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Question

I want to have a Jira Cloud integration page a team depending on the JQL setting

  • April 20, 2026
  • 1 reply
  • 14 views
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I'm trying to setup integrations in PD that will look at specific criteria and alert the service specified, while also having an existing integration alert on everything else - and it seems I can't have 2 different services for 2 different integrations with the same JQL Criteria. 

 

For my team, we are instituting a “Functional Incident Manager”  who will respond to incidents only if the ticket is assigned to their team and the status is one that requires action.  For all other tickets, I want an integration to page a general “catch all” type of integration.  

If I have the FIM Integrations active, and I have one for the catch all - with JQL I can add in the catch all integration to omit those in the FIM Integrations.  But - I can’t have it page the catch all.  It’s like I need to pick either the FIM integrations or the catch all integrations - I can’t have both.

 

Has anyone else run into this scenario?  I’ve worked with my Atlassian admin, and the JQL and mapping are correct.

1 reply

maria_yarotska
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  • maria_yarotska
  • Community Manager đź’š
  • April 21, 2026

Hey Kristy — thanks for posting! I can see Support is already working with you on this, so we’ll let them drive to avoid conflicting guidance.

If you’re open to it, feel free to share a redacted outline of your goal (no sensitive details) so others can chime in with general patterns. And once Support lands a fix or workaround, would you mind posting the outcome here for future folks who find this thread? Thanks!

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