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353 Topics
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
posted in Ask a product question
Here are 3 things you can do with the PagerDuty plugin for Backstage from Spotify

Curious about using the PagerDuty plugin for Backstage from Spotify? Our Senior Developer Advocate and plugin maintainer, @tiago barbosa breaks it down ⬇️ 📽️ Watch the short video tutorial: Here are 3 things you can do with the PagerDuty plugin for Backstage from Spotify 1️⃣ View all active incidents from your service, correlate them with recent change events, and reduce resolution time. 2️⃣ Quickly check who is on call. If there’s an issue with the service, you can contact this person or trigger an incident directly from Backstage. 3️⃣ Create a new service in Backstage in one step. This automatically configures the service in PagerDuty, sets up the integration, and enables a PagerDuty Card. You can easily select the escalation policy and noise reduction capability for your service as well. If you are interested in knowing more just check the project documentation here.

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PagerDuty Community Team
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Arthur Webb
posted in Ask a product question
Action on first alert, suppress all additional

My organization uses AROW as a system of record and for job orchestration. I am attempting to construct a ruleset that allows for the first notification from the application to create an alert and then want to suppress the following alerts from that “Parent_runid” until 11:59pm that day. Is that possible? If not, is there another avenue I can explore to achieve the same results?

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Anonymous
posted in Ask a product question
How to get all the logentries of alerts of a particular team ex:MSSQL

Hi, I need help on getting all the log entries of the alerts triggers only from my team( SQL team ). Any information on this will be really helpful for me

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Shalom Naim
posted in Ask a product question
Managing a few services using API

Hey there, I am developing a service that monitors my environment and sends pagers in case of an incident I was going over PagerDuty docs and found that using the RestAPI the service will be able to raise an incident on any app using a single token so the incident will be less detailed (e.g. I wasn’t able to add links on an incident) while EventAPI can provide much detailed incident but requires a token per service which can be hard to manage in a large environments My goal is to raise detailed incidents on any service using a single token I feel like I am missing something. can you tell me what is it?

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Gary Larsen
posted in Ask a product question
add responder script

I have a requirement for servicenow incident we have a t/f checkbox on incident form they would like when it is checked true and the priority is P1 or P2 that it automatically adds responder it would always be the same escalation policy. has anyone done something like this?

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Joaquin Henriquez Alzola
posted in Ask a product question
Backstage Pagerduty Plugin 404

Hi, I follow Pagerduty Backstage Plugin installation via https://pagerduty.github.io/backstage-plugin-docs/getting-started/backstage/ but I am getting all the time: {“error”:{“message”:“Not Found”,“code”:2100},“suggestion”:“When using api.pagerduty.com, the /api/ prefix is not required.”}. Would like to know what that means … Also get the following: ::ffff:10.0.X.X - - [20/Jan/2024:09:57:39 +0000] “GET /api/proxy/pagerduty/services?include%5B%5D=integrations&include%5B%5D=escalation_policies&query=XXXXXXXXXXX&time_zone=UTC HTTP/1.1” 404 124 “-” “Amazon CloudFront” So seems can not make the plugin work ad only get this:

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PagerDuty Community Team
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Oleksandr Polazhynets
posted in Ask a product question
Service routes issues

Hi, started happening a bit more than a week ago, changes to Service Routes got automatically discarded within some time, it is related to both creation of new Service Route or modification rules inside of existing one. Raised a ticket, but unfortunately no response within several days, any clue would be really helpful, maybe it is limitation of our license or it is some kind of a bug ?

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PagerDuty UserDutonian
posted in Ask a product question
slack connections failing. fixing via api

Hi. Sometimes when we have a large number of alerts, slack integration fails and we need to delete and re add the connection to fix it. This happens often enough that we would like to automate it. (assuming there isn’t something else we can do to make integrations stop failing). I have found https://developer.pagerduty.com/api-reference/8ef45349ad57d-list-slack-connections to list connections. Is there a way for me to delete/add connections? Thank you.

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PagerDuty Community Team
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Joshua Giza
posted in Ask a product question
Limit Jira Sync in JSM Cloud

Hello, We currently expanded our jira integration to create incident issue types for all services in pagerduty. It’s now creating incidents for alerts with no priority assigned to them in PagerDuty. Is it possible to limit incidents created to only incidents/alerts that have a priority assigned to them either manually and incident creation or through incident automation when the alert is triggered?

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PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
posted in Ask a product question
📟 HowTo: Accessing PagerDuty Analytics APIs with Python

📣 New content in the 📟 HowTo section Best Practices: Accessing PagerDuty Analytics APIs with Python The new Analytics Insights has replaced Reports (end-of-life December 2023). The new UI for Insights provides teams with a lot of flexibility around what data they want to see reported. It also includes the ability to download the data as a csv file. For most folks that will be easier than building a custom solution, so check on your Insights page to see if you can get what you want directly! Share with us what you think about the new Insights and check out the 📟 How To / Best Practices written by DevOps Advocate @mandi walls.

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PagerDuty Community Team
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Niranjan Bommu
posted in Ask a product question
api gives me empty final_schedule

recently our slack integration broken due to an empty response of index intio schedule.final_schedule.rendered_schedule_entries, does something has changed recently which is causing this issue? how to reproduce? curl --request GET –url https://api.pagerduty.com/schedules/ –header ‘Accept: application/json’ –header ‘Authorization: Token token=’ –header ‘Content-Type: application/json’

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PagerDuty UserDutonian
posted in Ask a product question
Migrating from OpsGenie, how do I alert in RDS events

This is possibly a silly question. I am currently migrating from OpsGenie where I am using their Amazon RDS integrationhttps://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-amazon-rds/ for RDS events https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_Events.Subscribing.html It’s basically an SNS integration. This works fine, but I can’t get it working with PagerDuty Does PD support RDS events? I can’t find anything on these forums discussing them. It appears, from poking around in the OpsGenie debug log that the payload for the message from SNS is the following { "Message": "{\\"Event Source\\":\\"db-instance\\",\\"Event Time\\":\\"2024-01-09 16:02:46.891\\",\\"Identifier Link\\":\\"https://console.aws.amazon.com/rds/home?region=eu-west-1#dbinstance:id=mysql8\\",\\"Source ID\\":\\"mysql8\\",\\"Source ARN\\":\\"arn:aws:rds:eu-west-1:XXX:db:mysql8\\",\\"Event ID\\":\\"http://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_Events.Messages.html#RDS-EVENT-0087\\",

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Allison Walters
posted in Ask a product question
Notification volume without ringtone volume?

I’m using a Samsung S23, and I cannot seem to set any notification volume for the high urgency notifications in PR unless I have my ring volume on. (Note: this is for times outside of DND; I still need to try that as well, but this is just for during the day, when I typically have my ring volume off.). Is there something I’m missing here? I have it set to allow PD to send notifications, I have “high-urgency override system volume” checked, but still when I go into the sound for the notification the sound slider is greyed out unless I have the ringtone for the whole phone set to non-silent.

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Aatiya
posted in Ask a product question
Difference between responder_user_id in incident list vs total incidents inside responder_list in analytics tab

Hi, I am trying to understand the difference in responder data available in Pagerduty Analytics insight. The incident list has a column called “responded_by_user_id” and Responder_list has column named “incidents” so when we try to filter data for any particular user should the total no incidents displayed in Incident list be similar to the count specified in the column “incidents” in responder_list. This is really confusing , please tell the difference between these two. For example: Suppose there are 5 different list of incidents shown which were responder by “responded_by_user_id” : x, then should the result of field “incident” in responder list be “incident” : 5

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Aatiya
posted in Ask a product question
How to extract incidents with 10000 results from pagerduty api

I am trying to extract data from pagerduty api using python script. I have written script to get list of all the incidents from a given specified date range from the available team data stored in json and using that data to display results of incidents from api https://api.pagerduty.com/analytics/raw/incidents/{incident_id}’. I am able to retrieve data for 1, 2 teams but when I add 500 + teams the results is around 10000 rows. I am not sure how to retrieve this in a faster way. It took me 2 hours and then script keeps on running. I am not sure how to bypass this pagerduty api limit , I have added pagination, I have used offset, limit. There is no straightforward guide on this. Please help

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Olivia Mo
posted in Ask a product question
How to get all technical services by business service id

I’ve looked through the API docs and there’s no mention of being able to get a list of services that belong to a particular business service. How can we achieve this?

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PagerDuty Community Team
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Gary Smith
posted in Ask a product question
Veeam Back & Replication - Failure Notification

Hi, I’m just getting started with PD. I’d like to get a PD notification if one of my Veeam backup jobs fails. I not sure how to go about this. I can have Veeam email on job failure but unsure how I can get this as PD alert/incident. Any help would be appreciated.

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PagerDuty Community Team
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Noël Gass
posted in Ask a product question
Status Dashboard API Endpoint (REST or Terraform)

Hello community, Are you aware of any endpoints for creating and modifying status dashboards? I know there are several GET Rest Endpoints, but I would also like to create them. I am using Terraform, but there is no corresponding resource available. I attempted a custom curl script (local-exec), but it did not work as the internal api/v1 endpoints seem unreachable for me. Any suggestions or ideas? Does anyone know if this is on the roadmap? Kind regards, Noel

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mahesh more
posted in Ask a product question
How to create PagerDuty app in EU region account ?

I have free trial account selected EU region for account. But I am located in India (APAC). When trying to register new PagerDuty App I am getting an error as “you don’t have access to this feature” so, my question how can we create or register PagerDuty app?

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PagerDuty Community Team
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PrasJVen
posted in Ask a product question
Report API is not working for the past few days

I was using the following API /api/v1/reports/raw/incidents.csv?since=<>&until=<>&filters[urgency]=all&time_zone=America%2FLos_Angeles Suddenly it stopped working. Please let me know the reason and also if there is any other alternative. I like to have the same output format as I have some dependency on that one.

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PagerDuty Community Team
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Mike Boehm
posted in Ask a product question
Has anyone used both PagerDuty and OpsGenie? Do you have an honest comparison?

Hi, I don’t want to hear from any Atlassian or PagerDuty employees here. I want to hear from actual users who have used both systems and can give an honest comparison. I’ve been managing our PagerDuty system for close to 10 years and I think it’s great. We have it linked in with our LogicMonitor and have everything working exactly as we want. The only thing we use it for is so when LM sees a critical alert, it connects to PagerDuty and alerts whoever is on-call. We don’t use PD’s built-in incident tracking/ticketing as we use Zendesk for all that. We use PD strictly as a notification type system for alerts and for adding users, rerouting the alert, etc. We do have 2-way integration between the two so when we Ack in PD it Acks in LM, etc. The main thing I hate about PD is their support. They used to have live chat support which was great. These days I have to send in an email and then wait a week or two for a response. That is one of the main reasons we are investigating alterna

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PagerDuty UserDutonian
posted in Ask a product question
Phantom Salesforce Extension

I have a couple of issues I am struggling with Under “Integrations > Your Integrations” it lists Salesforce and Salesforce Service Cloud Extension If I click on either of them they give me either an empty page in the case of the first, and an error for the second I want to remove them so I go to Integrations > Extensions and “Salesforce” is listed but the other isn’t at least not in the same way, if I click any of these links I get the above pages According to https://support.pagerduty.com/docs/extensions#delete-extensions-1 there should be the option to delete them but it doesn’t show in Safari or Chrome This is a concern as our slack notifications are showing this which I assume is added by the Salesforce extension but can’t find out anything more about it

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Frederic pellin
posted in Ask a product question
Using TF to create escalation policy

Hello, I’m using the free version of PagerDuty and I’d like to Terraform the configuration. I create a token with full access, I’m able to create users, notifications_rules, service, but when I want to create an escalation_policy, I get a 403 error without more information (even in DEBUG mode of TF). response I have : pagerduty_escalation_policy.escalation_policy: Creating… ╷ │ Error: POST API call to https://api.pagerduty.com/escalation_policies failed: 403 Forbidden │ │ with pagerduty_escalation_policy.escalation_policy, │ on r-escalation_policy.tf line 1, in resource “pagerduty_escalation_policy” “escalation_policy”: │ 1: resource “pagerduty_escalation_policy” “escalation_policy” { │ ╵ No more logs. I delete the only on policy I had because with the free account I can have only one escalation policy, but the error is still there. Any idea ?

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Anonymous
posted in Ask a product question
Home Assistant

Hello, I started project using the pdpyras to integrate service sensors/ oncall calendar and ability to notifiy a service - all with Home Assistant https://github.com/jdrozdnovak/ha_pagerduty And I was wondering if there is a possibility to get a testing account. I am using my company account for development, but I am now thinking that is maybe not the greatest idea 🙂 Also contributions are welcomed Cheers!

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Asha Bulani
posted in Ask a product question
Rate limit of Api

Hi, Team, I’m iterating to all the schedules through rest api using python request schedule_layer_id = “” devops_schedule = False for x in session.iter_all(“schedules”): #print(“schedule name is -----”, schedule_name) if x[“name”] == schedule_name: devops_schedule = True schedule_id = x[“id”] break But I’m getting UserWarning: Stopping iter_all on GET /schedules at limit+offset=10100 as this exceeds the maximum permitted by the API (10000). The set of results may be incomplete. False is there any way to resolve this or any filters can we use ? looking at this did not get anything https://developer.pagerduty.com/docs/ZG9jOjExMDI5NTU2-filtering it will be great help if you can help me resloving this @devops

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