Skip to main content
Solved

How to create incidents on a service without responder, which is used just for a status page?

  • July 8, 2026
  • 2 replies
  • 53 views
T
Forum|alt.badge.img

We are setting up a PagerDuty status page, and we have created a lot of services specifically for the status page. From this topic we know that if nobody is on-call for the escalation policy of the service, incidents will not be created.

However, since the services are used just for the status page, there should be nobody on-call because the alerts are responded to elsewhere (or handled automatically). What is the recommended way to create incidents to update the status page, without spamming someone with useless alerts?

Best answer by maria_yarotska

Hey there,

Since your main priority is your status page, the solution would be to route the alerts to a 'Silent' Escalation Policy. Here’s how:

  1. Create a Dummy User using a placeholder email address (e.g. thoscho-pd@your-company.com). Do not configure any phone numbers, SMS, or push notification rules on this profile.

  2. Build a Silent Escalation Policy specifically for your Status Page services and assign this dummy user as the sole on-call target.

  3. Turn off Auto-Resolution – make sure to disable any auto-resolve timers if you intend for the status page components to remain degraded until you manually update them.

By routing the services here, PagerDuty will successfully create the incident and update your status page, but the notifications will terminate into the dummy profile without actually paging anyone.

You can read more about mapping your services and managing incidents cleanly in the PagerDuty External Status Page Documentation.

Let us know if that setup helps keep your alerts quiet!

2 replies

maria_yarotska
Forum|alt.badge.img
  • maria_yarotska
  • Community Manager đź’š
  • Answer
  • July 8, 2026

Hey there,

Since your main priority is your status page, the solution would be to route the alerts to a 'Silent' Escalation Policy. Here’s how:

  1. Create a Dummy User using a placeholder email address (e.g. thoscho-pd@your-company.com). Do not configure any phone numbers, SMS, or push notification rules on this profile.

  2. Build a Silent Escalation Policy specifically for your Status Page services and assign this dummy user as the sole on-call target.

  3. Turn off Auto-Resolution – make sure to disable any auto-resolve timers if you intend for the status page components to remain degraded until you manually update them.

By routing the services here, PagerDuty will successfully create the incident and update your status page, but the notifications will terminate into the dummy profile without actually paging anyone.

You can read more about mapping your services and managing incidents cleanly in the PagerDuty External Status Page Documentation.

Let us know if that setup helps keep your alerts quiet!

T
Forum|alt.badge.img
  • thoscho
  • Author
  • New Member đź‘‹
  • July 9, 2026

Alright, that works for us, thanks!

    Terms & ConditionsAccessibility statement