Hi,
We have a schedule that runs every day from 9am to 5pm.
Now, we would like to adjust the end time for a specific date, e.g. this Friday but not every Friday!
Is there a way to achieve this?
Cheers
Solved
How to edit schedule end time for a specific date?
Best answer by lupimiguel
Oh I see!
I’m afraid PagerDuty does not currently support reducing the total scheduled time for a single day. Schedules are built to provide continuous coverage, and overrides only change the assigned user, not the existence of coverage.
I know there was a topic in the old forums where users requested adding the feature to override a schedule with no coverage for bank holidays, which fits your case as well. I’ll ask around internally to see if this was dropped or is still in the roadmap and come back with answer.
In the meanwhile, I’d suggest you submit a feature request through support or directly through your account manager if there's a strong business need. You can use our conversation with a link to this topic as a reference.
Let me know if I can help with anything else and have a nice day!
Hi
How are you doing today?
You can use a one-time schedule override to achieve this. Overrides let you temporarily change who is on call or adjust the schedule for a specific period, without affecting the regular recurring schedule.
How you can do it:
- Go to the schedule in question.
- Click on the “Overrides” tab.
- Click “Add Override.”
- Set the start and end time for the override to match the specific date and the new end time you want.
- Assign the appropriate user(s) for that override period.
This will temporarily change the schedule for just that date and time range, leaving your regular 9am–5pm schedule intact for all other days.
You can go through the docs on Edit Schedules that will help you set this up.
Please let me know if it works, and have a nice day!
Thanks for the quick response.
Yes, I can create an override for a limited time on a specific day. Though, this is not the result I’m looking for.
I want to reduce the total time of a schedule on that day.
Creating the limited override will keep the original user on-call for the remaining time.
Oh I see!
I’m afraid PagerDuty does not currently support reducing the total scheduled time for a single day. Schedules are built to provide continuous coverage, and overrides only change the assigned user, not the existence of coverage.
I know there was a topic in the old forums where users requested adding the feature to override a schedule with no coverage for bank holidays, which fits your case as well. I’ll ask around internally to see if this was dropped or is still in the roadmap and come back with answer.
In the meanwhile, I’d suggest you submit a feature request through support or directly through your account manager if there's a strong business need. You can use our conversation with a link to this topic as a reference.
Let me know if I can help with anything else and have a nice day!
Got it. Thanks for the detailed answer. 👍
Looking forward to the result of your internal check. 🙂
I’ll check with my team if there’s a strong need.
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