Using the out of the box Service Now configuration for incident status types, I’d like to know if we can update Pager Duty to have the additional status types (e.g.):
- On Hold
- Cancelled
Question
Additional Pager Duty Status Types
Hi
No additional incident status categories are planned right now. The current mapping from ServiceNow is as follows:
- New (1), being equivalent to our Triggered state
- In Progress (2) and On Hold (3) states being equivalent to our Acknowledged state
- Resolved (6), Closed (7) and Cancelled (8) all equivalent to our Resolved state
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