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[Watch On Demand] Developer Guide to Customer Love Sprints

  • November 13, 2025
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xamici
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  • Community Manager
  • 35 replies

Watch this behind the scenes with the engineers who made it happen: 150 plus customer-requests were turned into enhancements to our core incident management and more across PagerDuty.

What inspired us, what we fixed and what we learned:

  • Sprint principles
  • Gamification
  •  Highlight roundup: Performance, Incident Reopen, Power of Functional Specs, Chat - Slack improvements, Status Pages, AI: Localizing Agents to Japanese, Importance of (Offline) Evals

WATCH ON DEMAND:

 

 

What did you think about these improvements? Wanna share your feedback with the team? Let us know in the comments! 

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