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379 Topics
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Andy Davis
posted in Ask a product question
Configuring Jira Cloud Extension via Terraform

I am attempting to configure the Jira Cloud extension for a service. I am able to successfully configure the extension via the UI–i.e., I can set it up, create a test ticket, and even create a ticket from the drop-down in an incident. Configuring this extension via the UI works great, but it doesn’t scale for 100+ services. Therefore, I want to configure the extension across all the services via Terraform. The trouble is that I cannot seem to get it to work. I’ve created a “pagerduty_extension” object in terraform and associated it with the Jira Cloud schema and a services. And I added a “jira” config block. After applying the Terraform, the extension shows up in the Jira extensions list, and looks correct (all the fields that I’d expect to be poplulated are populated, and it appears green). And when I create a test issue it is successful. When I attempt to create a Jira issue from an incident against the given service, I get the error message “Unable to create a Jira ticket at th

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kLyVe
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searchspringNew Member
asked in Ask a product question
2 escalation policies for 1 service

We have a service where a 2nd team was recently addedUS team AU teamThe US team is on call from 8am to 8pm while the AU team is on call from 8pm to 8am. The current escalation policy will alert the on call person first and then escalate to the rest of the team after 15 minutes. How can I adjust the escalation policy to escalate to the appropriate team depending on the time of day? Is this possible?

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xamici
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jelloshotNew Member
asked in Ask a product question
Avoid Voicemails

Voicemails really clutter up my phone. But the calls are helpful alerts. Is there a way to get a call but no voicemail? 

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naji.ahammedNew Member
asked in Ask a product question
I’m unable to connect Windows On-Premise nodes to my Rundeck Cloud.

I'm facing issues connecting my on-premise Windows systems to my Rundeck Cloud application. I have followed all the steps mentioned in the documentation: https://docs.rundeck.com/docs/learning/howto/configuring-windows-nodes.html#basic-pywinrm-plugin-requirements. However, when I run a command on the added node, I receive the following error: Failed: IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directoryExecution failed: 5 in project Windows_project: [Workflow result: , step failures: {1=Dispatch failed on 1 nodes: [mywindows: IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directory + {dataContext=MultiDataContextImpl(map={}, base=null)} ]}, Node failures: {mywindows=[IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directory + {dataContext=MultiDataContextImpl(map={}, base=null)} ]}, status: failed] ​​​​Could you please help troubleshoot this issue?

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lupimiguel
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JShakourNew Member
asked in Ask a product question
We would like to get a quote

My company has been trying to get a quote for 2 weeks now with no response from PD. Is there any other way to get in touch with sales besides filling out the contact form? 

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Christian VanderZielNew Member
asked in Ask a product question
Alerts are being surpressed/aggregated with a resolved incident due to a too-general dedup_key

I'm having trouble with alert suppression in PagerDuty and need some help.I created an incident with a very general dedup_key, and now all similar alerts being sent to that event orchestration are being suppressed and aggregated with this resolved incident. I've updated the event orchestration to use more specific dedup_keys for future alerts, but the resolved incident still has the old dedup_key and is supressing new alerts. Alert grouping is disabled as I only want the event orchestration to use the dedup_key and nothing else. How can I ensure new alerts create new incidents and aren't suppressed by the old dedup_key? The incident is resolved. It doesn’t look like I can delete the incident. Do I need to create a new event orchestration? 

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FloNew Member
asked in Ask a product question
PagerDuty Onboarding SSO related

Hi team,Is there a possibility or setting we need to be aware of where users will be able to log in via SSO even though they are not assigned to the SSO AD?Thank you!

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jalley01New Member
asked in Ask a product question
Leadership Report that shows how many minutes of downtime per month

I am unable to see this in the analytics page, I am a global admin, and not sure what is preventing access to this type of report.  

273
jcalc
A
aporlebekeNew Member
asked in Ask a product question
For accounts who authenticate directly to PagerDuty, is it possible to reset account passwords via the API?

I’ve looked through the API docs and I wasn’t able to find anything related to user lifecycle.  While PagerDuty supports SCIM (and we’re exploring this) as well as SSO auth (also something we’re looking to configure) I’d sort of think that if there’s an endpoint to create users, kill existing login sessions, and remove users that there might also be an API to reset a password.  Am I just missing this, or is there no way to reset account passwords via the API?

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FloNew Member
asked in Ask a product question
Arrange the Custom fields

Can we rearrange the custom fields alphabetically?

312
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haykminasyanNew Member
asked in Ask a product question
How to disable Viber call notification?

I’m receiving Viber calls instead of mobile calls. How to disable Viber call notifications?

2273
mwalls
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rockyNew Member
asked in Ask a product question
Map Datadog Monitor priority to Pagerduty Incident Priority

Hi, We have Datadog to PagerDuty integration, the monitor priority is set at the Datadog, but when an incident is created in PagerDuty for an alert, the priority is blank, there is a field called alert_priority that shows in the custom details when an incident is created, but this is not mapping to the Pagerduty Priority.Is there any way where we can map the Datadog Monitor priority to PagerdutyPlease let us knowThank you. 

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big.dan.dobbsNew Member
asked in Ask a product question
API Access for Service Orchestration Rules?

Hello all!We just moved our old ‘event rules’ to ‘Service Orchestration Rules’ using the API. So far, so good.  However, I’d like to be able to enable / disable rules with the API, and ideally, manipulate one specific one (e.g. change from ‘event.summary matches host foo’ to ‘event.summary matches host bar’ ).  The docs (https://developer.pagerduty.com/api-reference/aeaec09888036-update-the-service-orchestration-for-a-service) read like I have to send the whole enchilada and then it will figure it out by checking ‘existing’ vs what was sent in the payload. I’d rather just send ‘set "disabled": false where “id” = ABC123’ if it’s possible.  Thanks in advance! -dd

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mwalls
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kevin.tollefsonNew Member
asked in Ask a product question
Incidents not created

We have several different configuration levels for our schedules.  We don’t have anyone schedules in the middle of the night (10pm thru 6am).  During this time, we don’t have any incidents being created.  We have validated that these issues create incidents during out business hours.  This leads me to ask the question:If an incident occurs and no one is on the schedule, does it get created? 

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Demitri Morgan
D
Dalton948New Member
asked in Ask a product question
Pager Duty API Connection to Power BI

Hello All,Looking for some assistance here in regard to connecting Power bi to the Analytics Incident API reference in Pager Duty. I was previously connecting to /incidents which i can pull in, but am limited by the 10000 threshold. I had recently spoke to someone saying that i would have better data in the Analytics > Get Aggregated Incident Data Reference. I am unfortunately receiving an error when trying to pull this data in.My requestThe error message  

1551
mwalls
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dboppanaNew Member
asked in Ask a product question
CSP header was misconfigured as it included unsafe-eval and unsafe-inline values.

We see CSP headers are setup to use unsafe-eval and unsafe-inline values. Is there a way we can disable these headers. we have tried to remove the headers the java scripts were failing. 

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KlomlkNew Member
asked in Ask a product question
Redirect Jira to another Service /Escalation Policy based on Ticket Status

Hello, I have a question I could not find in the Community.Here is what I need:When a Jira ticket is opened, it is assigned to a PagerDuty service (with its escalation policy) thanks to the Jira Extension.The first responder then assigns a specific status on the Jira ticket (let’s call it “Forward to Team B” status).How can I automatically reassign an Open Incident in Service A to Service B, based on the Jira Status ? 

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A3chNew Member
asked in Ask a product question
Attempting to configure 2 way integration on NagiosXI on RHEL9

I found 1 tpoic on this site ironically enough that references an updated CA cert as possible issue but nothing else.  AFAICT the cert is fine.  When I add the repo (for which the GPG key expired that was in the documentation so I had to dig around for that) and install the pdagent and pdagent-integrations software packages they will not start. Status is as follows: [root@dc-devops-nagios-xi tmp]# systemctl status pdagent× pdagent.service - PagerDuty Agent     Loaded: loaded (/etc/systemd/system/pdagent.service; enabled; preset: disabled)     Active: failed (Result: exit-code) since Wed 2025-01-22 21:59:55 UTC; 2s ago   Duration: 83ms    Process: 1496654 ExecStartPre=/bin/mkdir -p /var/run/pdagent (code=exited, status=0/SUCCESS)    Process: 1496655 ExecStartPre=/bin/chown -R pdagent:pdagent /var/run/pdagent (code=exited, status=0/SUCCESS)    Process: 1496656 ExecStart=/usr/share/pdagent/bin/pdagentd -f (code=exited, status=1/FAILURE)   Main PID: 1496656 (code=exited, status=1/FAILURE) 

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sullivan-psNew Member
asked in Ask a product question
Splunk/RunDeck integration

Hello,I am attempting to ingest audit logs (logins to RunDeck platform, changes to platform, etc.) into our Splunk instance (Splunk Cloud).  Is there any RunDeck documentation that can assist with this?  I see there used to be a RunDeck Splunk app, but it appears to have been archived and hasn’t been updated since 2018. 

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GokulNew Member
asked in Ask a product question
PagerDuty Mobile App on MS Intune

Hi Team,Does anyone configured/onboarded PagerDuty Mobile App in MicroSoft Intune (MDM) Platform and have the company policy enforced to the app ?Thanks

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mwalls
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tchakougerNew Member
asked in Ask a product question
Pagerduty Audit log required fields

Hi! Is the 'details' field in the PagerDuty audit log a mandatory requirement?

343
mwalls
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dboppanaNew Member
asked in Ask a product question
Username displayed in rundeck profile when update profile is selected

As part of security scan done in the project, there was vulnerability identified saying username is displayed in plain text. Is there a way to disable or hide from username getting displayed.

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jim4rNew Member
asked in Ask a product question
Unable to set Incident Priority via Slack Workflow Builder

Hi! I have followed the instructions here to allow employees to trigger new incidents from Slack. The title and details fields work, but I cannot get the Priority field to work, and it is essential. This is how I have it configured: The Slack Form in Step 4 has 3 fields:Title: Short AnswerDetails: Short AnswerPriority: Select List with 5 options:P1P2P3P4P5 And in Step 6.v I map the PD Priority field to the Variable provided by my Form for its Priority field.However, upon submitting, I receive this error back from PagerDuty:{"error":{"message":"Invalid Input Provided","code":2001,"errors":["Priority id must be a valid ID."]}}I am unable to see the specific HTTP payload to examine the data. I have also reached out to Slack support but would love to know the requirements of the PD API in this scenario, and how it is expected to work with the Slack Workflow Builder. Thank you!! 

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Yakuza18New Member
asked in Ask a product question
Slack integration with Pagerduty

Hi all, this is my first question here because I found a related topic but the information was not enough to resolve the issue.I made a workflow in Slack to trigger alerts in Pagerduty if the user needs it.The problem is, that when the user tries to trigger the alert in Slack by clickin on the workflow button, Slack is taking the user to the Pagerduty sign in website.Now, 80% of the company doesn't have any Pagerduty license or account. This means, what I need to do is to make the workflow work, but for users who doesn't hold any Pagerduty license.Is there any way to achieve this?Thank you.

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Christian VanderZielNew Member
asked in Ask a product question
PagerDuty ServiceNow integration V8, extension not visible in dropdown for service

We are currently using the PagerDuty extension called ServiceNow (v7) to integrate with ServiceNow. We are upgrading our ServiceNow integration to version 8. The webhook does not work the same and appears to lack the same functionality as the extension, so we’d like to use the v8 extension.  However, it appears that the V8 extension is not available in the dropdown: Is the V8 ServiceNow integration compatible with the v7 extension? Or is there some other way for me to get the V8 ServiceNow extension? Or something else that I am missing? 

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