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Mobile App Regression: Swipe-to-Resolve Now Requires Confirmation (Adds Extra Step)

  • December 4, 2025
  • 2 replies
  • 78 views
C
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I’m noticing a recent change in the mobile app where resolving an incident via swipe now requires an extra confirmation tap. Previously, a single swipe action would immediately resolve the incident with no additional interaction.

This new flow adds extra time, especially when handling multiple low-severity or routine incidents. What used to be a quick one-gesture action is now a two-step process, effectively doubling the time required to resolve each incident.

Is there a setting, or a way to revert to the previous workflow? I’ve disabled any requirement for resolution notes in the confirmation screen but it still requires that secondary workflow.

2 replies

mwalls
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  • mwalls
  • Community Manager
  • December 15, 2025

Hi ​@CalebTeBokkel 

From our dev folks, this change is intentional to support additional features coming in the future.

If you are trying to resolve many incidents quickly, you can still use the multi-select to resolve. It’s on the list screen in the app:

  • On the incidents list, press and hold an incident you want to change the status of
  • The page will change to allow selection of multiple incidents
  • Select the incidents you want to change and then press “Change” in the upper left corner. 
  • You can Resolve, Merge, or Acknowledge those incidents.
C
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  • CalebTeBokkel
  • Author
  • New Member
  • December 15, 2025

Thanks for the response ​@mwalls.

I understand it’s a foundation for future work, but if there are no workflows defined on the resolution page, I would expect that page to be skipped on swipe rather than force an empty workflow.

If I remove the resolution note requirement, the user shouldn’t be prompted with that second screen to again confirm their swipe gesture. The ease of swipe gestures is in their expediency, this change has more than doubled the amount of time it takes to resolve an incident in the app.

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