Hi all
Looking for help pinning down where Scribe's transcript routing is decided.
Setup:
- Production incident is declared in PagerDuty, which kicks off an Incident Workflow.
- The workflow creates a Zoom meeting, then creates a dedicated Slack channel for the incident, then adds the PagerDuty Advance Scribe Agent. Scribe joins the Zoom call and posts the live transcript to Slack.
Problem:
- The Scribe transcript is being posted to our `#alerts` channel (where all our alerts land), instead of the dedicated incident channel created by the workflow.
What I've already checked:
- Workflow action ordering is correct "Create a Slack Channel for an Incident" runs before "Add PagerDuty Advance Scribe Agent."
- Scribe Agent settings have no option to select a target Slack channel.
- The "Add PagerDuty Advance Scribe Agent" workflow action also has no channel/surface input.
Questions:
1. What determines which Slack channel/surface Scribe posts the transcript to?
2. If we have `#alerts` mapped to the service via the Slack integration, would Scribe inherit that as its surface instead of the dedicated channel?
3. What's the recommended way to force the transcript to the dedicated incident channel?