I’ve read that there’s a way to re-alert on an ack’ed alert if the alert remains unresolved after so long. How does one set this up? I cannot find anything relative to that in escalation policies.
TIA,
Jim
Solved
How to re-alert on acknowedged alert after incident remains unresolved
Best answer by lupimiguel
Hi
PagerDuty has a feature called Acknowledgement Timeout that does exactly what you’re looking for. When an incident is acknowledged but not resolved, you can set a timeout period (e.g., 30 minutes). If the incident is still open after that time, PagerDuty will automatically re-trigger the incident and resume notifications/escalations, ensuring it doesn’t get forgotten.
You can configure this in your Service’s Settings. Just set the desired acknowledgement timeout, and PagerDuty will handle the rest.
Hope this helps, enjoy your day!
Hi
PagerDuty has a feature called Acknowledgement Timeout that does exactly what you’re looking for. When an incident is acknowledged but not resolved, you can set a timeout period (e.g., 30 minutes). If the incident is still open after that time, PagerDuty will automatically re-trigger the incident and resume notifications/escalations, ensuring it doesn’t get forgotten.
You can configure this in your Service’s Settings. Just set the desired acknowledgement timeout, and PagerDuty will handle the rest.
Hope this helps, enjoy your day!
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