Issue with HALO integration

We are trying to integrate with HALO. Our initial integration had some odd and concerning behavior, however.

The webhook configuration on the PagerDuty side is limited by scope to a specific service. However, when we enabled the integration on the HALO side it automatically upgraded priority to incidents assigned to OTHER services outside the scope of the webhook. 

We are trying to track down the issue, but I’m curious if others have experienced an issue like this.