality you need where you work! That includes robust Incident Workflows, generative AI capabilities and the ability to ingest all chat data into your Post-incident Reviews. Product Managers Michael Wettick and Jacky Leybman tell you all about it in this Demo Roundups! Chat-First Incident Management! You can also take this Product Tour to learn more.  👀 Watch this short video to see how it works:  

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xamici
xamici
xamiciCommunity Manager
published in Announcements
Watch On-Demand: Demo Roundups! Chat-First Incident Management

If you haven’t had the chance to join us live for our first Demo Roundups! webinar of the year, we’ve got you covered!👉 WATCH ON-DEMAND: Demo Roundups! Chat-First Incident ManagementIntegrated with robust automated workflows and genAI-enhanced insights, PagerDuty's new chat experience enables end-to-end incident management with guided remediation directly from where responders work. Join Product Managers Jacky Leybman and Michael Wettick to see it all in action!Check out some resources shared during the session: Michael Wettick’s research on how and why people ask for help during incidents: https://lup.lub.lu.se/student-papers/search/publication/9150096 ​​​​​Broader communities of people interested in how humans manage complex software systems:​​​​​https://resilienceinsoftware.org/ / https://www.learningfromincidents.io/​[Product Tour] PagerDuty Advance: https://pagerduty.navattic.com/pagerduty-advance [Product Tour] Guided Remediation in Slack: https://pagerduty.navattic.com/guided_r

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xamici
M
MegaDrive68kCommunity Manager
posted in Announcements
Rundeck and PagerDuty Automation's Live Event!

Dear Community,It’s been quite the year. Join us LIVE TOMORROW to look back at Rundeck & PagerDuty Automation’s eventful and innovative 2024. Simply click “attend” at the bottom of this link, and we’ll let you know when we’re live!

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xamici
xamiciCommunity Manager
published in Announcements
📢 What's New: Platform Release Notes, January 2025 📘

We're kicking off 2025 with some exciting updates to help you streamline your operations and enhance your incident management capabilities. This month's release includes new features, improvements to existing functionality, and important announcements about our platform evolution.Check out PagerDuty Platform Release Notes - January 2025: Automation on Alerts now in Early Access for AIOps customers Auto-pause Incident Notifications with Recommended Pause Time Now Available for AIOps Customers Global Intelligent Alert Grouping now Generally Available End of Life for Event Rules on January 31 

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xamici
xamici
xamiciCommunity Manager
published in Announcements
Demo Roundups! Webinar Series

Kickstart 2025 transforming your digital operations with the Demo Roundups! webinar series. Deepen your knowledge in the PagerDuty Operations Cloud and see how it can work for you.Each 1-hour session presents a hands-on demo that showcases PagerDuty’s capabilities in real-time followed by Q&A.Register today  for all upcoming episodes: January 30: Chat-First Incident Management Integrated with robust automated workflows and genAI-enhanced insights, PagerDuty's new chat experience enables end-to-end incident management with guided remediation directly from where responders work. Join Product Managers Jacky Leybman and Michael Wettick to see it all in action! February 20: Security Incident ManagementCyber attacks can harm businesses operations, diminish brand reputation, and decrease revenue making a robust security strategy essential. PagerDuty Operations Cloud leverages the power of AI and automation to respond, automate, and remediate security incidents ensuring cyber resiliency.

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xamici
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Community Spotlight
✨ Spotlight: Andrea BerlingieriInterview

👋 Get to know Andrea Berlingieri, a DevOps Engineer with 2+ years of experience in Rundeck by PagerDuty! He empowers teams by automating tasks and streamlining cross-departmental workflows.Driven by a passion for open-source, he’s built secure, intuitive systems that make tech accessible and efficient for everyone involved.-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Feel free to share more about your background (professional/personal), where you are originally from or based in, a memorable moment in your career/life, or any "one thing we can’t guess from your LinkedIn profile" type of story:I'm originally from Italy but currently based in Amsterdam. I've always been very curious about software and IT, and that has lead me to pursue it in university in Bologna, where I got my bachelor in Computer Science. After that, I dabbled a bit into the

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PagerDuty Community Team
xamici
xamiciCommunity Manager
published in Get Involved
Meet Community Pulse Survey Winners 🎁

We're excited to announce the winners of our Community Pulse Survey lucky draw, each receiving a $50 gift card! Congrats to ​@Mike Boehm ​@Den Rebueno ​​​​​ 👏👏👏 Survey Participant Profile:IT Operations & DevOps/SRE Experience Level: 3+ years with PagerDuty Tried new PD products this year, most mentioned: Incident Workflows Jeli features Learning Preferences:50% of respondents like video content - long-form step-by-step tutorials, while the other half prefer learn from written content - docs, blogs, and articles.Thanks to all the community members who replied to the survey. You’re helping us shape the future of PagerDuty! 

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xamici
mwalls
mwallsCommunity Manager
posted in Announcements
Attention Python users! pdpyras is now pagerduty!

📢To our Python-using PagerDuty community: we are pleased to announce that we have acquired the “pagerduty” package name, and have migrated pdpyras to pagerduty! All significant changes and new features going forward will be added to the new library. Bug reports and enhancement requests can be submitted to the new GitHub repository: PagerDuty/python-pagerduty. This change is being implemented in order to make it easier for users to find our #1 library for Python, but also to consolidate a series of class name changes. These changes aim to improve usability in the long term by establishing a clearer relationship between API client classes and the public HTTPS APIs of PagerDuty that they are designed to access. To switch over to using the new library in existing projects, refer to the PDPYRAS Migration Guide. In the next patch release of pdpyras, we will include a deprecation warning that cites the new client as its replacement. If there are no bugs reported by June 20th, 2025, we will r

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mwalls
Demitri Morgan
Demitri MorganDutonian
posted in Get Involved
What are some use cases / enhancements you'd like to see built into an API client?

Hi all, especially Python users,Given the nature of PagerDuty the product and its APIs, some basic use cases are sufficiently useful and near ubiquitous, making them too important to not implement. For these use cases I am considering breaking a convention of “not making an API for the API”.*A few features in this category that I’ve been considering:Fetch incident notes Create overrides, for all on-call shifts of a given user and time period to another user (or round-robin the shifts among a group of user IDs) Fetch all historical records from all time (i.e. log entries), using a shifting time window to avoid hitting the pagination limit Add abstraction for the bespoke pagination styles of: POST /analytics/raw/incidents GET /alert_grouping_settings Which of these do you think would be the most useful and save the most time? What more general automation use cases do you believe are worth building an opinionated method into an API client that in this area has previously been un-opiniona

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Demitri Morgan
M
MegaDrive68kCommunity Manager
posted in Announcements
Rundeck Version 5.8 is live!

Rundeck 5.8 is ready! Check out new updates and enhancements:Dynamic Cluster Discovery  Description: New EKS (AWS), AKS (Azure), and GKE (Google) resource-model plugins automatically discover new clusters and add the clusters as nodes to the inventory.Customer Value: This reduces manual effort, minimizes errors, and accelerates the deployment of infrastructure changes, enabling teams to scale efficiently. Cloud Provider Authentication Description: AWS, Azure, and GCP provide a mechanism to retrieve the Kubernetes auth through API’s. New Job step plugins can use the cloud provider credentials to retrieve the necessary k8s authentication to communicate with the clusters.Customer Value: Teams save time by avoiding manual credential management, improving productivity, speeding up time-to-value, and ensuring compliance. Multi-Cluster Optimization Description: Empowers teams to scale their operations effortlessly across multiple clusters. Clusters are now added as nodes to the inventory, so

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lupimiguel
lupimiguelCommunity Manager
posted in Ops.lol
🎄💻 Tis the Season to Feign Tech Ignorance: An IT Holiday Survival Guide

Who missed the holiday season? Hey there, fellow code wranglers and server whisperers!'Tis the season to be jolly... and to dodge tech questions like Neo dodges bullets in The Matrix! 🎄💻As we gear up for the annual family gathering extravaganza, I couldn't help but chuckle at this all-too-relatable gem floating around the interwebs. You know the drill - you've barely hung up your coat when Aunt Marge corners you with that gleam in her eye:"Oh, sweetie! You work with computers, don't you? My toaster's been acting up..."Suddenly, your years of containerization, CI/CD pipelines, and infrastructure-as-code expertise vanish faster than a production server during a Black Friday sale. You find yourself channeling your inner Caitlin, mustering all your willpower to utter that magical two-letter word: "No."But fear not, my fellow holiday heroes! I've got a foolproof strategy to keep your sanity intact this season:Develop selective hearing loss when words like "computer," "internet," or "thing

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lupimiguel
xamici
xamiciCommunity Manager
published in Get Involved
Community Pulse Survey 2024: Share Your Feedback for a Chance to Win a $50 Gift Card!

We’d love to hear from you! Take our quick survey and get the chance to win a $50 gift card. Help us learn more about how you use PagerDuty and how we can make it even better!Take Survey Now 

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xamici
xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: Welcome Daniel!

This week, Mandi (mwalls) talks to our newest Dev Advocate, Daniel Afonso (danieljcafonso). Daniel joins our team in Portugal.Listen now: https://www.pageittothelimit.com/welcome-daniel/ Daniel Afonso is a Senior Developer Advocate at PagerDuty, SolidJS DX team member, Instructor at Egghead.io, and Author of State Management with React Query. Daniel has a full-stack background, having worked with different languages and frameworks on various projects from IoT to Fraud Detection. He is passionate about learning and teaching and has spoken at multiple conferences around the world about topics he loves. In his free time, when he’s not learning new technologies or writing about them, he’s probably reading comics or watching superhero movies and shows. Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Community Team, we cover the leading practices used in the software industry to improve both system reliability and the

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xamici
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
New Product Tour: Guided Remediation Tour in Slack

This interactive tour will guide you through essential PagerDuty features, so you can handle incidents seamlessly within your team’s preferred communication platform.💡This tour highlights:🔹 Using slash commands to take action on an incident🔹 Triaging and conducting a post-incident review with PagerDuty Advance🔹Managing an incident and collaborating with responders directly Slack 📍 Why it matters:Save time, reduce friction, and enhance collaboration by keeping all incident management actions right in Slack!👀 Take the Tour Now:Guided Remediation in Slack 

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PagerDuty Community Team
lupimiguel
lupimiguelCommunity Manager
posted in Ops.lol
Looks like our jobs are safe for now, folks. 🤝

AI accepting a DevOps job 

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lupimiguel
xamici
xamiciCommunity Manager
published in Announcements
📢 What's New: Platform Release Notes, November 2024 📙News

We're excited to announce PagerDuty’s November 2024 Platform Releases with a series of new features and improvements designed to enhance your incident management experience with PagerDuty. Check them out:Manage incidents end-to-end from the chat with new Slack features! Intelligent Alert Grouping with Advanced Options is now Generally Available! Noise Reduction Home Page Now Available for Early Access Start a Post-incident Review with a genAI summary directly from chat with PagerDuty Advance EOL for Event Rules on January 31, 2025 

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xamici
lupimiguel
lupimiguelCommunity Manager
posted in Ops.lol
Empty Racks, Full Potential: The Ultimate 'Serverless' Data Center!

Hey there, fellow responders! 👋Check out this revolutionary new "serverless" data center I stumbled upon! 🤯Serverless Data Center. Credit: nixCraftBehold the future of computing - it's so serverless, there aren't even any servers! 😂Gone are the days of pesky hardware, blinking lights, and that annoying hum of actual machines doing work. This next-gen facility is the epitome of low maintenance:No servers = No problems! 🎉 Monitoring? More like "ignororing," am I right? 👀 Incident management? The only incident here is how much money we're saving! 💰 Site reliability? More like "sight reliability" - if you can't see any servers, they must be reliable! 👍Just imagine the peace of mind knowing your infrastructure is so cutting-edge, it doesn't even exist! No more 3 AM wake-up calls, no more capacity planning headaches, and definitely no more "have you tried turning it off and on again?"The best part? It scales infinitely! Need more power? Just add more... nothing! 🚀So come on down to t

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lupimiguel
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
Manage Incidents End-to-End from the Chat with New Slack Features!News

Explore a revamped PagerDuty Slack experience, built to streamline incident management in chat, reducing costs and risks in response coordination and communication. New capabilities include:➡️ The ability to create public or private Slack channels exclusively dedicated to one incident, and link up to 3 notification channels to keep dedicated channels uncluttered➡️ The ability to trigger *any* incident action with simple slash commands➡️ Intuitive and interactive help commands (/pd or /pd help) that support planned and unplanned work and provide access to the full directory of slash commands, clickable buttons, and recommended actions.   Available from November 26 for all customers using the PagerDuty Slack app. Learn more here 👈

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PagerDuty Community Team
lupimiguel
lupimiguelCommunity Manager
published in Get Involved
Sign up for our Early Access programs and get an Exclusive Preview of what's coming next!News

Calling Our Esteemed Operational Resilience Network, 🛡️We're excited to announce an opportunity to participate in PagerDuty's Early Access program! 🚀 This initiative allows select participants to test and provide feedback on upcoming features before their official release.Key Benefits of Participation:Preview cutting-edge incident management tools 🔍 Influence product development through your feedback 🗣️ Gain a competitive edge in operational efficiency 📈Current Early Access Features:Event Orchestration External Data Variables: Enhance automation capabilities with dynamic orchestrations 🤖 Operations Console with Alert Side Panel: Streamline incident management with a unified dashboard 📊 Incident Types: Customize workflows for specific incident categories 🏷️ [Product Tour] Service Reassignment: Improve incident routing for faster resolution ⚡ Operational Maturity Model: Receive data-driven recommendations for operational improvements 📊This program offers a unique opportunity to

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lupimiguel
xamici
xamiciCommunity Manager
published in Announcements
📖 Chaos to Control: 3 Steps for Automating Incident ManagementNews

For many teams, implementing end-to-end automation in one go is too much abrupt change. A "crawl, walk, run" philosophy is better. For maximum value, automation should be embedded throughout the incident life cycle — all the way from an incoming event signal to final resolution and learning. But for many teams, implementing end-to-end automation in one go is too much abrupt change. By Joseph Mandros, Product Marketing Manager at PagerDuty. Read more ➡️ The New Stack 

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xamici
xamici
xamiciCommunity Manager
published in Announcements
🎧 New Episode: EBPF and the Observability Landscape With Shahar Azulay

This week, Groundcover CEO and Co-Founder Shahar Azulay joins us to talk eBPF and what’s next in observability.Listen now: https://www.pageittothelimit.com/epbf-with-shahar-azulay/Shahar Azulay, CEO and Co-Founder of groundcover, the company reinventing the cloud-native application performance monitoring domain with eBPF, is a serial R&D leader. Shahar brings experience in the world of cybersecurity and machine learning having worked as a leader in companies such as Apple, DayTwo, and Cymotive Technologies. Shahar spent many years in the Cyber division at the Israeli Prime Minister’s Office and holds three degrees in Physics, Electrical Engineering and Computer Science from the Technion Israel Institute of Technology as well as Tel Aviv University. Shahar strives to use technological learnings from this rich background and bring it to today’s cloud native battlefield in the sharpest, most innovative form to make the world of dev a better place. 🎧 Listen on Page it to the Limit or

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xamici
M
Mya KingDutonian
posted in Announcements
Sign up For Service Reassignment Early Access

💫 Early Access for ‘Service Reassignment(aka Changing an Incident’s Service)’ will begin in December! 💫💚 Open to all Incident Management customers. 💚Please sign up here! Feature Details: Reporters and Responders, rely on PagerDuty’s detection and mobilization routing to ensure the incident’s remediation can begin quickly. When an incident is created on the wrong service, PagerDuty will unblock mitigation by allowing incident responders: To change the incident's service to the correct service,  To determine what information (i.e. Incident Users, Tasks, Incident Roles, Custom Fields, etc.) is relevant to an incident. Lastly, PagerDuty will automatically loop in the new service's on-call response team. Furthermore, CSOps and ITSM integrations (i.e. Service Now, Sales Force) that work better with PagerDuty, will use service reassignment to ensure ticket details are properly aligned with Incident resolution and documentation.Customer Value: This ensures the right data is captured and in

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PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Community Spotlight
✨ Spotlight: Chris DukeInterview

💫 Meet Chris Duke, a UK-based DevSecOps Coach with experience in AIOps, Process Automation and PagerDuty Advance.Chris has been on a mission to revolutionize his business by automating their incident management process end-to-end. With PagerDuty, Chris and his team can focus on the task at hand without worrying about managing infrastructure, freeing up time for growth and innovation. Feel free to share more about your background (professional/personal), where you are originally from or based in, a memorable moment in your career/life, or any "one thing we can’t guess from your LinkedIn profile" type of story.Based in Sheffield, UK. Worked across nearly all of the BT Brands which include, Plusnet, BT and EE in varying different engineering functions. Really enjoy working with people face to face and just getting stuff done!How many years of working with PagerDuty products (please mention which ones) do you have?:2 years, AIOps, Process Automation and PagerDuty AdvanceTell us about your

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PagerDuty Community Team
xamici
xamiciCommunity Manager
published in Announcements
☸️ Headed to KubeCon NAM? See Where You Can Find PagerDuty!

The largest conference in the cloud-native and Kubernetes ecosystem is around the corner!Headed to KubeCon in Salt Lake City? Check out some opportunities to engage with PagerDuty and share the Pagey love 💚👉 November 12: Meet the Rundeck by PagerDuty team and fellow open-source automation experts and enthusiasts at our Happy Hour and Meetup! Learn how to create a culture of automation in your organization, exchange ideas, enjoy refreshments and get some PagerDuty swag! 🎉 What: Rundeck by PagerDuty Meetup in Salt Lake City📅 When: November 12, 2024, 5:00 PM - 7:00 PM (Mountain Time)📍 Where: 145 Pierpont Ave, Salt Lake City, UT 84101 (next door to Sky SLC)✅ Learn more and register here👉 November 13-15: Visit booth #R15 and chat with the PagerDuty team! Main event location: Salt Palace Convention Center - Salt Lake City, Utah.We also listed some cool events from PagerDuty partners happening during KubeCon NAM:Boost Developer Productivity: Streamlining Generative AI with Elastic and A

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xamici

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