I am unable to see this in the analytics page, I am a global admin, and not sure what is preventing access to this type of report.
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Solved
Leadership Report that shows how many minutes of downtime per month
Best answer by jcalc
Likely your “team” selection doesn’t have a service where incidents showed up in that time period.Â
Remove all the filters and you should see all incidents
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+1Likely your “team” selection doesn’t have a service where incidents showed up in that time period.Â
Remove all the filters and you should see all incidents
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True, thank you I do see this report now.
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I am trying to find a way to show downtime for a period of time, and although I see an analytics page that shows this, it isn’t showing it in a way our Leadership would prefer.
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Does “Total Response Effort” reflect this?
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Does anyone have a different way to report total downtime for a period that doesn’t includeÂ
+1If you’re looking for downtime I would suggest using the business report for that. But it does requires that you set up your technical to business services mapping so that when a “crown jewel application” is down it will show the downtime in percentage, as well as a financial cost (if you set up the hourly cost).
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