Hi,
I am testing Pagerduty with SolarWinds. Now, I have used Global orchestration via Email key to send all alerts to pagerduty. Now, when any device went down and came back up those events I can see in Pagerduty and for down it is creating the incident. But how to auto resolve that incident when Pagerduty receives the node up alert. I see pagerduty receives the node up alert but it is not auto resolving the incident. Kindly help.
Thanks!
Hi
By default, PagerDuty’s email integration creates a new incident for each alert unless you set up rules to match “recovery” or “node up” messages and auto-resolve the incident.
To do this, go to your PagerDuty service’s email integration settings and add an email rule that matches the subject or body of your SolarWinds “node up” alert. Set the action to “resolve” the incident. This way, when PagerDuty receives the “up” alert, it will automatically resolve the corresponding incident.
You can find more details and examples in the Email Management documentation.
Please let me know if this works, and have a nice day!
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