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Business hours filtering

  • July 16, 2026
  • 1 reply
  • 11 views
M

I’m trying to set up a filter to show incidents trigger outside of core business hours. But the business hours interruptions filter variable doesn’t show it’s accepted values/how to use it. 
It explains here what business hours mean but not what the value should be below:

 

    1 reply

    maria_yarotska
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    • maria_yarotska
    • Community Manager 💚
    • July 16, 2026

    Hey there, thank you for your question.

    That "Business Hour Interruptions" filter takes a number rather than a yes/no toggle. It's the count of interruption notifications (SMS, push, phone) sent between 8am–6pm Mon–Fri, based on each responder's local time zone.

    Setting it to Equals 0 will show incidents where responders were only interrupted outside business hours (or not notified at all) — which gets you most of the way to what you're after. A few things worth knowing before you rely on it:

    • If an incident spans both periods — say it triggers before 6pm but keeps notifying people after — the count will be above zero, so it'll get filtered out even though part of it happened outside business hours.
    • Email notifications don't count toward this metric at all. So a low-urgency incident that only sent email during business hours would still show 0 here, meaning it could show up in your filtered list even though it technically happened during business hours.

    If exact trigger time matters for what you're building, the "Created at" column in the Incidents List gives you the precise timestamp to cross-reference against.

    Full breakdown of all the Incident Activity columns here: Incident Activity Insights

    Let us know if that helps! 🙌

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