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Question

ServiceNow 7 extension and webhook v3 compatibility

  • December 4, 2025
  • 1 reply
  • 22 views

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We use the ServiceNow V7 integration in production. It works fine, but we want to move to the generic V3 webhook. We have a lot of services on V7, so the plan was to switch just a few to V3 first and handle the rest later.

In our test environment, when we moved one service to the V3 webhook, the other services using V7 stopped working. So we’re trying to confirm what will happen in production. If we switch a single service from V7 to the V3 webhook, will the remaining V7 integrations break? Or can V7 and V3 run side by side? We want to know if this is an all-or-nothing change.

1 reply

mwalls
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  • Community Manager
  • December 9, 2025

Hi ​@Christian VanderZiel I haven’t been able to get an answer to this question yet. If it’s still giving you grief, you might want to try opening a ticket with our support folks for guidance. I’m not sure if this is a version compatibility thing or something else.