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Complete Onboarding won't go away

  • July 10, 2025
  • 2 replies
  • 51 views

I have set up my phone and sms, verified them, and sent myself test messages. However, the Onboarding banner still wants me to do this. I have set it up, verified, sent tests, sent tests, and sent tests. But, it doesn’t help.
Then, I deleted them, re-added them (phone and sms), verified them, tested them. The tests come through, but the onboarding wizard still says I need to “receive a test notification”. It is the only item left in the onboarding list. Help! How do I get the onboarding wizard to go away?

Best answer by lupimiguel

Hi ​@tom.henderson,

We’ve checked your account and looks like the onboarding wizard bar is gone. Could you please confirm and let us know? 

Thank you very much!

EDIT: Confirmed it’s gone now. Closing this topic 😎

2 replies

lupimiguel
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  • Community Manager
  • 100 replies
  • July 11, 2025

Hi ​@tom.henderson,

Thank you very much for reaching out and reporting this. I’ve asked the team to take a look at your case, and will circle back with an answer once we figure out what is going on with your account. 

Have a nice day!


lupimiguel
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  • Community Manager
  • 100 replies
  • Answer
  • July 16, 2025

Hi ​@tom.henderson,

We’ve checked your account and looks like the onboarding wizard bar is gone. Could you please confirm and let us know? 

Thank you very much!

EDIT: Confirmed it’s gone now. Closing this topic 😎