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  • 387 Topics
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387 Topics
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bschiffNew Member
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Enforce Custom Field on Resolution

Is there a way to enforce that a custom field is populated when resolving an incident?   Our current use case is to create a custom field for Categorization of the resolution.   However we don’t see anyway of enforcing that it gets updated.   Without enforcement then we are just running audit reports and chasing people down.   Not the best use of time.     If there was a way to enforce that the field gets updated, that would remove this concern.  

331
lupimiguel
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foragerrNew Member
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Week on, Week off schedule

I would like to create a rotation schedule that is only active on alternate weeks.Week 1 : Person 1Week 2 : InactiveWeek 3 : Person 2Week 4 : InactiveI can easily create gaps inside of a week using restrictions, so this would be easy to do:1st Half of Week 1 : Person 12nd Half of Week 1: Inactive1st Half of Week 2: Person 22nd Half of Week 2: InactiveBut I cant figure out Week On, Week Off. Is there a way other than restrictions I’m missing?(I realize I could add a dummy account to fill in for the inactive weeks, I would prefer not to do that)

1191
lupimiguel
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fakemailred888New Member
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Do I have any control at all over how email notifications sent by the events API display details?

I’m not talking about the email integration, I’m using the Events API with a global orchestration and I’m not using AI Ops.The email notifications sent are a problem. In the app the “details” json is nicely displayed, but in emails the entire details field is crammed together in one text string.Can I fix this? PD is sending html emails, why can’t it format the details field nice like in the app?I have users that want to use email as their notification channel without using the app. The details section in the emails is practically unreadable.I can’t find any settings or docs about making the details section in emails look better.

371
lupimiguel
3
3dmundbartonNew Member
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Implementing complete PD configuration via Terraform

In the configuration as code space, I’m building infra structure as code and configuration that will manage and control our config in PD (as much as possible).  The main driver is to manage the configuration of this critical piece of operations more securely and without the human-in-the-loop ClickOps via the PD portal.I’m running into trouble using the PagerDuty Terraform provider when you use it to create multiple  PD resources (users, services, schedules,etc) in bulk (i.e. using for-each in the terraform resource)We get failures back from the PD provider along the lines of:│ Error: Provider produced inconsistent result after apply││ When applying changes to│ pagerduty_user.service_users["<redacted>@<email>"], provider│ "provider[\"registry.terraform.io/pagerduty/pagerduty\"]" produced an│ unexpected new value: Root object was present, but now absent.││ This is a bug in the provider, which should be reported in the provider's│ own issue tracker.Question is - has anyone exp

1511
lupimiguel
A
AronCampbellNew Member
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Incident workflow to trigger servicenow incident creation

Hi Community, We aren’t on the Enterprise Plan so looking for alternates. The ServiceNow integration V8 is installed and webhooks for auto/manual sync are working.I am experimenting with the Incident Workflow actions to trigger using the simple webhook post action to create an incident in ServiceNow.   What we want to do is be selective about which incidents to send to ServiceNow and created an Incident Workflow to only trigger when a P1 or P2 incident is created in Pagerduty. I have tried to use the exposed API endpoint on servicenow from the pagerduty integration “/api/x_pd_integration/pagerduty2sn” to force the triggering but not yet getting a good response.  Has anyone tried something like this ? Regards,Aron Campbell

431
lupimiguel
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kabilanrajasekar_cNew Member
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Fetching MTTA and MTTR from API

Hi Everyone,We are currently working on enhancing our incident management automation by incorporating Mean Time To Resolve (MTTR) and Mean Time To Acknowledge (MTTA) metrics into our email reports via Python.Kindly suggest how we can  fetch the information of MTTA and MTTR through API

581
mwalls
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tehletterk
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iOS 18 Custom Notification Sound

Hey everyone, I was just wondering if there's a way to set a customized notification sound for an alert with iOS 18 in the Pagerduty app itself.  The only options available are either the built-in notification sounds that Pagerduty offers, or choosing the “iOS Tones” folder - but this folder does not show the custom notification/ringtone sounds that I’ve setup in iOS itself.  There is also no way to change the app’s notification sounds from the iOS Settings app, I can only toggle sounds on or off as a blanket option.  Just wondering if this is possible or maybe on the roadmap for the future, as it seems like older versions of the app supported this (as does the Android app). In the first two screenshots, this is all we have to choose from - the stock Pagerduty sounds or the iOS tones folder.  In my third screenshot, iOS Settings app doesn't offer any options except sounds on or off.  In my last screenshot, I already have custom sounds working in iOS Settings, but they still aren't avai

11402
xamici
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mattinmelbourneNew Member
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Backstage Plugin just sits on Loading

I am currently trying to get the pager duty up and going in my corporate environment. When starting the app, I see the successful message that the PagerDuty account has been configured, but when I browse to an entity page, the pager duty card just sits there loading and eventually times out after sometime with a message to refer to the readme docs.I am running all the latest plugins, but for the heavens for me, I can’t see anything in the debug logs of it trying to do any requests to retrieve the information.could someone please try help me and figure out where its getting stuck? :(  

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Andy Davis
posted in Ask a product question
Configuring Jira Cloud Extension via Terraform

I am attempting to configure the Jira Cloud extension for a service. I am able to successfully configure the extension via the UI–i.e., I can set it up, create a test ticket, and even create a ticket from the drop-down in an incident. Configuring this extension via the UI works great, but it doesn’t scale for 100+ services. Therefore, I want to configure the extension across all the services via Terraform. The trouble is that I cannot seem to get it to work. I’ve created a “pagerduty_extension” object in terraform and associated it with the Jira Cloud schema and a services. And I added a “jira” config block. After applying the Terraform, the extension shows up in the Jira extensions list, and looks correct (all the fields that I’d expect to be poplulated are populated, and it appears green). And when I create a test issue it is successful. When I attempt to create a Jira issue from an incident against the given service, I get the error message “Unable to create a Jira ticket at th

1143
kLyVe
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searchspringNew Member
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2 escalation policies for 1 service

We have a service where a 2nd team was recently addedUS team AU teamThe US team is on call from 8am to 8pm while the AU team is on call from 8pm to 8am. The current escalation policy will alert the on call person first and then escalate to the rest of the team after 15 minutes. How can I adjust the escalation policy to escalate to the appropriate team depending on the time of day? Is this possible?

721
xamici
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jelloshotNew Member
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Avoid Voicemails

Voicemails really clutter up my phone. But the calls are helpful alerts. Is there a way to get a call but no voicemail? 

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naji.ahammedNew Member
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I’m unable to connect Windows On-Premise nodes to my Rundeck Cloud.

I'm facing issues connecting my on-premise Windows systems to my Rundeck Cloud application. I have followed all the steps mentioned in the documentation: https://docs.rundeck.com/docs/learning/howto/configuring-windows-nodes.html#basic-pywinrm-plugin-requirements. However, when I run a command on the added node, I receive the following error: Failed: IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directoryExecution failed: 5 in project Windows_project: [Workflow result: , step failures: {1=Dispatch failed on 1 nodes: [mywindows: IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directory + {dataContext=MultiDataContextImpl(map={}, base=null)} ]}, Node failures: {mywindows=[IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directory + {dataContext=MultiDataContextImpl(map={}, base=null)} ]}, status: failed] ​​​​Could you please help troubleshoot this issue?

603
lupimiguel
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JShakourNew Member
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We would like to get a quote

My company has been trying to get a quote for 2 weeks now with no response from PD. Is there any other way to get in touch with sales besides filling out the contact form? 

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Christian VanderZielNew Member
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Alerts are being surpressed/aggregated with a resolved incident due to a too-general dedup_key

I'm having trouble with alert suppression in PagerDuty and need some help.I created an incident with a very general dedup_key, and now all similar alerts being sent to that event orchestration are being suppressed and aggregated with this resolved incident. I've updated the event orchestration to use more specific dedup_keys for future alerts, but the resolved incident still has the old dedup_key and is supressing new alerts. Alert grouping is disabled as I only want the event orchestration to use the dedup_key and nothing else. How can I ensure new alerts create new incidents and aren't suppressed by the old dedup_key? The incident is resolved. It doesn’t look like I can delete the incident. Do I need to create a new event orchestration? 

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FloNew Member
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PagerDuty Onboarding SSO related

Hi team,Is there a possibility or setting we need to be aware of where users will be able to log in via SSO even though they are not assigned to the SSO AD?Thank you!

564
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jalley01New Member
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Leadership Report that shows how many minutes of downtime per month

I am unable to see this in the analytics page, I am a global admin, and not sure what is preventing access to this type of report.  

273
jcalc
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aporlebekeNew Member
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For accounts who authenticate directly to PagerDuty, is it possible to reset account passwords via the API?

I’ve looked through the API docs and I wasn’t able to find anything related to user lifecycle.  While PagerDuty supports SCIM (and we’re exploring this) as well as SSO auth (also something we’re looking to configure) I’d sort of think that if there’s an endpoint to create users, kill existing login sessions, and remove users that there might also be an API to reset a password.  Am I just missing this, or is there no way to reset account passwords via the API?

1232
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FloNew Member
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Arrange the Custom fields

Can we rearrange the custom fields alphabetically?

312
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haykminasyanNew Member
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How to disable Viber call notification?

I’m receiving Viber calls instead of mobile calls. How to disable Viber call notifications?

2553
mwalls
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rockyNew Member
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Map Datadog Monitor priority to Pagerduty Incident Priority

Hi, We have Datadog to PagerDuty integration, the monitor priority is set at the Datadog, but when an incident is created in PagerDuty for an alert, the priority is blank, there is a field called alert_priority that shows in the custom details when an incident is created, but this is not mapping to the Pagerduty Priority.Is there any way where we can map the Datadog Monitor priority to PagerdutyPlease let us knowThank you. 

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big.dan.dobbsNew Member
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API Access for Service Orchestration Rules?

Hello all!We just moved our old ‘event rules’ to ‘Service Orchestration Rules’ using the API. So far, so good.  However, I’d like to be able to enable / disable rules with the API, and ideally, manipulate one specific one (e.g. change from ‘event.summary matches host foo’ to ‘event.summary matches host bar’ ).  The docs (https://developer.pagerduty.com/api-reference/aeaec09888036-update-the-service-orchestration-for-a-service) read like I have to send the whole enchilada and then it will figure it out by checking ‘existing’ vs what was sent in the payload. I’d rather just send ‘set "disabled": false where “id” = ABC123’ if it’s possible.  Thanks in advance! -dd

561
mwalls
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kevin.tollefsonNew Member
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Incidents not created

We have several different configuration levels for our schedules.  We don’t have anyone schedules in the middle of the night (10pm thru 6am).  During this time, we don’t have any incidents being created.  We have validated that these issues create incidents during out business hours.  This leads me to ask the question:If an incident occurs and no one is on the schedule, does it get created? 

521
Demitri Morgan
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Dalton948New Member
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Pager Duty API Connection to Power BI

Hello All,Looking for some assistance here in regard to connecting Power bi to the Analytics Incident API reference in Pager Duty. I was previously connecting to /incidents which i can pull in, but am limited by the 10000 threshold. I had recently spoke to someone saying that i would have better data in the Analytics > Get Aggregated Incident Data Reference. I am unfortunately receiving an error when trying to pull this data in.My requestThe error message  

1671
mwalls
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dboppanaNew Member
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CSP header was misconfigured as it included unsafe-eval and unsafe-inline values.

We see CSP headers are setup to use unsafe-eval and unsafe-inline values. Is there a way we can disable these headers. we have tried to remove the headers the java scripts were failing. 

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KlomlkNew Member
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Redirect Jira to another Service /Escalation Policy based on Ticket Status

Hello, I have a question I could not find in the Community.Here is what I need:When a Jira ticket is opened, it is assigned to a PagerDuty service (with its escalation policy) thanks to the Jira Extension.The first responder then assigns a specific status on the Jira ticket (let’s call it “Forward to Team B” status).How can I automatically reassign an Open Incident in Service A to Service B, based on the Jira Status ? 

552
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