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Commons Corner

Introduce yourself to the community, keep up with all things community and PagerDuty, share tech-related jokes and celebrate outstanding community members

52 Topics
lupimiguel
lupimiguelCommunity Manager
posted in Ops.lol
When Your Infrastructure Refuses to Escalate...

Hey there, fellow DevOps warriors and SRE superheroes! 🦸‍♂️🦸‍♀️Check out this hilarious sign at a train station. Looks like even escalators are joining our "refuse to work" club! 😂The sign reads: "This escalator is refusing to escalate. This has been escalated to the engineer who is on their way up (or down) to check it out."Sound familiar? It's like our production environment on a Monday morning, am I right? 🙃Let's break this down in true platform engineering style:Incident: Escalator refusing to escalate (aka "The Classic Monday Deploy") Detection: Probably some poor commuter who got a surprise leg workout Escalation: Routed to on-call engineer (hope they're not stuck in traffic!) Resolution: Engineer en route (ETA unknown - classic) Mitigation: "PLEASE USE THE LIFT" (aka failover to backup system)I bet the escalator's just throwing a fit because someone forgot to update its dependencies. Or maybe it's protesting against all those microservices we keep forcing it to carry! 🤖On a

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lupimiguel
1 day ago
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PagerDuty Community TeamCommunity Manager
published in Community Spotlight
✨ Spotlight: Ben HutchisonInterview

@Ben Hutchison, a Staff Engineer who has worked at companies including KeepAndShare, Cisco, BlueJeans, and Verizon, loves connecting devices to create integrated systems. He even built a system to receive automatic push notifications with reminders when his laundry is done using PagerDuty’s Event API. Based in California, Ben has 14 years of industry experience, 9 of them using PagerDuty’s Incident Management.When Ben posted his LaundryDuty open source project to the PagerDuty Community, it immediately caught our attention. We then invited him to join the HowToHappyHour live stream (watch below), where he demoed how this unique system works.  Can you share a memorable moment in your career or any “one thing we can’t guess from your LinkedIn profile” type of story?I like hooking up different devices to each other. At one point I was using 6 monitors connected to my work desktop. I also had a setup where a spinning red light would turn on whenever a Jenkins build broke. There was a candy

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2 days ago
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xamiciCommunity Manager
published in Announcements
Runbook Automation and Rundeck Release Notes v5.6. Watch On-Demand!News

Join us to find out what's new in PagerDuty Runbook Automation and Rundeck by PagerDuty. Product managers @Forrest Evans and Jake Cohen will walks through the highlights of this release.  🚀 Check Out Rundeck by PagerDuty Release Notes 📣 Shout out to the community contributors that helped building the product! Matthias (palto42) @Rui Melo Amaro  (rmeloamaro) @Bruno Dias  (brmdias) Gastón Urbina (urbinet) Victor de Jong (victordejong) Adam Barrand (abarrand)Wanna contribute? Head to GitHub rundeck/docs and send your pull request! 

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4 days ago
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xamiciCommunity Manager
published in Announcements
📢 What's New: Platform Release Notes, September 2024 📗News

Exciting updates are here! 🚀 Dive into the latest features and enhancements from PagerDuty’s September 2024 Platform Releases.Here’s a quick look at what’s new:Jeli API Update to support Security Teams Our AIOps Content-Based Alert Grouping now supports email alerts End of Life for Event Rules Coming January 2025 ➡️ Check out the full release notes for all the details!

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X
5 days ago
Gustavo L. García
Gustavo L. GarcíaDutonian
posted in PagerDuty University
New End-to-End Event-Driven Automation course

PagerDuty University is delighted to bring you the new End-to-End Event-Driven Automation course!Discover how to set up and configure PagerDuty's advanced automation features to streamline workflows, reduce alert fatigue, and significantly improve Mean Time To Resolve (MTTR). Leverage machine learning and algorithms to proactively address disruptions in today's complex digital landscape, minimizing customer impact and enhancing operational efficiency. Enroll now!

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Gustavo L. García
9 days ago
lupimiguel
lupimiguelCommunity Manager
posted in Ops.lol
Found the Ultimate Deployment Decision Maker! 🚀🎲

Hey fellow ops warriors and deployment daredevils!So, picture this: It's 4:55 PM on a Friday, you're chugging your third Red Bull, and your dev team just dropped a "minor update" on your lap. You know, the kind that "definitely won't break anything." 🙄Before you start sweating bullets or reaching for that emergency whiskey bottle in your desk drawer, I've got the perfect solution for all your deployment dilemmas!Behold, the pinnacle of tech innovation: https://shouldideploy.today/This cutting-edge, AI-powered, blockchain-based, quantum-computing marvel will revolutionize your deployment strategy! (And by that, I mean it's a random yes/no generator with pretty colors.)Simply visit the site, and BAM! Instant decision made for you. Who needs risk assessment when you have this bad boy?Pros:Saves hours of meetings and debates Looks super official (big fonts, yo!) Gives you someone else to blame when things go southCons:May occasionally tell you to deploy on a Friday (use at your own risk!)

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lupimiguel
9 days ago
P
PagerDuty Community TeamCommunity Manager
published in Ops.lol
⌛ Time Capsule: RSA Algorithm Patented On This Day 41 Years Ago

The RSA (Rivest–Shamir–Adleman) cryptographic algorithm, one of the first public-key cryptosystems, used for secure data transmission, was patented in the United States on 20 September, 1983. The RSA patent expired in September 2000, making the algorithm available for public use without the need for licensing or fees.Did you know❓ The RSA algorithm, one of the world's most widely-used encryption methods, had been developed in 1977.It was named after its inventors, Ron Rivest, Adi Shamir, and Leonard Adleman, who were researchers atthe Massachusetts Institute of Technology.Controversy: Many believed the concept of public-key cryptography should be freely available to benefit society. A different cryptographic scheme, known as Diffie-Hellman, was invented earlier and introduced the idea of public-key cryptography, but it wasn’t patented in the same way.

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15 days ago
P
PagerDuty Community TeamCommunity Manager
published in Community Spotlight
✨ Spotlight: Chethan PremsinghInterview

👋 Meet Chethan Premsingh (Chethan_p07), a Service Operation and Observability Manager with over a decade of experience using PagerDuty.Throughout his career, Chethan has witnessed the evolution of PagerDuty product and leveraged the power of AIOps, Insights and APIs to optimize his Ops Team's efficiency.When looking for support, Chethan relies on PagerDuty’s Knowledge Base, but he won't stop there. According to him, "The Ops Guides and the community forums are filled with good insights of services we can implement seamlessly." What is your current job title? How many years of experience in the industry do you have?:Service Operation & Observability ManagerHow many years of working with PagerDuty products (please mention which ones) do you have?:10 YearsTell us about your experience using a PagerDuty product, native integrations, custom APIs, extensions or add-ons to services/systems challenges you were trying to fix/solve/improve and what you achieved after the implementation (fee

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16 days ago
P
PagerDuty Community TeamCommunity Manager
posted in Announcements
New Episode: Wing's Take on Cloud Development With Elad Ben-Israel

Cloud development can be tricky. It needs many different skills related to both infrastructure and software. Here’s where Wing comes in. It combines infrastructure and runtime code in one language. This helps developers stay focused and creative. The result? Faster, safer, and better software. Join us to see what makes Wing’s way of doing things special. 🎙️ Listen now: Wing’s Take on Cloud Development With Elad Ben-Israel 💭 What you think about this episode? What you wanna hear at next shows? Wanna participate or know someone who’d be a great guest? Share your ideas with us!

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5 months ago
P
PagerDuty Community TeamCommunity Manager
posted in Announcements
The role of psychological safety in incident response

Incidents impacting your customer and user-facing services can be stressful, both for the responders on your team who are working on a resolution, and for the other stakeholders in your business. For teams to solve incidents quickly and effectively, responders need to be able to trust each other and stakeholders have to trust the responders. This level of trust is hard to cultivate if your organization doesn’t have a significant amount of psychological safety. Mandi Walls, DevOps Advocate @ PagerDuty 📖 Read on PagerDuty Blog: The role of psychological safety in incident response

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5 months ago
P
PagerDuty Community TeamCommunity Manager
posted in Announcements
Check Out the Latest Version of PagerDuty Plugin for Backstage

DevOps Advocate and PagerDuty Plugin for Backstage maintainer Tiago Barbosa (@tiago barbosa) rolled out the new version of the plugin that offers support for the new Backstage backend system. The latest update includes: 🆕 Support for new Backstage backend system ⚙️ Seamless configuration for both backend systems 👨‍💻 Less code required 🚀 Easy backend package updates Watch the video and learn more: Check out the docs

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5 months ago
P
PagerDuty Community TeamCommunity Manager
posted in Announcements
3 Reasons Tech Execs Are Slowing Down GenAI Projects

DevOps Advocate Mandi Walls (@mandi walls) explains why tech executives are slowing down their GenAI projects, highlighting data from PagerDuty’s recent GenAI study. “There’s a growing awareness of the risks involved in the unmanaged use of GenAI and the need to find trusted partners and solutions in this fast-emerging landscape.” 📖 Read on The New Stack: 3 Reasons Tech Execs Are Slowing Down GenAI Projects

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5 months ago
P
PagerDuty Community TeamCommunity Manager
posted in Announcements
OOPS Meetup: Can We Fix Incidents with Automation?

Fixing incidents more quickly with automation is attractive, as it equates to shorter recovery time and less dependency on human actors. However, it brings considerable risk and security challenges when dealing with complex incidents. How far can we automate incident response without adding too much risk? Join to discuss how automation and human expertise might need to work together more effectively! 📍Red Hat Offices, Peninsular House, 30-36 Monument St., London 🗓️ 18 April 2024 Agenda: ⏰ 18:00 — Doors open for networking with pizza ⏰ 19:00-20:00 — Introduction followed by Panel discussion ⏰ 20:00-20:30 — Networking with drinks Speakers: 📌 Justyn Roberts (PagerDuty) 📌 Har-Inder Chandan (Virgin Atlantic) 📌 Lyubomira Dimitrova (Onfido) 📌 Marilyn Kruger (IG) Automation is a fundamental aspect of the IT industry, transforming repeatable tasks into coded processes for efficiency and consistency. But how does

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P
5 months ago
P
PagerDuty Community TeamCommunity Manager
posted in Announcements
PagerDuty On Tour Is Coming to a City Near You!

All eyes are on technical leadership to modernize, transform, and future-proof your organization. Join us and discover new tactics and best practices to help your teams operate efficiently at scale, grow and protect revenue, and mitigate the risk of significant operational failure. Don’t miss this opportunity to connect with leaders from across industries, so you can stay at the forefront of innovation in 2024. PagerDuty On Tour is a series of events in five cities around the world. Each event will be an afternoon of live, in-person connection and knowledge sharing—with keynotes from executives and featured customers, product updates and deep-dives, and networking opportunities with peers, experts, and industry leaders. Who should attend? Anyone who wants to hear the latest best practices and expert insights on critical operations work. We’ll be going deep with tactics and frameworks to help teams operate efficiently at scale, grow and protect revenue, and mitigate the risk of signific

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5 months ago
P
PagerDuty Community TeamCommunity Manager
posted in Announcements
Build More Resilient Operations with PagerDuty Incident Management

We’re excited to launch the Enterprise plan for Incident Management. As part of the PagerDuty Operations Cloud, this new product provides our customers with a unified platform that manages incidents from start to finish. Read more on PagerDuty Blog: Build More Resilient Operations with PagerDuty Incident Management

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5 months ago
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PagerDuty Community TeamCommunity Manager
posted in Announcements
Watch on-demand: Rundeck by PagerDuty EMEA OSS Community

If you haven’t had the opportunity to participate in the #6 Virtual Meetup: Rundeck by PagerDuty EMEA OSS Community, now you can watch the success stories from Ryanair and HBPS Consulting whenever you want: Part 1 - Customer Success Story: Hans Erasmus (Director @ HBPS Consulting) Part 2 - Customer Success Story: Diego Infiesta (IT Infrastructure Manager @ Ryanair) Part 3 - PagerDuty Session: James Pickles (Solutions Consultant @ PagerDuty)

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5 months ago
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PagerDuty Community TeamCommunity Manager
posted in Announcements
📔 Platform Release Notes - March

Check out March’s Platform Release Notes New Enterprise plan for PagerDuty Incident Management 💭 Excited about the updates/new functionalities? Share your thoughts with us!

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6 months ago
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PagerDuty Community TeamCommunity Manager
posted in Announcements
New Episode: Building Trust in Security Reporting With Breanne Boland

Spotting a security issue, or even thinking you may have caused one can be nerve-wracking, and the last thing anyone wants is to accidentally create noise for another team. Getting to know your security team can help make it all a little less scary. Breanne Boland, Product Security Engineer at Gusto, joins us to talk all things security alerting and the steps to create a culture where others feel at ease reporting security concerns. 🎙️ Listen now: Building Trust in Security Reporting With Breanne Boland 💭 Wanna join our book club? Have a suggestion of a book we should discuss? Fill out this form and leave your thoughts in the comments!

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6 months ago
P
PagerDuty Community TeamCommunity Manager
posted in Announcements
March Book Club; Kill It With Fire by Marianne Bellotti

Dealing with legacy systems is challenging for both technical and organizational reasons. This book explores various aspects of dealing with older systems, organizing teams and projects to modernize them, and cope with the process. @hannele and @mandi walls cover some of the highlights of this excellent book. 🎙️ Listen now: March Book Club - Kill It With Fire by Marianne Bellotti 💭 Wanna join our book club? Have a suggestion of a book we should discuss? Fill out this form and leave your thoughts in the comments!

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6 months ago
P
PagerDuty Community TeamCommunity Manager
posted in Announcements
New Episode: SRE Journey at Adidas With Andreia Otto

Successful Site Reliability Engineering (SRE) teams are skilled in both software and systems engineering, allowing them to manage reliable, scalable systems. They proactively identify and address potential issues, use failures as learning opportunities, and automate processes to reduce toil. They also prioritize communication and collaboration with other teams to ensure service reliability and performance. Join us, as we discuss the journey of SRE teams at Adidas. 🎙️ Listen now: SRE Journey at Adidas With Andreia Otto 💭 What you think about this episode? What you wanna hear at next shows? Wanna participate or know someone who’d be a great guest? Share your ideas with us!

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6 months ago
P
PagerDuty Community TeamCommunity Manager
posted in Announcements
Building more environmentally friendly IT systems

DevOps Advocate Mandi Walls (@mandi walls) wrote for ComputerWeekly about building more environmentally friendly IT systems. 📖 Read on ComputerWeekly: Mindfulness mechanics, an efficient code system is an ‘off’ system

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P
6 months ago
P
PagerDuty Community TeamCommunity Manager
posted in Announcements
New On-Demand Webinar: How Continuous Improvement in Incident Management Reduces Risk and Enhances Quality of Life

In today’s rapidly evolving business landscape, the ability to respond faster and effectively to incidents is not just an operational necessity—it’s a competitive advantage. Preparing for the unexpected by empowering teams to resolve incidents faster and leveraging new incident management approaches is pivotal in achieving operational excellence. Davis Godbout, Principal Product Manager at PagerDuty, and Howard Holton, CTO at GigaOm, will discuss the current state of incident management and its future direction. What you’ll learn: Finding calm in the chaos: Learn how easily a broken process can be fixed with a new approach to incident management. Continuous improvement in action: Understand how adopting a culture of continuous improvement can transform your incident management processes, enhance your ITSM, and drive your business towards profitability. The path to operational excellence: Discover how automating your incident management processes can lead to improved efficiency, reduce

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P
6 months ago
P
PagerDuty Community TeamCommunity Manager
posted in Announcements
Reduce Chaos with Backstage at Cloud Native Lisbon

DevOps Advocate Tiago (@tiago barbosa) rocked Reduce Chaos with Backstage @ the Cloud Native Lisbon meetup, hosted by xgeeks! Watch event highlights on LinkedIn! 👇✨ Looking for documentation on how to use and configure the PagerDuty plugin for Backstage? Go to: https://pagerduty.github.io/backstage-plugin-docs/

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6 months ago
P
PagerDuty Community TeamCommunity Manager
published in Announcements
Create a Jira Cloud issue as a Workflow Action is now Generally Available

Enterprise Incident Management users now have exclusive access to conditionally create a Jira Cloud issue through Incident Workflows, extending the application’s functionality beyond manual and automatic ticket creation. It enables users to backlog low-priority incidents into a Jira project, or create an Incident Review record for high-priority incidents without human intervention needed. 📚 Read the Integration Guide for more details

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6 months ago
P
PagerDuty Community TeamCommunity Manager
published in Announcements
📣 New on PagerDuty free trials: Enterprise Incident Management & AIOps

PagerDuty is rolling out new entitlements for both existing and new product trials. Users will now be able to experience more value across products on the PagerDuty Operations Cloud platform. The 14-day trial experience will now include access to Enterprise Incident Management and AIOps. TRY PAGERDUTY FOR FREE

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6 months ago
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