Hi ​@John Chen, how are you doing today? Thanks for sharing your feedback and use cases. I’m going to provide a reply for each use case separately, so we can work on possible solutions and workarounds.

Filtering Dashboard Metrics by Business Services:
At the moment, the main Dashboard’s "Over Time" metrics can’t be directly filtered by Business Service, especially when you have a large number of technical services under each business service. I totally get how this makes things tricky for management teams.

Workarounds you might find helpful:

• In the Service Directory, you can view incidents and some metrics by Business Service, though it’s not as visual as the main dashboard.
• If you have access to Analytics & Reporting, you can build custom reports filtered by Business Service, which might help surface the high-level data your management needs.
• For more advanced needs, you can use the PagerDuty API to export data and build your own dashboards in tools like Tableau or Power BI.

Regarding the link to Insights/Business Impact:

The Dashboard doesn’t provide a direct link to the Insights/Business Impact page like some other sections do. I recommend bookmarking that page for now.

If you’d like, you can also submit this as a feature request through the PagerDuty support portal or directly through your account manager using this topic as a reference, as if there’s a strong business need for your organization, this tends to gain more traction! Also, I’ll make sure to pass your feedback along to the team.

Let me know if I can help with anything else, and have a nice day!