For the past few weeks when I try to “acknowledge” an incident, it ends up snoozing it by default. I then get woken up 10 minutes later despite the acknowledgement.
Very, very annoying.
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Hi
Sorry you’re getting woken up after acknowledging incidents. What you’re seeing is likely due to the Acknowledgement Timeout setting on your PagerDuty service. When this is enabled (often set to 10 minutes by default), any acknowledged incident will automatically re-trigger and notify you again after that period, regardless of whether you acknowledged it in the app.
To fix this, you (or your admin) can go to the PagerDuty web app, open the affected service, and check the “Re-trigger acknowledged incidents after [TIME]” setting under Service Settings. You can either increase the timeout or turn it off if you don’t want incidents to keep coming back after you acknowledge them.
More details in the documentation here: Configurable Service Settings – Acknowledgement Timeout
Hope this helps! Let me know if you have any questions.
Enjoy your day!
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