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How to automate sending incident updates to a bridge chat. Specifically, I want to run a command on an incident bridge that sends all status updates, notes, and actions taken on the incident to a Microsoft Teams bridge chat. I want this automation to apply to all incident bridges.

I have created a workflow for a dedicated chat. However, I want the conference bridge and dedicated chat to be combined. I would like to run a command on an incident bridge that sends all status updates, notes, and actions taken on the incident to a Microsoft Teams bridge meeting and chat.


Hi

Any suggestions or comments on this?

Could we add a PagerDuty bot card that automatically posts all actions taken on the incident to the team's conference bridge whenever a conference bridge is added to an incident? I am manually adding the app to the conference bridge now.

 

I used workflow. But this works only on chat bridges, I guess. 


@Flo You can create dedicated chats and meetings (conference bridges) via Incident Workflow actions. All chats and meetings will receive automatically all actions updates (the ones that are possible). Did you try that?


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