I have set up my phone and sms, verified them, and sent myself test messages. However, the Onboarding banner still wants me to do this. I have set it up, verified, sent tests, sent tests, and sent tests. But, it doesn’t help.
Then, I deleted them, re-added them (phone and sms), verified them, tested them. The tests come through, but the onboarding wizard still says I need to “receive a test notification”. It is the only item left in the onboarding list. Help! How do I get the onboarding wizard to go away?
Solved
Complete Onboarding won't go away
Best answer by lupimiguel
Hi
We’ve checked your account and looks like the onboarding wizard bar is gone. Could you please confirm and let us know?
Thank you very much!
EDIT: Confirmed it’s gone now. Closing this topic 😎
Hi
Thank you very much for reaching out and reporting this. I’ve asked the team to take a look at your case, and will circle back with an answer once we figure out what is going on with your account.
Have a nice day!
Hi
We’ve checked your account and looks like the onboarding wizard bar is gone. Could you please confirm and let us know?
Thank you very much!
EDIT: Confirmed it’s gone now. Closing this topic 😎
Hi folks! If you are finding this thread because you have a similar issue with your onboarding prompts, the best thing to do is to open a customer support issue for our Support team to work the specific issue. It is likely a very customer specific problem that we would have to research and resolve.
So please reach out to the support folks. They’ll be able to dig into your account and see if there is something that needs to be resolved.
Thanks!
--mandi
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