Hi ​@amit82,

PagerDuty’s escalation policies are designed to be linear, so each level can only escalate to the next one in the sequence. There isn’t a built-in way to have Level 1 escalate to either Level 2 or Level 3 directly.

However, you do have a few options:

• Multiple Escalation Policies:
  You can create separate escalation policies for different scenarios and route incidents as needed.
  How to create and manage escalation policies

• Manual Reassignment:
  The Level 1 responder can manually reassign the incident to the appropriate person or escalation policy if they determine it should skip Level 2.
  How to reassign incidents

• Event Orchestration (Advanced):
  If your plan includes Event Orchestration, you can set up rules to route incidents to different escalation policies based on incident details or payload conditions.
  Event Orchestration overview

• Automation/Integrations:
  You can use webhooks or custom scripts to automate reassignment or escalation logic if you need something more dynamic.

Please feel free to share your use case for non linear escalation. Would love to understand what you’re trying to accomplish. Hope this helps, enjoy your day!