We have our ServiceNow integration running, every now and then some incidents does not trigger PagerDuty and we get the following error in ServiceNow PagerDuty REST failed to trigger an incident: Requester User Not Found
Is there a configuration to allow servicenow users who do not have a pagerduty account to still trigger a pagerduty incident ? Research on articles is pointing me to have it set to Default User within ServiceNow so its not provisioning or require a PagerDuty account to trigger an incident