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I am unable to see this in the analytics page, I am a global admin, and not sure what is preventing access to this type of report.

 

 

Likely your “team” selection doesn’t have a service where incidents showed up in that time period. 

Remove all the filters and you should see all incidents

 


True, thank you I do see this report now.

 

I am trying to find a way to show downtime for a period of time, and although I see an analytics page that shows this, it isn’t showing it in a way our Leadership would prefer.

 

Does “Total Response Effort” reflect this?

 

Does anyone have a different way to report total downtime for a period that doesn’t include 


If you’re looking for downtime I would suggest using the business report for that. But it does requires that you set up your technical to business services mapping so that when a “crown jewel application” is down it will show the downtime in percentage, as well as a financial cost (if you set up the hourly cost).

 


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