I am unable to see this in the analytics page, I am a global admin, and not sure what is preventing access to this type of report.
Solved
Leadership Report that shows how many minutes of downtime per month
Best answer by jcalc
Likely your “team” selection doesn’t have a service where incidents showed up in that time period.
Remove all the filters and you should see all incidents
+1Likely your “team” selection doesn’t have a service where incidents showed up in that time period.
Remove all the filters and you should see all incidents
True, thank you I do see this report now.
I am trying to find a way to show downtime for a period of time, and although I see an analytics page that shows this, it isn’t showing it in a way our Leadership would prefer.
Does “Total Response Effort” reflect this?
Does anyone have a different way to report total downtime for a period that doesn’t include
+1If you’re looking for downtime I would suggest using the business report for that. But it does requires that you set up your technical to business services mapping so that when a “crown jewel application” is down it will show the downtime in percentage, as well as a financial cost (if you set up the hourly cost).
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