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Question

External Private StatusPage no longer sending notification emails.

  • January 8, 2026
  • 1 reply
  • 20 views

We have one of our Private External StatusPages no longer sending notification emails.  All other pages are sending the notifications without issue.  The email address that sends the notifications is the same for all pages and is not blocked by our domain server.

I have reduced the number of subscribers from 259 down to 3, in increments, checking each time if emails were being sent.  No emails have been sent out.  The confirmation of subscription emails when you add a subscriber are going out for the page though. 

It was working ok up to 1st December.  

Has anyone else had this issue?

1 reply

mwalls
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  • Community Manager 💚
  • January 8, 2026

Hi ​@Sarah Lyne! We’ve not seen reports of this issue, so it could be something specific to your account. It does sound weird.

Have you opened a ticket with Support? That’s probably the best bet; they’ll be able to dig in and take a deeper look at your account settings and configurations.