What a fun evening at CGI Innovation Center Montreal for operations resilience enthusiasts! 

Our host Joe Calçada (Customer Success Architect, PagerDuty) kicked things off with a warm welcome and an overview of the PagerDuty User Groups, setting the tone for a day of learning, sharing, and community building.

Mathieu St-Gelais (Director - Network Managed Services, Bell) took the stage to share what it’s really like to manage communications during an outage. Drawing from his own experiences, Mathieu described the chaos, the pressure, and—most importantly—the lessons learned. He explained how Bell leverages PagerDuty to keep teams aligned and stakeholders in the loop, even when things get tough.

The final chapter of the evening belonged to Anojan Gunasekaran (Senior Product Manager, PagerDuty), who spoke about how continuous learning after incidents can transform a team’s culture and resilience.

The inaugural Montreal PagerDuty User Group had set the stage for many more success stories to come!

Resources

If you couldn’t attend this time or would like to revisit the content, the presentation slides are available for download here.

Special thanks to CGI for hosting the event!

Want to host future local PagerDuty User Groups? Talk to your CSM or AE!