I have created a workflow for a dedicated chat. However, I want the conference bridge and dedicated chat to be combined. I would like to run a command on an incident bridge that sends all status updates, notes, and actions taken on the incident to a Microsoft Teams bridge meeting and chat.

Hi

Any suggestions or comments on this?

Could we add a PagerDuty bot card that automatically posts all actions taken on the incident to the team's conference bridge whenever a conference bridge is added to an incident? I am manually adding the app to the conference bridge now.

I used workflow. But this works only on chat bridges, I guess. 

​@Flo You can create dedicated chats and meetings (conference bridges) via Incident Workflow actions. All chats and meetings will receive automatically all actions updates (the ones that are possible). Did you try that?

Hi ​@Flo,

For now, there’s no out-of-the-box way to automate posting to the meeting chat of a conference bridge. If this is a must-have, I’d recommend submitting a feature request through one of PagerDuty’s support channels or your account manager.

But even with requesting this, developing it has some technical caveats. Microsoft Teams APIs are more straightforward for posting to channels than to meeting chats. Posting directly to a meeting chat may require a custom Teams bot or app with the right permissions.

Theoretically it would be possible for you to leverage Create Conference Bridge in Microsoft Teams and Create a Dedicated Chat in Microsoft Teams with your own custom Teams bot with the right permissions to achieve it. If you build such a use case, please make sure to share it with us here in this topic.

I’ve removed some duplicate topics about this so feel free to continue this discussion here. 

Thanks a lot and have a nice day!