Skip to main content
Question

Can I disable @mentioning the assigned user in Slack for low urgency incidents?

  • February 26, 2026
  • 1 reply
  • 16 views
T

The new Slack integration update now @mentions the assigned user directly in the incident message posted to Slack channels. While this is great for high urgency incidents where immediate attention is needed, it's disruptive for low urgency incidents.

Our team uses separate Slack channels and PagerDuty services for high vs low urgency alerts. Low urgency alerts have long SLAs and are triaged on a best-effort basis during business hours. Getting repeatedly @mentioned in Slack for these creates unnecessary noise and distractions throughout the day.

Is there a way to control this behavior that I'm missing? Ideally something like:

  • A per-service setting to enable/disable user tagging in Slack messages
  • A per-urgency setting (e.g. only tag for high urgency)

If not, would love to see this added as a configuration option. Currently there's no way to suppress the @mention without either muting the channel entirely or removing the native Slack integration, both of which lose visibility into the alerts.

 

Thank you!

1 reply

mwalls
Forum|alt.badge.img
  • mwalls
  • Community Manager 💚
  • February 27, 2026

Hi ​@trevor-aw 

Couple things you could take a look at.

Individual users notifications settings are managed in each account, so your users could set low-urgency alerts to go to some other service, like email, that won’t be so annoying. You lose the universality for Slack, but at least they will be recorded somewhere. You could set up an incident workflow to additionally send all low-urgency alerts to a central slack channel as well.

At a more global level, you might be able to get there with event orchestration, but it’s not straightforward. There’s an example in the docs: https://support.pagerduty.com/main/docs/event-orchestration-examples#notification-management-for-specific-incidents that walks through sending certain alerts to a specific escalation policy. You could set up a conditional event rule for your low urgency alerts to go to a placeholder policy with a dummy user in it. It’s definitely not elegant and you’d lose the notifications to your regular users. 

Not sure if either of those would be helpful.

There are updates to notifications granularity in the works, but we don’t have a timeline or exactly what all will be in the final feature set yet. More flexibility will be available, though, for sure.

--mandi

Terms & ConditionsCookie settingsAccessibility statement