Hi PagerDuty Community! 👋

We’re excited to announce some powerful new features that are now available in your Professional and Business PagerDuty plan. These updates are designed to make your incident management process smoother, smarter, and more efficient.

Here’s what’s new:

• Incident Workflows: Automate and standardize actions for consistent incident response.
• External Status Page: Keep users informed with real-time updates on infrastructure status.
• Incident Roles: Define responder responsibilities and improve accountability.
• Incident Types: Categorize incidents and tailor your response processes with custom fields.
• PagerDuty Advance: Leverage generative AI to automate tasks like post-incident reviews and status updates.
• Post-Incident Reviews: Leverage Jeli post-incident reviews, now integrated into all plans.

These upgrades will roll out automatically, and you’ll be seeing more come throughout the first half of this year. If you don’t see these changes, reach out to your account’s Admin or Owner.

🎯 What’s in it for you?
These features are all about saving time, reducing toil, and giving teams the tools they need to respond to incidents like pros.

📚 Resources to Get Started:

• Sign up for the free live Webinar on March 4.
• Explore Guided Remediation in Slack Product Tour.
• Read the blog post.
• To learn more about these plans, visit our pricing page.

💬 Let’s Chat!
Have questions or want to share how you’re using these new features? Drop a comment below! We’d love to hear from you.

Happy incident management!
— The PagerDuty Team