August product drop is here!
Each month, we spotlight our top Generally Available and Early Access features through a consistent, easy-to-follow format of demos and blogs. Here is a quick look at what’s new this month:
🤖 AI & Automation
SRE Agent Enhancements power faster triage, greater access controls, and more connectivity into existing systems.
- SRE Agent on Escalation Policies (EA) adds the agent as a virtual responder, sharing triage data and next steps the moment it joins.
- Recommended Workflows (GA) analyzes real-time incident context against your configured workflows to rank and explain the best one to run.
- Agent Connectors and Tools (GA) link to third-party sources via MCP or API to pull logs, metrics, and knowledge base context.
- PagerDuty Advance team-level permissions (GA) allow organizations to enforce compliance boundaries and roll out AI adoption with confidence.
🛠️ Full-lifecycle Incident Management
- Event Enrichment (EA): Spend less time hunting for context — automatically pull data from CMDB, developer tools, and CSV files into events, with account, service, and team-level controls.
💻 Platform & Ecosystem
- Backstage - Custom Field Mapping: Resolve incidents faster with Backstage catalog metadata synced straight into PagerDuty. It powers smarter incident management, richer reporting, and better contextual navigation, raising operational maturity instead of scattering data.
Visit the Product Drops page to see demos and blogs