Ask a product question

Hi Community, We aren’t on the Enterprise Plan so looking for alternates. The ServiceNow integration V8 is installed and webhooks for auto/manual sync are working.I am experimenting with the Incident Workflow actions to trigger using the simple webhook post action to create an incident in ServiceNow.   What we want to do is be selective about which incidents to send to ServiceNow and created an Incident Workflow to only trigger when a P1 or P2 incident is created in Pagerduty. I have tried to use the exposed API endpoint on servicenow from the pagerduty integration “/api/x_pd_integration/pagerduty2sn” to force the triggering but not yet getting a good response.  Has anyone tried something like this ? Regards,Aron Campbell

Hi Everyone,We are currently working on enhancing our incident management automation by incorporating Mean Time To Resolve (MTTR) and Mean Time To Acknowledge (MTTA) metrics into our email reports via Python.Kindly suggest how we can  fetch the information of MTTA and MTTR through API

Hey everyone, I was just wondering if there's a way to set a customized notification sound for an alert with iOS 18 in the Pagerduty app itself.  The only options available are either the built-in notification sounds that Pagerduty offers, or choosing the “iOS Tones” folder - but this folder does not show the custom notification/ringtone sounds that I’ve setup in iOS itself.  There is also no way to change the app’s notification sounds from the iOS Settings app, I can only toggle sounds on or off as a blanket option.  Just wondering if this is possible or maybe on the roadmap for the future, as it seems like older versions of the app supported this (as does the Android app). In the first two screenshots, this is all we have to choose from - the stock Pagerduty sounds or the iOS tones folder.  In my third screenshot, iOS Settings app doesn't offer any options except sounds on or off.  In my last screenshot, I already have custom sounds working in iOS Settings, but they

I am currently trying to get the pager duty up and going in my corporate environment. When starting the app, I see the successful message that the PagerDuty account has been configured, but when I browse to an entity page, the pager duty card just sits there loading and eventually times out after sometime with a message to refer to the readme docs.I am running all the latest plugins, but for the heavens for me, I can’t see anything in the debug logs of it trying to do any requests to retrieve the information.could someone please try help me and figure out where its getting stuck? :(  

I am attempting to configure the Jira Cloud extension for a service. I am able to successfully configure the extension via the UI–i.e., I can set it up, create a test ticket, and even create a ticket from the drop-down in an incident. Configuring this extension via the UI works great, but it doesn’t scale for 100+ services. Therefore, I want to configure the extension across all the services via Terraform. The trouble is that I cannot seem to get it to work. I’ve created a “pagerduty_extension” object in terraform and associated it with the Jira Cloud schema and a services. And I added a “jira” config block. After applying the Terraform, the extension shows up in the Jira extensions list, and looks correct (all the fields that I’d expect to be poplulated are populated, and it appears green). And when I create a test issue it is successful. When I attempt to create a Jira issue from an incident against the given service, I get the error message “Unabl

We have a service where a 2nd team was recently addedUS team AU teamThe US team is on call from 8am to 8pm while the AU team is on call from 8pm to 8am. The current escalation policy will alert the on call person first and then escalate to the rest of the team after 15 minutes. How can I adjust the escalation policy to escalate to the appropriate team depending on the time of day? Is this possible?

Voicemails really clutter up my phone. But the calls are helpful alerts. Is there a way to get a call but no voicemail? 

I'm facing issues connecting my on-premise Windows systems to my Rundeck Cloud application. I have followed all the steps mentioned in the documentation: https://docs.rundeck.com/docs/learning/howto/configuring-windows-nodes.html#basic-pywinrm-plugin-requirements. However, when I run a command on the added node, I receive the following error: Failed: IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directoryExecution failed: 5 in project Windows_project: [Workflow result: , step failures: {1=Dispatch failed on 1 nodes: [mywindows: IOFailure: [WinRMPython] Cannot run program "python3": error=2, No such file or directory + {dataContext=MultiDataContextImpl(map={}, base=null)} ]}, Node failures: {mywindows=[IOFailure: [WinRMPython] Ca

My company has been trying to get a quote for 2 weeks now with no response from PD. Is there any other way to get in touch with sales besides filling out the contact form? 

I'm having trouble with alert suppression in PagerDuty and need some help.I created an incident with a very general dedup_key, and now all similar alerts being sent to that event orchestration are being suppressed and aggregated with this resolved incident. I've updated the event orchestration to use more specific dedup_keys for future alerts, but the resolved incident still has the old dedup_key and is supressing new alerts. Alert grouping is disabled as I only want the event orchestration to use the dedup_key and nothing else. How can I ensure new alerts create new incidents and aren't suppressed by the old dedup_key? The incident is resolved. It doesn’t look like I can delete the incident. Do I need to create a new event orchestration? 

Hi team,Is there a possibility or setting we need to be aware of where users will be able to log in via SSO even though they are not assigned to the SSO AD?Thank you!

I am unable to see this in the analytics page, I am a global admin, and not sure what is preventing access to this type of report.  

I’ve looked through the API docs and I wasn’t able to find anything related to user lifecycle.  While PagerDuty supports SCIM (and we’re exploring this) as well as SSO auth (also something we’re looking to configure) I’d sort of think that if there’s an endpoint to create users, kill existing login sessions, and remove users that there might also be an API to reset a password.  Am I just missing this, or is there no way to reset account passwords via the API?

Can we rearrange the custom fields alphabetically?

I’m receiving Viber calls instead of mobile calls. How to disable Viber call notifications?

Hi, We have Datadog to PagerDuty integration, the monitor priority is set at the Datadog, but when an incident is created in PagerDuty for an alert, the priority is blank, there is a field called alert_priority that shows in the custom details when an incident is created, but this is not mapping to the Pagerduty Priority.Is there any way where we can map the Datadog Monitor priority to PagerdutyPlease let us knowThank you. 

Hello all!We just moved our old ‘event rules’ to ‘Service Orchestration Rules’ using the API. So far, so good.  However, I’d like to be able to enable / disable rules with the API, and ideally, manipulate one specific one (e.g. change from ‘event.summary matches host foo’ to ‘event.summary matches host bar’ ).  The docs (https://developer.pagerduty.com/api-reference/aeaec09888036-update-the-service-orchestration-for-a-service) read like I have to send the whole enchilada and then it will figure it out by checking ‘existing’ vs what was sent in the payload. I’d rather just send ‘set "disabled": false where “id” = ABC123’ if it’s possible.  Thanks in advance! -dd

We have several different configuration levels for our schedules.  We don’t have anyone schedules in the middle of the night (10pm thru 6am).  During this time, we don’t have any incidents being created.  We have validated that these issues create incidents during out business hours.  This leads me to ask the question:If an incident occurs and no one is on the schedule, does it get created? 

Hello All,Looking for some assistance here in regard to connecting Power bi to the Analytics Incident API reference in Pager Duty. I was previously connecting to /incidents which i can pull in, but am limited by the 10000 threshold. I had recently spoke to someone saying that i would have better data in the Analytics > Get Aggregated Incident Data Reference. I am unfortunately receiving an error when trying to pull this data in.My requestThe error message  

We see CSP headers are setup to use unsafe-eval and unsafe-inline values. Is there a way we can disable these headers. we have tried to remove the headers the java scripts were failing. 

Hello, I have a question I could not find in the Community.Here is what I need:When a Jira ticket is opened, it is assigned to a PagerDuty service (with its escalation policy) thanks to the Jira Extension.The first responder then assigns a specific status on the Jira ticket (let’s call it “Forward to Team B” status).How can I automatically reassign an Open Incident in Service A to Service B, based on the Jira Status ? 

I found 1 tpoic on this site ironically enough that references an updated CA cert as possible issue but nothing else.  AFAICT the cert is fine.  When I add the repo (for which the GPG key expired that was in the documentation so I had to dig around for that) and install the pdagent and pdagent-integrations software packages they will not start. Status is as follows: [root@dc-devops-nagios-xi tmp]# systemctl status pdagent× pdagent.service - PagerDuty Agent     Loaded: loaded (/etc/systemd/system/pdagent.service; enabled; preset: disabled)     Active: failed (Result: exit-code) since Wed 2025-01-22 21:59:55 UTC; 2s ago   Duration: 83ms    Process: 1496654 ExecStartPre=/bin/mkdir -p /var/run/pdagent (code=exited, status=0/SUCCESS)    Process: 1496655 ExecStartPre=/bin/chown -R pdagent:pdagent /var/run/pdagent (code=exited, status=0/SUCCESS)    Process: 1496656 ExecStart=/usr/share/pdagent/bin/pdagentd -f (code=exited, status

Hello,I am attempting to ingest audit logs (logins to RunDeck platform, changes to platform, etc.) into our Splunk instance (Splunk Cloud).  Is there any RunDeck documentation that can assist with this?  I see there used to be a RunDeck Splunk app, but it appears to have been archived and hasn’t been updated since 2018. 

Hi Team,Does anyone configured/onboarded PagerDuty Mobile App in MicroSoft Intune (MDM) Platform and have the company policy enforced to the app ?Thanks

Hi! Is the 'details' field in the PagerDuty audit log a mandatory requirement?