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Question

Emojis in Pagerduty Slack Integration

  • April 9, 2026
  • 1 reply
  • 9 views

Hi, first time poster.

 

We really love our PagerDuty slack integration, and it’s been providing us excellent response times and clarity for our on-call rotation.

We emphasize clarity of alert names, priority levels, affected services, and incident urgency in all of our alerts. We were surprised yesterday when all of a sudden, all of our alerts had emojis attached to them. This has made our experience very confusing and cluttered, and we’d like the ability to turn this off. Is this possible, and if not, is it possible to remove these entirely?

1 reply

xamici
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  • Community Manager 💚
  • April 9, 2026

Hey ​@amruth, welcome to the community! Glad to know you’re enjoying your PagerDuty-Slack experience.

Here’s a quick how to disable default emojis from PagerDuty's incident cards:

To disable emojis on the main fields, go to the PagerDuty Slack integrations page (Integrations  Slack Integration  View) and toggle off Cards with Emojis.

Source: https://support.pagerduty.com/main/docs/slack-user-guide#emoji-and-card-customization

 

Hope that helps! See you around here :)