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  • 316 Topics
  • 522 Replies
316 Topics
C
Clément VALENTIN
posted in Ask a product question
Activity/Sessions don't detect with mobile & SSO

Hello, I try to detected all activity user in PagerDuty and i have observed anomalies on the endpoint “/users/{actor_id}/sessions” It seems that this does not return the activity of users who use the mobile application. As well as users who do not authenticate via SSO. Do you have a solution to this so that we can know the real activity of our users on PagerDuty? Sincerely.

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1 year ago
D
Dan Savu
posted in Ask a product question
Problem: Acknowledging an incident silences all new alerts

Hi, my current problem is that once an incident is acknowledged, new incidents of the same severity (though different incidents) will no longer trigger an alert. So, say, if I am alerted with a high severity alert and I acknowledge it instead of resolving, no new high severity incidents will alert. Is there a way to change this such that each new incident will create an alert, as long as it’s not identical to an already acknowledged incident? Thank you!

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1 year ago
K
KH.
posted in Ask a product question
PagerDuty urgency and severity

Hello, I had set rules in pager duty to reduce noise and get calls only if the problem was critical. My problem is even if I set those rules using orchestration, I’m still getting the urgency high when it’s warning severity like in the screenshot below. I’m glad for any help if someone knows about this problem. Thank you in advance: .

123
PagerDuty Community Team
1 year ago
A
Alexandre Cadieux
posted in Ask a product question
SentinelOne & PagerDuty

Hey all! I’m trying to configure PagerDuty to work with SentinelOne with their “integration” but i’m getting this error PagerDuty] Error Code: 1008 Error Message: Requester User Not Found Errors: [] Reason: ‘Create PagerDuty issue on’ is set to All Threats (Warning: Potentially disruptive to business operations). My config seems fine : I read that the “from” is now mandatory but from the screenshot it seems it’s not an option to configure it. Anyone had this issue before?

311
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1 year ago
L
li.a.liu li.a.liu
posted in Ask a product question
Incident workflow triggers not working after assign 48 tech services.

Hi, I met a problem when creating a workflow. So I added a few actions, then added a condition trigger AND a manual trigger which both has 48 tech services assigned. Also I run the API get workflow, it shows it has 2 triggers. But on the workflow detail page, the manual trigger does not appear Problem: when trigger a tech service incident, which should use this workflow, workflow not being used. To compare, I created a similar workflow which has condition + manual trigger, both has 1 tech service assigned. and it works perfect I wonder if someone could tell me where I could look at logs and knows what exactly happened? thank you in advance

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1 year ago
Y
ybav
posted in Ask a product question
API script to bulk create users

Is there a API or script to bulk create new users in PagerDuty? I tried https://github.com/PagerDuty/public-support-scripts/blob/master/import_users/import_users.rb which has errors. Also the pypd library is old https://pypi.org/project/pypd/

51
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1 year ago
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Polski Walker
posted in Ask a product question
What happens to "resolve" events that do not have a corresponding triggered alert?

Short Version If a “resolve” message is sent to the /enqueue endpoint of the v2 API and the dedup-key finds no corresponding triggered alert, is the message just silently dropped? Long Version As part of our custom CI/CD system we send deployment messages to both the /enqueue and /change/enqueue endpoints of the v2 API. The idea is that both successful and failed deployments send messages to both endpoints but for the /enqueue endpoint we have a rule that suppresses the successful messages because we don’t need to see them. The failed deployment messages are not suppressed and do create incidents which are resolved by subsequent successful deployments. However, I can’t actually find any suppressed alerts for successful deployments to the /enqueue endpoint so I don’t think we even need the rule to do the suppression. We currently use a very simple dedup-key like <app>-<stage>-<region>. I’m thinking that means that the API can only really use the message if a correspon

23
F
1 year ago
M
Mia
posted in Ask a product question
How can I compare the number of alerts with the number of incidents?

Hi there, I couldn’t find a method to compare the number of alerts with the number of incidents. I want to know how many alerts have been saved. Any ideas to get the desired info? Thanks.

21
PagerDuty Community Team
1 year ago
R
Renan Rotondo
posted in Ask a product question
How can I remove licences from my subscription?

My company currently keeps 7 in our account, and 3 of them are not used anymore. I could not find a way to stop renewal of those unused licences on the subscription management panel. How can I do it?

51
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1 year ago
A
Andrew Rich
posted in Ask a product question
Single-person layer

Hi friends, We have a single-layer schedule with six people, where each person is on duty for the entire 168-hour week (Monday 10 am to the following Monday 10 am). We would like to add a layer containing a single person who takes weekday (7 am to 4 pm, Monday-Friday) shifts once every seven weeks. So every seven weeks, the regular on-callers would have their weekdays overridden by the new layer. I know how to add a new layer with a single person; I know how to add time-of-day and day-of-week restrictions such that the single person on the new layer is scheduled for the required shift; I cannot grasp how to have that single person only activated every 7 weeks. I have tried adding our “Service Account” (i.e. “Nobody”) user to the new layer, but that results in the single person and “Service Account” alternating weeks. What I’m looking for is that a single person gets a week of weekday shifts every seven weeks, and the new layer is empty the other six weeks.

32
A
1 year ago
W
Wael
posted in Ask a product question
Microcontrollers Integration for PagerDuty

Nice to meet you, I’m a beginner in pagerduty…I want to Integrate my Arduino/raspberry pi with pagerduty… How to write the syntax/code should i use for Integration for both Arduino/raspberry pi?.

00
W
1 year ago
S
Sergio Domingos
posted in Ask a product question
My HTML tables are getting separated on either side of the incident event mailer footer.

When one HTML table is sent to pagerduty, it works fine and is positioned above the mail footer. When I send 2 or more tables, the one table is positioned above the footer and the rest is positioned below the footer. Does anyone know why this happens?

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1 year ago
M
Mark Hall
posted in Ask a product question
JIRA Integration, API Configuration

According to the following documentation https://developer.pagerduty.com/api-reference/697136b12f633-list-rules, we have to inspect the traffic for an Authorization header in the website, in order to obtain a bearer token to use the API. However I can see no such request or Authorization header within PagerDuty, is there some other way I can use this API?

74
PagerDuty Community Team
1 year ago
A
Alan Rickman
posted in Ask a product question
Scheduling across multiple teams with a subset of services

Hi, We’re struggling to make some alterations to our existing PD configuration as we onboard some new engineers. I’m not sure if we’re approaching this the wrong way, it’s a limitation of PagerDuty or something else so would appreciate any thoughts and advice! First a bit of background: In our org, we have office hours and out-of-hours engineers. We have two schedules Daytime UK (9am-5pm Monday-Friday) and On Call (5pm-9am Monday-Friday & Friday 5pm – Monday 9am), configured using time restrictions. There’s an Escalation Policy named 24x7 which notifies the above two schedules. The problem: We’re introducing some new engineers in another region and they’ll cover alerts during their working day. This could be achieved by renaming and adding layers to the Daytime UK schedule and adjusting the time restrictions or by adding a new schedule; Daytime US . However, for the foreseeable future, the new engineers would only be covering a subset of services. So Services A, B and C would be su

104
PagerDuty Community Team
1 year ago
M
Mark Hall
posted in Ask a product question
JIRA Integration, change urgency

What is the best way to change urgency or severity within PagerDuty for an incident that starts in JIRA and is pulled into PagerDuty via the JIRA integration? It does not appear as though it is possible to send such incidents to the service orchestration.

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1 year ago
V
Vivek Yadav
posted in Ask a product question
How to create custom Role in PagerDuty

In PagerDuty, I have seen only fixed Roles like Owner, Manager etc. Is it possible to create custom role?. If Yes, then how to create custom Roles, Please let me know

61
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1 year ago
V
Vivek Yadav
posted in Ask a product question
Rest Api Rate Limit

Hi, According to doc link, rest api can have 960 requests / min / user. Is it correct? What is the Rest Api Rate Limit per organization ? What is the Rest Api Rate Limit per Account ? What is the Rest Api Rate Limit per OAuth2.0 Token ?

31
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1 year ago
D
Dnyaneshwar Takte
posted in Ask a product question
Audit Log Event API

Is there any API to list all the Audit log Events present in PagerDuty ? , We are having requirement to List all the Audit logs present in PagerDuty but we are not able to find any API which list all the audit log Events

43
PagerDuty Community Team
1 year ago
K
Kevin Clement
posted in Ask a product question
Understanding Events/Alerts/Incidents

Hello, We have some current automation posting to the enqueue endpoint to trigger alerts for our on-call individuals. These posts include the routing keys created by setting up an integration for each service using the Microsoft Flow integration. We’re currently migrating our workflows to another RPA tool instead of Flow and have rebuilt the functionality, but curious if there’s a generic API key. Is there a recommended/best practice method of triggering events/alerts via REST API for each service directory? We looked into the OAuth method, but this does not seem to be useful for events/alerts.

236
K
1 year ago
V
Vivek Yadav
posted in Ask a product question
Audit Log not showing login, password change, logout events

Audit Log Api Response not providing any log for login, password change or reset, logout , etc. Also Please provide complete list of events which are logged and accessible using audit log api like login, user created, user updated, password change or reset etc.

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V
1 year ago
V
Vivek Yadav
posted in Ask a product question
How to differentiate Different events types from Audit log Api response

In Audit Log Api, we receive different records having log details but don’t understand which key will be used to differentiate activities / events among them. Questions - Is Audit Log Api returns incident logs? Please provide a list of events like login, logout, user added, user deleted, team added / updated / deleted etc.

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1 year ago
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PagerDuty UserDutonian
posted in Ask a product question
Max and available user count API

Hi, I have the same question as was asked here in 2017, would like to get max and available user counts via the api. PagerDuty Community – 28 Sep 17 Max and available user count API? Is tehre a REST API that will return the max number of users and the available number of users for an account? If I try to create a user using the API and have reached max user count what is the API response? Thanks, Stvee I have looked at the api reference but it does not seem as if this is possible. Could anyone confirm this and perhaps suggest an alternative method to monitor available users? Thank you. – Pete

41
PagerDuty Community Team
1 year ago
F
Francis Yau
posted in Ask a product question
different shift lengths

I’m looking to schedule three users on a six week rotation. users A and B have a two week shift, and user C has two one week shifts, like this. AACBBC Any thoughts on how to do this? TIA.

42
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1 year ago
M
Michael Kelly
posted in Ask a product question
Trying to resolve incidents using email

Hi, I’m using OpenNMS to catch snmp traps from remote devices. When it receives a trap, OpenNMS matches it to a notification that sends an email to Pagerduty. The subject of the email is a unique combination of the device type, the remote hostname and trap name. I also have a second notification that matches the ‘Cleared’ trap. This sends an email to Pagerduty with the same subject and the email body contains the string ‘Severity: Cleared’ as shown below For some reason the incident is not being resolved. I hope that someone can help me to work out why it’s not working.

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1 year ago
M
Mark Hall
posted in Ask a product question
ZenDesk integration

We have installed the ZenDesk PagerDuty integration and configured the API keys. The webhook test seems fine. When we attempt to sign into the PagerDuty application from ZenDesk it states that for full access to the application we require a different license. However, we have a professional license, which according to the following pages https://support.pagerduty.com/docs/zendesk-integration-guide and also PagerDuty Customer Service Operations Pricing Explore our Customer Service Operations pricing options. Try it free for 14 days and bridge the gap between customer service and engineering. No credit card required. should be sufficient. Has anyone else seen this issue or know of a fix? I have opened a support ticket with PagerDuty about this but had no response as yet. Interestingly when we save permissions preferences for the integration it seems to work ok until we return to the page when we see default permissions. I don’t know

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M
1 year ago

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